5/5
GoogleThe appartment was very spacious and clean.PositiveQuality, Professionalism
Agent replied · 16 June 2024
Thanks for your great 5* review.
Trusted Agent profile · York
City Lets York reviews
★★★★★
230 reviews across 1 platform
8 Fossbridge House, Walmgate, York, YO1 9SY
City Lets's office in York, at 8 Fossbridge House, is rated 4.5 out of 5 across 230 reviews on 1 platform, including 230 Google reviews rated 4.5.
Reviews
Every review we hold for the York office, from every platform, shown as written. First names only.
Google5/5
GoogleGreat service from all at CityLets for our short stay in York, really friendly and helpful. Highly recommended.
Agent replied · 16 June 2024
Hi Joanna, thank you for your review. Very much appreciated. Kind regards, Mark
3/5
GoogleReally good at tenant find service but since changing tenants admin hasn’t been so good.
Agent replied · 16 June 2024
Thank you for taking the time to leave us your kind comments. Kind regards, Donna.
1/5
GoogleTwo months after we moved out and we are still waiting for our deposit to be returned..
Agent replied · 16 June 2024
Hi Jamie, I'm sorry to read that you have experienced a delay regarding your deposit. If this matter is still outstanding and you would like to go into more detail please email me at review@countrywide.co.uk Kind regards, Tracey
5/5
GoogleExcellent, reliable service from this company which has been managing our rental for nearly three years now.
Agent replied · 16 June 2024
Thank you Paul for taking the time to leave this great 5* review. Kind regards, Lucy
5/5
GoogleJames and Clare are very kind and helpful in helping me find the property.
Agent replied · 16 June 2024
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review! Best wishes, Donna (Customer Relations).
5/5
GoogleLovely apartment, well equipped
Agent replied · 16 June 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery responsive and friendly. Grateful for the manner in which they do business!
Agent replied · 16 June 2024
Thank you for the great 5* review. Best wishes, Lucy
5/5
GoogleKaren, Clare and James are professional and helpful.
Agent replied · 16 June 2024
Hi, thank you for the marvellous 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleCity Lets looked after our property for 18 months whilst my wife and I lived abroad. We found the Company to be very professional, attentive and sensitive to our needs. I would use the Company again without hesitation and would recommend them to any potential landlords.
5/5
GoogleExcellent service from the City Lets Team
Agent replied · 16 June 2024
Thank you for your 5* review!
5/5
GoogleGreat service, would definitely use CityLets again if needed.
Agent replied · 16 June 2024
Many thanks Sally, for your 5* review and glad that you will use CityLets again. Best wishes, Tracey.
5/5
GoogleGreat customer service, will definitely use them again!
Agent replied · 16 June 2024
James, thanks for your 5* review. Kind regards, Tracey.
1/5
Googleincapable, careless and unresponsive
Agent replied · 16 June 2024
Hi David, Sorry to see your one star review, we pride ourselves on our customer service and as you can see from our many other reviews this low rating is not the usual for us. As you are aware, myself and my colleagues have been in constant communication with you to resolve a situation with an external company and have gone over and above to assist in getting it resolved. The team here are extremely capable in their profession and I am very proud to have some of the most experienced staff in the area working for CityLets York. We certainly care about all of our customers individual circumstances and work hard to ensure a positive outcomes. Many thanks, Sam
5/5
GoogleThe only business I trust in York to look after my portfolio. Citylets are the ultimate professionals in every aspect of their organisation. I would highly recommend their service to any perspective tenants and landlords in the vicinity of York.
5/5
GoogleCity lets is a very reliable company which always addresses any problems or issues raised as quickly as possible. A big thank you especially to Andrea for her patience and attentiveness when dealing with all of our needs and requests.
1/5
GoogleRude staff, terrible IQ, cold voice!
Agent replied · 16 June 2024
Hi Z Y Thank you for the review. I am sorry to hear about the issues you have had. If you would like to discuss this further please contact us on customercare@countrywide.co.uk Kind regards, Chris
5/5
GoogleOur experience with City Lets has been quite positive; from the letting agent herself to the property management team and repair services. When reporting a need for repairs online or by phone, we have had prompt replies and excellent service.
5/5
GoogleWe booked a short term lease from Australia through City Lets, York. They were efficient and professional and everything went smoothly. We had a great apartment waiting for us in a nice street in York, right near our daughter.
5/5
GoogleThe staff no matter what is their department always and I mean always will go the extra mile for you. Great people to know and talk to both in person and on the phone
5/5
GoogleWe have been with City lets a number of months now and they have been really helpful and quick with the process. Couldn't recommend them enough. All the staff are extremely friendly and approachable.
5/5
Google"Such a fast and easy process using CityLets. We have been in our home 7 months now and we really can't recommend the team highly enough,very professional and very worthy of the 5 Stars"
5/5
GoogleFirst class property management department, always deal with any issues arising as soon as humanly possible, for me it is the most important part of the service that a letting agent offers.
5/5
GoogleVery efficient company, securing a property was straight forward and dealt with quickly. Responded to any problems with the property promptly.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about City Lets York
How many reviews does City Lets York have?
City Lets's York office has 230 reviews across 1 platform: 230 on Google.
What is City Lets York's rating?
City Lets York is rated 4.5 out of 5 across all 230 reviews, and 4.5 out of 5 on Google from 230 reviews.
Where is City Lets's York office?
City Lets York, 8 Fossbridge House, Walmgate, York, YO1 9SY.
