Trusted Agent profile · Worthing
★★★★★
342 reviews across 2 platforms
1 Liverpool Gardens Worthing, BN11 1TF
Homewise's office in Worthing, at 1 Liverpool Gardens Worthing, is rated 4.3 out of 5 across 342 reviews on two platforms, including 157 Google reviews rated 4.2.
Tell us what you need and we'll put you in touch. Homewise hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Worthing.
Every review we hold for the Worthing office, from every platform, shown as written. First names only.
5/5
GoogleThe staff from Homewise were very helpful and professional throughout, which gave me confidence in the process. Any problems were resolved as quickly as possible, removing much stress from the house buying and selling process. Particularly reassuring was that the same staff dealt with the process throughout. Communication was swift and transparent. A superb company to deal with.
5/5
GoogleIt was such a great pleasure dealing with tommy. he is such a pleasant person. Very helpful and very clear. He explained everything so wonderfully to me. Was a joy talking to him. Certainly knows his stuff. Will happily deal with him in the future. Chris Luck.
5/5
TrustpilotIt was a pleasure to have had such an understanding and knowledgeable young man
The operator was understanding of our needs and explanations were easy to follow. Any queries were dealt with honesty and any follow ups - if they were necessary - were done when we were told they would be done. Very professsional, polite and very knowledgeable.
5/5
GoogleBecci is very helpfull early days yet
5/5
GoogleVery helpful to me from start to finish. Looking forward to this next chapter in my life very happy thank you homewise
Thank you for your review of your experience with Homewise. We hope that your new home makes the next chapter of your life a smooth and easy one.
5/5
TrustpilotHelpful
Helpful. Patient (with an old git and his printer!). Generous, leading to a successful conclusion in obtaining a suitable property. Cooperated with my family. Just all round "Pretty Good" actually.
5/5
TrustpilotProfessional staff, good company to do business with
The staff from Homewise were very helpful and professional throughout, which gave me confidence in the process. Any problems were resolved as quickly as possible, removing much stress from the house buying and selling process. Particularly reassuring was that the same staff dealt with the process throughout. Communication was swift and transparent. A superb company to deal with.
5/5
GoogleNo Problems. Homewise team very helpful. Continuing communications re progress of application.
1/5
GoogleCalled to check details, friendly enough, but anyone living with the over 60 will have 28 days to vacate the property when they die. Not a great thing while grieving. Considering how many bedrooms most of these property's have it would seem likely the over 60 person will not be alone to desire such a size of house. And if the over 60 did not pay extra to protect 50% of the value paid then it would be eviction without inheritance!
1/5
TrustpilotReal star rating should be zero
Real star rating should be zero, warning look into it thoroughly, you have to maintain and improve property but you don't own any of it.... warning
We have requested a little more information via Trustpilot from you Mr Wood, to further understand the conversation you had with our team that has led to your rating of our service. Your feedback is very important to us and we’d like to help in any way we can. There may be some confusion that we are able to clarify, which may prove useful in your assessment of our product and service.It is correct that you would not own the property itself with our Home for Life Plan, however, there are many benefits to this option that many find to be the right solution in their circumstances. With a one-off payment, that is significantly less than the market value, you would purchase a Home for Life Plan to live in your chosen home, anywhere in England or Wales, rent-free and mortgage-free for your lifetime. It would be your home to enjoy and maintain, as with any property you may live in. You would also be able to safeguard up to 50% of the property’s future value to leave to your estate, as a guaranteed future inheritance, if you wish.Every Home for Life Plan is unique and tailored to your circumstances, but in many cases this saving may be more than £100,000, savings range from 8.5% - 59% for freehold properties and depend on personal circumstances and property criteria. Thanks to this saving, many of our customers will choose to clear previous debts, creates funds to enjoy in retirement, or gift any early inheritance. Or this can be seen as a ‘boost’, whereby you can secure a more expensive property than you could afford to buy yourself, not having to compromise and finding the ideal home for your retirement.Essentially, we provide choice and an alternative option that helps many people. We’re really proud of the service we offer and would welcome the opportunity to discuss how Homewise may be able to help you in the future. If you’d like to know more about our bespoke Home for Life Plan, please do get in touch directly at any time.Kind regards,DanielleOn behalf of Homewise
5/5
TrustpilotOur Homewise experience
Very happy with all the help and advice I’ve recieved from Home Wise,Especially from Rhonda Wilkins who is our Account Manager,getting the occasional message / email checking everything is ok which is nice,service provided was excellent from Rhonda,which made the whole bungalow purchase and legalities seamless,keep up the good work !!👍😊
5/5
TrustpilotThomas could not have been more helpful…
Thomas could not have been more helpful and patient with all my questions. His attitude and professionalism gave me a very good first impression of Homewise 60+. I hope to be able to use their services in the not too distant future. Thank you.
5/5
GoogleI found the callback from Becci very helpful indeed. She was friendly and professional at the same time...explaining everything we needed to know with kindness and patience. Becci has also made herself easily available for any further info so very grateful.
5/5
TrustpilotKayleigh has made our experience so far…
Kayleigh has made our experience so far very easy. She is helpful, friendly but respectful and knows her job.Total professional, she has a wide knowledge of buying and selling having been in the industry for a long time, both sales and lettings.
5/5
TrustpilotI have known Homewise for over 20 years…
I have known Homewise for over 20 years and could not recommend the company more highly. They have enhanced the lives of thousands of people by helping them stretch their budgets and secure a dream home for their retirement years. This is a second generation family business and they care about their staff and customers.
1/5
GoogleThey take properties advertised by other agents, reduce the price of over 60's without consent. If i could give a 0 I would. Who are these con artists? As you can see on the picture, their advert with another agents pictures and floorplans....
Hi Rob, that's absolutely not the case - we're an estate agent so we have to have (and do have!) permission from the vendor to advertise their property. The way it works is that we partner with numerous estate agents across the country, and as part of their service they are able to offer something called Market Plus, this basically allows their vendors to reach an increased audience for their property by marketing it both at the full asking price and at a reduced price for the over sixties. Every vendor has to give specific consent for this advertising and we do not advertise without it. I hope this makes sense. By the way, if our ads aren't relevant to you, you can stop seeing them easily by filtering out retirement homes in your search. Jenny
5/5
TrustpilotExcellent information and communication…
Excellent information and communication so far very happy to continue with looking into this option to move forward with a purchase plan
5/5
GoogleI found very helpful while my partner and I are looking for a property to buy his knowledge and experience very helpful and hope Gary will play a part in finding us a property
5/5
TrustpilotKiera
Kiera, who met us at the offices, was very welcoming and accommodating to our needs. the company was not pushy at all on getting what it wanted so felt at ease
5/5
GoogleRecently spoke to a lady called Jasmine about the home for life plan. She was very informative and answered all my questions. We were even offered a valuation to help get the ball rolling. This gives mum another option for her retirement! Well worth the call!
5/5
TrustpilotKayleigh
Kayleigh explained everything in detail she was friendly and very knowledgeable about the product. She took her time explaining the process and at no time was she pressurising us to go ahead. A wonderful asset to the company.
1/5
TrustpilotVery unprofessional lack of…
Very unprofessional lack of communication and they don’t explain how things work properly you could save people a lot time
Thank you for your feedback, in order for us to address your 1-star experience accurately it would be useful to know more about your experience, and would welcome the opportunity to provide any information you felt was unclear. If you could email marketing@homewise.co.uk with details that would be the best way for us to send you any further information and useful links. For instance, if you can provide details of the conversation you had with our team we can understand where any areas of confusion may be in the quickest way to save you more time.Were you offered a free brochure or directed to our website? These both have a high level of detail about our service, including specifically ‘how it works’ (the Home for Life Plan, inheritance, the property search process, when the plan ends, etc), and there are videos about the company, the product, and past customers sharing insight too.We have a robust sales process that ensures all information provided is clear and concise, but we know it can be difficult to understand the detail at times. Please be assured that your feedback is important to us, and we continuously review our materials and processes to ensure we provide the best service to our customers as possible.Please do contact us directly should you have further questions at any time.Kind regards,DanielleOn behalf of Homewise
5/5
GoogleVery transparent and patient
5/5
TrustpilotVery pleased
It was great to talk with Gary yesterday. due to the background noise of other people talking, it was difficult to hear him. Otherwise, brilliant.
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Tell us what you need and we'll put you in touch. Homewise hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Worthing.
