Hunters Haxby & Strensall Areas reviews

★★★★★ 1/5

Trustpilot

Dishonest, incompetent and terrible attitude

Should you choose this letting agents here are a few things you can expect as routine:1) Lying about the status of properties on the market and deliberately misleading all parties on the status of such properties.2) Arranging appointments to view properties that they don't even turn up to meet you at.3) Cocky, arrogant and sarcastic customer service. They really do not care AT ALL!Literally the worst letting agent you could ever choose to instruct. As you can see from the other reviews, dishonesty, incompetence and terrible staff attitudes are a feature. There is a reason for that. Be warned.

Adam · 8 July 2019

★★★★★ 5/5

Google

Very professional service. Guided through the whole process and regular updates helped immensely. Both Ian and Claire were attentive and helpful at all times which is essential when selling and buying a home. Very pleased throughout the process and would highly recommend Hunters (Haxby & Wigginton).

Ken · 27 October 2019

★★★★★ 1/5

Trustpilot

Dreadful Experience

We booked valuation. Confirmed twice no show. She eventually came late at night & we fell for the speel.

Trixie · 26 June 2026

★★★★★ 1/5

Trustpilot

Extremely bad experience with Unprofessional and Rude people... Preston Road Wembley branch

Preston Road Wembley BranchI regret to say that my experience with your service has been extremely disappointing. The level of unprofessionalism displayed throughout the process was astounding. From misleading information to outright lies, it became clear that your team was not transparent or trustworthy from the start.Unfortunately, after the deal was finalized, your true nature became even more evident. The promises made prior to the transaction were not upheld, and your team showed a blatant disregard for customer satisfaction. I would strongly caution anyone against working with your company.Thank you for making this an experience I will never forget, but for all the wrong reasons.

Avi · 12 October 2024

★★★★★ 1/5

Trustpilot

Condescending, rude and just arrogant

Well what can I say, house came on the market Friday, sent a email requesting a virtual viewing Friday evening, as we are relocating from overseas. I then get a email from Charlotte on Saturday morning saying we are fully booked…. I reply saying how can you be fully booked for a virtual viewing? ….Surely you are there showing people around so how hard would it have been to have WhatsApp me for 5 mins to walk around the house between viewings. What response did I get … nothing not even an acknowledgment! Totally ghosted. This just shows the contempt these guys hold for potential tenants. Funny as I lived in York over 10yrs ago and hunters were the agent to avoid, seems to me nothing has changed Avoid these clowns at all costs and if you have the misfortune to have to deal with Charlotte well good luck.

Rob · 1 October 2024

★★★★★ 5/5

Google

Ian and Claire have been exceptional, they have gone the extra mile time and time again. Our Daughter used them 2 years ago and reccomended them to us. 10 🌟 Big thanks to Ian and ClairePositiveResponsiveness, Professionalism

Pete · 26 October 2021

★★★★★ 5/5

Google

Ian and Claire were professional, easy to get hold of and sold the house quickly whilst keeping in contact with us at all stages of the sale, including liaising with a tricky long chain! Recommended!PositiveResponsiveness, Professionalism, Value

Tony · 26 October 2021

★★★★★ 1/5

Trustpilot

Nightmare move

I used Hunters to sell my home after living there for approximately 35 years.

Janice · 22 July 2026

★★★★★ 5/5

Trustpilot

Thank you so much to Rob

Thank you so much to Rob, I believe, that’s his name for going the extra mile to get my wristwatch fixed. It had unfortunately come apart whilst they were trying to install a battery. I am eternally grateful as the watch was special to me. They were most apologetic and ensured that everything was done to get the thing up and working. So once again thank you for your excellent customer service.100%

Linda · 20 March 2021

★★★★★ 5/5

Facebook

When ever someone requires a service for whatever it is, you would always expect to be looked after, get great value for money and mostly be guided and be able to trust who you using. With Hunters you get all the above. They make selling and buying properties so much easier and take the stress away that you can always do without. We have dealt with Hunters on a few occasions now and it's always the same fantastic service. Id recommend them to anyone and have already to friends and family who always say the same about how good they were, and are. It's always a pleasure and never a chore with these guys. Thanks again.

Paul · 16 June 2022

★★★★★ 1/5

Trustpilot

Absolutely the worst estate agents

Absolutely the worst estate agents , I booked a flat viewing at 4:45pm on Friday evening , I was left a voice message in the morning asking if I couldn’t attend please let them know, I was attending so not necessary, I drove for 50 mins in rush hour traffic and got to the property about 4:47 pm 2 mins late, on the travel over I phoned up the company 4 times leaving messages saying I will be slightly late no answer, when I go to the property the agent wasn’t there , no phone call to my mobile at any point, I knocked on the door and the owners were there very surprised to see me 🤔🤔 I said hi I have a viewing which they replied oh we didn’t know and there has been no agent there today waiting for me, it was very awkward looking around and then I left, the whole situation was a joke how DARE YOU treat potential renters/buyers that way not even turning up and even letting the owners know, waste of my travel time and petrol money , email the agents and they replied back there was someone there but because u was 2 min late they left as there to busy to wait, CROCK of S**t no one was there confirmed bye the owners, I really hope your company goes bust and u all lose your jobs , I should of look at the reviews on here before contacting your agency as there shocking and the worst Iv ever see. For a company Shameful Sharon mcevoy rude lady stay clear

Scott · 16 September 2024

★★★★★ 1/5

Trustpilot

Not transparent, poor communication, poor customer service

1. Not transparent, even though they have a duty to disclose issues with the property once asked.

Hazel · 27 June 2026

★★★★★ 1/5

Trustpilot

Avoid at all costs. The worst of the worst!

Couldn't have come across worse agents. Took two months to get the house on the market because of continuous delays with contracts, photos and communications. Extremely unresponsive overall, would sometimes have to call for weeks to get an answer or an update. The agents come to house viewings without knowing anything about the house and they lie more than any service provider I've ever dealt with. The absolute bottom of the barrel of estate agents. Avoid at all costs!

Alexandra · 28 September 2024

★★★★★ 1/5

Trustpilot

Hunters

Hunters- Wallasey branchHunters- Wallasey branch. Horrendous. Absolutely no compassion or care during Covid-19. Even though the landlord is probably taken advantage of his mortgage holidays. Had no working fire alarms since February!!! Don’t reply to emails or answer the phone. DO NOT RENT OFF THESE. House was filthy when we moved in took me 4 days to clean before stuff could be moved in- told them this and they just said rented as seen.

Ali · 13 July 2020

★★★★★ 1/5

Trustpilot

If I could give zero stars or negative

If I could give zero stars or even negative stars, I would. From renting the property, collecting the keys, discussing the lease renewal, to the recent issue with rent payments, it has been a complete disaster.When I first viewed the property, I told the agent at Hunter that my current lease was ending soon and I needed to speed up the process of getting the keys. The agent assured me it would be fine and agreed to hand over the keys on Monday. However, I spent the entire Monday chasing them from morning to evening, even going to their office, but still didn’t get the keys. When I arrived at their office, they told me some documents weren’t signed. I couldn’t believe they only realized this after I had to show up in person. The next day, I contacted them again in the morning, and once again, they weren’t ready. It wasn't until late Tuesday, right before their office closed, that I finally got the keys.A year later, when it was time to renew, Hunter told me the landlord agreed not to raise the rent, and I immediately accepted. They sent over the renewal documents, but before I could sign and return them, they called the next day saying the landlord had changed their mind and wanted to increase the rent by £200. I was shocked. How could they go back on their word? Hunter even insisted that the landlord had the right to do so because there were still two weeks before the lease renewal, otherwise, the landlord could end the tenancy. This felt like bullying, but I had no choice but to agree.Yesterday, I received the payment invoice for the renewal, but the amount listed was still the old rent. Since they issued the invoice, I paid the amount stated. Today, they realized their mistake and sent me an email asking for the remaining balance, even rushing me to pay immediately. I was at work at the time, so I couldn’t make the payment right away. Later, Hunter's agency called me, and instead of being polite, they demanded I pay as soon as possible. I told them I was working and couldn’t pay immediately, and that it was their mistake, not mine. They insisted I pay after work, but I had other commitments. I can’t believe they made the mistake but still had such a rude attitude.I will never use this company again, and I hope they go out of business to avoid further damaging the reputation of service companies in the UK.

Josie · 6 September 2024

★★★★★ 1/5

Trustpilot

I had Terrible Experience, Avoid at All Costs

I had an extremely disappointing experience with this estate agent. I paid a deposit for a flat, expecting everything to go ahead as agreed. Not only did they fail to give me the flat, but they also refused to return my deposit. Completely unprofessional and dishonest behaviour. I would strongly advise others to stay away, this is not how business should be done.

Abbz · 13 April 2025

★★★★★ 1/5

Trustpilot

My daughter rents through hunters and…

My daughter rents through hunters and has for some year , their repairs support is appalling she has waited since before Christmas for repairs plus the latest repair is really bad mould in her 13 year old sons bedroom myself and daughter have been in repeatedly and to date these are still outstanding absolutely disgraceful would love someone to contact me personally to discuss these matters

Mrs · 19 March 2025

★★★★★ 1/5

Trustpilot

Poor customer service

My partner and I are looking to relocate to an area around a 5 hour drive away, we found a property with Hunters and booked a viewing. We loved the property so we asked the agent what to do next and he said email so we can get sent an application form; because we liked the property so much we emailed and called the branch to try and get ahead with our application. No answer from the branch after numerous calls over the period of an hour so we decided to go to the branch instead. After speaking to someone in branch (not part of the lettings team so they couldn't help us) they sent an email over to someone from the lettings department with our profile so they could send us an application form via email. This seems great, two emails, one from us and one internally expressing our interest in the property. However fast forward one week, with nothing from them and more attempts to contact from us, we finally get through to be told that someone that viewed on the same day as us has already completed all the applications and is set to start renting the property. No apologies or anything after explaining the situation and that we'd been trying to get in contact for a week.

Ethan · 28 August 2024

★★★★★ 1/5

Trustpilot

They couldn’t care less

Would even put this into minus stars if I could. The most awful company I have ever had the displeasure of dealing with. Very good in getting you in at first however soon as they have their commission from you they don’t care about you. To start we had to push back as we had agreed a move in date paid for moving van. Kye who was our wonderful (not) estate agent thought it was acceptable to give us a call at 16:00 the day before to say we can’t move in this date. Extractor fan was broke in the property was promised this will be fixed at the start of our tenancy. They decided to send someone to fix this in our last 2 weeks of our agreement. The state of the flat when we moved in was beyond a joke grime on the kitchen top bathroom smelt disgusting was dirty. Carpets looked like they hadn’t been cleaned since the flat had been built. Marks all over the walls and blinds. We’re not trying to be overcharged for a cleaning service when the flat was left in 10 times better condition it was left in. Horrible company who don’t care about you after they have their commission. Also abysmal customer service constantly have to chase them for things

Emma · 20 August 2024

★★★★★ 1/5

Trustpilot

Very unprofessional and rude agents

Very unprofessional and rude agents. They repeatedly called me while I was at work, and when I finally got back to them, they booked a viewing for the next day and told me to meet outside the property at the scheduled time.

GRT · 22 November 2025

★★★★★ 1/5

Trustpilot

Do not use this estate agent

Would not recommend renting through Hunters - no communication, follow up or empathy from anyone here. Day one moved in- Leak all over the living area from a disconnected pipe that hadn’t been checked. Raised floorboards and bloomed worktop- No broadband access- No bins- Vent not fitted correctly in the bathroom(All reported no follow up from Hunters)1 month later - Still no broadband, bins arrive. Had to purchase expensive WiFi dongle in 12 month contract and unable to use electric car charger. - Phone line attachment broken and reported via Opeanreach -Had to chase Hunters for any action to be taken for the wifi for the whole apartment block2 months later- (Some) flats connected to broadband still some flats without wifi - low speed if usable- Our apartment was flooded with sewage water into the bathroom. - £150 to replace damaged bathroom goods - Pipes overflowing and all toilet/shower/sinks/washing machine and dishwasher unusable for 3 days- 3 days OFF work to facilitate fixing issues- Front door lock unstable logged 23rd July no follow up- Vent still hanging down in bathroom3 months in- Storage room ripped up from last month and no follow up from blocked pipes. Waiting to be flooded out- Stinks of sewage- No communication in over 3 weeks Do not care about welfare/lack of customer service. Shocking. I never write negative reviews and genuinely give people a bit of slack but this has been the worst I have experienced.

Abigail · 5 August 2024

★★★★★ 1/5

Trustpilot

INCOMPETENT

Hunters listed a rental property two days ago and I had contacted them making an enquiry an hour after it was posted. No response. so I went online and found a book a viewing form and completed it. No response. The next day I emailed asking further about the property. No response. Today no call or no email, no response. So I call up and I am informed that they are fully booked for viewings and they probably wont do another one. Absolutely no communication. Zero customer service.An entirely incompetent estate agents. I had to drag the information out of them and at no stage was I contacted. The entirety of their reviews for 2024 details their utter incapability.

Anonymous · 12 July 2024

★★★★★ 5/5

Google

Ian and Claire were brilliant throughout our house move. Always kept us in the loop with any information and would always chase things up for us if we needed them too. Would highly reccomend them if you are thinking of selling. 5/5.

Paul · 27 October 2018

★★★★★ 1/5

Trustpilot

Not recommend at all

Not recommend at all. Once deposit is paid they not answering any emails. Dificult to sort any issue and also forget about getting deposit back at the end. Avoid

John · 24 February 2026