Homewise Worthing reviews

Hi Jarod, I'm really happy that we were able to help you to find your dream home and thank you for sharing your Homewise experience, helping to make others aware of the ways that we can help them.

Hi Dave, Thank you for your feedback. We're happy that we were able to help your parents clear their outstanding mortgage and find a home nearer to you that's more manageable and that they are safe and happy in their new home.

Hello Simon, Thank you for your kind words. I am happy that we were able to help your mum to find her dream retirement property with the Home for Life plan.

Thank you for sharing your feedback. Moving home is a major life event and we know how stressful it can feel when delays happen in the chain. Every transaction has its own complexities and, while some timings are outside of our control, our in-house Sales Progression team works tirelessly behind the scenes to keep things moving, keep everyone informed, and achieve as quick a sale as possible for all parties. We will always do our best to make the journey as smooth and timely as we can, and your feedback helps us continue to improve our processes and ensure we deliver the best service. At Homewise, our promise is to help people aged 60+ find security for the future in a home they love. We hope you are now feeling settled and able to enjoy your new home, and we’ll continue working hard to make the moving experience as calm and reassuring as it can be for all parties. Best regards, Danielle On behalf of Homewise

Thank you for your feedback although I am sorry to see you’ve not been pleased with our service. Due to our Data Protection policies, I cannot discuss any specific personal information relating to your individual case; however, I do note there are inaccuracies (or perhaps misunderstandings) in your feedback that I may be able to clear up.As a family-run business operating for over 50 years, our values, ethos, and Code of Practice are established with the customer at the very core of everything we do at Homewise. As such, we go to great lengths to ensure that our customers’ interests are protected at every stage of their moving journey. We provide clear and transparent literature from the start and have a very robust sales process that ensures every customer is advised of their rights and obligations. It is also insisted that every customer, without exception, seeks independent legal advice prior to the purchase of any Home for Life Plan. No Home for Life Plan can proceed without a solicitor having confirmed their client’s understanding and acceptance of the contract.I also wanted to reassure you that we do not undertake any cold-calling practices. Anyone we contact has freely requested a call and is therefore fully expecting to hear from us. We have honest conversations and endeavour to find solutions for the needs of our customers, and pride ourselves on the quality of the service and assistance we offer.I understand that you have been in contact with our Customer Care team and that they are working with you regarding your circumstances, so I will leave it with them to continue to help you offline. As always, we value feedback to help us improve our service, and if you have any further questions or concerns, please do contact us at any time.Kind regards,RachelOn behalf of Homewise

Thank you. We look forward to speaking with your Nanna and always encourage the family to get involved with the Home for Life Plan planning, so if you have any questions, please reach out.

Feedback on our service is very important to us and we thank you for your review, however, there may be some confusion that we can hopefully clear up for you. Please be assured Homewise provides a service that helps people aged 60+ find security for their future in a home they love. We uphold the highest standards and take our duty of care very seriously; we’re a family-run business and have been helping people find their ideal homes for over 50 years. Our values, ethos, and Code of Practice have been established to protect customers, and ensure their best interests are at the very centre of everything we do. Providing a first-class service is important to us. As such, we work closely with trusted partner estate agents across England and Wales to help their ‘over 60s’ customers secure their chosen homes for much less than the market value. In turn, the agents are also able to offer all of their vendors an extra service (free of charge and completely optional), which means their property is listed twice online. The second listing simply helps your property to appear in more searches and can increase interest and demand for viewings. But it is optional and can be removed at any time. You have not shared which estate agent you are referring to and we cannot comment on your experience with your agent, but please do reach out to them and they can remove the free second listing if you do not want the extra coverage. We appreciate it can be confusing to see the two listings if you were unaware of your marketing arrangement with your agent and apologise for any concern this may have caused. Rest assured that, whilst the second listing shows a guide price for over 60s (if they want to purchase a Home for Life Plan from Homewise), you would not receive the guide price amount advertised. If a Homewise customer chooses your property, Homewise would purchase the property from you at the full agreed selling price, just like any other buyer. Although you have not spoken with Homewise directly and are not a Homewise customer, I hope this goes some way to explain why you saw the second listing, and how our service helps our customers. We wish you the best of luck with your property sale and, if you are aged 60+, would welcome the opportunity to see how Homewise may be able to help you with your onward purchase. If you have any questions about Homewise, our service, or our partnerships, please visit our website at any time (www.homewise.co.uk) or email me directly at marketing@homewise.co.uk. Kind regards, Rachel On behalf of Homewise

Thank you for your feedback Mrs Wylie, although I was sorry to see you were not happy with your experience. All customer feedback helps us ensure we’re proving the very best service and answer any questions you may have. As such, we reached out to you via Trustpilot at the time of your review to understand more about your experience, to enable us to reassure you, and understand the conversations you may have had with our team. Without further information, we cannot comment on your experience, as we have no record of speaking with you in recent years.Please be assured that Homewise takes the wellbeing of customers very seriously and has robust processes and policies in place to ensure the best interests of the customer are at the forefront of every discussion. We treat every customer as an individual and understand that everyone has different needs and requirements. We take great care to be completely objective and are influenced first and foremost by the best and proper interests of our customers. We ensure all of our staff are trained, and provided with regular updates, to ensure the best outcomes for our customers. We are especially focused on ensuring we treat customers fairly and identify potentially vulnerable individuals, which is why I am particularly keen to understand where you feel this fell short of your expectation and led to an unsatisfactory experience.If there’s any further information we can provide for you that would explain how our team would tailor the service and support you throughout your move, please do let us know.Kind regards,DanielleOn behalf of Homewise

Thank you for your kind words. We are really pleased to hear that with our support you found your dream home. It's always wonderful to hear from people we have helped to move closer to friends/family, relocate to their perfect property and made the process less stressful and smoother.Good luck in your new home.Rachel (on behalf of Homewise)

Thank you for your feedback Mr Tanner, although I am sorry to see you’ve not been pleased with the service you received. I do think there has been some confusion as to what Homewise does and how we help people, so I wanted to take the opportunity to explain in a little more detail.We help people secure their next home for less than the market price, this is through the purchase of a Lifetime Lease (as part of our “Home for Life Plan”). Put simply, Homewise would purchase a property of your choice (that’s being sold on the open market anywhere in England or Wales) for the full agreed selling price, and you pay a one-off sum to purchase the Lifetime Lease (the cost of which is always less than the full market value) to live there.The Lifetime Lease is registered at the Land Registry, providing you with the legal right to live there (rent-free and mortgage-free) for your lifetime.This is your home and yes you would pay the general household bills to live there (like with any property) but, while you wouldn’t own the property itself, there are many benefits to choosing a Lifetime Lease. For example, being able to live in a property or location that was otherwise unaffordable, not needing to put all your funds into the purchase (therefore being able to create savings to enjoy in retirement), being able to live debt-free and without ongoing financial burdens, as well as having the option to safeguard a guaranteed inheritance for loved ones too, if you wish.A key part of our service is to get to know our customers and ensure they have the right information to make an informed decision. Every plan is tailored to the individual, focusing on their needs and wants, including what they hope to achieve by moving (such as relocating to a more expensive area, clearing previous debts and mortgages, gifting an early inheritance, or creating savings and so on). If you are looking to own the property and can afford to buy it outright (and live comfortably in retirement), we would always encourage you to do so. It is your choice entirely.Please be assured Mr Tanner we are not here to prey on anyone, and we have stringent processes in place to ensure our customers’ best interests are always protected. This includes the Lifetime Lease being registered at the Land Registry, the encouragement of family involvement throughout every step of the process so everyone is happy with the decision, and the role your chosen solicitor will play. We cannot proceed with a Home for Life Plan without your solicitor (independently chosen and acting on your behalf) agreeing that all parties understand the agreement and signing a certificate which enables the purchase of the Lifetime Lease to proceed.We know a Lifetime Lease option won’t be the right solution for everyone, but for those we do help it can be life changing. As a family run business, we know how important it is to look after customers and ensure they have the security they so deserve for their future. We’ve been helping people find the right home for more than 50 years and are immensely proud of the high-quality service we provide. This is echoed in the independent reviews we receive from our customers on Feefo, rating the service 4.8 out of 5 stars, on average.Feedback is important to us so if there were ways you feel we can improve the service you received do please let us know directly at any time.I hope this helped clarify how we help people find and secure their next home, but we would welcome the opportunity to discuss your options with you again Mr Tanner, please do not hesitate to contact our team.We wish you all the best for your property search and are here to help should you wish to get in touch in the future.Kindest regards, Rachel (on behalf of Homewise)