Every review we hold for the Worksop office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotNot happy,with these poeple
Not happy,with these poeple. A man come today , to look at the repairs we reported. And one of the repairs we needed doing was a cupboard door. That as come off, i showed him and he said he can not fix it, because we had broken it our self. By pulling it back to far, which it not true. Also we have reported our front door 🚪 a lot of times. The door was letting cold air in, and making the house cold, they said they are coming to do it tomorrow. But we will wait and see, I would never buy a house from glessons again.
R · 10 February 2021
Agent replied · 13 June 2024
Thank you for your post and I am sorry to hear of the issue with your cupboard door. Unfortunately, unless this was raised at the time of your Final Inspection Gleeson homes cannot be held responsible for damage to a cupboard door that has arisen since. Due to the length of the time you have been in your property without reporting this defect it would be considered the responsibility of the homeowner as part of the general homeowners maintenance. Following the Site teams investigation into this our stance remains the same, I apologise if you are unhappy with our companies decision on this occasion. Please do not hesitate to contact customercare@mjgleeson.com should there be anything we can help with in regards to the door.
★★★★★ 5/5
TrustpilotShelby on gleeson messenger!
So this isn’t a review about a certain house as I’m yet to purchase, but oh my god!! The customer service especially on messenger is next to a million! Shelby on gleeson homes messenger has been FANTASTIC! extremely helpful and very very fast response and nothing has been too much for her. I’ve got ask many questions and she’s coming back to me with the answers, nothing is too much for her. Thank you so much shelby!
Mia · 9 September 2021
Agent replied · 13 June 2024
Hi Mia, thank you very much for your review. We love to hear about our customers experience. I will pass your feedback over to that department.
★★★★★ 1/5
TrustpilotStay well away from this developer
Stay well away from this developer. The restrictive covenants are unbelievable. Big standard copy and paste replies to my proposals and no reply to my request for legal grounds for rejecting. I only want to build a garage size extension on the side of my house. It’s my land and would look no different than all the others that Gleeson built with garages (some residents have even converted the garage). The restrictions they place mean you can’t do anything. Stay well clear trust me. On I go to the solicitor, silly waste of money.
David · 25 January 2021
Agent replied · 13 June 2024
Hi David. Thank you for your comment. It’s really important that when people are buying a home, they understand absolutely everything, which is why we are very open about the covenants applying to our developments. You should have received a covenants brochure when you were in the process of reserving your home, which transparently explains what is in place. Plus, our sales executives are always happy to discuss the covenants of our homes with prospective buyers, which are pretty standard when buying a new build. If you would like any more information, please email us on CustomerCare@mjgleeson.com, thank you.
★★★★★ 1/5
TrustpilotDo not waste your time or money
Do not waste your time or money, absolute bag of SH!T both house and customer care! Amongst the many issues I’ve had with incompetence from the sales staff losing paperwork and charging us and extra £500 for stuff we didn’t actually want in the house, they’ve failed to come and fix the drain pipe that has broken and now p!ssinf water all over the french door and getting in!! My downstairs toilet hasn’t been flushing properly, so I reported this a month ago, one person has been out, didn’t even look at it and said he’d be back in half hour, that was two weeks ago and gleesons don’t understand how to pick the phone up!! It’s now got to the point where the back of the toilet is leaking and has rotted the wood, the toilet is overflowing, they’ve boxed the back of the toilet in so I cannot get to the isolation valve and is now ruining my flooring. Ooh just to add as well that I’ve been without proper heating for almost two months because they’ve had apprentice electricians on (not a good enough excuse) who clearly haven’t been supervised or trained correctly. They’re literally cowboy builders and are getting millions out of people for houses that aren’t even worth a quarter of the price.Do yourself a favour and buy from ANY other company.
Grace · 14 January 2021
Agent replied · 13 June 2024
Hi Grace, I am sorry to hear about the experience you are having with Gleeson. I have passed your details over to our customer care department and someone will be able to look into this for you. Thank you.
★★★★★ 5/5
TrustpilotLove our home in Lune Park
We've just moved into our home in Lune Park Wigan. We bought it during Covid so it took a bit longer to complete due to lockdown but we are extremely happy with the end result. Having built 7 houses ourselves in South Africa we know first hand that it's impossible to get a perfect house without a couple of small issues. Lune Park are blessed with an extremely helpful and knowledgeable Sales Consultant Kath Morris who was my rock during the build plus a phenomenal Site Manager Gavin James who was always helpful and patient with a very impatient me. The site is well run and the houses are finished to really good standard . Your snag list is attended to instantly and the staff are always helpful and friendly. After reading a lot of reviews on Trustpilot we feel very blessed to have chosen Lune Park.
Linda · 13 December 2020
Agent replied · 13 June 2024
Hi Linda. Thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
★★★★★ 5/5
TrustpilotWe love our Gleeson Home
Honestly, I have nothing bad to say about our experience with Gleeson or our home we’ve now lived in over 2 years, now 3 years since reserving at slab. We bought on Carrwood Park, other than the roads and paths which are atrocious (but we know these will be replaced when site is finished) and the stone driveways which look scruffy with everyone’s stones flying onto the roads. Our house is lovely and was finished to good standard, we haven’t had to have Gleeson fix anything other than a tap we broke ourselves. The house stays warm all day after being heated in the morning if we keep the doors closed. Gleeson have always acknowledged and corresponded with us within 48 hours of any communication. We love our house, but have outgrown it, I will be sad when we have to sell and leave. Lots of people leaving negative experiences, but I know there are plenty more people with positive stories to tell.
Kayla · 12 December 2020
Agent replied · 13 June 2024
Hi Kayla. Thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
★★★★★ 5/5
TrustpilotLiam at The Shorelands
Liam at The Shorelands we have found extremely helpful, he goes the extra mile for you and nothing is to much trouble. Very professional in his work, gives good advice if unsure, keeps you updated on various stages off the plot you are purchasing.
DIANE · 1 July 2024
Agent replied · 26 October 2024
Thank you for your review DianeWe really appreciate the feedback on how Liam has looked after you during your purchase journey, keeping you updated and providing the advice you need.Thanks again for taking the time to share your experiences with us.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotDebra - Amazing!!
We have recently reserved a Kildare at Carrwood Park. We picked the development at the beginning of the year and awaited for our chosen plot to become available. As soon as it did we managed to reserve with Debra and she has made the whole experience so pleasurable, stress free and we’ve felt completely at ease! We can’t wait to move in and look forward to liaising with Debra throughout our journey.
Greg · 6 May 2022
Agent replied · 13 June 2024
Hi Greg, thank you for your review. We love to hear about our customers experiences and their home buying journey. We hope you love your new home when you move in. Kind Regards
★★★★★ 5/5
TrustpilotLAUREN BEST
The support we have received from Lauren certainly goes above and beyond.Every single email and query is responded to urgently and with immediate follow up action.I have dealt with over 10 people in the Gleeson company and Lauren certainly stands out for providing amazing customer care.Thanks for your help Lauren!
Jade · 13 February 2024
Agent replied · 13 June 2024
Thank you for your review JadeIt is lovely to read how well Lauren has attended to your needs. Lauren takes real pride in what she does and understands the needs of our customers in her role as Customer Relations Advisor.Aftercare is such an important area for us, so its great to hear how well Lauren has done, and we will be sure to share this feedback with her.Kind RegardsGleeson Homes
★★★★★ 1/5
TrustpilotShambles
I have been in my property for nearly 18 months and have raised a number of concerns with the site manager. One issue has still not been rectified since moving in after being promised on a number of occasions by Neil (site manager). Absolute Shambles.
Bilal · 22 May 2024
Agent replied · 13 June 2024
Thank you for your review BilalWe have reached out to our regional customer care team who have confirmed that we have one minor defect logged on our system to resolve for you.They have tried to call you this afternoon to follow up but have been unable to get through as of yet.If you can call them back at your convienience we are sure we can progress this issue for you quickly.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotReservation and Options
Reserving our home and later arranging our options and extras was very straightforward, and the help we've had from Dina at the Castledene site throughout the process has been excellent. She's been so patient and I really appreciate all of her help.
Rebecca · 13 July 2024
Agent replied · 26 October 2024
Thank you for your review RebeccaIts lovely to hear how well your purchase journey is going, and the support received from Dina on our Castledene development.We really appreciate you taking the time to feed back to us in this way.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotFantastic experience
I had a fantastic experience buying my new Gleeson home. The process was great from start to finish. Communication was excellent, the company’s solicitors were brilliant and super-fast. They understood delays in the chain and did what they could to move things forward.
Anne-Marie · 25 August 2025
★★★★★ 1/5
TrustpilotVery bad customer service after moved in…
One of the worst developers I have ever had to deal with. Some of the work is shoddy compared with Avant, Bellway. They are so nice to the customer before the move in date, once you’re in and the snags need fixing (and there will be a lot of them) they don’t want to know. I have reported a problem with the French doors in the summer numerous times still not fixed, has a half inch gap down the side, the doors have to remain closed as if opened I would not get them closed again. Shocking customer service.
Wendy · 11 March 2024
★★★★★ 5/5
TrustpilotMiddlestone moor
Been in our Wicklow since February and had minimal issues since then, anything that came up was promptly fixed and sorted by the team. Jackie from Middlestone meadows was great and so helpful from day 1 of the whole thing.
Alice · 4 August 2024
Agent replied · 26 October 2024
Thank you for your review AliceIt is great to hear that you are settled into your new home and the quality has been what you would have hoped for.Thank you also for the positive feedback regarding Jackie - this is also greatly appreciated.Kind RegardsGleeson Homes
★★★★★ 1/5
TrustpilotDon’t bother.
Honestly if you like your stress levels to be at a low DO NOT buy from gleeson! We’re nearly 2 years in & still have defects from when we got our keys that haven’t been rectified. There’s been neumerous site managers who all tell you different things. 3 times our roof tiles have blown off due to poor fitting, we’ve asked for the loft to be checked each time to be told, there won’t be any damage in the loft.. The rain water going in the holes of the missing tiles must go somewhere right? We laid grass in our back garden, what a waste of money that was as the drainage is rubbish, we we’re told it needs a few years to dry out from building disturbance. We’ve taken time off work countless times for contractors to attend who then don’t show up but tell the site manager we were not home. They’ve asked us to sign defects as completed that aren’t then when you say they haven’t you get a message to say the site team have said ot has been done, it then takes their own contractors/team who supposedly fixed the defect to say no i didn’t do that because the materials weren’t available for them to say they’ll sort it & it get left for even longer. It’s okay having all these lovely showhomes for people to view but they quickly drop their standards when it comes to the quality of homes people are purchasing. I’m sure they’d be on top of things if it was their own or one of their families homes. The rest of us are just left to spend our own money on fixing things that have been reported but just ignored! Especially things like doors not locking.
Customer · 8 March 2024
★★★★★ 1/5
TrustpilotTerrible Customer Service
Once again let down by Gleeson. Customer care was meant to be arranging for someone to come and rectify the damage to my front door frame. Almost 3 weeks later, and they haven’t answered my calls, called back after voicemails, or responded to my emails.
LewH · 27 July 2025
★★★★★ 1/5
Trustpilot2 years after moving into home in…
2 years after moving into home in Skelmersdale the roads and pavements still not done Dangerous to walk on and drive to homeRaised drains make it impossible to drive around safely and damaged undertray of my vehicle Whole estate has made numerous complaints but nothing resolvedAvoid this company
Gary · 27 February 2024
Agent replied · 13 June 2024
Thank you for your review GaryWe apologise for the delay in the final surfacing on the development, as we know this is important for your and your fellow neighbours.I am pleased to be able to confirm that we are anticipating final sign off on some elemets of the site drainage today, and we have a contractor lined up to start the surfacing works as soon as we have the relevant sign offs on these works.We anticipate being able to give you a firm date on when the surfacing works will be concluded in the next 7 days, and our Customer Care team will contact you directly as soon as we have that date.We thank you for your ongoing patience regarding this important matter.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotLouise at calverley view was amazing…
Louise at calverley view was amazing she is dedicated to providing upmost excellent service and is amazing sales representative made the whole process extremely smooth and is dedicated to putting you first a true gem for the company. Thank you so much you an absolute amazing soul
Consumer · 14 March 2024
Agent replied · 13 June 2024
Thank you for your reviewWe are delighted to receive such amazing feedback on our sales executive Louise, and we thank you for taking the time to share this wonderful feedback with us!Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotAs a keen prospective first-time buyer
As a keen prospective first-time buyer, I am drawn to Gleeson home owing to its Acklam (Middlesbrough) location, ease of access to services and transportation, as well as its modern features, energy-efficient technologies, and experienced sales/properties executive (Jackie Waller) in contact - David
Olusola · 27 May 2024
Agent replied · 13 June 2024
Thank you for your reviewWe are delighted that you were pleased with what you saw when visiting our Acklam Gardens development recently.Please do not hesitate to reach out to Jackie should you need any further assistance, and thank you for taking the time to share your experiences with us.Kind regardsGleeson Homes
★★★★★ 5/5
Trustpilot10/10 recommend
I've had a great experience! Delays due to covid but had constant communication throughout the buying process and sales staff were lovely! Obviously all new builds will inevitably have snags and minor defects because there is no one size fits all but they've all been dealt with and addressed. Absolutely perfect home for us as first time buyers and we couldn't be happier. Our neighbours on the estate are all lovely too. Great after care too.
Liv · 18 February 2021
Agent replied · 13 June 2024
Hi Liv, thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
★★★★★ 5/5
TrustpilotRecently purchased a property Middleston Meadows at…
Recently purchased a property at Middleston Meadows in Spennymoor, could not speak highly enough of the service and care given by Jackie, from beginning to end she kept me up to date with weekly calls.She undoubtedly made a huge difference to the whole process can’t thank her enough.
Margaret · 9 February 2024
Agent replied · 13 June 2024
Thank you for your review MargaretWe are delighted to hear about the fantastic service Jackie has been providing to you, and how well she has been keeping you updated.We will be sure to pass these kind words on to JackieKind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotGreat customer service from Catherine
Great customer service from Catherine at The Rowans in Workington. Very friendly and helpful. She provided us with great viewings of several properties and talked us through all the extras available on the property and the part exchange process
Alex · 27 July 2024
Agent replied · 13 June 2024
Thank you for your review AlexWe will be sure to pass your kind words onto Zara who will be very appreciative!Kind RegardsGleeson Homes
★★★★★ 1/5
TrustpilotStill awaiting action on a reported…
Still awaiting action on a reported issue, also, still awaiting a response to my review on this back in March. Selective customer service, evidenced by other responses to 0 stars. Clearly, we are homeowners not worthy of resolvement. Unprofessional. Loss of trust established and I’m suspecting more issues and non-action will arise.
Chris · 24 April 2025
★★★★★ 1/5
TrustpilotWhen we bought our house on the…
When we bought our house on the Monteney park we were so excited about it we bought a lot of extras including kardean flooring and was told we had 2 years warranty apparently that was a lie as my floor has lifted and cracked and because it was over a year gleesons won't help how's that good service and the outside we were told they would be trees and a pleasant outlook and it's a mess so very unhappy with Gleesons
Mr · 25 January 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
