Trusted Agent profile · York
★★★★★
688 reviews across 2 platforms
82 Micklegate, York, YO1 6LF
Carter Jonas's office in York, at 82 Micklegate, is rated 4.3 out of 5 across 688 reviews on two platforms, including 179 Google reviews rated 4.7.
Every review we hold for the York office, from every platform, shown as written. First names only.
5/5
TrustpilotIgor has let our properties for several…
Igor has let our properties for several years and out of all agents I’ve dealt with in 20 years, Igor and his team have been diligent, efficient and proactive. 5* service
Hello Raphael, thank you for taking the time to write a review for us. Our team are always happy to hear how well we have supported our clients. We look forward to continue working with you.
1/5
GoogleThis estate agency is good until they have to return your deposit. They will invent the most stupid lies to not return it. Be careful.
Hi Ione, thank you for your feedback. We value all reviews as they help us to improve our service, however our team was unable to find your details within our database to understand more about your experience. If you could send some further … More
5/5
TrustpilotProfessional and nice to deal with
We selected Carter Jonas to act on an executors’ sale of a flat in Bishop Mansions because of their experience of handling transactions in this complex. We were not disappointed and very pleased with the service we received from Wayland Ward-Smith and Mandy Jacobs. They showed the flat to a number of potential buyers in a very short period of time and secured an offer at the asking price. The transaction was then delayed due to challenges in obtaining Probate but we received good advice on how to manage the delay and they also kept the intended purchaser advised so that they acquired the property when formalities had been completed
Hello Richard, thank you for taking the time to leave us such positive feedback. Our team are always happy to hear how well we have supported our clients. Please do not hesitate to contact us in the future.
5/5
TrustpilotHappy Days
We are 1 month in with our 12 month lease. We are loving the appartment and making full use of the amenities (Gym, Work space). Mass and Amrita are extremely helpful and friendly. We may well extend our stay :)
Hi Andrew, thank you for your review. We are glad to hear that you are settling in well at your new appartment and feel so well supported by our dedicated on-site team. Please do not hesitate to get in touch if there's anything at all that we can help you with.
5/5
TrustpilotOutstanding service from Sam and the…
Outstanding service from Sam and the team at Carter Jonas Fulham Palace Road. Highly professional and nice people too - will definitely use again
Hi Chris, thank you for your review for Sam and the Fulham team. We're so happy to have helped you on this occasion! Please don't hesitate to contact us in the future.
5/5
TrustpilotProfessional service second to none
We used Carter Jonas's Fulham branch (Wayland Ward-Smith) to sell a much loved flat in January. We have used the branch on two previous occasions and again could not fault the service. We achieved almost 10% above asking price and were impressed with the professionalism with which the transaction was handled. The communication was clear and advice was offered where needed. We unreservedly recommend the branch and will use Wayland when we next come to buy or sell property in the area.
Hello Meredith, thank you for taking the time to leave us such positive feedback. We pride ourselves in making is often a complicated process, simple for our clients. Please do not hesitate to contact us in the future.
5/5
TrustpilotSmooth process
James was very good at communicating through the whole process and easy to contact. Thanks for helping me find my first home !
Hello, thank you for your positive review. We're delighted to have been able to help you find your first home - we hope you enjoy it! Please don't hesitate to contact us if we can help you with anything else in future.
5/5
TrustpilotI would like to thank Ms Lajla Turner from the Kensington Office.
I would like to praise Ms Lajla Turner from the South Kensington office. She gave me great advice about the decor of the flat. I followed her advice and in less than two weeks she had found me a suitable tenant with almost the asking price. Ms Turner provided us with very reliable reference checks and the right tenant. She worked w/ends and even during her week's holiday and throughout was extremely constructive, courteous and helpful not only to myself but also to the tenant. A very smooth and pleasant experience!
Hello Dora, thank you for taking the time to leave us such positive feedback. Our team are always happy to hear how we have supported our clients. Please do not hesitate to contact us in the future.
5/5
TrustpilotWe used Carter Jonas to sell out flat…
We used Carter Jonas to sell out flat and they couldn't have done a better job.Wayland and Mandy were friendly, professional and got the job done.Would definitely use again, many thanks
Hello Faith, thank you for taking the time to write us a review. Our team are always happy to hear how well we have supported for our clients. We are happy to have helped!
5/5
TrustpilotI am very happy that I ended up renting…
I am very happy that I ended up renting through this superb agency. I didn't think there was such a good organization in a rental and sales agency. I thank all the staff who work in this agency for their involvement and understanding.
Hi Remus, thank you for your positive review. We are delighted to hear that you have received such a great service from the Carter Jonas team. Please do not hesitate to contact us if there's anything else that you need.
5/5
TrustpilotThe all encompassing care and service of Carter Jonas in Barnes.
My rental property has been in the excellent care and management of Carter Jonas since 2019 .The team at Barnes have always been available to assist me with decision making and any queries that have arisen in this time .I trust their judgment and expertise in all areas .I have found them to be completely honest and straight down the line .The most important criteria to me is that they genuinely care about what is the best outcome for me as a landlord equally delivering a first rate service for the tenant.Any issues regarding the upkeep of my property are reported to me straight away, nothing is left lingering or forgotten.The tradesmen they use are fair priced and professional.I have found the team to be kind , personable and welcoming.I rest assured being with Carter Jonas.
Hello Dympna, thank you for taking the time to write us a review. We are very happy to have helped. Our team are always happy to hear how well we have supported our clients. Please do not hesitate to contact us in the future.
5/5
TrustpilotGreat agency to work for
We provide Carter Jonas Bishops Park (Igor) with photos and plans and they are great to work with. They are always on the ball and communicate really well between us and also the occupants of properties making it really easy for us to get the best out of a property. Not everyone takes the time to setup with tenants or the owners of a property as well as the Bishops Park branch do. They are a pleasure to work for.
Hi James, thanks for the great star rating! We look forward to continue working with you in the future.
5/5
TrustpilotAll very easy and smoth
All very easy and smoth - Sam was excellent and the after care team to sort any minor issues have been great too
Hello - thank you for your positive review. We're so glad we have been able to make this process as smooth and simple as possible for you. Please don't hesitate to contact us in future.
5/5
GoogleVery good estate agent. Dane was a great help for us and worked out-of-ours to get some info we needed, which we were grateful for!
Hi Frederick, Thanks for taking the time to leave feedback, our teams love hearing from happy clients! Glad we could help, always here if you need us again.
5/5
TrustpilotOrganised, responsive and highly competent
Yet again, Carter Jonas has found us some excellent tenants, the whole process was extremely smooth and stress-free, excellent photos were taken of the empty property and the listing was live on right-move very quickly, we couldn't be more pleased with Igor and Sam Jarvis and everyone at Carter Jonas
Hi Rosie, thank you for your review. It's great to hear that you are so happy with the service provided to you by Igor and Sam in our Bishop's Park office. Please do let us know if you need anything else at all.
1/5
TrustpilotWouldn't even take 6 months rent up front
I think this has to the most judgemental company I have ever dealt with and I'm 54 years old. They wouldn't even accept 6 months rent up front on a property! If you don't fit into their pigeon hole requirements then you aint got no chance of renting a property.
Hi Warren, thank you for your feedback. We understand your frustrations with this situation, and as you know the rental market is particularly competitive at the moment, with each of our properties receiving multiple enquiries and offers. These are then reviewed by our landlords, who select tenants based on their own criteria and preferences, which we then feed back to applicants. We are sorry that you weren’t successful with your application this time around, and would be happy to look into this further for you if you want to send some additional details to feedback@carterjonas.co.uk. Thank you.
5/5
TrustpilotGreat Service by Carter Jonas
The process of getting me a house to rent was so nice and I am really happy with the place. I found few issues with things in the house when I came and they helped me really very quickly. The team was fast to get everything sorted and help. I am really impressed with the service Carter Jonas has provided me in last few months and I hope they will keep up the good work
Hello Sahil, thank you for leaving us some feedback. We aim to make an often complicated process simple for our clients. We are happy to have helped!
5/5
GoogleCarter Jonas offers a premium service. They are incredibly knowledgable, smart and helpful. As first time landlords, working with Kate has been a dream. She moves fast, anticipates and resolves challenges and has taken away any stress. My wife and I could not rate her and Carter Jonas more highly. Whether you are a potential tenant or landlord, I would recommend Carter Jonas in York, they are quite simply the best.
5/5
TrustpilotExcellent Service
Excellent attention throughout a prolonged sale complicated by the purchasers circumstances.Reassuring advice in difficult times was especially helpful. Ed Westmacott and his team provide a first class service.
Hello, thank you for taking the time to leave us some feedback. We pride ourselves on making a complicated process simple for our clients. We are happy to have helped!
5/5
TrustpilotWe found our flat through Carter Jonas…
We found our flat through Carter Jonas that were really helpful and great throughout the whole process. Kate was very professional and always prompt in our correspondence.
Hello Dimitra, thank you for writing us feedback. We aim to offer simply better advice for our clients. Do not hesitate to contact us in the future.
5/5
TrustpilotHelpful and efficient from Team Gary maintenance.
As a tenant with Carter Jonas for the past 10+years. Through the reviews I would like give a mention to our very reliable maintenance man Gary Rendall for the estate.I contacted Gary as my drains were blocked he arrived when he said, and sorted the problem great service! Thankyou Team Gary
Hi Sandra, thank you for your review. We are delighted to hear that you have had such a positive renting experience with us over the last decade! Please do not hesitate to get in touch if you need anything at all from us.
1/5
TrustpilotDon’t waste your time
We decided to use Carter Jonas as our first estate agents. Worst decision of our lives - they wasted a month of our lives. Having looking at a property on their site , we really liked the look of it and requested a viewing . The viewing went well , I would say that was the only positive aspect. After the viewing , we were told to fill out some forms to excel in our application for the property . However , unexpectedly the estate agent that showed us around the property randomly went on holiday for 2 weeks without giving us any information or warning . Meaning we had to talk to some random estate agent that didn’t really have any idea what was going on. Although this was our only choice so we had to proceed anyway as we really wanted this property. So as told - we filled out the forms and about a week later we were told our application was successful. And they immediately asked for payment which we found odd. We were also told we needed a guarantor as apparently a £800 a month appointment wasn’t affordable between 2 full time workers earning more than enough money to pay . Anyway regardless , we agreed and provided one . Even then , apparently that was still not good enough . After paying for the deposit and having our viewing and being left in the dark for so long we were told our application was unsuccessful because of our age ?? Baring in mind we had a viewing at the very start and the estate agent could see how young we were (19) . We don’t see how she would effect anything if we are both earning and in full time employment? So they’re telling us we will never be able to get our first property because we are too young ?not everyone stays living with their parents until they are 30. If age was an issue why did they not mention that at the very start upon application? Instead of wasting our time and getting our hopes up. It’s just funny how they took payment from us straight away when they already had in mind that they would say no . All in all , our first experience was a terrible one and we will not be using this company again . If you like being discriminated against your age , having your time wasted and getting constantly asked for details to prove you can pay for a cheap apartment, then I suppose this company is perfect for you .
Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
5/5
TrustpilotWhile looking for a home desperately I…
While looking for a home desperately I got introduced to Marina Kimpton at South Kensington office. Might I say it was a real pleasure. Not only she got me the apartment I needed in a couple of days but with the requirements I wanted. I would strongly advice anyone looking for an aprtament to get in contact with her. It was a true pleasure thank you very much.
Hi Walid, thank you for the lovely review for Marina and our South Kensington team. We're so glad we were able to help you find an apartment that met all of your requirements!
1/5
TrustpilotBuying problems
Updated:I just learnt that CJ did not send their client my 2 page letter with multiple written offers that I provided a link to through the CJ portal. I’m glad I’m not paying them to sell my house., , , , , , Original:Attempted to buy a property CJ were marketing.Put in my offer, they had a response from the seller but didn’t tell me at that point. Meanwhile, they were contacting other people to try to get viewing booked in so they could start a bidding war on a house that had not sold in 6 months.Eventually, I tried to speak to them to ensure my final offer was as good as it could be for their seller, couldn’t get hold of them so sent them an email explaining what was on my mind and why I wanted to speak to CJ.... they forwarded it to the seller without my consent. The poor sellers were trying to sell and had reduced their price, I wanted to offer asking price but CJ were clearly after a bidding war. Eventually abandoned calls with them and used their online “Make an offer” Page With offer, terms, my broker, my solicitors details all there... only to get a call asking what my enquiry was about and then asking what I’d like to offer! Would I sell with them having experienced this side, unlikely, would I consider buying through them... never through the same office.Buying a house is hard enough without worrying about agents trying to inflate their bonus at the expense of the seller and buyer.
Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
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