Hunters York reviews

★★★★★ 5/5

Google

Hunters (York) have been amazing from the start of our property hunting and are really polite and helpful. Dominika has been amazing but all the staff who we have spoken to have been kind and helpful. We are currently waiting to move into our property and are glad we went with hunters as we have had no problems at all and whenever we have needed some advice someone will always get back to us in good time. Definitely recommend.

Matilda · 12 November 2023

★★★★★ 1/5

Trustpilot

Not transparent, poor communication, poor customer service

1. Not transparent, even though they have a duty to disclose issues with the property once asked. When I asked why is a 2-bed in the city centre is only £995 (when I already knew the answer being ongoing construction site), they were purposely very vague. He emailed, "Regarding the prices, there are a number of factors affecting a valuation of a property which include size, conditions, time of year, building etc." 2. Get clients names mixed up and books you in for the wrong viewings. Eg. I asked to see a £995 2 bed property but they linked me to a £1300 property. I had to correct them. They also kept emailing me and calling me Chris when I said several times I am not Chris. Worrying early signs of poor communication, little to no client care. 3. Viewings are incomplete - why schedule a viewing of the property, only for me to turn up and that is when you say there is a communal laundry room but I am not allowed to view it. After the viewing I emailed back and this was their response: "The communal laundry rooms are on the stairs, one per floor. At the moment we don’t have capacity for second viewings unfortunately. I made it clear from the beginning of my enquiry that I wanted to find a quiet home to rent and no drama. Clearly, the initial contact and viewing experience already hints there will be drama, probably worse if I did sign a contract with Hunters.

Hazel · 27 June 2026

★★★★★ 1/5

Trustpilot

My experience selling a property in the…

My experience selling a property in the UK with this agent was extremely frustrating. For over four months, they delayed the transaction. Despite my constant follow-ups, they kept giving me excuse after excuse, like mortgage problems or minor issues, saying it would happen next week. Eventually, I told them I would pull out and sell to another buyer, but Matthew insisted I still had to pay. I also want to warn people about this company, be very cautious, because in the contract, they include terms that are unfavorable to the client. Once you sign, they do very little to follow up, and you can’t even be sure if the buyer will complete the deal. Their main priority is just getting you to sign, and regardless of whether the sale happens, they still take your money. And when I tried to back out, Matthew actually threatened me, saying that if I didn’t pay, they would escalate it to other departments. I feel this is a form of intimidation.”

Lo · 27 June 2026

★★★★★ 1/5

Trustpilot

I am very disappointed:

I am very disappointed: After my property was managed by Brandford Hunters for around 6 years, I was suddenly charged £240 for a new rental reform bill contract and £45 plus VAT per person for AML checks. These fees were not clearly explained or agreed with me in advance. The deduction was also made from my refund before I had signed or agreed to the new contract. I feel this is unclear and unfair, especially as a long term landlord client.

Phoebe · 25 June 2026

★★★★★ 3/5

Google

Hunters had found me as the buyer of this property when the vendors changed agent. I was so glad they kept in touch with me and I was able to make an offer and buy it. I worked with Jenna, Aaron and Jessica from the York office and they actioned every request I had with humour and efficiency, both qualities were much needed in a stressful process!

Wendy · 14 June 2024

★★★★★ 5/5

Google

Hunters were very efficient and professional in completing the sale of my flat, providing me with good advice. They were easy to get hold of by phone or email and kept me updated on progress. Jessica was very helpful in helping me resolve queries and sorting out the final details. I have also used Hunters for letting out property and would def use them again.

Cat · 14 July 2024

★★★★★ 1/5

Trustpilot

I would strongly advise others to think…

I would strongly advise others to think twice before renting through this estate agent. When we signed our tenancy agreement, the property was advertised and agreed with included parking, which was a key factor in our decision to rent the flat. However, just a few months into our tenancy, the parking was suddenly closed off and made unavailable. This caused significant inconvenience and disruption to our daily lives, especially as parking had been a major factor in choosing this property. What’s particularly frustrating is how the situation was handled. The estate agent did very little to help resolve the issue and took no responsibility whatsoever, despite the parking being part of what was originally offered. Communication was poor, and we were essentially left to deal with the consequences on our own. During this time, we were forced to park in a Tesco car park and pay for parking after work. On multiple occasions there were no spaces available, meaning I had to drive around late in the evening trying to find alternative parking elsewhere. This was both stressful and time-consuming. To try and resolve the issue, my partner had to take several hours out of his working day over the course of a week, including attending a three-hour meeting. Despite this effort, the only solution offered was for the landlord to contribute just 50% towards alternative parking, which was located far away from our building in a public car park. Even with this contribution, it would still leave us paying over £100 extra per month for something that was originally included. To make matters worse, the flat has now been re-let at a significantly lower price than we were paying. We were paying £1,200 per month with parking included, yet it has since been advertised for under £1,000 per month without parking. In that context, the offer to contribute just 50% towards inconvenient, off-site parking feels completely inadequate and frankly quite insulting. We were ultimately forced to find a new property, which cost us hundreds of pounds in moving expenses, required taking multiple days off work, and caused a huge amount of stress. Despite this, the agent offered no compensation and even suggested we should be grateful to have been released from the contract. Once we had agreed to leave due to the parking issues and lack of support, we were then required to accommodate viewings of the property. This took up additional hours of my partner’s working day and caused further disruption at an already stressful time while we were trying to organise our move. Only months after we moved out did the agent state that the landlord would cover the additional parking costs we incurred, but this was conditional on us agreeing to drop any other potential claims. We will not be agreeing to this. Had they taken proper responsibility for misrepresenting the property and the significant inconvenience, cost, and stress caused, this situation may have been handled very differently. The issues didn’t stop there. They then attempted to charge us money from our deposit for items such as “discoloration in the washing machine drawer”, something that was already documented in the original check-in report. They provided an amount for repair without any supporting cost evidence. When we challenged this and requested proof, the quotes we eventually received were extremely high and unreasonable. We had to stand our ground and escalate the matter to TDS for dispute resolution, and only then did we end up paying only 40% of what they were trying to charge. It has now been months since we left the property and we still have not received our full deposit back, which is adding further financial strain and stress. Overall, this experience has been extremely disappointing. A letting agent should provide support, take responsibility, and offer fair, reasonable solutions when issues arise. Unfortunately, this agent failed on all counts, and I would not recommend using them

Ella · 15 June 2026

★★★★★ 2/5

Trustpilot

Paul

At the start they are very helpful and friendly but the site is pretty useless i am doning 97 percent looking for my flat my self i mite as well do it my self they ask me to send a picture what place i am looking for they said they will help me out but they didnt i sent a photo what i am looking for i got no response useless i am done

Paul · 22 July 2026

★★★★★ 5/5

Google

We purchased a house through Hunters which unfortunately fell through in the end due to a number of issues with the property. However, our experience with Hunters was fantastic. Aaron was brilliant throughout. He was friendly, knowledgeable, very efficient, and literally couldn't have done more to help us with our search for a new home.

Jonny · 3 December 2024

★★★★★ 1/5

Trustpilot

Hunters estate agents York the worst I’ve come across

What a lousy estate agents the York branch is, I went to see a house but not all the keys were brought to the viewing the lady called Jenna wanted to rush me around she insisted we had to leave early. This lady was very rude. I sent a list of questions I wanted answering three weeks ago I also requested a second viewing and the keys for full access but my emails and telephone calls went unanswered. I suggest that Hunters should get out of the business of selling houses because they are a clueless bunch of people and I recommend you don’t buy or sell a house from Hunters. No wonder they get 1 stars it seems everybody else has had a bad experience with them.

JB · 27 May 2026

★★★★★ 1/5

Trustpilot

Avoid this agency at all costs.

I paid a £135 holding deposit to secure a room with an agreed move‑in date. The moment they took my money, they changed the date and told me I could only move in several days later. Because of their change, I could no longer proceed and asked for a refund, which they refused. Every part of the process felt unprofessional. They changed key terms after taking payment, ignored the written agreement, and then tried to keep the deposit even though the change was entirely on their side. I had to escalate the issue to the Property Ombudsman because they simply would not do the right thing. This experience caused unnecessary stress, wasted time, and disrupted my housing plans. Based on how they handled this situation, I would strongly advise others to be extremely cautious before handing over any money.

Red · 19 May 2026

★★★★★ 1/5

Trustpilot

Robot refused to give me a viewing

Awful experience trying to arrange a viewing. Spent yonks on the phone with a robot. It asked me unnecessary questions and misheard things; then had to reconfirm everything. Eventually it was happy. I hung up and it started again this time by text. In the end it refused to let me have a viewing unless I told them my spending budget - which I wasn't prepared to do. Do not sell your property through these idiots.

Iain · 15 June 2026

★★★★★ 5/5

Google

First time using Hunters and their service has been excellent - from the first show around to moving in date they could not have been more helpful. Dominika was very efficient and always keen to answer my queries in full, liaising with the Landlord when necessary. She made sure the whole process went smoothly and I was grateful for her advice with the online platform too. I would not hesitate to recommend.

Catherine · 12 November 2023

★★★★★ 2/5

Trustpilot

Disappointed

Disappointed, we learned our house purchase had fallen through at the point of us being ready to exchange on our property. We found out that the office had known about it and left it to the agent, who had been looking after us, to tell us after she came back from annual leave! We never got a reason for the purchase to fall through and they even tried delaying us putting an offer in on another property. Luckily this was with another agent and we trusted our gut as the trust with Hunters had gone. 7 weeks later we were in our new home. Felt let down and disappointed with Hunters. This was our first and last time dealing with them.

P · 7 May 2026

★★★★★ 1/5

Trustpilot

My experience with Hunters was deeply…

My experience with Hunters was deeply disappointing. Repeated administrative errors relating to notices and tenancy handling caused unnecessary delays, additional time, and avoidable stress during possession proceedings. When I recently contacted the branch again regarding future instructions, I was informed in a dismissive manner that they no longer wished to work with me due to previous disputes, disputes which arose from their own handling failures. Professionalism, accountability, and respectful communication appear seriously lacking based on my experience!

Yina · 20 May 2026

★★★★★ 5/5

Google

I’m have dealt with Sophie at Hunters, from start to finish on the rental of my property. It’s great to have one point of contact and Sophie is really helpful and takes the time to explain things. If I ever call and can’t get through, I know someone at hunters will call me back as soon as possible. I wouldn’t hesitate to recommend them and in fact have done already.

Diane · 12 November 2023

★★★★★ 5/5

Google

I would like to send my heart-felt thanks to Jessica who, when the negotiations seemed to be slowing due to the inevitable delays that arise when two sets of solicitors are communicating, managed to gently negotiate a way through, and secure a speedy and satisfactory resolution. I would thoroughly recommend Hunters for your purchase or sale. Thank you.

Dominic · 14 June 2024

★★★★★ 1/5

Trustpilot

Avoid with all cost!

Rented an apartment they told me it was deep cleaned before handing over the keys and everything would be fixed etc nothing was cleaned blood on walls mould in all rooms had a faulty/leaky boiler very slack on emails no communication in there office also they was very rude over the phone we never moved into the property due to all the damages and mould etc I was willing to give up my first months rent and for them to send me back the deposit but they refused to send anything back I would highly do not recommend this company/agancey to rent/buy a property from they are useless and slack

LEWIS · 11 April 2026

★★★★★ 5/5

Google

Hunter’s recently let out a property on behalf of my lovely gran and she was absolutely thrilled with the service. The Lettings team especially Sophie couldn’t do enough for her and made the entire process so easy & straightforward. Within hours of property going live there was a full host of viewings and applications to follow. Move in went great and she is continually impressed with Hunter’s ongoing management of the property! A big thank you to the lettings team!

Annie · 12 November 2022

★★★★★ 5/5

Google

A knowledgeable and fantastic letting agency that made the letting process as stress-free as possible. Sophie was fantastic, and offered quick responses and knew the in and outs of letting in the UK from abroad. A stand out among other letting agencies in York I've interacted with and highly recommended.

Alexander · 12 October 2024

★★★★★ 5/5

Google

Working alongside Jessica Chappell and Jenna Heath is always a pleasure but they made sure to go above and beyond for a mutual client we were working on and just goes to show why you invest in a good estate agent who can support clients and solicitors alike throughout a transaction! Thanks once again girls!

Ben · 14 July 2024

★★★★★ 1/5

Trustpilot

Viewed a rental property

Viewed a rental property. I wanted to proceed but then told they wanted to collect more interest and no communication whatsoever. Absolute shocking service and wouldn't recommend at all. Thankfully I got no further with my application, well I guess I don't know cause they never come back to me. What a joke!!

Darren · 14 September 2026

★★★★★ 5/5

Google

we have been letting property with Hunters now for over 10 Years, Have always used hunters and been extremely happy. Sophie has always been on the ball and fast with advertising, viewings and answering any questions we may have Dominika has also been extremely helpful We are very great full to both girls doing a fab job x many thanks John & Siobhan

Siobhan · 12 November 2023

★★★★★ 5/5

Trustpilot

Thank you Jasmine

Hunters delivered an impeccable service from beginning to end. Communication was excellent, and they were always available whenever we needed them. A special thank you to Jasmine, we are incredibly grateful for everything she did.

Asha · 2 February 2026