Trusted Agent profile · Worthing
★★★★★
221 reviews across 2 platforms
15 Chapel Road, Worthing, BN11 1EG
King and Chasemore's office in Worthing, at 15 Chapel Road, is rated 4.4 out of 5 across 221 reviews on two platforms, including 203 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards, one of five awards King and Chasemore won in 2026.
The Trusted Agent 2026 results for King and Chasemore, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Worthing office, from every platform, shown as written. First names only.
5/5
GoogleExcellent service from the Lettings team. Clear and prompt communication by phone and email making the process clear. Thank you Amelia and Jess.
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
5/5
GoogleJessica Moynan and her team at the KCCW Worthing office have been very professional managing my property while I am living abroad. Five Stars all round for the Worthing office staff.
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
Googlea painless and seamless transition form one tenant to the next. top job, many thanks
Thank you for your kind words! We are thrilled to hear that your transition process was seamless. It's our priority to make things easy for our clients. We appreciate your support. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleJessica Moynan and her team at K& C Lettings, were excellent. They were helpful, professional and quick to communicate when handing over a tenancy. Thank youPositiveResponsiveness, Professionalism, Value
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
1/5
TrustpilotChichester branch
Chichester branch. Terrible customer service, clearly more about the money rather than advising as to what would actually result in a quick sale. Was told a potential viewer was "a bit bonkers" and was more or less forced out of our home 15 mins before another viewing as they had turned up early. Wasted 3 months. And now, despite REPEATED requests, they still can't pick their board up (even though we have sold via another agent). AVOID. AVOID. AVOID.
5/5
GoogleMy experience was perfect everything went great thanks to Amelia!
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRebecca and Aisling was very helpful and great to work with thank you for all your helpPositiveQuality, Professionalism
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe ladies at King and Chasemore Lettings have been absolutely magnificent! We were having a problem finding a home to suit our needs and the ladies were extremely helpful and went out of their way to provide a top notch service. Nothing has been too much trouble and they are polite and friendly. I have no hesitation in recommending King and Chasemore Worthing for all your home renting needs. Thank you ladies! Wendy!PositiveProfessionalism
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
GoogleKing and Chasemore Worthing Before signing the contracts the agents promised -The gas/electric metres would be changed from prepay to regular connection. -The back overgrown garden would be cleared and prepared -That blinds or curtains (none in the house at all) could be fitted if a quote was provided for the landlord. Despite numerous phone calls some 5 weeks after having moved in, the meters have not been changed, the garden remains a jungle (in which were two dead rats were found) and there are no window coverings despite providing quotes weeks ago. This is happening in a property where it is known there are young children. Numerous telephone calls have been made to the branch and a detailed e-mail outlining the above sent to Louise on 20/09/18 over a week later there has been no contact and not even an acknowledgement of the e-mail. Poor does not even come close to describing the way that this situation is being handled by King and Chasmemore in Worthing.
Thank you Jack for taking the time to leave us your comments. I am sorry that you are experiencing some concerns with the property you have rented. If you would like to raise your concerns with our Customer Care team, please e-mail review@countrywide with any matters you wish to raise along with full property details. Kind regards, Scott (Customer Relations Team)
5/5
GoogleSammy from King and Chasemore Worthing was very helpful when I was looking for a new home. All the staff were polite and efficient, and the whole process was smooth from start to finish.
Thank you for taking the time to provide us with such a wonderful review. It is great to hear the staff at King and Chasemore in Worthing were able to provide such effective service from start to finish. I will ensure your comments regarding Sammy are passed on to her and her Manager. Many Thanks
5/5
GoogleKeith and Tracy Jane were extremely professional, sold my house in 2 days, and during COVID, everything went well even with the pandemicPositiveProfessionalism
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe have used King and Chasemore, Worthing for the last three and a half years, all of the staff have been very helpful throughout that time, and a special mention for Rebecca who was particularly helpful over the last few months as the tenancy came to an end, and negotiating a positive outcome for us.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
1/5
GoogleBUNCH OF IDIOTS!!!! My son Rung up yesterday to book a time for 11:15 to view a house down cottenham road in worthing. Got a call at 10am today to say the agent showing us around MIGHT be 5 miniteslate as she has a viewing in LITTLEHAMPTON at 10:45?! He turned up with his partner and 7 yearold daughter at 11:20 11:35 rolls past still nothing, he rung up and had to keep trying for 10 minutes before they final answer to tell him they will find out where the agent is and phone him back which never happened. 10 minutes later the person that was due to view the house AFTER him turned up, with a young child. Another 10 minutes off trying to get hold of the office, he phoned me up to collect him which took me 20 minutes to get to him and STILL no sign of the agent?!?!?! Simply appauling!! I intend on putting a letter through the door later to explain everything to the home owner, seeing as I agreed to pay a years rent up front for my son when he found the house he wanted (which seemed to be this one!) I'm sure he'd love to hear how much money you've just lost him!!
Hi Luke, I am deeply sorry to read this. It is essential that all of our Customers receive the highest level of service at all times and I sincerely apologies that you feel that this has not been the case on this occasion. Please be assured that all feedback is taken extremely seriously and as a company we are continuously looking at how we can improve our customers journey by putting the customer at the heart of everything we do .We thank you for bringing these points to our attention and taking the time to leave this feedback. Kind regards. Regan.
5/5
GoogleThe service from King & Chasemore lettings is second to none. The team are very responsive and well informed about the current sales and lettings market. Lauren has helped me to secure an investment opportunity, Aisling, Rebecca and Jessica have all made the process a stress free experience. I would highly recommend using their services when looking to rent out a property.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleMy experience with them was really good, very professional and always very helpful especially Jessica who always got things done,PositiveResponsiveness, Professionalism
Thank you for taking the time to share your experience and for your wonderful 5*'s! Kind regards, Scott @ Customer Relations
5/5
GoogleFriendly, efficient service. Jess has been very helpful when things went a bit wobbly.
Thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI completed my rental of a property yesterday. The service I received from Rebecca Eaves at the Chapel Road branch was outstanding. From the initial viewing right through the referencing and finally to the completion she was always willing to check details, find out information and ensure that we were fully up to date at all times. Thank you Rebecca.
5/5
GoogleVery helpful with patience with a non tech type person. Felt reassured.
Thank you for your kind words! We are always happy to help and provide patient and reassuring service to all of our customers, no matter their tech experience. 😄 Kind regards, Lucy, Customer Relations. …
1/5
TrustpilotCowboy outfit
Cowboy outfit. Found a property we liked, and was bidding against another buyer. They asked for best and final offers, which was fine. We were told we won the bidding process, but because it was so close, they re-opened the bidding, we then increased our offer again and one the second round. All fine, but annoyed with the re-opening of the bidding, within a day we gave all the info/id for background checks, instructed a solicitor and surveyor and applied for a mortgage. Then a week later the called to say that they were now offering the house to the other party (They were agents acting for their corporate team, so effectively agents and vendor) Something very doggy went on in this process. They have zero integrity and simply cannot be trusted
5/5
GoogleVery professional and and helpful
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleKuddos to Neill of King and chasemore worthing! Fantastic agent, never failed me as he always finds a way to look for a tenant for me. You will never go wrong approaching him. He would always look after you very professional.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat rentals team! Very professional and understanding to my specific needs in the search for the perfect rental property . Was lucky to have the help of Rebecca and Emilia. 100% recomend them to anyone who needs help navigating throught the rental market. Thank you!! 🙂 …
Thank you for your excellent 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleRebecca was attentive, courteous and efficient in dealing with the appointment of a new tenant.PositiveProfessionalism
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
GoogleThey have cost me and my partner almost 3 thousand pounds, because they told us they had looked over our contract and saw we could move out early and now telling us we can't this building we live in me and my partner have been violently attacked by druggys and now they do this to us, we have to pay for their mistake I will never recommend king and chasemore ever
Thank you for the review. I am sorry to hear about the issues you have had. If you would like to discuss this further please do not hesitate to be in touch. Kind regards, Chris
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: King and Chasemore, Worthing won Trusted Agent; King and Chasemore, Brighton won Trusted Agent; King and Chasemore, Church Road won Trusted Agent; King and Chasemore, Berwick-Upon-Tweed won Trusted Agent; King and Chasemore, Saltdean won Trusted Agent.
