Trusted Agent profile · Worthing
★★★★★
382 reviews across 2 platforms
1 Liverpool Gardens, Worthing, BN11 1TF
Homewise's office in Worthing, at 1 Liverpool Gardens, is rated 4.3 out of 5 across 382 reviews on two platforms, including 191 Google reviews rated 4.2.
Every review we hold for the Worthing office, from every platform, shown as written. First names only.
5/5
TrustpilotOur Homewise experience
Very happy with all the help and advice I’ve recieved from Home Wise,Especially from Rhonda Wilkins who is our Account Manager,getting the occasional message / email checking everything is ok which is nice,service provided was excellent from Rhonda,which made the whole bungalow purchase and legalities seamless,keep up the good work !!👍😊
5/5
GoogleI found the callback from Becci very helpful indeed. She was friendly and professional at the same time...explaining everything we needed to know with kindness and patience. Becci has also made herself easily available for any further info so very grateful.
5/5
GoogleVery helpful to me from start to finish. Looking forward to this next chapter in my life very happy thank you homewise
Thank you for your review of your experience with Homewise. We hope that your new home makes the next chapter of your life a smooth and easy one.
5/5
TrustpilotThomas could not have been more helpful…
Thomas could not have been more helpful and patient with all my questions. His attitude and professionalism gave me a very good first impression of Homewise 60+. I hope to be able to use their services in the not too distant future. Thank you.
5/5
TrustpilotKayleigh has made our experience so far…
Kayleigh has made our experience so far very easy. She is helpful, friendly but respectful and knows her job.Total professional, she has a wide knowledge of buying and selling having been in the industry for a long time, both sales and lettings.
5/5
TrustpilotI have known Homewise for over 20 years…
I have known Homewise for over 20 years and could not recommend the company more highly. They have enhanced the lives of thousands of people by helping them stretch their budgets and secure a dream home for their retirement years. This is a second generation family business and they care about their staff and customers.
1/5
GoogleThey take properties advertised by other agents, reduce the price of over 60's without consent. If i could give a 0 I would. Who are these con artists? As you can see on the picture, their advert with another agents pictures and floorplans....
Hi Rob, that's absolutely not the case - we're an estate agent so we have to have (and do have!) permission from the vendor to advertise their property. The way it works is that we partner with numerous estate agents across the country, and as part of their service they are able to offer something called Market Plus, this basically allows their vendors to reach an increased audience for their property by marketing it both at the full asking price and at a reduced price for the over sixties. Every vendor has to give specific consent for this advertising and we do not advertise without it. I hope this makes sense. By the way, if our ads aren't relevant to you, you can stop seeing them easily by filtering out retirement homes in your search. Jenny
5/5
TrustpilotKiera
Kiera, who met us at the offices, was very welcoming and accommodating to our needs. the company was not pushy at all on getting what it wanted so felt at ease
5/5
GoogleI found very helpful while my partner and I are looking for a property to buy his knowledge and experience very helpful and hope Gary will play a part in finding us a property
5/5
TrustpilotKayleigh
Kayleigh explained everything in detail she was friendly and very knowledgeable about the product. She took her time explaining the process and at no time was she pressurising us to go ahead. A wonderful asset to the company.
1/5
TrustpilotVery unprofessional lack of…
Very unprofessional lack of communication and they don’t explain how things work properly you could save people a lot time
Thank you for your feedback, in order for us to address your 1-star experience accurately it would be useful to know more about your experience, and would welcome the opportunity to provide any information you felt was unclear. If you could email marketing@homewise.co.uk with details that would be the best way for us to send you any further information and useful links. For instance, if you can provide details of the conversation you had with our team we can understand where any areas of confusion may be in the quickest way to save you more time.Were you offered a free brochure or directed to our website? These both have a high level of detail about our service, including specifically ‘how it works’ (the Home for Life Plan, inheritance, the property search process, when the plan ends, etc), and there are videos about the company, the product, and past customers sharing insight too.We have a robust sales process that ensures all information provided is clear and concise, but we know it can be difficult to understand the detail at times. Please be assured that your feedback is important to us, and we continuously review our materials and processes to ensure we provide the best service to our customers as possible.Please do contact us directly should you have further questions at any time.Kind regards,DanielleOn behalf of Homewise
5/5
GoogleFriendly, helpful and professional.
5/5
GoogleRecently spoke to a lady called Jasmine about the home for life plan. She was very informative and answered all my questions. We were even offered a valuation to help get the ball rolling. This gives mum another option for her retirement! Well worth the call!
5/5
GoogleVery transparent and patient
5/5
TrustpilotVery pleased
It was great to talk with Gary yesterday. due to the background noise of other people talking, it was difficult to hear him. Otherwise, brilliant.
5/5
GoogleCan not fault them . Very friendly, went through everything in great detail. Would not hesitate to recommend them ., I felt in very safe hands.
1/5
GoogleTarget ting the vulnerable elderly over 65 year old into selling their property at giveaway prices How can this bee allowed in the UK Needs urgent regulatory input by the Government before someones parent /grandparent become conned!!
Hi Jaspal, you've definitely got the wrong impression of what we do here! Hopefully I can help clear it up for you a bit. We don't sell people's homes at below market prices. We help people over 60 get a discount on the cost of their next home so they can move closer to family, buy a more suitable home and generally live the retirement they want, and the impact this has on people's lives is incredible - check out our Feefo reviews! One of the ways we advertise this is through Rightmove and Zoopla, where we advertise properties available with our discount (with the vendor's permission, obviously!) If someone over 60 were to buy one of these properties with a discount, the vendor would still get full market value - we'd pay market value to the vendor and the over 60s customer would pay the discounted price to us. I hope this helps to explain, but if you have any further questions then feel free to get in touch! Jenny
4/5
GoogleVery friendly and helpful people. They don't pressure you to continue if it's not right for you, which is something I appreciate.
1/5
GoogleCompletely messes up the chain system when buying a house and is awful on the Rightmove website. If you're gonna sell a house, just sell it! Don't make it twice as expensive for young people!!!
Hi Sam, I think there might have been a little confusion about what we offer at Homewise. We help people who are 60+ get their next property at a discounted price. Properties are valued by independent estate agents as normal and we simply apply a discount to that marketed price for people over 60 who are looking to move using our Home for Life Plan. We do not determine the market price in any way, this blog might help explain a little further about what we do: https://goo.gl/JANgMf If you’re not over 60 and searching online, you can filter out retirement properties on Rightmove and Zoopla which will hide our ads and you’ll just see the standard listings. When it comes to finding a property for our customers, we buy the property at the full market price and our customer pays us the discounted price for a lifetime lease. So, in terms of the chain, we’re essentially a cash buyer and our in-house Sales Progression team work hard to manage the sale all the way through to completion. Have you experienced a house sale involving a Homewise purchase that has been difficult? I am very sorry if this was the case. There can be extenuating circumstances beyond our control that can affect a sale, as with any normal property purchase, and is not reflective of the service we offer our customers. Hopefully this helps clear up a little about what we do at Homewise. Please do get in touch if you have further questions. Best regards, Danielle
5/5
GoogleIt was a pleasure to speak with Daniel. He was patient and explained the Homewise scheme to me in detail and with clarity. Any questions were answered fully and suitably. Very impressed.
5/5
TrustpilotGreat service from Homewise
Homewise representatives have all been very helpful,progress towards my new home has been smooth and the process fully explained at every step.
5/5
TrustpilotFriendly and respectful
I felt time was taken to cover and explain everything to me should I choose a Home For Life plan and from start to finish it was a very positive experience
5/5
GoogleI`m not usually one for writing reviews but felt the need to say what an amazingly positive experience my parents have received from Homewise. The concept is fantastic and my parents are so happy. They now live close to me in a lovely bungalow and I thank everyone at Homewise who have made this possiblePositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleReally nice people to deal with, friendly and understanding.
Julian, Thank you for your kind words about the Homewise team.
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