Every review we hold for the Wortley office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe have had an incredible experience with Habib Ali!! Towards the end of our sale process we faced some issues with our chain and Habib supported us through every step chasing daily in some parts to ensure we completed on time. He told us the truth about every issue we faced and made sure we got what we deserved in the end
Millie · 24 December 2025
Agent replied · 13 April 2026
Thank you for sharing your experience, Millie. We're happy that you feel Habib’s honesty, determination and hands-on support during a challenging stage clearly made a real difference, and we’re so pleased he helped achieve the right outcome for you. Our very best wishes to you as you move forward.
★★★★★ 5/5
GoogleEdd from mr and mrs clarke was the vendor agent for the house that we bought in rugby. In summary, Edd has been really outstanding. He was always very responsive, forthright and friendly to talk to. He kept us updated every step of the way, and we found him very trustworthy. We cannot recommend Edd highly enough.
Dilip · 16 July 2024
Agent replied · 16 July 2026
Thankyou Dilip for your review, Wishing you all the best in your new home
★★★★★ 5/5
GoogleI would like to thank lesley Alexander for all the help when selling my house always answered the phone calls to help me solve problems and also alex at the Wortley branch for her help
Stephen · 22 July 2026
Agent replied · 30 July 2026
Thank you Stephen for your lovely review. We're so pleased we could help make your sale a little easier, and we really appreciate your kind words.
★★★★★ 5/5
GoogleAmazing company, they work with you to see if you need their platform, they dont trap you with contracts, their training is incredible and their help and service fantastic - I would highly recommend LETTSPAY wonderful team
Samantha · 8 July 2026
Agent replied · 15 July 2026
Thank you for your kind words Samantha
★★★★★ 5/5
GoogleWe have had a fantastic experience recently with Katie at Neilsons undertaking our conveyancing/missives for a move from England to Scotland. From the very start with our initial enquiries she has always been incredibly helpful and we felt we were in good hands at all times. She remained on the ball throughout, particularly at the end stages where we benefitted from her proactive approach to seeing the process through to a conclusion. We are indebted and highly recommend the company, everyone from reception through to accounts were always very helpful..
Ewen · 13 June 2025
Agent replied · 13 June 2026
Thank you for your wonderful review Ewen! We’re delighted to hear that Katie and the team provided such a smooth and proactive service for your move. Your recommendation means so much to us, and we wish you all the best in your new home!
★★★★★ 5/5
GoogleFantastic company. Wouldn't hesitate to recommend. They delivered on what they said they would do. A few minor snags, as is common in any project, but Tim and Harry handled everything incredibly well and promptly. The design team, featuring a different Tim and Claire were excellent too. 10/10
Chris · 22 November 2025
★★★★★ 1/5
GooglePrepare to be scammed! Flatfair has built a reputation for themselves as being biased towards landlords. They are now trying to overcompensate for this by screwing over landlords. My tenant left having caused a leak and destroying the floor of my living room and kitchen at the end of a 2 year lease. Despite the evidence on through the end of tenancy inventory, flatfair completely sided with the tenant who refused to allow the entry of a plumber to assess the cause. I even had video footage by the tenant explaining how and when the leak happened.
Completely unprofessional, unfair system who are not aware of the current UK guidelines for TA.
Tania · 31 May 2025
Agent replied · 31 May 2026
Hi Tania,
Thank you for feedback.
Regarding flatfair's reputation, we have never been biased towards any party when it comes to resolving an end of tenancy case. We have clear, robust processes which direct all cases to a fair outcome and I'm happy to detail here how your case was resolved.
Our platform provides the opportunity for tenants and landlord to negotiate end of tenancy charges. If charges aren't agreed, both parties have the option to raise a dispute so that the case can be settled by an independent adjudicator. Note that with a traditional 5-weeks' rent deposit, the procedure for settling a disputed case is the same i.e. via independent adjudication.
For your case, charges weren't agreed between parties so the case was referred to an adjudicator and as part of this process, the final result is shared with all parties and this includes a detailed summary of the considerations made which led to the outcome for each charge.
Regarding the damages charges, the adjudicator noted that a video had been provided as evidence with audio commentary.
The video was undated and did not show the address of the rental property. Also there was no written evidence that may confirm that the video was from the rental property and was an accurate record accepted by the parties. There was no written report from a professional contractor / surveyor that may confirm how the damage occurred and whether this was an ongoing issue that may have been unseen and therefore unreported and also, no correspondence or mid tenancy inspection reports that may indicate that a leak was noticed and actioned by either the tenant or the landlord during the tenancy term.
You also referred to the ‘loosing the bath overflow valve’. The adjudicator was not provided with evidence that there was any damage carried out or provided with evidence to support the claim that this was due to the tenant’s actions or whether it could have been due to a poor connection or a defective installation.
Ultimately, any adjudicator (whether with flatfair's no deposit solution or with a traditional deposit scheme) can only consider the evidence presented to them and the law. The burden of proff lies with the claimant (in this case, you as the landlord) and I'm satisfied that your case was another example of a fair conclusion on this basis.
Best regards,
Damola
Customer Operations Manager
★★★★★ 1/5
GoogleAbsolutely day light robbery and profiteering company Flatfair. They come up with so called adjudicators who always claim lack of evidence to thousands of pounds of damages done by tenants. This maybe a good way for tenants to pay one week of deposit as upfront and non refundable fee but no way any useful for landlords who then face adjudicators who then ask both parties to pay for them to make a decision. If tenants are unresponsive as in my case, they just state lets wait for the tenants when they purposefully ignoring the case. In addition adjudicators claim lack of evidence (you should provide a video tenants causing damage whilst they are doing it and the front of the house as well to prove it is your house getting damaged live)
Sometimes I even think big network estate agents are receiving handsome commissions from Flatfair for setting up this useless deposit schemes.
Where are the regulators, Ofstead and Trading Standards Ombudsman when you need them!
Glenn · 31 May 2025
Agent replied · 31 May 2026
Dear Glenn,
Thank you for sharing your experience and I’m sorry that you aren't happy with the outcome of your case.
Though we've been unable to locate your particular case, I thought it would be of value to provide general guidance on the process involving disputed cases and how (as a landlord) you can strenghten your cases.
When a dispute is raised, both the landlord and the tenant are automatically given a five-day window to upload all the evidence they want the adjudicator to consider.
This is the only period in which new material can be added, so it is vital for landlords to submit a signed check-in inventory, matching check-out report, dated photographs or video, and any invoices or quotations that demonstrate both the existence of the damage and the cost of putting it right.
Once that deadline passes, the adjudicator reviews the case exclusively on the documentation that has been provided and applies the relevant tenancy legislation.
The adjudicator must be satisfied that the damage occurred during the tenancy, that it is beyond fair wear and tear, and that the amount claimed is reasonable after allowing for depreciation or betterment.
Where the evidence is thin, for example if there are no “before” photos or the invoices are unitemised, the decision is likely to fall back on the balance-of-probabilities test and may not go in the landlord’s favour.
At the end of the review the adjudicator issues a detailed written report, breaking down each individual charge, explaining what evidence was persuasive (or lacking) and giving a final decision on the amount owed.
I realise it can feel unfair when charges are reduced, but strong, timing appropritate evidence, remains the single most effective way to safeguard your position.
A professional inventory at the start and end of every tenancy, clear time-stamped photographs, and realistic, itemised quotes give the adjudicator the material needed to uphold legitimate deductions.
If you would like to go into detail about your specific case, please reach out to us via endoftenancy@flatfair.co.uk
Best wishes,
Damola
Head of Customer Operations
★★★★★ 1/5
GoogleI have been a landlord for 15 years, and this is without doubt the most unprofessional service provider to the industry I have ever come across. My recent tenants that used their scheme caused thousands of pounds of damage, all evidenced with photos and letting agent reports. The property is unmarketable and empty aa a result.
However Flatfair's 'experienced independent adjudicators' found that a few hundred pounds was fair and appropriate - but provided no legal, financial or moral basis for this decision.
I do not believe for one minute they have experienced adjudicators, and if they do then they are deluded as to the costs of repairs. They state their decisions are based on tenancy law, evidence and experience - none of which stacks up.
They are 100% motivated to reduce the payout to landlords as it increased their risk of non-collection from the tenants, and erodes their margins after paying referral fees to the agents. It's a circular scam, and the only people that win are Flatfiar and the agents.
This is an Ombudsman case in the making, they should be struck off for malpractice and profiteering - avoid this scam outfit at all costs.
Guy · 31 May 2025
Agent replied · 31 May 2026
Dear Guy,
Thank you for taking the time to share your feedback. We appreciate your concerns and have thoroughly reviewed the details of your case to provide a clear response.
The adjudicator’s decision was based on the evidence presented, including the inventory reports and photographic documentation. Unfortunately, a detailed breakdown of costs for each item that was damaged or missing was not provided. In such cases, it is appropriate for the adjudicator to rely on the inventory reports and assess reasonable costs, taking into account potential fair wear and tear.
Regarding the freezer door, the adjudicator made a reasonable award based on experience with similar cases. Since the images provided showed internal damage but did not indicate the make, brand, or age of the appliance, it was not possible to assess the full replacement value. Without this information, a reasonable estimate was applied in line with industry practice.
It is also important to clarify that it is not the adjudicator’s responsibility to construct a case on behalf of either party. No specific reference to damp or water damage was included in the check-out report and the adjudicator was not directed to any particular images. As a result, the adjudicator was unable to make an award for this aspect.
With respect to the cleaning charge, tenants are required to return the property to its original condition. Since the property was not professionally cleaned at the start of the tenancy, the adjudicator appropriately reduced the cleaning charge to reflect this.
We would also like to reassure you that our adjudicators are experienced professionals who apply their knowledge of tenancy law, industry standards, and the evidence provided to make fair and impartial decisions.
While we understand that the outcome may not have met your expectations, we are absolutely confident that the correct process was followed.
If you have any further questions or would like additional clarification, please do not hesitate to get in touch via endoftenancy@flatfair.co.uk
Best regards,
Damola
Head of Customer Operations
★★★★★ 5/5
GoogleAlex convoy who delta with us was very good and professional,she kept us updated on how our sale was progressing.
Thanks Alex.
Mick · 13 September 2025
Agent replied · 13 April 2026
Thanks Mick! All the best going forward.
★★★★★ 1/5
GoogleAVOID AT ALL COSTS - I really didn’t want to write this review but I’m fed of up being threatened by this company for something I didn’t do. People need to know how this company works, it is unethical.
Any sellers reading this, I’m an estate agent and if you use Get Agent, be aware that every agent adds 25% to their original fee as this is the cost passed to us from Get Agent as an introduction fee. It’s cheaper going directly to the agent, you don’t save money using them.
I run an estate agency and I’ve been hounded and harassed by this company claiming that they are owed a fee because a seller who signed up with them seeking valuations. You are given a particular number to reach said client on but after a few attempts we had no communication so we gave up. A few months later said client contacted us directly, not through Get Agent as he received recommendations from friends about us as he had sadly lost his brother and wanted an agent that would handle the sale with the utmost care. For the record we never attended any initial valuations through Get Agent yet somehow they feel they have some kind of hold over these poor people.
The client in question has provided myself with written and recorded verbal communication that he went directly to us due to our fantastic reputation and recommendations and not through Get Agent.
This isn’t enough evidence for this company and they’ve constantly emailed, called and threatened my company with legal action. Bully boy tactics and not one I’m going to allow. I tried to handle this situation honestly and fairly but when my integrity is called into question, that’s the end for me.
James · 25 March 2026
★★★★★ 1/5
GoogleThe review re dodgy landlords is entirely true ....
This is an insurance policy forced upon tenants by Landlord/Agents who receive commission but in breach with FCA regs are not licensed brokers to sell this iffy …
Philip · 9 June 2026
Agent replied · 30 June 2026
Hi Philip,
Thank you for taking the time to leave this review. … More
★★★★★ 5/5
GoogleGreat customer service. Lesley Alexander was amazing. Thank you
Amara · 30 December 2025
Agent replied · 13 April 2026
Your feedback is much appreciated, Amara. It’s good to hear that the level of customer service met your expectations and made a positive impact. Best wishes!
★★★★★ 5/5
GoogleJust like to say a big thank you to Nicola Dresser, Lesley Alexander, and all the staff for all there hard work, selling my late daughters property. They have been very efficient throughout the sale, and more important very kind and considerate to me and my family at a very difficult time, many thanks Janet.
Aubrey · 17 May 2024
Agent replied · 14 May 2024
Hi Aubrey, glad we could help, thanks for the review and more importantly, we're wishing you and your family the very best
★★★★★ 5/5
Google"Lettspay is incredibly quick and easy to use! Charlotte and Lucy are absolute stars, so helpful and efficient. Their support made the process seamless. Highly recommend!"
Catherine · 15 July 2025
Agent replied · 15 July 2026
We truly appreciate your review! We completely agree, they're stars, and we'll be sure to share your kind words.
★★★★★ 5/5
GoogleJust purchased a property through manning stanton and everyone we dealt with were so helpful. As first time buyers it was a new process for us but Lesley was fantastic, she was reassuring, kept us up to date with everything and chased the solicitors to get the sale pushed through. Cannot thank her enough!
Molly · 17 May 2024
Agent replied · 14 May 2024
Glad we could help Molly and thanks for the review!😎 …
★★★★★ 5/5
GoogleWe are very impressed with LettsPay and how effective the product is. The support is equal to it and Charlotte has been great throughout.
Michael · 15 July 2025
Agent replied · 15 July 2026
Thank you so much for your review. We will ensure that we pass this on to Charlotte 😊
…
★★★★★ 5/5
GoogleAlways helpful, Always willing to offer a solution (especially Joe) would highly recommend in your property journey, nothing was ever too much.
E · 3 August 2025
Agent replied · 3 August 2026
Hi,
Thank you for your glowing feedback following your recent experience with Joe and the team. We'll be sure to pass your feedback on to them. … More
★★★★★ 1/5
GoogleBeware! This company purports to offer information about estate agents and referrals for 'free' valuations. In reality they charge the agent they refer you to a commission of 0.25% of the sale value, which is passed on to you, the seller - adding £1,200 to the cost of selling a £400k property. This cost was not disclosed, even when I specifically asked whether they were funded by commission. In my experience, they will also pursue you with unwanted phone calls, and even make referrals to agents for valuations which you have not asked for.
Adam · 25 February 2026
★★★★★ 5/5
GoogleCaron is amazing! Cannot thank her enough, she is supportive and great at her job! Thank you for getting me my new role :)
Daniella · 10 July 2025
Agent replied · 10 June 2026
So happy to hear of your experience ! Good luck in your new job.
Best,
Barry and the team at Collins.
★★★★★ 5/5
GoogleZamir was communicative, supportive, and went above and beyond to match me with an exciting job opportunity! Thanks!
Jac · 10 September 2025
Agent replied · 10 June 2026
So happy to hear of your experience. Wishing you all the best!
★★★★★ 5/5
GoogleFirst all great staff , friendly and great at getting the paper and communication to get the sale through.
Helped the with sale and purchase of the property over the few years. Both times can recommend more
Josh · 18 May 2026
Agent replied · 15 June 2026
Thank you for the kind words and for choosing EweMove.
We’re really pleased the team could help keep everything moving with good communication and support throughout the process.
Your recommendation means a lot to us, thank you again.
★★★★★ 5/5
GoogleWe are happy with the whole experience of selling the house from the initial meeting, subsequent guidance and being kept up to date with progress. Thank you to all the team especially Lesley Alexander (in the Wortley office) Alex Conroy and the bubbly and cheerful Owen (apologies if I forgot to mention anyone).
Carole · 17 May 2024
Agent replied · 14 May 2024
Thanks Carole, feedback like yours is always great for the team to hear! Glad we could help and wishing you the best with everything🙌 …
★★★★★ 5/5
GoogleManning were very efficient during the purchase of our house , Lesley Alexandra was on the ball trying to to speed the process up
MGP · 4 July 2025
Agent replied · 2 September 2025
Thanks!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
