5/5
TrustpilotWonderful service
Joseph was great and had done a lot of research on the house and history. He has great enthusiasm. He was very helpful and informative.
Trusted Agent profile · Wroxham
Minors and Brady Wroxham reviews
★★★★★
2,288 reviews across 3 platforms
Church Road, Wroxham, NR12 8UG
Part of Minors and Brady, see every office.
Minors's office in Wroxham, at Church Road, is rated 4.9 out of 5 across 2,288 reviews on three platforms, including 547 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of three awards Minors won in 2026.
Reviews
Every review we hold for the Wroxham office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleClaire has been exceptionally helpful during the aftersales stage, calling me regularly with updates and proactivelly contacting both solicitors to help progress the sale. She has kept her promises and has demonstrated good organisational and customer service skills. Thank you Claire!
5/5
GoogleI’d like to thank Claire Wilson for her superb and very professional after-care service following the sale of my property. Always kept in the loop and very approachable. The sales team were excellent too and delighted with M&B overall. Thank you!
5/5
TrustpilotGood comms
Good comms, transition of sale was very smooth. Jessica Kemp was very helpful Highly recommend.
1/5
TrustpilotFrom the very start lies
From the very start, they failed. Lied about not being able to upload the measurements because of a failed app, when in fact the guy who came round to give his estimate, said he would send someone round to do the measurements. The sign never arrived as promised, 3 week later a dirty sign appeared on the ground in the front garden, because he could get the pole in the ground. I cleaned the sign, got my own post and secured it to the wall. They no sooner put the house on the market, then the staff from different offices were asking us to reduce the price! One of the male staff, from the Wroxham Branch, was arrogant, rude and condescending, overall we we're treated as though we no idea how to sell a house. This being our 15 house.Weeks later we had to ask for the Brochure which was promised just after the details and photographs were done, it arrived in a tatty envelope, but then had to pay Royal Mail the extra, as Minors and Brady failed to put the correct postage on the package. The excuses and lies continued, even suggesting that a drive by couple had made an offer without looking at the property. Minors and Brady couldn’t give names or an approximate place where they came from.It seemed they took turns from different offices, who would call with a weekly report, which in the end, we neither believed or had any trust in them to sell our property, we took it off the market as a result.
5/5
TrustpilotSmooth as silk
Dealt with Sales Progressor Jessica Kemp who handled everything beautifully. Would recommend Minors & Brady.
5/5
TrustpilotJess in the after sales team done a…
Jess in the after sales team done a great job following up with solicitors, buyer and all queries. Thanks Jess 👍🏻
5/5
TrustpilotHad a bit of a rough start with offer…
Had a bit of a rough start with offer not being submitted to the vendor by the agent - but once we got started with the purchase process Claire Wilson the after sales progressor made up for that in spades - she is a force of nature that gets things done - she knows her business really well and is so easy to deal with - she puts in 110%
5/5
TrustpilotSelling our property
Positive approach. Went with this EA as new and had read some reviews around performance. In the process of selling now. Sold within time frame, always wanting to refresh and get us to the top of listing which helped. Used AI to furnish our home as was empty this was positive as buyers came and looked as could imagine what it could be. Looking forward to another family enjoying our home.
4/5
TrustpilotThanks to Hannah
Thanks to Hannah for showing us around a property. She was very helpful and friendly and found out from the vendors all the questions we needed answered.
5/5
TrustpilotKirsten was fab and managed to get my…
Kirsten was fab and managed to get my property listed the day after photos were taken. She kept me informed and always lovely and pleasant. Top quality service.
5/5
TrustpilotExcellent house viewing
Ellie was very helpful and informative about the property we viewed. We would certainly be comfortable viewing another property with her.
1/5
TrustpilotAvoid this company like the plague
Avoid this company like the plague! I went for a viewing of a bungalow and when the young man turned up he could not answer a single question put to him.He then left with his notes on a promise I would get a phone call but guess what ? Nothing.I called the office the next week to be told my offer I put in was not good enough and promised I would get a return call to answer all my questions.Yet again I had no response at all.I feel sorry for anyone trying to sell there house through Minors and Brady as they don't do what's necessary to answer questions put to them or just can not be bothered.Avoid Avoid Avoid disgraceful company.
5/5
TrustpilotSonya is an absolute star!!!!!
Sonya is an absolute star!!!!!! Minors & Brady are very lucky to have her. She is always very efficient and always helps you with any problem you have.
5/5
TrustpilotWithout the hard work and patience of…
Without the hard work and patience of Caitlin, my purchase would not have been possible. My solicitor was very slow and unhelpful. Caitlin was the person who helped provide relevant information and key milestones to help my purchase move forward. I am truly grateful.
5/5
TrustpilotI had some post that came to my old…
I had some post that came to my old house, and Sonya sent it over to me. Great company, and Sonya is so professional. 100% recommend.
5/5
TrustpilotThey helped us all way through!
Ever since I found a property on their website, Connie was very attentious since the beginning! She always replied quickly and very professional. 100% recommend!
5/5
GoogleWe dealt with both Joe and Beth and they have been absolutely excellent. There was constant communication throughout the whole process and they were really friendly and really helpful. We are now renting our dream property and couldn’t be happier!
5/5
TrustpilotService - Above and beyond
Excellent service from all of the letting team with a special mention to Beth - all went above and beyond to help in what was a difficult and tricky situation - with service like this why would anyone use any one else !
5/5
TrustpilotSonya Balls
Sonya Balls has by far been the best agent I've dealt with in my history of renting. Never have I had so much help and support when I've needed it most as I have done with sonya and she's helped out with every request and problem I've had. Is always very friendly and happy to answer any questions we may have. Goes above and beyond to ensure our rental experience is a positive one.
5/5
TrustpilotClaire Wilson was very helpful and she…
Claire Wilson was very helpful and she updated me throughout and the service was great. Would highly recommend.
5/5
TrustpilotFirst Class From Minors & Brady
Claire Wilson at Minors & Brady has been fantastic throughout the whole buying process. Nothing was too much trouble and queries were picked up and answered without delay. She has set the standard by which other companies should be measured.
5/5
TrustpilotVery professional
Nicole was a great consultant, she showed us around a lovely property. She was friendly and professional.
5/5
TrustpilotSonya is a credit to the company always…
Sonya is a credit to the company always looking for the best for the clients and not just a 9 till 5 job .
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
The Trusted Agent 2026 results for Minors, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Minors Wroxham won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winner in one year: 2023.
British Property Awards by year, 2023
2023 1 Gold The British Property Awards 2023 winners
- Local Gold (1)The British Property Awards 2023
- Norwich (NR10-16) Lettings
Source: The British Property Awards winners lists, as published, linked by year.
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Tell us what you need and we'll put you in touch. Minors and Brady hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wroxham.
Questions about Minors and Brady Wroxham
Has Minors and Brady won any awards?
Yes. Minors and Brady won Trusted Agent in The Trusted Agent 2026 awards. It also won Gold for Letting Agent in Norwich (NR10-16) at The British Property Awards 2023.
