Trusted Agent profile

Hunters York reviews

3.1

★★★★★

816 reviews across 3 platforms

Apollo House, Eboracum Way, York, YO31 7RE, YO31 7RE

Hunters's York office at Apollo House is rated 3.1 out of 5 across 816 reviews on three platforms, including 265 Google reviews rated 4.5.

Google logo

4.5 / 5

265

Reviews on Google

This office

Facebook logo

5.0 / 5

18

Reviews on Facebook

Business-wide

Trustpilot logo

533

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the York office, from every platform, shown as written. First names only.

5/5

Google

Highly recommend Becky F and Steve P at Hunters, they provided a great service and really pushed our move along. Becky was always available to help with queries and was really knowledgeable about the property and the buying process. Without a doubt I will use Hunters if we move again in the future and I will be recommending you to family and friends

Emma · 12 December 2019

Agent replied · 10 December 2024

Thank you for your lovely feedback Emma, I am thrilled to hear you were so happy with the service. We look forward to working with you again in the future. Rob

5/5

Google

Dominika was super helpful helping us apply and go through the process of letting our new property. Great service from the team as a whole too.

Jasmine · 1 August 2025

4/5

Trustpilot

Hunters Estate - Demi May

Demi May was my first point of contact who communicated effectively and efficiently between me, the buyer, and the seller. Demi was amiable, astute listener and professional in the way she facilitated the next steps of the purchasing process. Her effective communication skills enabled me to secure multiple viewings with ease. I would strongly recommend Demi May to any company who is looking to appoint someone reliable, kind and proactive. Indi

Indi · 15 July 2023

1/5

Trustpilot

Just shocked at how I have been treated...

Quite possibly the worst estate agents I have had the displeasure of dealing with. Took them 3 weeks to acknowledge that I was looking to rent, then after 2 viewings they didn't even tell me the landlord had decided to not rent the flats anymore. To add insult to injury they didn't even cross sell to show me other properties they have. I would like to say I am shocked but I am not. I will never use them ever... EVER!

Derek · 22 May 2025

1/5

Trustpilot

Tried to use twice but no one every rings back

Tried twice but no one every rings back.or follows up on enquiries. Once to rent a house and once to sell - 12 months apart.

AB · 4 September 2026

5/5

Facebook

Ian and Claire have sold two houses for my father and me in the last year. Their service has always been excellent, never less than totally professional. When some problems arose while selling my father's house, Ian went above and beyond what could be reasonably expected to help resolve the problems and maintain the completion date. I have absolutely no hesitation in recommending them.

David · 6 November 2018

Agent replied · 22 February 2025

Thanks David, what a lovely recommendation. We were delighted to help you and your father with the sales and when you visit please make sure you say hello. Thanks for the work it’s much appreciated! Regards Ian and Claire

5/5

Google

Thanks Hunters, but mostly thank you to Jessica our sales progressor. She was very good! On it, and great communication!

Charlotte · 13 August 2024

Agent replied · 11 November 2024

Thank you Charlotte for your 5 star review and kind words about Jessica! She is a great asset to our sales team! All the best.

5/5

Google

We had a fabulous experience with Hunters, Dominika was extremely helpful and continually updated us at every stage of the letting process.

Verity · 1 September 2025

5/5

Trustpilot

I had an outstanding experience working…

I had an outstanding experience working with Gary as my estate agent. From the very beginning, he was professional, approachable, and incredibly knowledgeable about the market. He took the time to understand my needs and guided me through every step of the process with clarity and patience.

Janet · 26 March 2026

5/5

Trustpilot

The Amazing Sandra

I had a viewing in windmill road gillingham on saturday I was early for my appointment and greeted by sandra. I have had lots of viewings with other estate agents recently but sandra was def the best. Her professionalism was amazing she was very honest which is rare for most estate agents :) and she knew everything about each room before we stepped in it. Sandra's knowledge of the area was great regarding parking near by facilities. Clearly she did her research before the viewing. I feel she is a real credit to the company and everybody should learn from her how to conduct a viewing in a professional way. She should be the face of customer experience for the whole industry not just hunters. I understand this is a sales environment and results won't always reflect how good or valuable a person is but hunters def should invest in this one for long term as the old saying goes people buy from people. Thank you so much Sandra :)

Arshad · 2 August 2022

5/5

Trustpilot

My brother and I contacted Hunters…

My brother and I contacted Hunters recently in relation to a 6 bedroom detached house with extensive parking & gardens in Buntingford Hertfordshire. We arranged an appointment with their employee Laura. My brother and I were so impressed by Laura from our first meeting in relation to her knowledge of lettings. She proved herself to be highly efficient and courteous during the following week and arranged all the certification, photos & floor plans for the letting with the individual contractors and in addition to providing us with beautiful Client brochures posted it on Rightmove within a very short time scale. I would highly recommend Laura and Hunters.

Cancer · 26 July 2022

5/5

Google

This was my first time dealing with Hunters and it was an extremely pleasant experience. A friend and I had Lottie Harrison show us around a gorgeous flat, she was a very friendly face who was always ready to answer any queries we had, very confident and knew what she was talking about. She made the experience seamless and deserves recognition for this - I’ve had many viewings in past but Lottie stood out by a country mile. Thanks!

Reece · 8 May 2025

1/5

Google

REGARDING "RESPONSE FROM THE OWNER". OLIVER LEFT A VOICEMAIL WHICH I RESPONDED TO WITH A DETAILED EMAIL ON 12TH FEB, ALSO COPYING IN ROB WILLAMS (BRANCH MANAGER I THINK) THE EMAIL WAS NEVER EVEN ACKNOWLEDGED, LET ALONE ANY APOLOGY RECEIVED. WE'RE CURRENLY IN THE PROCESS OF PURCHASING A PROPERTY THROUGH YOUR MOVE, THE SERVICE WE HAVE RECEIVED SO FAR FROM YOUR MOVE IS FANTASIC WITH GREAT COMMUNICATION! WE WILL NEVER CONSIDER SELLING OR PURCHASING A PROPERTY USING HUNTERS AGAIN! SINCE THE APPARENT SALE OF THE HUNTERS BUSINESS CUSTOMER SERVICE IS NON EXISTENT! HIGHLY RECOMEND ANY POTENTIAL SELLERS CONSIDER USING YOUR MOVE RATHER THAN HUNTERS. Awful communication. Don’t care about buyers, customer service or doing the right thing! @kevinholinrake and @johnwaterhouse what a shame what your staffs lack of care, basic humanity and customer service has turned your business into! You should be ashamed of how they treat potential purchasers.

Richard · 12 November 2023

Agent replied · 11 November 2024

Hi Richard, I am very sorry to hear of your dissatisfaction. I understand our sales manager Oliver has been in contact with you to apologise and discuss the matter directly.

5/5

Google

Great experience with Ali, communication excellent, documents sent over very quickly, Ali explained everything very well to me, would highly recommend hunters to family and friends

Emma · 10 December 2025

Agent replied · 9 January 2026

Hi Emma, Thanks for taking the time to leave Ali this lovely 5 star review- it has been passed to her.

5/5

Google

Hunters sold my house and the service was very good. They got people through the doors efficiently and were very good at ensuring that all necessary precautions were taken in terms of COVID. Will and Amber were really responsive to queries and Martin too. Would not hesitate to recommend.PositiveResponsiveness, Quality, Professionalism, Value

Judith · 12 November 2021

Agent replied · 11 November 2024

Thank you for your kind word Judith and all the best with your future purchase please do not hesitate in calling us should you need any assistance.

4/5

Google

The Estate Agent were helpful with all our queries regarding us purchasing a property. They did not communicate with us once the offer was made, would have been good to have a check in perhaps. When we had issues during the sale process some 3 months later, when we contacted the estate agent for help Will was fantastic, negotiating with the different parties that allowed the exchange of contracts to take place just two weeks later.

Ally · 12 November 2022

1/5

Trustpilot

Viewed a rental property

Viewed a rental property. I wanted to proceed but then told they wanted to collect more interest and no communication whatsoever.

Darren · 14 September 2026

5/5

Trustpilot

I recently sold 3 houses with Hunters…

I recently sold 3 houses with Hunters in Gateshead and I have to say Hunters did a job a great job for me. A couple of the sales were not straight forward but they managed to get the sales over the line and and showed great worth ethic and professionalism. Rob is always on the other side of the phone going the extra mile to help out. They also managed my rentals and did an amazing job finding me great tenants. I have no doubt in recommending their services to anyone looking to buy sell or rent property in Gateshead and around. Anthony Jowers

Anthony · 24 May 2022

5/5

Google

Dominika made the process smooth and easy to understand, very happy with the service provided so thank you very much.

Beth · 1 September 2025

5/5

Google

I had a property for letting for a few months and another agent was struggling to find a good tenant. Hunters were super simple to work with, took on the property, had it on the market within the day and found a great tenant. Lottie in particular was super responsive, and guided throughout the process, which can get complicated when you're handing over between agents but she did an amazing job - thank you to the Hunter's team and Lottie!

Frederic · 18 April 2025

1/5

Trustpilot

I would give zero it i could

I would give zero it i could. In disrepair for two years. Dont know were to start. Electics, mould, guttering, blocked toilets, firealarms. Dog poo on the floor when moving in. Overgrown ivy on the walls etc etc. im begging you dont rent from them. Fail to attend apointments etc

Jennifer · 10 February 2026

5/5

Google

The experience was really smooth especially in a pandemic I had lots of questions which Sophie answered ASAP even tho sue was very busy The whole process was explained clearing and updates given regularly House viewing was lovely Sophie was knowledgeable and friendly

JANE · 12 November 2022

Agent replied · 11 November 2024

Thank you so much for your kind words, Jane. It's been a pleasure working with you and we are so glad that you enjoyed our services. Kind Regards, the York Hunters Team.

1/5

Google

Not their fault no buyers have come forward but have to admit to being disappointed in their apparent lack of professionalism. In 4 months of marketing not one call or email showing any modicum of interest nevermind to discuss progress or strategy. Hopefully a new approach by one of their competitors might do the trick in early 2025.

Stuart · 26 November 2024

Agent replied · 10 December 2024

Dear Mr Coates, We are sorry if you feel that the service you received has been below your expectations. We at Hunters take customer service very seriously. If you would like to discuss the matters you have raised, please don’t hesitate to contact us in branch on 01904 621026.

5/5

Google

I moved from Oversees to work in UK and in looking for accommodation I came across HUNTERS. I rate their services 5 Star and many Thanks to Charlotte. she was amazing throughout the whole process. Thank you Hunters and Thank you Charlotte.

Christian · 12 November 2022

Agent replied · 11 November 2024

Thank you very much for your 5 star review and kind feedback for our lettings services!

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Hunters's Google reviews

Questions about Hunters York

How many reviews does Hunters York have?

Hunters's York office has 816 reviews across three platforms: 265 on Google, 18 on Facebook (across the whole business), 533 on Trustpilot (across the whole business).

What is Hunters York's rating?

Hunters York is rated 3.1 out of 5 across all 816 reviews, and 4.5 out of 5 on Google from 265 reviews.

Where is Hunters's York office?

Hunters York, Apollo House, Eboracum Way, York, YO31 7RE, YO31 7RE.

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