Carter Jonas York reviews

★★★★★ 5/5

Trustpilot

Great service!

The service at Carter Jonas, South Kensington couldn't have been any better! Specifically, thank you to Marina and Lajla who helped make this process so effortless and smooth. The most efficient and easy move-in! I highly recommend going to Carter Jonas for your property search. So much gratitude.

Keyan · 3 August 2023

★★★★★ 5/5

Google

Very helpful and understanding Lettings agent. We've rented through various agencies over the years and Carter Jonas are the most efficient in getting things done and their communication is prompt and clear. Would recommend.

Neil · 16 January 2026

★★★★★ 5/5

Trustpilot

Izzie was extremely helpful when we…

Izzie was extremely helpful when we were looking for a rental property due to building works taking place in our house. Within two weeks she had sorted a local property for us. The whole process was super smooth and hassle free. Thank you!

Pamhotmail.com · 1 December 2023

★★★★★ 5/5

Trustpilot

Very happy to recommend Carter Jonas at South Kensington

Very happy to recommend Carter Jonas at South Kensington. Lajla and her team (in particular Arabella and Marina) are more than helpful and very professional to deal with. I have dealt exclusively with this agent for a number of years now as have no reason to use other agents with such good service here.

Lisa · 27 January 2023

★★★★★ 5/5

Trustpilot

A very happy customer

A very happy customer! Julia Wilson found my perfect house in a matter of weeks, I thought it would take up to a year and then finally my present house was sold, after some anxious time on my part, but Julia was always upbeat and positive and finally the sale went through very quickly so all is well and Julia did a great job.

Gillian · 12 October 2021

★★★★★ 1/5

Trustpilot

I don’t know were to start this is the…

I don’t know were to start this is the worse company I have ever dealt with they stuffed me into a property that wasn’t habitable Tommy and his staff were horrendous they said they was managing the rental property then changed there minds the landlords said the company was managing it but cárter Jonás then said they landlord was managing it there were loads off jobs not Finnish my 6 months was hell never never will I use this company the also talk down to you as if they are better than you please please be aware most off there reviews are fake it’s not surprising the got shut down there are a desgrace

Mr · 27 June 2024

★★★★★ 5/5

Google

Having moved to Carter Jonas from another Estate Agency upon where my property had been listed for almost 3 months and very little interest (or seem to be notified of), I was in hope of finding a much more proactive/motivated approach and I can safely say they did that, with an agreed sale price, exchange of contracts and out within 6 weeks I could not have been happier. Infact, I have a number of other properties in which I will be instructing Carter Jonas too. Lois Power specifically went out of her way in my personal opinion, working long hours and not having time through the day to respond to Lois’ emails, Lois went out of her way to respond after her working hours; showing her true dedication and an asset to Carter Jonas. Moving can be described as one of the most stressful events in one’s life but Carter Jonas take that stress away. I look forward to working with you with the rest of my properties within my portfolio.

Harry · 21 June 2023

★★★★★ 5/5

Trustpilot

I rented a property managed by Carter…

I rented a property managed by Carter Jonas in Milton Keynes for 3 years. Never had any major issues and Maddy has been very helpful and responsive to any queries or issues that I've ever raised. I would thoroughly recommend Carter Jonas as a renter to anyone that wants a smooth and professional renting experience.

Abdul · 19 October 2022

★★★★★ 5/5

Trustpilot

Excellent advice and service

Andrew Maddock gave excellent advice and service throughout, and we very much appreciated his regular phone calls and updates. We strongly recommend him and the whole team at Carter Jonas.

Fiona · 19 September 2026

★★★★★ 5/5

Trustpilot

fantastic team

A great team, experienced, courteous, energetic, motivated, knowledgeable, reliable

DACRE · 5 July 2026

★★★★★ 5/5

Trustpilot

Highly reliable and commited team

For the third time within 5 years, we have been looking for a flat here in Fulham and we had this time a very positive experience thanks to Sam and his colleagues that from the very beginning have demonstrated competency, efficiency and reliability. So simple when you connect to the right people.

Emmanuel · 29 November 2022

★★★★★ 5/5

Trustpilot

Cater Jonas is excellent!

Cater Jonas is excellent!We are a family from Hong Kong.It is very stressful for the whole process of relocation, especially finding a new place to live.Monika Vickers is a wonderful girl.She gave me a lot of support and information on every single step.She is amazing and always show me the professionalism.Thank you Monika👍

Miss · 22 October 2022

★★★★★ 5/5

Google

Giving 5 star because of the lovely staffs i spoke to on the phone named Freya and the wonderful person at the house while viewing. Thanks.

Olaniyan · 4 October 2026

★★★★★ 5/5

Trustpilot

Great efficiency of the Wallbrook Gardens

Just moving in Wallbrook Gardens a couple months ago, I am glad that staff here works efficiently and professionally. Whatever issues my flatmates and I encountered would be replied immediately by them, making us concentrate on our work and enjoy our lives. No need to worry about for a day because the concern disappears after we get their support and assistance in a few hours. Many thanks for everything.

Jake · 23 October 2024

★★★★★ 4/5

Trustpilot

Helpful and efficient work from Kate and the CJ team

Kate and Carter Jonas made the whole process of renting very easy and stress-free. Kate was very quick to respond during the offer process and in facilitating our move. When issues have arisen the team have been quick and helpful in resolving them. I would recommend CJ and Kate Stevens to those looking to rent in the Fulham area.

Helen · 28 October 2021

★★★★★ 5/5

Google

Carter Jonas were great from start to finish, the process was smooth and things moved along quickly and efficiently. I was very impressed with the service and I would highly recommend them.

Ra · 16 December 2025

★★★★★ 5/5

Trustpilot

Absolutely brilliant service from start to finish.

Absolutely brilliant service from start to finish. Catherine Dewar and her team were in constant contact via all updates which were extremely useful and telephone calls.Would highly recommend them and will definitely be using them if ever I need to move in the future.Ivan Kutepov

Ivan · 12 May 2023

★★★★★ 5/5

Trustpilot

Impressed by Carter Jones Realty's superb service!

I am delighted to express my admiration for the exceptional services provided by Carter Jones Realty. Renting a home through this agency has been not only remarkably easy but also enjoyable, thanks to their prompt communication, attention to detail, transparency, and unparalleled customer care. The team, comprised of highly professional, responsible, kind, compassionate, and knowledgeable individuals, meticulously attended to every need of the tenant, continuously following up on all matters until their final resolution. Carter Jones Realty has made our renting experience truly memorable, and their genuine, personable, and authentic nature makes them highly recommended for anyone seeking a hassle-free experience. With confidence, I suggest working with this agency.

Sahar · 22 March 2024

★★★★★ 1/5

Trustpilot

Good luck getting anything back from deposit.

Agency staff themselves polite. Company policy to use unpleasant tactics to take money. Any unreasonable excuse to keep deposit. They demand a cleaning company be used at end of tenancy -tenant has to pay. My flat was well looked after and left in good condition. They took another £100 off deposit, claiming leaves needed sweeping out of the back garden. The trees had needed trimming in the garden, property inspector advised they do this, it was never done. When I moved in, the place was not clean. Living room blind filthy, covered in squashed insects, bathroom light-pull was black with dirt, landlords refused to replace/clean either. Never had this experience with any other agency, always had deposit repaid before.

Mat · 19 March 2024

★★★★★ 5/5

Trustpilot

Exemplary Estate Management: 14 Years of Personalized Care and Outstanding Service

My uncle has been entrusting Carter Jonas in Kensington and Chelsea with the management of his property, for over 14 years now, and I couldn't be more impressed with their exceptional service. My uncle lived abroad and have always felt he was in good hands, and that Carter Jonas have consistently exceeded his expectations year after year.Lara and Lajla have been instrumental in ensuring the smooth management of the property, providing unparalleled support and guidance throughout his journey with them. Their professionalism, attention to detail, and dedication have truly set them apart.In particular, I would like to commend Lajla for her outstanding support, especially during a challenging time following the passing of my uncle. She not only demonstrated a deep understanding of our situation but also showed genuine care and empathy towards our needs.Recently, we encountered an unexpected issue with the reimbursement of the rent deposit to the tenant, which was caused by the DPS. Lajla took it upon herself to personally handle the matter, going above and beyond to resolve it swiftly and effectively. Her proactive approach and commitment to resolving issues promptly are truly commendable.Carter Jonas in Kensington and Chelsea, through the exceptional efforts of Lara and Lajla, as well as their whole team, has consistently delivered outstanding service, making them an invaluable partner in managing my uncle’s property. I wholeheartedly recommend Carter Jonas to anyone seeking reliable and professional estate management services in Kensington and Chelsea. Thank you for 14 years of excellence, and here's to many more years of continued partnership!

Drailton · 19 March 2024

★★★★★ 5/5

Google

Loved the experience with Cater Jonas. Bought a property recently and first of all everything went smoothly and secondly the apparent after renters was restored to a pristine condition. So thanks

Елена · 16 December 2025

★★★★★ 5/5

Trustpilot

After taking advice from several…

After taking advice from several friends we selected Rupert Reeves to value and sell our house and were very pleased with the whole experience. The valuation and final sale price exceeded our expectation, the process was relatively smooth and largely stress free and Rupert was a pleasure to work with - would not hesitate to recommend Carter Jonas

Ken · 7 October 2021

★★★★★ 5/5

Trustpilot

Exceptional service and unwavering support from Carter Jonas!

Exceptional service and unwavering support from Carter Jonas!Recently, we encountered a significant floor issue in our rented apartment, but thanks to Carter Jonas, the entire process from identification to resolution was handled with utmost professionalism and efficiency. They went above and beyond in addressing the leakage problem, which necessitated a complete flooring replacement. Additionally, the outdated and damaged bathroom was completely renovated.Their work was truly outstanding, delivering not only a functional solution but also a stunning new design. Despite the scale of the project, they completed it within the promised timeframe.We wholeheartedly recommend Carter Jonas for their exemplary service and invaluable assistance. Thank you for your exceptional support throughout this endeavor.

Renuka · 18 February 2024

★★★★★ 5/5

Trustpilot

The team at Carter Jonas

The team at Carter Jonas - Andrew, David and Rupert were excellent all the way through.There were a number of hitches, not of our making, but their communication to resolve these was excellent. They were both calm and determined to get things sorted out and get our sale through

Mr · 14 October 2022