Every review we hold for the York office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotPoor
As a landlord I won't use them again - released the tenant's deposit without making proper checks.
John · 25 October 2016
Agent replied · 25 October 2024
Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
★★★★★ 1/5
TrustpilotThey are disgusting
They are disgusting, bad service with bad manners.
Natalie · 16 March 2021
Agent replied · 25 October 2024
Hi Natalie, we are sorry to see this review, if you have any specific feedback for teams to improve our service, please get in touch marketing@carterjonas.co.uk
★★★★★ 5/5
TrustpilotMaddy Peris
Excellent service from Maddy Peris
Tiffany · 7 October 2021
Agent replied · 25 October 2024
Hi Tiffany, thank you for the five star review!
★★★★★ 5/5
TrustpilotGreat Mayfair Team
Great Mayfair Team! Excellent service.
Hugh · 12 May 2021
Agent replied · 25 October 2024
Hello Hugh, thank you for the great star rating!
★★★★★ 5/5
GoogleFirst class service from the Bridgfords sales team. Prompt efficient service throughout.
Nigel · 13 November 2018
Agent replied · 11 November 2024
Thank you Nigel for your wonderful 5* review of our hardworking and dedicated team at Bridgfords in York. It is brilliant to read that your experience has been first class and efficient throughout.
Kind regards, Scott.
★★★★★ 5/5
GoogleThe service received from Bridgfords was outstanding. 2 previous sales fell through days before we had to exchange. Within days after the news, I had new offers on the table and completed last week. Well done Allie
Joseph · 13 November 2016
★★★★★ 5/5
Trustpilot⭐⭐⭐⭐⭐ Great service
Jetmir · 10 June 2026
Agent replied · 23 June 2026
Hi Jetmir, thank you for your review. It's great to hear that you are so happy with the service provided to you by Ed and Rupert. Please do let us know if there's anything else that we can do for you.
★★★★★ 1/5
TrustpilotUntrustworthy Newbury branch
Untrustworthy, underhand Newbury branch.I Would not recommend even contacting them.
Kurt · 27 July 2022
★★★★★ 5/5
Trustpilot⭐️⭐️⭐️⭐️⭐️
Laura · 24 February 2026
Agent replied · 20 March 2026
Hi Laura, thank you for your review. We are delighted to hear that you received such a supportive and professional service from Ed. Please do not hesitate to contact us if you need anything else in the future.
★★★★★ 4/5
TrustpilotGreat agents very supportive.
Great agents very supportive.Currently in the process of changing our solicitors on their advice. Really great guys.
Anna · 5 March 2020
★★★★★ 5/5
TrustpilotGreat firm.
Rating only, no written review.
Consumer · 3 December 2025
★★★★★ 1/5
TrustpilotShrewsbury
Sue · 21 September 2025
★★★★★ 5/5
TrustpilotGreat service
Great service!
Colette · 19 September 2025
★★★★★ 1/5
GoogleRating only, no written review.
Liam · 4 November 2024
Agent replied · 11 November 2024
Hello and thank you for taking the time to leave a rating. I’m sorry to see that your experience was less than satisfactory. Please be assured that all feedback is taken extremely seriously, and as a company, we are continuously looking at how we can improve our journey with you. In order to further look into this, we invite you to get in contact with our team at review@countrywide.co.uk.
Kind regards,
Lucy,
Customer Relations.
★★★★★ 1/5
GoogleRating only, no written review.
Matt · 14 June 2024
★★★★★ 1/5
GoogleRating only, no written review.
Ed · 12 November 2023
Agent replied · 11 November 2024
Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRating only, no written review.
C · 12 November 2022
Agent replied · 11 November 2024
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRating only, no written review.
Simon · 12 November 2022
Agent replied · 11 November 2024
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
Trustpilotvery unprofessional
Rating only, no written review.
Eugene · 29 April 2022
Agent replied · 25 October 2024
Hello Eugene, we are sorry to hear you did not have a positive experience with Carter Jonas. Please can you email the details of your issue to feedback@carterjonas.co.uk and we will look in to the matter as soon as possible.
★★★★★ 5/5
TrustpilotExcellent help from Kate in Fulham
Rating only, no written review.
T · 10 December 2021
Agent replied · 25 October 2024
Hello, thank you for the positive star rating!
★★★★★ 5/5
TrustpilotVery efficient and helpful
Rating only, no written review.
Mrs · 15 October 2021
Agent replied · 25 October 2024
Hello Mrs Anstey, thank you for five star review. We are happy to have helped!
★★★★★ 5/5
TrustpilotVery helpful and friendly team
Rating only, no written review.
Julie · 2 June 2021
Agent replied · 25 October 2024
Hello Julie, thank you for the great star rating - we are happy to have helped!
★★★★★ 1/5
GoogleRating only, no written review.
Nerfection · 12 November 2020
Agent replied · 11 November 2024
Good afternoon, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy.
★★★★★ 4/5
GoogleRating only, no written review.
Rachel · 13 November 2018
Agent replied · 11 November 2024
Thank you Rachel for your fantastic 4* rating. If you can think of how the team could have earned 5*, please do not hesitate to get in contact with us at review@countrywide.co.uk. Best wishes, Emma.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.