1/5
GoogleNot helpful 😒 😕 😑 …
Agent replied · 20 June 2024
We're sorry to see you did not have a positive experience with us, and would be happy to hear any further feedback on how we could improve our services on feedback@carterjonas.co.uk
Trusted Agent profile · York
Carter Jonas York reviews
★★★★★
688 reviews across 2 platforms
82 Micklegate, York, YO1 6LF
Carter Jonas's office in York, at 82 Micklegate, is rated 4.3 out of 5 across 688 reviews on two platforms, including 179 Google reviews rated 4.7.
Reviews
Every review we hold for the York office, from every platform, shown as written. First names only.
Google5/5
TrustpilotThanks Carter Jonas
Thanks Carter Jonas . A great team, great team leader :Igor , great team member : Sam, Ana. They given me lots of hleps .
Agent replied · 12 June 2024
Hi Cindy, thank you for your review. We are so pleased that you are happy with the service provided to you by our team in Fulham. Please do not hesitate to get in contact if there's anything else we can help you with in the future.
5/5
TrustpilotA great experience with the Mayfair office
I had such a great experience with Carter Jonas in Mayfair during my recent search. In particular with Kate who was so helpful through out the process!
Agent replied · 12 June 2024
Hi Daisy, thank you for your review for our Mayfair team. Please don't hesitate to contact us if there's anything else we can help you with in the future.
5/5
TrustpilotIt's always a pleasure dealing with…
It's always a pleasure dealing with Carter Jonas and in particular, Jessica - they're communication is excellent, they are polite and extremely professional. I would recommend them to anyone looking for the services Carter Jonas offer.
Agent replied · 12 June 2024
Hello Roland, thank you for taking the write such a positive review. We are happy to have helped. Please do not hesitate to contact us in the future.
5/5
TrustpilotVery impressed and will use again
I have just dealt with Carter Jones Lettings, Mayfair and what a pleasant experience from start to finish. I was given regular updates, polite mannerism and excellent customer service, very impressed overall and will use again.Jennifer
Agent replied · 12 June 2024
Hello Jennifer, thank you for taking the time to write us such positive feedback. Our team are always pleased to hear how we have supported our clients. Please do not hesitate to contact us in the future.
5/5
GoogleDavid was a great help, gave a lot of good advice and was always quick to reply to my questions. Very good service.
5/5
TrustpilotA professional operation.
I've been a client of Carter Jonas in Fulham before - this is a professional operation with excellent communication at all times. Highly recommended.
Agent replied · 12 June 2024
Hi Steven, thank you for the review for our Fulham team. Please don't hesitate to let us know if we can help you with anything in the future!
5/5
GoogleHighly recommend Carter Joanas. It's very smooth to get my first rent home here. Dane did a very good job and everyone of his team is very supportive.
Agent replied · 20 June 2024
Hi Giselle, we're very happy to have helped you rent your first home here. We're only a phone call away if you need us for anything else!
5/5
TrustpilotFantastic, reliable estate agents
We bought our house in Fulham and the agent and advice we received along the way was excellent. We would definitely use Carter Jonas again.
Agent replied · 12 June 2024
Hi Eon, we're so glad to hear you were happy with the service we provided you with. Please let us know if you need any help with anything in the future.
5/5
TrustpilotFantastic estate agents
The whole team at CJ gave us excellent advice and help throughout. Good communication during the whole process, and Mandy really pushed the sale through.
Agent replied · 12 June 2024
Hi Alexander, thank you for your positive review. Please don't hesitate to contact us in the future if you need help with anything else.
5/5
GoogleVery helpful and very efficient with everything concerning our lettings move. A special mention to Kate in the team who was very kind and helpful throughout. Many Thanks
5/5
GoogleExcellent service. The staff worked very hard to secure a successful sale. I would definitely recommend.
Agent replied · 20 June 2024
Hi Andy, thank you for your review. We are so pleased that you are so happy with the excellent service provided to you by our team in York. Please do not hesitate to get in touch if you need anything else at all.
5/5
TrustpilotCarter Jonas Barnes - superb service
Carter Jonas in Barnes (and their predecessor firm Sargent & Young) have managed my property for 18 years and have done a fantastic job; always professional and efficient, and they have a great team!
Agent replied · 12 June 2024
Hello Peter, thank you for taking the time to leave us some feedback. Our team are always happy to hear how we have supported our clients.
5/5
TrustpilotExcellent estate agency which I would…
Excellent estate agency which I would recommend to anyone. During my selling process I always felt that they had me central to their thoughts and advised me along the way. Very friendly and professional.
Agent replied · 12 June 2024
Hello Paul, thank you for taking the time to leave such wonderful feedback. we pride ourselves in providing helpful advice - we are very happy to have helped.
1/5
TrustpilotAbsolutely terrible
Absolutely terribleContacted them 4 times regarding a property for sale with no return contact4 phone calls and and online viewing with no responseI would never use this company for any of My business
Agent replied · 12 June 2024
Hello Martin,We're very sorry to hear about your experience.We would very much like to find out what happened here. Please could you send your details to marketing@carterjonas.co.uk so we can look into the matter for you?
5/5
TrustpilotGreat company to deal with
All the staff at Carter Jonas are very helpful and quick to respond to all enquiries and questions.
Agent replied · 12 June 2024
Hi Claire, thank you for your review. We are so pleased to hear that you are happy with your experience with Carter Jonas. Do not hesitate to get in contact if we can help you with anything else.
5/5
GoogleWe are new to the country and it is our first time to rent a property in York. Thanks to Carter Jonas and be more specific, to Kate, our letting agent, who is very professional and helpful. Whenever we have any queries, she responds promptly and always provides us with sensible and thoughtful advice and solutions. We are happy with our renting experience with Carter Jonas so far and would definitely recommend their service.
5/5
TrustpilotI have been working with Carter Jonas…
I have been working with Carter Jonas Mayfair for a number of years as one of their approved contractors. They are extremely professional and a pleasure to work with. I highly recommend them.
Agent replied · 12 June 2024
Hello Richard, thanks for the great star rating! We look forward to continue working with you in the future.
1/5
TrustpilotI rent out a really old house that…
I rent out a really old house that requires constant maintenance and the property manager is rude, shouting over the phone when simply asking to follow up on a request - no manners at all.
Agent replied · 12 June 2024
Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
5/5
TrustpilotThe York lettings department have…
The York lettings department have continued to offer a valuable service, they are effective and have a great handle on the market.
Agent replied · 12 June 2024
Hi Scott, thank you for your review for our York Lettings team. We're delighted to hear you were pleased with the service provided to you. Please don't hesitate to let us know if there's anything else you need help with.
5/5
TrustpilotThoughtful and personal service
Thoughtful and personal service. Good strategic and tactical thinking. Skilled in identifying opportunities and risks and then managing the sale process appropriately. Tenacious in ensuring that other parties performed.
Agent replied · 12 June 2024
Hello Mark, thank you for leaving us some feedback. Our team are always happy to hear how well we have supported our clients. Do not hesitate to contact us in the future.
5/5
TrustpilotGoing the extra mile
Carter Jonas went the extra mile to help me sell my property. I was particularly impressed with their marketing support, which pitched the property perfectly and attracted the right type of buyers
Agent replied · 12 June 2024
Thank you for taking the time to write us a review. We pride ourselves on making a complicated process simple. Please do not hesitate to contact us in the future.
5/5
GoogleWhen we decided to put our house in York on the market we had no hesitation in placing it with Carter Jonas. We have used them before and had nothing but exemplary service. All the staff are pleasant, helpful and know exactly what you want making this a comfortable hassle free experience. We dealt mainly with Louise and Jo who were always accessible and encouraging. Many thanks to a really professional team.
5/5
GoogleWe were looking to sign a rental agreement on short notice with many checks needed to be completed since my husband and I are international. The team at Carter Jonas were extremely helpful and so patient to get this through under pressure. Very much appreciated.
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