Every review we hold for the Worthing office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI contacted a few letting agencies and after speaking to some of them I felt very disheartened as they didn't really seem that bothered about getting back to me with any queries, questions or even just to organise viewings. When I spoke to Aisling and Rebecca it really showed that they care about the properties they have have to offer, and the customer service was impeccable. They've given me lots of advice.
The manager Jessica was also really lovely to and I would highly recommend speaking to this team.
I really hope I end up finding a new home via them.PositiveResponsiveness, Professionalism
Julia · 22 June 2021
Agent replied · 21 June 2024
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleE Denley
I have just moved into a rented property that I absolutely Love and already feels like home! It has been a particularly stressful time for me and Rebecca and her team were patient,considerate and professional. There was a maintenance issue that needed to be resolved and they went out of their way to get this completed before I moved in and was impressed that the flat refurbished before I moved in and gave me confidence that this agent cares for their tenants.Would recommend.PositiveResponsiveness, Quality, Professionalism
Jim · 22 June 2021
Agent replied · 21 June 2024
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleWe meet Angel at our viewing property, she proved to be knowledgeable, informed and very enthusiastic. Angel had clearly done her homework and was able to answer our questions and offer advice. The viewing could not have gone better.
Happily we had an offer accepted on the property this morning.
All in all Angel was very professional.
William · 24 November 2023
Agent replied · 21 June 2024
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHad Rebecca come to my property to carry out a valuation. After having multiple agents offer many different services at different costs, i found Rebecca very informative and helped me understand the process better than any other agent. Very efficient and answered all of my questions! I will be taking on Rebecca and her team when i'm ready to let!
Horsham · 22 June 2023
Agent replied · 21 June 2024
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 2/5
GoogleI wouldn't recommend as hardly saw the senior sales agent after she had signed us up. Communication went through very junior staff and generally calls were ignored. The buyers estate agent got really frustrated too by the lack of response and poor communication
Dale · 16 January 2026
Agent replied · 16 April 2026
Hello, please contact us via EAComplaints@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI walked into King and Chasemore for advise on my tenant who was not paying their rent. The amount of legal advise I got from them was so helpful they really know their stuff! I will definately be renting my properties out through these lovely ladies from now on. Be careful of small companies they are clearly eager for your money but don't know the latest legislation. This advise was free too!! Thanks to Melanie and JessicaPositiveResponsiveness, Professionalism
M · 27 August 2020
Agent replied · 21 June 2024
Thank you for your 5* review and kind comments. Your review will be made know to our local team and their Regional Director. Best wishes, Scott @ Customer Relations.
★★★★★ 5/5
GoogleAmelia helped and showed my 88 year old Mother around a property and the whole team realised my mother is not of the era of email and technology . But made it easy for me to help and assist her and kept us updated in a timely manner . Nice to see good customer service .
Simon · 22 June 2023
Agent replied · 21 June 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI rented through king & chasmore and found them excellent.
Had to leave due to a relationship breakdown, they supported me with compassion and professionalism.
I would like to personally thank Neill and Jack ,from the Worthing office , you were both amazing !
Jo · 22 February 2024
Agent replied · 21 June 2024
Jo, many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleNOBODY DOES IT BETTER
I am 76 years old and after 10 years of renting, effectively paying for the purchase of the property I rented - and never once missing a payment, and keeping the flat in a good clean condition, my landlady served me with a Section 21 ‘no fault eviction’ notice and gave me a month to find alternative accommodation. To add insult to injury, during my ten-year tenure my state pension increased by 17.5% but my rent increased by almost 40% over the same period.
To solve my dilemma of imminent eviction, having approached several estate agents and letting agencies without any joy, I approached King and Chasemore and explained my dilemma.
What a sea-change. Not only did Jack the viewing agent pull out all of the stops to find me a comfortable dwelling that fit within my budget, he went the extra mile to locate a beautifully decorated property with deep-pile fully fitted carpets throughout that also benefits from central heating and a modern fully-fitted kitchen and bathroom.
It didn’t stop there! King and Chasemore offer an insurance arrangement that is unique to them, that does away with having to provide a large sum of ‘dead’ money as a ‘security deposit’, which depreciates in net worth over time as the cost of living rises.
As you can imagine, being on pension, only having to pay a small yearly insurance premium has made a HUGE positive difference to my finances.
King and Chasemore’s commitment to exceptional customer care again shone through when I moved in. I sought permission to hang several framed art prints and hang my flat-screen TV on the wall above the fireplace to make my flat homely. The receptionist contacted the landlady there and then, and less than 24 hours later I was given the go ahead to hang my pictures and mount my TV using the correct manufacturers wall mounting bracket.
It does not get better than that. All the way through my perilous journey the management and staff of King and Chasemore not only act in a highly professional manner, they have been the essence of kindness to me in my hour of need.
If you have need to move into rented accommodation, you will NOT find a better company to take care of you and help you to locate a property that suits your needs and budget. FIVE STARS
William · 23 September 2024
Agent replied · 23 October 2024
Thank you so much for your heartfelt review William. We're delighted to hear that Jack and the team were able to assist you in finding a comfortable new home and that our services have made a positive impact on your situation. Your kind words mean a lot to us, and we're here to help whenever you need. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleKing and chase more is a great company and have very experienced team which dealt with all my concerns and queries, especially Erin.
Highly Recommend.
Jenny · 6 December 2024
Agent replied · 9 December 2024
Hi Jenny,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Erin and the team were able to address all your concerns and queries effectively.
Best regards, Lucy, Customer Relations Team
★★★★★ 4/5
GoogleAlthough not complete yet, Rebecca Bradley has been brilliant so far. She is friendly, polite and extremely helpful. She is prompt in responding to emails and enquiries and a pleasure to do business with.
My partner and I are very much looking forward to moving into our new home! 🙂
Lucy · 22 June 2023
Agent replied · 21 June 2024
Thank you for your amazing review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI’ve been renting with this letting agency for about a month now, and I couldn’t be happier with the service. From the very beginning, everything was handled professionally and smoothly. Before moving in, they made sure all the details were …
Melvin · 16 November 2025
Agent replied · 12 December 2025
We are thrilled to hear about your positive experience with us! Providing excellent service and a smooth process for our clients is our top priority. Our team, especially Daniel, is dedicated to ensuring your satisfaction. Thank you for the kind words and for recommending us. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI've been working Melanie Cook to arrange and move into my new flat. There is good service, and then there is the help Mel has provided; it's next level. Incredibly quick responses, extremely helpful, highly professional and patient.
This has all gone on during Covid, so being this much help speaks volumes about the level of service and care put forth by Mel and the wider K&C team.PositiveResponsiveness, Quality, Professionalism
James · 27 August 2020
Agent replied · 21 June 2024
Thank you for your 5* review! Your brilliant comments will be passed on to our local team. Stay safe and kind regards, Scott @ Customer Relations
★★★★★ 5/5
GoogleWe are new tenants with these agents and our experience thus far has been excellent. Jack and his team are friendly, sensitive and reassuringly informative. I would highly recommend to prospective tenants and landlords alike.
Peter · 22 May 2024
Agent replied · 21 June 2024
Many thanks Peter Field for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLauren W. in the lettings team is the reason we came to King & Chasemore with our properties. Lauren is an absolute professional, kind, courteous and brilliant with people. She has an excellent knowledge of the local market and helped us navigate the lettings process at all stages. I would highly recommend King & Chasemore with employees like Lauren looking after you!PositiveResponsiveness, Quality, Professionalism, Value
Luke · 27 August 2021
Agent replied · 21 June 2024
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMet with Emily yesterday and she showed us round 3 properties. She rearranged her schedule as we only had 1 day for visits
Lovely, personable, professional and not pushy. Answered questions with knowledge.
Matthew · 16 January 2026
Agent replied · 16 April 2026
Thank you for your kind words, we're so glad Emily was able to provide you with a great experience! Our team strives to be personable and professional while helping you find the perfect property. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleFlo at King & Chasemore has gone above and beyond our expectations. We had a really great experience and felt fully supported and like a VIP throughout the renting process. Helped to speed through the process reassuring us throughout. Overall an amazing experience thank you Flo ❤️
Tracey · 22 June 2023
Agent replied · 21 June 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI honestly couldn’t recommend King & Chasemore enough. From start to finish, their service has been amazing ...so friendly, helpful, and efficient. I always felt completely comfortable picking up the phone with any questions, and they were …
Briony · 16 November 2025
Agent replied · 12 December 2025
Thank you so much for your glowing review! We are thrilled to hear that our team, especially Dan and Flo, were able to make your relocation process smooth and stress-free. This is exactly the kind of service we strive to provide to all our customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleKing and Chasemore have been exceptional through my journey of finding somewhere to rent in Worthing. Jack showed me around the property and was very knowledgeable about the flat itself and the area. The whole team are friendly and …
Hazel · 16 October 2025
Agent replied · 9 October 2025
Thank you for your kind words! We strive to provide exceptional service and make the moving process as smooth as possible. Our team is dedicated to helping you find your perfect rental in Worthing. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleHad an amazing experience with the company , especially jack in particular really helped us with out applications and made the whole thing stress free , also Dan and Neil were extremely helpful. Big thank you .
Khalil · 24 December 2023
Agent replied · 21 June 2024
Thank you for your excellent 5* review and your kind words. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had such a great experience in finding house . Jack's customer support is outstanding. He was very professional, friendly and supportive in the whole process .communication was clear and prompt which made everything stress free. And …
May · 16 October 2025
Agent replied · 9 October 2025
Thank you so much for your kind words! We are thrilled to hear that you had a great experience finding a house with the help of Jack and our team. Providing outstanding customer support is our top priority and we are glad that we were able … More
★★★★★ 5/5
GoogleBrilliant lettings team, found us a property within days and the whole procedure was quick and efficient.
Jess and Rebecca were so professional and also offered a really personal experience making you as the customer feel individual and important.
Top job guys 👍
Darren · 22 June 2023
Agent replied · 21 June 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotNot honest
This agency happily rents furnished student accommodation and misrepresents properties on it's website. Specifically, advertising a property with a furnished double room to my son and charging accordingly. On discovering the room in fact had a single bed their response to him was it could in theory fit a double bed if he wanted to buy one. Perhaps he could put it in, somehow store the landlord's bed for the duration of the tenancy, take the double bed with him when he left etc. This is both deliberate misrepresentation and exploitation of students. Steer clear and don't trust anything they say.
John · 29 June 2025
★★★★★ 5/5
GoogleAisling and Rebecca were absolutely brilliant from start to finish. The service, professionalism and friendliness of the staff all round has been, and continues to be, fab. Very happy to be renting through King & Chasemore and will use them again should we need to move in the future!PositiveQuality, Professionalism, Value
Becky · 27 August 2022
Agent replied · 21 June 2024
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
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