Gleeson Homes Yorkshire South Worksop reviews

★★★★★ 5/5

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Brilliant site manager Gary Scott goes…

Brilliant site manager Gary Scott goes that extra mile to sort any problems with Gleason homes on this site Bracks farm bishop auckland The full team on this new development have given impeccable support in our new home .

JohnNettleton · 18 October 2024

★★★★★ 1/5

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DO NOT BUY, IF YOUR LOOKING TO CHANGE YOUR FRONT DOOR

Do not buy a house from these the customer service is disgraceful, we have been in our home just over a year, we love the house but have had a lot of issues with the doors so we thought we would get a new door to spruce up the front. we heard that you have to message them about changing the front door, so we thought we would email them as I couldn’t see an issue changing it as we are adding value to the property. Only got an email back saying that the door we have picked isn’t suitable to gleeson homes as we have to get one like to like to what we have now. The doors that they put on are terrible the light is shining through the bottom of it. We have had nothing but issues. All we want to do is add a new front door on with a Long bar handle, but no we can’t. We have bought our house but yet can’t change nothing to it, you can do more with a rented property then you can with these. I have been round different estates that gleeson have and lots have got new doors on, the customer service from head office is disgusting they just don’t want to help, they are rude on the phone. Just don’t go with this company save your money up and look elsewhere. Wouldn’t be recommending these to anyone, never thought we would have this trouble changing the door. Then when you message them it takes 10 days to reply, I phoned up cause it was about 7 days in to emailing them, the reply when I phoned up is that they have read the message but will take 10 days to reply, if they have seen my message I’m sure they could of replied. Nothing can get solved straight away it’s an absolute joke

Michael · 7 April 2021

★★★★★ 1/5

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You buy cheap, You buy twice

If I could give zero stars I would. Sales staff are pleasant that’s about the only positive. How any of the homes pass building control is beyond me! The list of snags and actual poor workmanship on our home was atrocious. This lead us to just fixing the faults ourselves because they take weeks or even months to fix basic faults. I thought Gleesons couldn’t shaft us anymore, but a roof tile has just fallen off and smashed into my partners car making a massive dent on the bonnet. A word of advice people, if you’ve only enough money to buy a Gleeson home then save a bit longer, stay at home a bit longer, argue with your parents a little longer because the stress of that is minimal to that of what owning a Gleeson home is. I’ve managed to either rip out or rectify the Gleeson rubbish, besides brick walls and the roof.

Caimin · 7 April 2021

★★★★★ 5/5

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Purchasing my property

I’ve recently bought my new home with Gleeson and have nothing but positive things to say. I wasn’t able to be present throughout the process due to work commitments but Alex at the Petersmiths Park development was extremely helpful and a pleasure to deal with.

Mr · 8 July 2024

★★★★★ 5/5

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Currently looking for our forever home…

Currently looking for our forever home on Canal Walk Hapton. We were surprised at how lovely and affordable the houses are. Looked after by Sharon at Holbeck Park who was amazing with us and made the process easy. She gave us all the advice that we needed and helped a lot.

Grave · 17 March 2024

★★★★★ 1/5

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Do not buy a gleesons home

Do not buy a gleesons home! The workman ship throughout has been shoddy! 3 months to sort out any issues and we still have some outstanding with no end in sight.Covenant states we cannot park on the shared driveway but yet workmen and sales staff can happily park there, blocking people's drives and giving out abuse whenever you ask them to move and no interested when complaint is made to head office.Absolute shambles do not get involved with this company.

Kyle · 6 April 2021

★★★★★ 1/5

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Don't buy fake 'freehold' homes

When we bought the house we were told about the restrictive covenants. These said that we had to ask gleeson permission for building works such as extensions and garage conversions to make sure the works carried out suited the look of the estate - this is understandable, our experience was not.They now just give a blanket no response to any request, no matter how in keeping with the look you make it, or if they have previously given approval to other neighbours. People on our own street have had driveways changed, extensions, conversions, and had it ALL APPROVED yet we aren't allowed to convert the back half of our garage with NO REASONING provided to us as to why they were allowed and we aren't (we even have the same house type and covenant contract!)They pick and choose who to give approval to without giving a reason. Might as well rent if you can't do anything to your own home or land. I would save your money and buy a house elsewhere.

Sarah · 6 April 2021

★★★★★ 5/5

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Vickers Grange, Karen Woolley

Can not recommend this site enough, lovely position in the village. Karen’s expertise, knowledge and approachable personality have made this a brilliant experience for us. Karen has gone over and above to ensure we have a stress free experience, keeping us up to date all the way along and giving great advise.

Hamish · 25 February 2024

★★★★★ 4/5

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Excellent Follow Up with Lauren

EDITED * I have spoken to Lauren Beth from Gleeson and she have been a great help! She explained every defect and what’s the reason. We are also ironing out outstanding issues that was logged before and hopefully to get it sorted *Defects as listed are windows latch, boiler cracked outstanding.Smoke alarm - resolved with contractor.Bathroom - miscommunication on resealing it our self so void. Best check with customer care than sales person.Thanks again Lauren, excellent customer care and everyone should take her lead and provide better service.

Mrs · 30 March 2021

★★★★★ 1/5

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After-sales customer service totally ignores buyers!

Gleeson's after-sales customer service is pretty awful. They let you "report a defect" but then they totally ignore you! Gleeson's workers do not do a good quality job or safe job at all. I reported a defect on the portal in September 2020 and I never had an answer back. I raised a follow up on the online portal in February and I did not get any answer either.They didn't even acknowledge the issue, I had no response what so ever, NOTHING!!!!My driveway is collapsing on one side because when they replaced the MOT (gravel) with tarmac they left wooden edges which are not holding the weight and collapsing into my neighbours' front garden. The driveway is so narrow that I can't park the car properly and get out the stroller.If I park the car at the entrance of the driveway, when I open the car door, I am forced to step into the grass and make everything dirty, if I park further down onto the driveway I can't get out because I can't open the car doors due to the walls on both sides. I do not know how to take out the stroller comfortably from my car! And I have my grandpa with a wheelchair. I cannot imagine when he will be able to come and visit me in the future because he wouldn't be able to get out of the car due to extremely limited access.I understand that we have been in lockdown but this is an external job - also reported in September when we were not in a strict lockdown (which happened in December). Also, replying to a complaint is not against lockdown rules but shows care for customers ...About the safety ...the stairs in the house are full of dangerous random nails on the steps which I tried to smooth down with a sander but did not work and when I work barefoot I always get hurt! Even my cat hurt a paw with a nail, I got pictures showing that those are in the middle of the steps for no reason...

Silvana · 29 March 2021

★★★★★ 1/5

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Reported a Gas leak and it has been completely ignored

I have bought a Gleeson's house on Cradock Court in Sheffield. During the yearly service of my boiler, the technician found a gas leak due to bolts not even screw hand tight! Worry and not happy about the idea that I have been breathing gas for nearly a year, including the first thrimester of my pregnancy, I have reported everything to Gleeson customer service, attaching the report of the service. As after months I didn't receive any answer, I've decided to open a defect complain, which has been declined as you can read below: "Thank you for your notification.As the defect has now been fixed I am declining this defect report, however, I have passed your message and photograph over to the Regional Build Manager and the Site Team and asked that they make contact with yourself to discuss the matter further." I have received the message on the 3rd of March and up to now, nobody has been in contact with me. Moreover, I have discovered that one of my direct neighbors had the same gas leak problem, and she kindly asked them to check other people's house, but obviously Gleeson ignored it. At this point I'm looking to take legal actions, as at least that won't get ignored by this company which a seriously don't recommend to anybody!

Lucia · 26 March 2021

★★★★★ 5/5

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We had a very good experience

We had a very good experience with gleeson homes while purchasing our new building at acklam gardens Middlesbrough and I would say this is because of the Jackie who was helpful throughout our purchase process and she had updated us every week through our new build updates.

Vishal · 30 May 2024

★★★★★ 1/5

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Terrible service.

I am buying a house from Gleason, but I am also in the process of selling my house. I was given an estimated date completion date of May - July but the house is ahead of schedule so they are now demanding we exchange and have given me a week or they will p the house back on the market. This comes less than a week after accepting my payment for the extras that is non refundable. I just need a few weeks for the paperwork to go through but they won’t budge at all.Terrible service, terrible company. Do not buy a house from them.

Steven · 18 March 2021

★★★★★ 2/5

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It could’ve gone smoother

The experience of buying my first home from Gleeson has been unnecessarily stressful.At the date of the final demonstration I noticed some defects which I logged into MyGleeson app as I was told. But it took them almost a month to take notice that too after calling them numerous times. It’s been over 6 weeks since I got my keys and I’m still without internet because they have some infrastructure issue with the development.The sales office is only helpful when they are selling you the property but once it is sold they couldn’t care less about anything. Same goes for the customer care team there is no communication from their end, you always end up chasing them.

Muhammad · 17 March 2021

★★★★★ 4/5

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Good & affordable

We’ve lived in our Gleeson Tyrone for over 2 years now and never had any major issues. All small snags were fixed and the overall finish of our house was good. Only reason for not giving 5 stars was the lack of communication sometimes when having issues rectified. This weren’t all the time but sometimes would take a few days to have a reply. Overall we love our home and would happily buy another

Dempsey · 23 March 2022

★★★★★ 1/5

Trustpilot

Gleeson's are the worst..

Gleeson's are the worst..problem from start to finish since moving in, we regret buying this house so much. The main issue is the drive way, which gleesons have known about since day 1, it doesn’t only look terrible but it’s been damaging both cars as we can’t physically get onto the drive without it scraping ridiculously underneath. This got to the point where we actually had to drive onto our grass at an angle which now has tyre marks all over just to get onto the drive. My lease car has now gone back & Iv been told there are things underneath my car that has to be repaired which I will be billed for & it will be passed onto Gleesons! (I did work Gleesons but clearly they never gave a crap) We’re still waiting on someone to come and sort the shower, someone came out and said ‘it’s up to Gleesons standards’ yet someone else came out (not gleesons) & said it’s not fitted to manufacture spec so something needs changing otherwise it could burst our pipes. The issues are continuous. Paint work is horrendous, door handles come off, didn’t have hot water at the start, freezing cold coming in from vent so we lost all heating.. this has all been in the space of 5 months! I feel you spend so much money on buying the house & it’s not even up to standards.. do not buy a Gleesons home!!!!!

Emma · 3 March 2021

★★★★★ 2/5

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We bought a house in Sheffield

We bought a house in Sheffield on a new development. At the beginning everything was great, nice house good price. By the time we received the keys and started reporting problems, we found some things to improve at the final inspection, but they weren't serious issues, then, when we managed to deal with the internet, we started reporting other smaller and larger issues. Honestly, at the very beginning, an employee quickly appeared and started to repair and here was the first problem, everything was repaired with silicone, after some time water started to leak from the main valve under the sink and flooded the cabinet, destroying it. it took about 2 months to replace them they did it sloppy using non-original parts because I couldn't fit the dishwasher under the sink. At the very beginning, I reported many faults, from a scratched glass to poorly arranged tiles in the bathroom. Contact with customer service, I'm sorry, which does not exist, the messages that I left unanswered and in the end the faults that I reported at the beginning are now classified as those that I did myself and they do not take responsibility for them. Overall, I do not recommend it, it's a pity your nerves and money. The house is very nice, the project is great, and only so many positive things, later it is only worse, a promise that something will be fixed, the contact number to the person from the customer service office always ends on the voicemail completely ignoring the problem .....

Lukas · 26 February 2021

★★★★★ 5/5

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Overall I've been very happy with my…

Overall I've been very happy with my home and the service provided by Gleeson homes. I moved into my home in December 2020. I had a six month build delay due to covid, so nothing Gleeson could do about that, but they really pushed on with the build and ensured I was in before Xmas. Really happy with the finish of the house and only 4 really minor snags- all resolved now. I think Gleeson homes offer fantastic value for money and gave me the chance you jump on the property ladder soon! My monthly outgoings are now so much less than when I was renting. Highly recommend!

Antony · 25 February 2021

★★★★★ 5/5

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Our dream first home...

We moved in to our Gleeson home (Tyrone) about 18months ago and couldn’t be happier. This is the first home we have owned and we love it. You hear bad stories about ‘New Builds’ all the time but honestly we don’t have anything bad to say about Gleeson. From the moment of us putting our deposit down to getting the keys we had been fully informed every step of the way, and it completed on time! Any little snags we had at the beginning, or a little later, had all been resolved quickly! All the site sales team still give us a wave and a chat if they see us! If your looking for an affordable home, no matter the size, I would definitely recommend Gleeson

Karl · 18 February 2021

★★★★★ 5/5

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A perfect first home !

I would highly recommend Gleeson homes! I bought my first home with them before lockdown in March 2020 and even given the circumstances they’ve been so helpful in sorting my defects and answering any questions or queries I had! You get given an online portal login where you can upload pictures of your defects, rather than them get lost in an email trail.If I was to go back in time and start all over again I would still choose Gleeson! I absolutely love my home and highly recommend for couples, first time buyers and young families!

Miss · 18 February 2021

★★★★★ 1/5

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Supposed to be a dream buying your…

Supposed to be a dream buying your first house, but the house is an absolute mess, garden was even worse, had to spend alot of money on getting the constant problems fixed. After care team is absolutely shocking, dont care about anything youve got to say or even getting the problems fixed, think every single person in the company is a professional liar, couldnt advise people enough to stay away from them,Horrible company with horrible staff from top to bottom,

Gregg · 15 February 2021

★★★★★ 5/5

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Balderstone Gleesons - First home

Gleesons at Balderstone site have made buying my first property an amazing experience. Jamie in sales made communications very easy and always friendly to speak to. Was nervous to buy a new build, with the fear of snags etc. However, the very minor issues I did find within the property, were sorted very fast by the team. Any work that is done has always been convenient timings and options, especially when working full time. Gareth, the site manager, has gone above and beyond to ensure that I’m happy with the final home outcome. Highly recommended and very happy with my home. Talha.

Talha · 15 February 2021

★★★★★ 3/5

Trustpilot

My Gleeson Tyrone 2020.

I love my house and you do get a good value for money when buying with Gleeson homes. But communication throughout the company is poor, for instance my drive way was blocked off by a drainage company when I needed to leave for work, there was no prior warning that a drainage company was coming out, you get passed from one site manager to another, with more false promises. Snag issues you list seem to be ignored, minor or not. I hope that once the building on my site is completed and remedial works start, the issues and snags I have reported get sorted.

Abbie · 15 February 2021

★★★★★ 5/5

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Rachel at Castledene - Amazing!

Rachel at Castledene site has been so helpful with the process of buying our first home. She took over the office a couple of weeks after we had reserved and we cannot fault her service - she has been nothing but informative and honest with us through the whole process. Really great service!

Emily · 21 January 2024