Trusted Agent profile · York
★★★★★
688 reviews across 2 platforms
82 Micklegate, York, YO1 6LF
Carter Jonas's office in York, at 82 Micklegate, is rated 4.3 out of 5 across 688 reviews on two platforms, including 179 Google reviews rated 4.7.
Every review we hold for the York office, from every platform, shown as written. First names only.
1/5
TrustpilotLost 1 month rent without our approval
I used the agent for renting my house.
Hello, we are sorry to read your review. We would like to hear more about your experience, please could you send some further details to feedback@carterjonas.co.uk so a member of our team can look into this with you. Thank you.
5/5
TrustpilotExtremely helpful team
Sam & Igor were incredibly helpful through the process. I really appreciated their willingness to open the flat up for me several times. It felt like a seamless process & I would highly recommend the team.
Hello Clarissa, thank you for taking the time to leave us some feedback. Our team are always pleased to hear how well our clients feel supported. We are happy to have helped!
5/5
TrustpilotGreat estate agent
A very personal and understanding service. Andrew was never pushy and always remained calm, even when things seemed to be stalling on our sale.I would not hesitate to recommend!
Hi Claire, thank you for your review. We're so glad that Andrew was able to help you with your sale. If there's anything else we can help you with, don't hesitate to get in contact.
5/5
TrustpilotKate and the team have provided a…
Kate and the team have provided a great service helping us to find a property to rent and till today, we are more than satisfied with the support provided on the property management side. Big thank you Carter Jonas.Danielle
Hello Daniella, thank you for leaving us some feedback. We pride ourselves in supporting our clients the best way we can. Do not hesitate to contact us in the future.
1/5
TrustpilotDangerously untrustworthy
Untrustworthy, lazy, never call back as promised and two weeks before our move into a rental property, having sold our house, our tenancy application was cancelled. We had agreed to pay a year up front, take the property as soon as it was available and met every demand such as the credit checks etc. But a worker in Carter Jonas decided not to try to make the deal go through for whatever undisclosed reasons she may have had. My advice would be if you want a roof over your head don’t go anywhere near Carter Jonas.
Hi Richard, we're sorry to see your review. If this is something you'd like to discuss further and clarify with our team, please email feedback@carterjonas.co.uk. Thank you.
5/5
TrustpilotHelpful and good communication
Hi Antony, thank you for your positive review!
1/5
TrustpilotWorst renting experience of my life.
Worst renting experience of my life.I can go on and on about our awful experience with this branch of Carter Jonas but I don't want to waste any more of my life with this lot so I’ll try to keep it brief, factual and informative. (Also if you look at trust pilot and see the ratio between good and bad reviews, the number of reviews people that rated 5* have left and also read some of the reviews, its clearly incentivised to leave a good review, my opinion).If anyone would like the FULL detail, please get in contact with me and I’m happy to show you everything I have and explain in detail.From day 1 it seemed like this branch of Carter Jonas were against us. They were never on our side when it came to the numerous amount of disputes we had with the landlords property - the landlord even slipped up and told us how Pauline (an associate at Carter Jonas) was pulling the strings on some of the disputes we had, advising the landlord to just shrug us off (might have been just pushing away the blame).Move-in was horrible, the place was disgusting, rubbish left in the garden, broken cabinets, lights, holes in the walls, unclean, dead animals and insects and lots, LOTS more. We were simply brushed away when we complained about the condition of the property time and time again, however we made sure to take as many pictures as we could and save all the emails as we knew Carter Jonas and the Landlord would try their luck.When it finally came to leaving the dump, they decided to charge us over £700 for cleaning and damages. We admitted there were a few minor cleaning issues (couple of stains on the carpet, outside windows needed wiping, sink needed wiping, a few crumbs left on a counter etc.). The checkout was done by Jessica, a property manager, she failed to read the original inventory report and took pictures of problems PRE-DATING our tenancy! She also failed to read the numerous emails we sent complaining about the state of the property which we later used as proof that the problems were already there before we moved in! To add insult to injury Carter Jonas decided to pay over £400 for a full house clean when the cleaning problems could have been fixed by a professional cleaner in a matter of 30 minutes.Now clearly I’m biased but we disputed this £700 with TDS, I have a report from the Tenancy Deposit Scheme (TDS) adjudicator which backs our case and everything I’ve said, in the end we got almost £500 back from TDS. Okay im rambling now.. here's the facts:In our 1 year tenancy we experienced; 1 dodgy fuse box 2 major leaks3 hundred holes in the house4 billion spores of mould7 mice in the house20~ broken bits of furniture/fixingstons more stuff but ive spent enough time on this now
Hi Ruhul, we're sorry to read your review about your experience. If you would like to discuss anything further, please email feedback@carterjonas.co.uk to speak to a member of our team.
5/5
TrustpilotHighly recommended
Carter Jonas have been the letting agents for our house for the past 5 years and their service was exemplary, so when we decided to sell, they were the natural choice. They not only found a buyer within a short period of time but also made sure that they were genuine and that the chain was solid. The house sale has just completed and we are extremely happy. Highly recommended.
Hi Rich, thank you for your review. We are delighted to hear how well our team has supported you over the years and that they made the process as smooth as possible for you when you decided to sell. Please do not hesitate to get in touch if you need anything else at all.
5/5
GoogleDane is very professional, very helpful and responsive. We settled down within 2 weeks where we were from the US to deal with paperwork and viewing. Happy with the services.PositiveResponsiveness, Quality, Professionalism
Hi KT, thanks for for taking the time to leave a review, we're very pleased to have been able to help.
5/5
TrustpilotCarter Jonas - Fulham
Carter Jonas Team was really supportive, reactive and flexible when we rented our House. the Support Services were also very reactive. Great experience and great client caring - Special thanks to Sam Jarvis
Hi Howard, thank you for the lovely review for our Fulham team. Our teams are always pleased to hear how we have supported our clients!
4/5
TrustpilotAs a landlord in Fulham for 36 years
As a landlord in Fulham for 36 years, I have used a variety of lettings agents, including Sullivan Thomas before they became Carter Jonas. I was pleasantly surprised with the professionalism of the Carter Jonas team (Igor, Sam, Zoltan and Ana). Everything from their cheerful phone manner, to finding a good tenant and conducting references, was top notch. As I live abroad, it is important for me to trust that my property is in good hands. Thanks to the lettings team for a great job!
Hi Janet, thank you for your lovely review for our Fulham team. Our teams are always pleased to hear how well we have supported our clients, and we're so glad we have been able to help you with the letting of your property.
5/5
GoogleI found the staff at Carter Jonas - York to all be very knowledgeable, curteous and friendly. It’s a stressful time securing all the paperwork and ensuring everything runs smoothly and Lois was brilliant in keeping us updated on how things were progressing - at times, more so than our own estate agents/solicitors. So much so that next time we move it will be with and through Carter Jonas. Another key selling point for them was how knowledgable Keith, the chap who showed us around the property, was. He answered our questions and if he didn’t know the answer he admitted it and then went away and found out for us - very impressive!! All in all a 5-star service and experience.
5/5
TrustpilotProfessional team
We really enjoyed our experience with Carter Jonas and Sam. There was no pressure at all but they were very professional and responsive.
Hello, thank you for your review. We are so pleased to hear that you had such a positive experience with Carter Jonas, and Sam in particular. Please do not hesitate to contact us if you need anything else.
5/5
GoogleLetting a property for the first time the Carter Jonas Lettings Team were all great and helped us through every stage. The main person we dealt with was Seline. She was patient, professional and provided support and reassurance at various stages during the process. If you are looking to rent a property in York give them a call !
Hi Ian, thank you for your review. We are so pleased to hear that Seline has been able to make your first letting experience as stress free as possible for you. Please do not hesitate to get in touch if you need anything.
5/5
TrustpilotSam was very efficient and made the…
Sam was very efficient and made the move in process smooth. Thank you for supporting us.
Hi Hema, thank you for your review. We are so pleased that you had such a positive experience with Sam and that he made the process as smooth as possible for you. Please do let us know if there's anything else we can do for you.
1/5
TrustpilotWhat a mess in administration and blame…
A MESS in administration, making FALSE statements and BLAME the tenant in bad attitude!!!, , , Barnes branch. Two staff called to reserve a time separately for future tenant to come to viewing (They asked me to remove their names (The Associate Partner and the Assistant), not sure they were afraid of anything. But it’s fine for me as the fact that here is true.).The viewing was fine to me. But one day before the viewing one staff called and expressed no viewing on that day and asked for another day. It was also fine to me. Then another senior staff called and BLAMED and SCOLDED at me about the cancellation in BAD attitude and ARGUED with me. She was the senior staff of this company. Why the staff do NOT have any compromised before making arrangements? Why the senior staff use such BAD attitude to customer and not clarify that their staff was the one to cancel ???? Then they made up another story and called the landlord that I was not co-operate. What a nonsense and FALSE statement!!!!It’s their staffs fault and keep accusing others without any feeling sorry. I will keep to complain to outsider independence organisation if your company keep continuing to make false statements and accuse me like this.NOT RECOMMEND AT ALL!!!!
Hi Miss Tong. We’re sorry you didn’t have a positive experience with us on this occasion. If you would like any further assistance with this situation, please email feedback@carterjonas.co.uk.
5/5
TrustpilotGreat experience with Carter Jonas
Great experience with Carter Jonas! Very lucky to have come in contact with Kate from the team who found us a great property and helped ensure a very smooth and efficient transition. Grateful for all her service!
Hello Julia, thank you for leaving us some feedback. Our team are always happy to hear how well we have supported our clients. We are happy to have helped!
5/5
TrustpilotI have dealt CJ for more than thirty years…
I have dealt with CJ for more than thirty years under all their various ownerships from the founder onwards and found them prompt, polite, objective, fair and balanced in their views and actions between tenant and landlord. Aileen (Barnes/Mortlake) in particular is a dream to deal with. Always straightforward and very efficient. Highly recommended. T Wakefield
Hi Tim, thank you for your review. We are so pleased to hear that you have received such a reliable and prompt service from us over the last three decades. Please do not hesitate to contact us if there's anything at all that you need.
5/5
GoogleSally and the team are helpful and professional. They provide a good service and are always happy to help.
5/5
GoogleGrace was very good, happy to recommend their services
Hi Simon, thank you for your review. It's great to hear that you are so happy with the service provided to you by Grace. Please do not hesitate to get in touch if you need anything else.
5/5
GoogleThe Carter Jonas team, and Catherine in particular, have been brilliant to work with. We collaborated closely to hit a tight timeline and have been delighted with the support and communication at every step.
Hi Simon, thank you for your kind review. It's great to hear that you have been so impressed with the support provided to you by Catherine and the team. Please do let us know if there's anything else that we can help you with.
5/5
TrustpilotGreat service
Great service. We had a nightmare selling our house not because of the buyers that Carter Jonas introduced to us but because of drop outs further down the chain that just set everything back time and again. Throughout the whole process Carter Jonas remained positive and keep us informed every inch of the way. I can't thank you enough guys. We certainly couldn't have done it with out you
Hi Mike, thank you for your review. We are delighted to hear how our team was able to support you throughout the process of selling your house. Please do not hesitate to contact us if you need anything else at all.
5/5
GoogleJulia is by far the best realtor we’ve ever worked with. She keeps her clients focused on what needs to be done to buy or sell a property. She is kind efficient, knowledgeable and extremely helpful with every detail. Julia’s communication skills are top notch and she is available all the time for advice. We recommend her highly in every circumstance of buying or selling a property.PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotI can highly recommend Carter Jonas
I can highly recommend Carter Jonas. I have used them to let my properties for many years and they provide a client focussed service to finding the right tenants quickly and secure the best rent. There have been no issues with the tenants. They manage the process of supporting me to do the tenant change over with great care and attention. They are also a pleasure to deal with.
Hi Sue, thank you for the great review! We always love to hear how well we support our clients, especially those that have been with us for many years. Please do get in touch if you need anything else at all.
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