5/5
We can't thank Lesley enough for all her help with our sale. Going above and beyond, always on hand to deal with any queries and super efficient. Highly recommended - thanks again Lesley
Agent replied · 14 May 2024
Thanks!

Trusted Agent profile · Wortley · West Yorkshire
Verified
★★★★★
643 reviews across 1 platform
134-136 Lower Wortley Road, West Yorkshire, LS12 4PQ
Part of Manning Stainton, see every office.
Manning Stainton's office in Wortley, West Yorkshire, at 134-136 Lower Wortley Road, is rated 4.5 out of 5 across 643 reviews on 1 platform, including 643 Google reviews rated 4.5.
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Every review we hold for the Wortley office, from every platform, shown as written. First names only.
5/5
We can't thank Lesley enough for all her help with our sale. Going above and beyond, always on hand to deal with any queries and super efficient. Highly recommended - thanks again Lesley
Thanks!
5/5
Although I was the purchaser and not the vendor for this sale Owen kept me informed on a regular basis and I am sure helped considerably when the solicitors were dragging their feet.
Appreciate the feedback John, all the best👍 …
5/5
Chloe couldn’t have done more for us and we don’t plan on moving again but would only ever consider using her if we did. If anyone asked me about estate agents I would say they would be foolish not to use her. She goes above and beyond , …
Thanks so much Audra and Pete! You’ve been an absolute pleasure to look after. Really appreciate your kind words! Keep in touch, Chloe ❤️
5/5
MPL, particularly David and Harry, made our office refurb a lot more bearable. Communication was great all the way through the process, everything kept to time and small inevitable hiccups were dealt with without fuss. Would recommend.
1/5
If you read this and still consider using this company because their other ‘reviews’ are so good, check out the people leaving the 5 star reviews. They’re all written by people who indirectly work for FlatFair itself or by letting agents that use their services. It doesn’t matter how desperate you are, avoid this company at all costs. They will attempt to scam you out of as much money as they possibly can for charges that don’t even make any sense. They have ‘separate’ adjudicators that seem to be completely biased and won’t ever be on the side of the tenants even if there is literal legal evidence backing up the claims being made. We managed to reduce our charge by £200 and they ended up giving us a random amount to pay. Not entirely sure how a charge can go from £288 to £80 without any reasoning behind it - obviously not complaining about having to pay a smaller amount but it just shows how incompetent the company is. Their customer service is genuinely terrible, it’s like they’ll do everything in their power to just completely screw you over and will leave you for weeks on end without responding to your emails or calls. Cannot stress enough how terrible FlatFair and their services are, please avoid! If I get a response from FlatFair saying that what I’ve written is inaccurate (as they have done with previous negative reviews), I feel I have plenty of proof and have been through enough with this company to back up my claims.
Hi Jessica, I'm sorry to hear how you feel about your experience using flatfair. It's important to note that we act as an intermediary to help facilitate agreement between tenants and landlords when end of tenancy charges are raised. The final amount after charges are established is due to the landlord and not flatfair. In this case, negotiations between you and the landlord didn't lead to agreement so the case was sent to an independent adjudicator for a final decision. The law, as well as the evidence presented, was considered by the adjudicator and the final decision was made. This decision was that the charge was legitimate but the amount was reduced from the original charge. The result, as well as a detailed explanation for it, was shared with you and we received a challenge from your co-tenant. After reviewing the challenge, it was clear that it would not impact the original result. We however, as a gesture of goodwill, agreed to a further reduced amount with you to facilitate the closure of the case and I can see that payment has now been made in full so the matter is settled. I acknowledge that during these discussions, there was a delay in reaching out to you and we apologise for this. Given however, that we followed the process that you signed up for (i.e. and independent adjudicator settling the case under circumstances where agreement wasn't reached between parties) and also went above and beyond this by agreeing a further reduced amount with you (which you've somehow attempted to turn into a negative), we are disappointed to receive this review and it's clear that it represents an unfair characterisation of the service we have provided. If any further clarification is needed, please reach out to us via endoftenancy@flatfair.co.uk Best regards, Damola Customer Operations Manager
5/5
Everyone has been really lovely and professional, fast to respond to any queries. Alex C in particular was super helpful and patient. Thank you :)
Thanks for the positive review, Isabel. We are pleased you felt everything was responsive and helpful throughout. All our best!
5/5
Thank you to everyone at Manning Staintons (Wortley) very helpful and professional at all time's. I would especially like to thank Lesley who kept me informed all the way through the process.
Thanks for sharing your experience Jane, glad we could help😊 …
5/5
Lesley Alexander was absolutely fantastic from day one right up to completion day and I honestly cannot thank her enough for her support and guidance throughout the process of selling our home. Lesley for me is a true credit to Manning …
Hi Alex, thanks for a great review!
5/5
Lesley was amazing - efficient, dedicated and got the job done! She was always available and called me back quickly when I left a message. She was helpful and honest when I needed her to be! I can’t thank her enough! …
Hi Amy, thanks for a lovely review!
5/5
Charlotte and the team are extremely efficient and very very professional. The transaction was completed very smoothly without any issues and Charlotte always came back to me quickly with the correct answers. I would highly recommend you if your looking to buy or sell your property the team are well trained and dedicated. All round excellence!
Hi David. Thank you very much for the wonderful review. Charlotte and the Doncaster Team will be delighted to read you lovely comments. Kind regards, Team PB
4/5
Helpful in getting estate agents to contact me. Unfortunately they also use the old scam, 'We have people looking for property in your area. As soon as you sign with one of the companies we suggest we will send them round.' I don't expect that kind of scam from a company that's meant to be respectable and helpful..
5/5
Leeselle, Pam and Angela in our recent renting of one property and selling another have been excellent. Efficient, accommodating and professional in their approach. They have kept us informed at every stage. Thank you all.
Thanks Sandy, that means a lot 🎉 …
5/5
Great service from the team at Lettspay. Matt initially, subsequently Charlotte for training and most recently Lucy from support have been excellent and patient within the process setting up Lettspay for our new Lettings business. Really user friendly system for both the business and clients. A lot of USP’s for this platform over traditional singular client accounts that appealed to us and now it’s up and running we think it was absolutely the right choice. No hesitation recommending.
5/5
just a short message to say what a fantastic service we have received from Alex Conroy and the Manning Stainton team Wortley in what was a difficult sale due to power of attorney and probate issues. they went above and beyond to ensure sale was completed in a timely fashion. cant thank them enough
Thanks Nigel, glad we could get it sorted for you👍 …
5/5
Great experience with this agent. Ben is soo helpful and great to speak to. I Would recommend this agent anybody. Thanks Ben, Hope to speak again soon -Raj Singh
Thanks Raj, always a pleasure to help…keep me abreast of how you get on, exciting times!
5/5
Luke came on time and the experience was great.
Hi Daniel, Thank you for your kind feedback. We’re pleased to hear that Luke arrived on time and provided a great experience during your appointment. It’s always important to our estate agent team to deliver a professional and reliable service, and we’re glad this was reflected in your visit. We appreciate you taking the time to leave a review. Kind Regards, Balgores Gravesend
5/5
Alexandra helped us with selling our property and was very helpful in keeping us up to date with everything regarding viewings and offers. Overall helped to make it a very smooth experience and easier for us to navigate. Thanks!
5/5
Get Agent have been very helpful in steering us towards identifying the best agent for our needs. I hadn’t realised that there had been a negotiation on my behalf prior to meeting with them, resulting in being offered a better than published rate. Thanks very much Get Agent!
5/5
Team was super supportive with assisting my move, special shout out to Harj Sandhu guiding me through every step of the way and being as persistent as me aha, thanks guys !
1/5
It took Flatfair four whole months to issue us with the outcome of our tenancy. Ridiculously long given the place was spotless and the estate agent listed no flaws with state of it.
Hi Tom, I'm sorry to hear of this delay. When a tenancy appears to have ended according to our records, flatfair are proactive in reaching out to managing agents to confirm that the tenancy has indeed come to an end. If no confirmation is provided, we'll close the plan on our system based on the information we hold. If you could reach out to us via endoftenancy@flatfair.co.uk from your registered email address, we can locate your specific plan and advise exactly what could have created the delay. I look forward to hearing from you. Best regards, Damola Head of Customer Operations
5/5
We were helped by Vicky to sort our mortgage, as 2 first time buyers this could have been very stressful and confusing, but Vicky made it so easy for us. She was so helpful and easy to speak with, all our questions were answered.
Hi Megan, Thank you so much for a lovely review. So glad Vicky was helpful for you.
5/5
Just looked at an apartment with Ben. He was great and very knowledgeable. All of our questions were answered which was amazing. He is very prompt with responding to us. Would definitely recommend!
Thank you Sophie for those kind words…delighted to help 🤞 …
5/5
Lettspay has massively streamlined our financial processes, saving us significant amounts of time and therefore cost. It’s a comprehensive platform. The support team have been outstanding and questions are quickly answered, they’re very responsive (and the online tutorials are great too). Very glad we’ve introduced it.
Thanks Tom, we are here to save you time. I am glad you are seeing the benefits
5/5
We've worked with MPL Interiors on two projects now, first for the design and fit-out of our office, and more recently for our shopfront signage and on both occasions they've delivered exceptional results. The team really understood our vision and brought it to life with great attention to detail and a clear focus on both functionality and aesthetics. Their experience in commercial interiors is evident in how seamlessly they managed everything from design to execution. Communication was clear throughout, deadlines were met, and the final results have really elevated our workspace and client-facing presence. It's rare to find a company you can fully trust to get things right, but MPL Interiors have proven themselves to be exactly that. Highly recommended for any business looking to improve their environment with a team that truly knows what they’re doing.
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