Carter Jonas York reviews

★★★★★ 5/5

Trustpilot

Great service with a lovely team

Toby · 18 June 2026

★★★★★ 5/5

Trustpilot

Absolute pleasure dealing with Matt…

Absolute pleasure dealing with Matt Brookes and the Carter Jonas team in general. Whenever there’s a problem he’s been on the case with bags of initiative and very knowledgeable. He somehow makes things seem effortless and is always very calm and measured. The property we’re moving to is very special indeed and I know it’s been complex with the efforts needed to have it compliant and ready for us, for which I’m super grateful.

Richard · 25 April 2024

★★★★★ 5/5

Trustpilot

Ed was very patient and professional

Ed was very patient and professional. Finally got the complicated dual Sale over the line. Highly recommend Carter Jonas and Ed Westmacott.

ANDY · 29 September 2026

★★★★★ 5/5

Google

David in lettings has been a fantastic support when finding a property. Very helpful and insightful

Carl · 26 March 2026

★★★★★ 5/5

Trustpilot

Professional ,courteous ,caring and…

Professional ,courteous ,caring and result focussed. Naomi and her team delivered on letting our home swiftly and were friendly, knowledgeable and communicative at each stage in the process. Coming from a property background I found the service offered first class and would thoroughly recommend.

Andrew · 1 February 2023

★★★★★ 5/5

Google

We're very happy with the service Carter Jonas gave us. There were lots of ups and down selling our house but they remained positive throughout and saw us through even against the current challenging times. Thanks Guys

Mike · 26 July 2023

★★★★★ 1/5

Trustpilot

I have recently rented a property…

I have recently rented a property management by this company and i honestly have nothing positive to say, they are simply unprofessional and can’t do simple maths which led to us owing more in deposit than was firstly stated due to a mistake in the initial payment stated, then when picking up the keys to our property they were in an envelope in the office they did not ask for IDs to check we were the home owners, then coming to when we didn’t not want to renew our tenancy they would give us a days notice about viewings being conducted a week before we were due to move out ! they cause me and my house mate nothing but stress and i would avoid at all costs if you can!

Lily-rose · 23 April 2025

★★★★★ 1/5

Trustpilot

Greedy profiteering

This companies accounting is ridiculous, I am paying ground rent (for a property 30 years old ... pure profit) and 'service charges' (there is NO service provided) that has increased over 20% every year for 3 years to profit them and yet they cannot understand a monthly DD paying them all this money and insist on sending out massive bills. What an absolute joke.

Anonymous · 11 September 2024

★★★★★ 5/5

Google

A very helpful and amazing team. They gave clear and quick responses to my requests. I’m very satisfied with the service I received from them.

Murat · 16 December 2025

★★★★★ 5/5

Trustpilot

Seller

I couldn't recommend Fred at Carter Jonas highly enough. Great knowledge, kept us informed through out - outstanding communication. Proactive and helpful. Thanks Fred

Customer · 20 July 2025

★★★★★ 1/5

Google

Highly recommend avoiding Carter Jonas ( York ) we rented out our property with them and the lack of communication from the start was unbelievable. Not returning calls or answering questions sent by email, Didn’t even inform us of the entry date for the tenant ( we found out by accident ) and then when the tenant broke the conditions of the lease by moving additional people into our property without our permission they refused to support us the owners with serving the tenant an eviction notice. Having to now look into Legal action against Carter Jonas for failing to do the job they signed up for….

Andrew · 24 October 2023

★★★★★ 1/5

Trustpilot

Terrible

Terrible, Terrible , Terrible . Communication and an unenthusiastic unproffessional attitude scores a zero .When you phone you can never get hold of anyone, if your lucky enough to catch them after many and I mean many attempts they cut you short as they are off to another meeting. State they will phone back next day, but never ever do. Phone back the next day .When they eventually do, if they do they take a week or more to respond to emails or calls with no apology for delay in repling ..And so the cycle gos on. We were interested in a property however due to the unproffessional service , it has now completely put us off the property .Sad to say and we feel sorry for the vendors but we are out and are moving on looking else where. Carter Jonas seriously, with a big S , need to review their agents customer service skillls .Based on our experience we would never ever use this company to sell our property . UPDATE it is now the 5th of October, we contacted CJ once again explaining our concerns with their agent poor communiacation skills and that we would like to discuss the property offer with another agent in their office and trust that we would not have to wait weeks for them to get back to us .Guess what, its approx 3 weeks now, and again nothing, ..no reply at all.

Anna · 23 October 2023

★★★★★ 5/5

Google

First class service from Catherine and Kate in the York office who went way and beyond when guiding us through our recent sale which made the whole experience less stressful. They were both amazing throughout providing almost daily updates and chasing all parties regularly to get our sale over the line. We would highly recommend. Thank you both.

Katie · 3 December 2024

★★★★★ 5/5

Trustpilot

Carter Jonas estate agents

James Reynolds assisted me greatly. He answered all questions promptly and facilitated access to the property twice for viewings.

Anthony · 3 February 2026

★★★★★ 5/5

Trustpilot

Professional and speedy service.

Tanya and Clare were absolutely brilliant. What had become a stressful situation in suddenly having to move, Carter Jones was speedy in securing the first property that I had seen - and wanted. Friendly and professional service. Thank you!

Thomas · 31 March 2023

★★★★★ 5/5

Trustpilot

Very professional and reliable

Very professional and reliable. Mandy was super knowledgeable, responsive and maintained an excellent level of communication throughout the process. I highly recommend them and looking forward to working with them again in the future.

Anastasia · 7 August 2023

★★★★★ 5/5

Trustpilot

Fantastic letting agents

Fantastic letting agents! Work with these guys on many property rentals of all shapes and sizes including developments which are newly complete and brought to the market. The service is friendly and the delivery is spot on each and every time. Would highly recommend Carter Jonas and enjoy working with David, Grace and the whole team.

Vincent · 8 December 2025

★★★★★ 1/5

Google

The WORST EXPERIENCE EVER! Please avoid using Carter Jonas if you can. I have been using several letting agencies in York, but this is the worst experience that I have ever encountered. They will hold off your deposit and ask you pay for the irrelevant fee after check out. I was FORCED to pay for the painting and redecoration fee that is totally unacceptable.

Brian · 7 August 2024

★★★★★ 5/5

Trustpilot

Brilliant from start to finish of the…

Brilliant from start to finish of the rental process. Always quick to answer and reply to emails.

Emma · 7 February 2026

★★★★★ 1/5

Trustpilot

Don't rent property from these people Poor Service and Poor Communication

Myself and my partner moved into a property 1st July 2021 we signed a 3 year tenancy agreement throw circumstances we moved out on 31st July 2023 we were told that we would loose £564.00 of our £1036.00 deposit when we moved out we were a bit annoyed about it but were told this was because of the cost to them or the Landlords for readvertising the property we then found out that their was new tenants moving in on the 2nd August which made us slightly annoyed before we moved out we got professional cleaners into clean the house the day before we moved out the house was spotless.We moved out on Monday 31st September 2023 we waited and waited for the rest of the money to be paid into our bank account which never happened the house was suppose to be inspected by an independent person on the same day we moved out but this never happened the house was inspected on the first 01/08/23 then the new tenants moved in on the 2nd July 2023 we eventually got a copy of the report which shocked us apparently the house was dirty and uncleaned which was a load of rubbish.We eventually got an email from Rebecca at Carter Jonas saying that they were going to give us back £60 out of a £1036.00 deposit which I rejected they were taking a further £372.00 for cleaning the house and £100.00 for tidying up the garden we asked for copies of the receipts we eventually got a receipt for the cleaning of the house which is just a bog standard receipt which has no date when the cleaning was done or the actual address of the property we are still waiting for the receipt for the work done in the garden so we are still fighting this.

Graham · 1 September 2023

★★★★★ 5/5

Trustpilot

We recently purchased our house through…

We recently purchased our house through Carter Jonas and the whole process was assisted greatly by their staff, particularly Andrew Maddock. We experienced, what we now understand to be, the usual lack of communication from solicitors and it was the professional efforts of Carter Jonas that kept our purchase on track.

Andrew · 20 May 2021

★★★★★ 5/5

Trustpilot

Naomi and the Carter Jonas team have…

Naomi and the Carter Jonas team have been extremely helpful, professional, kind and efficient throughout the renting process. All queries are responded to quickly and courteously, and Naomi made the whole process very smooth and comfortable.

Becky · 6 April 2023

★★★★★ 5/5

Google

Carter Jonas are brilliant, they have gone above and beyond to help us get our first proper rented property. They answered all our questions and were really friendly and accommodating. I recommend Carter Jonas to everyone I speak to about moving house because they really were so very helpful. When we were struggling for ID as my partner had sent his driving license off they were ringing to check up on us to see how far we got and all the way till the day of collecting the keys they were patient and supportive unlike other estate agents we tried to go with. Keep up the fab work everyone! Thankyou. Chloe and Alfred.

Chloe · 26 July 2023

★★★★★ 5/5

Google

We couldn't have chosen anyone better than Carter Jonas to sell our house. They managed a multi-sale chain very professionally and dealt with a range of complex issues, in an efficient manner, keeping us informed at every stage of the proceedings. Lois, in the York office, was particularly good at reassuring us and taking the trouble to fully understand the circumstance of each party in the chain, enabling the very difficult transactions to be concluded successfully. We can't thank her enough and would highly recommend Carter Jonas, York, to anyone looking for a local estate agent, backed by a national organisation.

Roger · 26 July 2023