Trusted Agent profile · Worthing
★★★★★
440 reviews across 1 platform
53 Chapel Road, Worthing, BN11 1EG
Leaders Lettings's office in Worthing, at 53 Chapel Road, is rated 4.7 out of 5 across 440 reviews on 1 platform, including 440 Google reviews rated 4.7.
Every review we hold for the Worthing office, from every platform, shown as written. First names only.
5/5
GoogleWe are very pleased with the service we received from jade,she was very helpful in every way, kept us up to speed on everything step by step. Thank you
Dear Wendie Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRating 5* on the basis of our property manager Adam Mcilwaine being excellent. Very much proactive more than reactive which is a very nice touch of service that's rare.
Dear Troy Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLeaders Worthing were very kind to us after our previous flat had a fire and made moving in to the new place as stress free as possible. They have since been attentive and respectful property managers.
5/5
GoogleI have been using Leaders for several years now and have found the team exceptionally helpful. I now opt to have all my properties fully managed by Liam who is very thorough which makes things a lot easier for me. Leaders have always been good at avoiding void periods for my properties.
Hi James, thank you for your rating.
5/5
GoogleFrom beginning to end, the process of letting my property was carried out in an efficient, professional and friendly way by the Leaders team. Highly recommended!
Dear Neil Turner Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWhat can we say about Leaders in general and our agent Chris Trott in particular? That we have never before experienced such professionalism, above-and-beyond assistance throughout? Such great communication, keeping us informed and updated? Reassuring us throughout? Being available to help us by organizing contractors on our behalf? Working (often on weekends and after hours) and always responding to questions ? Hmmm - what can we say about Chris Trott aka “what-would-we-do-without-Chris” and “thank-goodness-for-Chris”? Today our purchase was completed, We are based in South Africa, and all we can say is CHRIS TROTT, you made the dream of a safer future happen!!! We know that without you, your patience, help, video walkthrough, encouragement and hard work, this long-distance dream would never have been realised. YOU ROCK, Chris, and we couldn’t possibly be more grateful : D Thank you from the bottom of our hearts, Cinnamon Roll :))) Congratulations to the wonderful sellers too, and may they have many years of joy in their new home! - Annie and Katie Mac
5/5
GoogleJade at leaders made the hassle of having to move so much easier .she remained in contact with me throughout ,a real pleasure to have at leaders
Dear Shirley Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWould like to say a massive thank you to Chris and Jasmin at Leaders worthing for all their help in selling my flat. The service I received was great. Thank you all so much
5/5
GoogleRebecca deals with the maintenance of a flat that I rent out through Leaders, she has always given excellent service and is very helpful.
Dear John Cole Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleBrilliant. I deal with Karen from the Worthing branch. She's excellent - always very helpful and gets back to me quickly with queries and is super friendly too. Makes the whole process of renting and moving much less painful. Thanks KarenPositiveResponsiveness, Quality, Professionalism
Dear Darren Milton, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Worthing. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleI found Lucy to be very helpful & friendly & very professional when dealing with our paper work towards our move. I wouldn't hesitate to use their services again if needed. If asked by anyone, I would highly recommend Leaders Estate Agents.PositiveResponsiveness, Professionalism
Hi Colin Pearce, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Worthing branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleAbsolutely stella service from all the team. They helped and supported me through all stages of finding rented accommodation in Worthing. Special thanks to Ms. Sullivan.
Dear Simon, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleDo not let your property out with them. - My poor tenant was treated so badly by Leaders Worthing so I will not use them anymore - glad I realised in time, as I have just added another 6 properties to my portfolio but will be letting these elsewhere.
Hi Emma, we’re saddened to see that our team in Worthing have received a low star rating. From reviewing our systems we have been unable to locate any details for you as a Landlord with us, however we are eager to discuss your review with you to gain a better understanding of the issues you have faced to see if there is anything we can do to rectify this for you. When you have the opportunity to do so please reach out to Neil Simmons the Lettings Manager within the branch on 01903 210000 as I know he would welcome the opportunity to discuss this with you to see where things went wrong, and more importantly where possible try and turn your experience with us into a more positive one. Reply to update: Hi Emma, thanks for providing further information. I would like to reiterate that we have no record of you as a landlord on our system and we have still not had any contact from you directly to resolve the issues you suggest. I urge you again to contact the lettings manager Neil Simmons on 01903 210000 to discuss further Kind Regards, Leaders
5/5
GoogleRented through Leader for 3 years and was genuinely saddened to leave them. Amazing staff and customer service. In particular Hollie in property management, nothing is every too much trouble and excellent communication.
3/5
GoogleStaff really friendly and helpful. Staff turn up when they state. I have reported a broken heater that hasn't been fixed and tried to get my payment date moved and haven't had a call back about it. But I haven't chased these things up. I do think the fees which were £500 when I moved in a bit steep. £375 ie the highest I've ever paid before and have never paid a renewal fee after a year if living somewhere. Feels like I'm paying for nothing.
5/5
GoogleI bought my recent property through Leaders and i couldn't have wished for a better Estate Agent to go through. Jasmin helped us from the very start with initially finding the right property, through to completion and even following up how we were getting on after we had moved in. Leaders went above and beyond what we could have asked for. We were given advise on our surveys and helped massively with the communication between all parties involved to get the purchase completed with minimal problems. We will definitely go through Leaders for our next sale.
5/5
GoogleHelpful, honest and hardworking. Excellent service throughout the whole process. The best in the area by far.
5/5
GoogleHad a great experience with Lucy Sullivan at the worthing branch! She has been a great help with the entire process. Thanks so much!
Dear Molly Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJasmin and Chris was very professional, and helped us out throughout the sale. I recommend Leaders to anybody, because the staff are always willing to help. Many thanks Martin and Alisa
5/5
GoogleVery friendly and professional service by Rebeca Eager. Always with best of advice and lots of communications, highly valued. Many Thanks. Michael Minaie.
Dear Michael Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleExcellent service and communication with the agency throughout. I have been suggested some great companies through Leaders including a moving out company, wifi with a discount package etc. Kirsty and Neil have been very helpful and prompt in sorting out my new tenancy.PositiveProfessionalism
Hi Irena Papapetrou, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Worthing. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Leaders Estate Agents Worthing
5/5
GoogleThe best estate agents, period. Always polite, knowledgeable, quick to respond to queires and questions, swift in taking action. Thank you to all the staff for years of quality service!PositiveResponsiveness, Quality, Professionalism, Value
Hi Orlando Macari, we are very happy to have provided you with such a positive experience! Thank you again for the great review! Neil, Hollie and the Worthing team.
5/5
GoogleBest estate agents, period. Always knowledgeable friendly, quick to respond to queries and trustworthy. A nod of appreciation to Neil Simmons, Sue Sinnot and Karen Giver in particular and to all the squad
Ah thanks so much Clino, this is really appreciated. It's been a pleasure doing business with you and your family. I will pass on your thanks to Karen and Susie. Take care, Neil.
5/5
GoogleSusie and Jade in Lettings , along with their colleagues , were all first class . Highly recommended , without hesitation !!
Dear John Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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