Carter Jonas York reviews

★★★★★ 1/5

Trustpilot

Utter rubbish

Utter rubbish, went for a house something on my credit file at a old address which was not on credit report! refused to give holding deposit! but house is through HS2 so going to chase them for the money as these sharks act as agent!

Peter · 13 December 2023

★★★★★ 1/5

Trustpilot

Unprofessional

Unprofessional. Made an offer on a property which they acknowledged, chased after couple of weeks, no reply to emails, avoiding phone calls, no response whatsoever. I Just found out that they sold the property.

Mo · 11 September 2025

★★★★★ 5/5

Trustpilot

High-quality experience with Carter Jonas

Sam and Anamaria from the Fulham location were very easy to communicate with from the outset of my partner and I looking for a flat through to our move into our new home. They supported us in every step of the way and answered any questions we had timely and effectively. My experience with Carter Jonas has been excellent, highly recommend!

Diana · 5 July 2022

★★★★★ 5/5

Google

I have just recently arrived in the UK, first time renting in York. Carter Jonas made everything simple, and by the moving date of my choice everything was ready and taken care of. Thank you David for all your help and for answering all my questions. And I really like the apartment I am renting. So far everything has been great.

Raquel · 22 June 2017

★★★★★ 5/5

Trustpilot

A great experience with Carter Jonas to…

A great experience with Carter Jonas to find out flat in Balham. Would highly recommend them, Olivia was very helpful!

Emma · 28 May 2021

★★★★★ 5/5

Trustpilot

Superb service - especially from Maddy

We have been with Carter Jonas for a number of years and have always received prompt, friendly service. Any issues have been resolved swiftly, and they have always been available if we've had questions. Maddy in particular (Senior Property Manager) has always been sure to look after us and take on board our requests, which is greatly appreciated!

Lauren · 19 October 2022

★★★★★ 1/5

Trustpilot

Stuck up, horrible people!!!

Terrible service. Terrible manners. Even the homeowner we loved the house of had negative opinions of the agents. We specifically drove 30 miles to speak in person having not managed to get anyone on the phone and they shuffled us out the door within 2 minutes of us arriving, and other people there (some with new-born babies who were being shunned) were all shocked at how they were treating the people who walked in.Stuck up, self-centred, snobby and clearly paid far too much and it's lead to them being far too big in their boots. Really appalling and not any way to treat people in this day and age - people we spoke to were older and 100% not up to date/living in the old ages in their approaches e.g. bordering on bullying and saying degrading comments. We were left absolutely speechless at some of their choices of words. Definitely avoid if possible. Completely shocked at how unprofessional they were. Very tempted to raise to HQ but how blatantly they were behaving stopped us as it's clearly normal for them and they must be accepted for this to happen - must be allowed from the top down! AVOID this agency!!!Chasing calls on viewings wouldn't work, emails wouldn't work, going out our way to do a "walk in" to the office didn't work... they need lessons in decorum and manners to put it frankly. A complete joke.

Griffiths · 24 August 2023

★★★★★ 5/5

Trustpilot

Fulham

Kate was very helpful with viewings and securing us our perfect house. Very pleased with the service.

Natasha · 22 October 2021

★★★★★ 5/5

Google

I have been very pleased with Carter Jonas as my letting agents - especially Holly Bedford who has consistently gone a long way out of her way to look after any concerns from myself as Landlady and those of tenants. I feel that I am in safe hands. I would recommend them to anyone looking for a reliable service.

Claire · 22 June 2018

★★★★★ 5/5

Trustpilot

Maddy is very friendly

Maddy is very friendly, helpful and gets the the job when needed. Easy company to deal with.

Sarah · 14 October 2021

★★★★★ 5/5

Trustpilot

ms gozde balkan

Zoltan Dudas helped us so much, with his great follow up our offer is accepted by the landlord. Even we didn't rent the apartment, the process and management of Zoltan was very professional and kind. I highly recommend Carter Jonas Fulham and Zoltan Dudas as a negotiator.

Gözde · 20 January 2022

★★★★★ 5/5

Trustpilot

Really happy with the service and help…

Really happy with the service and help provided by Monica through Carter Jonas, efficient work and perfect flat! Can’t recommend more! Thank you!

Vanessa · 3 December 2024

★★★★★ 5/5

Trustpilot

Arabella & team

Arabella has been helpful and professional throughout the whole process.

Henry · 29 July 2022

★★★★★ 5/5

Trustpilot

Highly Recommended.

Highly Recommended.Carter Jonas could not have been more helpful in selling our home, particularly Ed and Rupert, who went out of their way to secure a buyer. The advice offered was first class and they kept us fully informed about potential problems and the progress in general.We can’t thank them enough.Pete and Karen

Pete · 3 February 2023

★★★★★ 5/5

Google

Fantastic team of Estate Agents, who went above and beyond dealing with my property. Very impressed and will be using them again for sure. Highly recommend.

James · 3 October 2024

★★★★★ 1/5

Trustpilot

Do not rent through these people - South Kensington office

Absolutely diabolical service. After signing the letting agreement for my student son a property manager was appointed who was nothing to do with Carter Jonas. We have been privy to so much email traffic with the 2 agents unable to agree who had responsibility for what. I’m yet to be convinced we will see our deposit returned and a the reference my son will need for his next flat. Please avoid these people as it is an incredibly stressful experience. I’m staggered with the lack of professionalism on display. I’ve made sure I’m telling my friends and colleagues about my experience.

Diane · 30 June 2023

★★★★★ 5/5

Google

Had an amazing experience with Carter Jonas. Renting a property from them was easy and quick. The team were always happy to help and very supportive throughout the process.

Dominic · 7 August 2024

★★★★★ 5/5

Google

Kate and her team at Carter Jonas have gone above and beyond in helping with our recent move. They liased with our previous letting agent and guided us through difficulties with our previous contract. They've communicated effectively throughout and have been an all round pleasure to work with. We've been very satisfied and their service is highly recommended!

Mathew · 22 June 2017

★★★★★ 5/5

Trustpilot

Highly positive experience

Julia handled our mother's house sale with an incredible level of professionalism and kindness. She made every step of the way smooth and easy to manage. I would highly recommend her, as would our mother.

Sarah · 5 April 2024

★★★★★ 5/5

Trustpilot

Charlotte was friendly and efficient

Charlotte was friendly and knowledgeable - she came well prepared with local information concerning rental properties.

Amanda · 4 June 2021

★★★★★ 5/5

Trustpilot

A fast way to find the perfect property with all the knowledge in place …

What I loved most about this experience is the trust - the trust that what I am interested in is real. Of course the quick follow ups and fast access to further information facilitated the enquiry , and full marks to Charlotte . Also Thankyou for the understanding that what is replied by Carter also takes time to digest . This respect is invaluable.

Jah · 2 June 2021

★★★★★ 5/5

Trustpilot

Efficient and Effective

Helen dealt with the sale of the house brilliantly. Great communication throughout the process and made the whole thing seamless.

Sasha · 4 December 2024

★★★★★ 5/5

Google

Great service and support from Susan and Rachel in York. Timely communication and updates from the vendor made the purchase process really smooth. As we were remote purchasers they were really accommodating with additional viewing requests at short notice.

Rory · 23 December 2023

★★★★★ 1/5

Trustpilot

As other GENUINE reviews have indicated..

they are the lowest of lows. I mean, the bar is not set high to begin with due to their line of work. God help anyone that crosses unfortunate paths with this outfit.

Honest · 12 April 2024