Hunters York reviews

★★★★★ 5/5

Google

Georgia was very professional and handled both my sale and purchase very well. She kept in regular contact with weekly updates and always got back to me straight away if I left any messages. Georgia is also a very friendly and calm person which is just what you need during the stresses of house moves. Thank you to Georgia and the other Hunters York staff, Will and Molly in particular, who were also very friendly and professional.PositiveResponsiveness, Professionalism

Andy · 12 November 2021

★★★★★ 1/5

Trustpilot

Awful

Awful. Incredibly disorganised. Would establish inspections and never turn up, would constantly email about overdue rent that wasn't overdue. Would pass the blame constantly. Attempted to raise my rent by a "reasonable" £200 a month six months into my tenancy which can only happen every 12 months and cannot be more than the CPI price index; they failed on both counts. Renting is honestly awful, and these clowns pray upon the anxiety of insecurity to get what they want.I have bought a house now, I wish all renters the luck to buy their own homes one day so we never have to deal with letting agents like these ever again.

Blyth · 28 May 2024

★★★★★ 1/5

Trustpilot

Gutted

I was really impressed with the valuer's sales pitch and genuinely believed they would be the best firm to sell my home. The fact they had a relationship with Ryan property law also played a part, although that turned out to be a disaster, but that's a review for another day.

Nicola · 9 August 2026

★★★★★ 1/5

Trustpilot

Sales progression team lied and not very professional.

We are in the process of buying a bungalow at the moment and the sales progression team told us the vendor had been to sort the electrics and service the boiler..previous tennants had apparently got in debt so electric was cut off..Hunters lied saying this would be sorted. A second viewing 2 weeks later and a wasted 120 mile journey confirmed nothing had been sorted. When we told them we were disappointed with them we were told to leave the property.

A · 30 December 2025

★★★★★ 1/5

Trustpilot

Damaged our house, and we're not even their clients!

Hunters hung a "for sale" sign on our property, which was a surprise to us, since we were neither selling nor letting the property. When asked to take it down, four visible holes have been left in the wall of our home. It has been six and a half weeks, and the holes are still there. In a couple of weeks, we're going to need to escalate this to the ombudsman.

James · 15 March 2026

★★★★★ 1/5

Trustpilot

I would completely recommend avoiding…

I would completely recommend avoiding this agency, they are slow to respond, have no information ready at hand and this has possibly been the most annoying process of purchasing a property with them. There was a lot of missing information that I was not provided and they basically only know how to respond when they need something. You will call them and they say they'll get back to you and just disappear. Avoid if possible.

Abdul · 29 July 2024

★★★★★ 5/5

Google

I both bought my flat in York via the same team in hunters and sold a few years later on moving location . I can’t recommend them enough in both cases . They were efficient and communication at each stage was nothing but excellent. I would not hesitate to recommend and will without doubt use them in the future . Two members of the team who I dealt with were Jessica and Arron and both gave superb service and were genuinely a pleasure to deal with . Five star service .

Jen · 19 December 2025

★★★★★ 1/5

Trustpilot

Agent Harj was full of fake promises

Agent Harj was full of fake promises. Although he was all smiles and seemed friendly, the minute we left after our viewing he didn’t return texts or calls and shyed away from any contact. After several calls to the agents I finally managed to find out myself that the property had been given to someone else, rather than them calling me to inform me I had to dig this information out of them which was frustrating. Avoid!

Hamza · 23 May 2024

★★★★★ 1/5

Trustpilot

Bad communication

I have been trying to contact them for 4 months in regards to my flat and contract but they are absolutely appalling at responses and making things clear and helpful for those they are letting to. They have sent me in so many different directions on who to contact and have stopped responding to me within one week of me first contacting them. On top of this it took them weeks to respond and report to maintenance issues, and when they did the response I got was rude and abrupt. As well as that they issues weren't resolved fully resulting in me feeling uneasy in what was meant to be my own space. Absolutely awful service and wouldn't even consider letting/renting from them again.

EM · 8 December 2025

★★★★★ 5/5

Google

Great, just great. One outstanding aspect of Hunters York Lettings is Kitty A. She has kept her head, remained calm, and been outstandingly helpful whilst everyone else was running around like a headless chicken (well me at least) Thank you so much for everything you've done.

Phillip · 15 April 2024

★★★★★ 1/5

Trustpilot

Pathetic estate agency

Pathetic estate agency! The guy who is showing properties mixing up addresses and you end up viewing a different one. If you make an offer they show a very keen interest in person then no-one ever comes back to you. The property owners will never get to find out who made offers and they may just losing out on perfectly good tenants…!They do not even talk to each other within the office to relay interest.You get a bunch of promise, but that is all!Laura is useless!

Anonymous · 29 February 2024

★★★★★ 5/5

Google

Hunters have been supportive and efficient in helping to buy the flat. We have to thank Jessica Chappell, she was very patient and supportive through the process even when things became very stressful.

Jesús · 9 November 2024

★★★★★ 5/5

Google

I highly recommend Hunters York. My sale has just completed today, all at Hunters York I dealt with were massively helpful all throughout the process. Staff are very knowledgeable, courteous, professional, and several times eased my stress and worries with their manner. Special shout out to Jenna, Aaron and Jessica. Thank you!

Michael · 3 April 2025

★★★★★ 5/5

Trustpilot

Jamie at Hunters -South West

Jamie is absolutely brilliant at his job.I could not recommend him more!I choose Jamie from a selection of other agents.He is enthusiastic, knowledgeable and very easy to communicate with.Always willing to pick up the phone and call me to update me on the sale.Jamie went above and beyond for me, I am very grateful. I would not hesitate to recommend him to anyone!Thank you Jamie

ZOE · 18 September 2024

★★★★★ 1/5

Trustpilot

Appalling group of folks!

Appalling group of folks!This group has no idea what they are doing. we worked with Selina and she was absolutely clueless and brought wrong/unverified information to the table. If I were looking to rent, I would be running as far as possible from this agency or owners they work with! if there were minus points that is what I would give them for ripping a kid off!

Student · 28 August 2024

★★★★★ 1/5

Trustpilot

Absolute s#*t show

Absolute s#*t show, appalling service, went to view property on rossall promenade offered to put 6 months up front (not that i needed too) then never heard anything back, worse company i have ever dealt with in property, to not even get back to you, how unprofessional, to add more insult i seen property listed on Monday night contacted them 1st thing Tuesday to be told i have to wait for others to show interest before i can view appalling service STAY WELL CLEAR if one person avoids this company my review was worse while NEVER AGAIN!!!!

Mitchell · 28 October 2025

★★★★★ 1/5

Trustpilot

so bad discriminated by this company…

so bad discriminated by this company when I went for a view in the person told me to go and jump over bridge and kill myself because I don't deserve to be alive because I'm autistic did not even investigate they didn't do nothing to switch it on the look of like nothing happened and didn't want to do nothing tell someone to go and kill herself what do they gonna do nothing about it and he was sitting there laughing like it was a joke and then just sitting there thinking it's funny and they say gone going to it and make us all very happy that we don't have to deal with another autistic personthis is why I'm going for four legal action and I'm going to go for criminal charges against them

Chris · 22 October 2025

★★★★★ 5/5

Google

Hunters were quick , efficient and friendly when valuing the house initially Realistic about price and with good advertising. House sold quickly which was a relief ..communication was great and we were kept informed,up to date and aware of all movements. Thank you Olly and Katherine .

Jan · 17 December 2023

★★★★★ 5/5

Google

Dominika was a pleasure to rent with, always helpful and there to answer any questions during the process. She made it easy and was very helpful. 10/10

Emma · 3 December 2024

★★★★★ 5/5

Google

We have just bought a property which was marketed through Hunters. It was not straightforward (no fault of theirs) but they were always helpful and professional. Things went right to the wire on moving day and I ended up spending an hour in their offices waiting for money to move and keys to be released, the team could not have been kinder or more reassuring. They patiently explained the process and I think the whole office must have everything crossed because it happened just in the nick of time. I’m very grateful for their help and support.

Ali · 12 November 2023

★★★★★ 5/5

Google

Jessica was a pleasure to work with. She couldn’t have been more helpful and quick to reply with the purchase of my house. I can’t thank her enough.

Elle · 16 November 2024

★★★★★ 5/5

Google

After a bumpy start we where assigned Georgia to over see the progression of our house sale. Georgia is absolutely fantastic! She ensured that she communicated with us weekly by telephone and helped answer any questions we had. Georgia made us feel at ease and progressed our sale as smooth and stress free as she could. I would highly recommend her and can not thank her enough!PositiveResponsiveness, Quality

Claire · 12 November 2021

★★★★★ 1/5

Trustpilot

Money for nothing

Make no mistake they aren't worthy of even one star! This Hunters franchise (Sea Road Sunderland) and their so called MD Chris Kelly and his team failed to carry our property inspections and investigate complaints from neighbours in relation to the neglect and horrendous decline of my property over a three year period. We as landlords put our faith in the letting agent and trust they will do a good job in managing our properties. I'm now £7k down trying to repair the property to a good standard. The failure of this company to manage the property and the tenants has left me significantly disadvantaged. Mr Kelly has not responded to my many complaints and requests for compensation and has instead left the franchise, no doubt to make another fortune charging 15% off the back of other unsuspecting landlords! Hunters are a company well known and trusted in our area but be warned, these agents are hiding behind that brand and are able to operate without scrutiny or regulation!!

Dawn · 31 October 2023

★★★★★ 1/5

Trustpilot

Avoid this agency at all costs.

I paid a £135 holding deposit to secure a room with an agreed move‑in date. The moment they took my money, they changed the date and told me I could only move in several days later. Because of their change, I could no longer proceed and asked for a refund, which they refused.

Red · 19 May 2026