Gleeson Homes Yorkshire South Worksop reviews

★★★★★ 1/5

Trustpilot

Doesn’t deserve even 1 star

Doesn’t deserve even 1 star. Complete mis-sell. Cowboy company. Horrendous quality… divisional managers reply to my escalated complaint “Gleeson are lower cost houses so the quality and standard isn’t going to be there”. No aftercare, 2 year post buying customer service is a scam. You’ll wait 10 months for something to be done for someone with no qualifications to do a crap job and damage a further 3 things while on job. Stay away from this company

LAUREN · 28 February 2022

★★★★★ 5/5

Trustpilot

Came across the Gleeson site by…

Came across the Gleeson site by accident but decided to have a look . From first meeting Linda in the sales office to completion this week everything has been great. Kept informed by Linda every step of the way , handover great and just a couple of small snags so far

Clare · 28 April 2024

★★★★★ 5/5

Trustpilot

Super house bought from Gleeson!

Bought our second home from Gleeson homes. This time we purchased a Kilkenny home and we are super impressed with the whole process. We were supported by Sharon on the Rainsborough park development and she was amazing with everything and so supportive. We got weekly updates and the whole mortgage process took less than 2 weeks to fully complete. Since moving in head office have kept in contact and supported us with any issues. We are so happy with our new stunning home and have already spoke about purchasing a 4 bedroom home in a few years time. Buy a house from Gleeson and you won’t regret it.

Josh · 24 August 2021

★★★★★ 5/5

Trustpilot

Northbeck Grange Ginell is amazing!

Ginell at Northbeck grange is very helpful and super accommodating. She was amazing with my toddler today (despite her causing havoc) and she even accommodated walking to the site to meet the site manager.She is extremely friendly and very helpful and has made the purchasing of my new home at ease!

Asha · 25 April 2024

★★★★★ 1/5

Trustpilot

Absolute terrible ok before move in…

Absolute terrible ok before move in then the trouble starts - you will 100% see if you buy one .most of these good reviews if you notice are before they have completed . Good luck you willNeed it . Ar also if you do have any issues you can't ring them it's on line form only - also we have moved out now gleeson and thanks for the compensation to keep quiet and not go to the papers ;)

Aycliffe · 17 October 2021

★★★★★ 1/5

Trustpilot

Absolutely terrible builders and…

Absolutely terrible builders and customer care is awful. Nobody gets back in contact no matter how much they promise they will. Paid for options that haven't been included then refuse to sort a date for them to fix it. So that's £250 down the drain that Gleeson refuse to fit what we paid for. The walls are paper thin, site officers were rude and argumentative. Avoid at all costs. Do not buy a Gleeson home it is not worth it.

Millie · 5 August 2021

★★★★★ 2/5

Trustpilot

Don't know where to begin with this

Don't know where to begin with this, the worst part of it all is being ignored. Due to shocking building work on the garage it had to be rebuilt which we were told 3 days work with no convenience. However they started it and have not finished it and were at 11 days later, the garage door is now broken so anyone can come in and take what they want, there's gaps all down the side for rainwater to go in, I've emailed the site manager 3 times with zero response and also the customer care team. Just someone replying might be good

Adam · 3 August 2021

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID!!!!!

Absolute nightmare of a company!!!!!Customer Service……..well to be honest there isn’t any. Fabulous to you and can’t do enough when selling to you - once you are in your house they dismiss you so quickly!!!Apparently you get two years aftercare for defects - don’t bother as they decline major issues without even investigating.I would certainly not encourage anyone to purchase from this cowboy firm - their standards are not very high that’s for sure - very poorly built!!

Stephen · 29 November 2021

★★★★★ 4/5

Trustpilot

First Home

Deborah Campy at Willows park made buying our first home as smooth as it could have been. She was so helpful, and really could not have done enough for us. Had it not been for Deborah, I’m not sure we would have even found our perfect home. She really went above and beyond for us.

Customer · 22 January 2024

★★★★★ 5/5

Trustpilot

Great Experience

Me and my partner are buying our first home at Pinfold Park and just wanted to put in special praise for Charlotte Traves who has been with us for most this journey before she returns back to her usual role. She is a credit to your team and has kept us totally up to date with the progression of our house and arranging appointments to suit our needs even if this meant meetings being done on hours that don't suit her usual day. We are not yet in our home but we are going up every couple of weeks and are very much impressed so far! We are very excited for moving into our forever home! Regardless what others have said I cannot fault our Gleeson experience so far and the customer service has been perfect right from the start in Jan. Many thanks again Charlotte! It has been a pleasure.

Beth · 14 July 2021

★★★★★ 4/5

Trustpilot

We are currently in the process of…

We are currently in the process of buying our new home with Gleeson’s, and so far the experience has been really positive. From the very beginning, the team has been helpful, professional, and approachable, making what could have been a stressful process feel much smoother.

Ememma · 18 September 2025

★★★★★ 1/5

Trustpilot

No response

Our window handle has come off completely a month ago and we cannot close the window and cant get a response on when it can be sorted. We have had issues with the bathroom window and other areas of our house since we have moved in including our patio door which we had to leave open all night and when every body is at work because they cant respond to reports, now same with our window and we have holidays booked in a few weeks so will probably have to leave our window open while we are away too!!

Dan · 20 June 2021

★★★★★ 1/5

Trustpilot

Avoid

I don’t really know where to start! We bought our house in January 2020, however, we didn’t move in until November 2020 due to issues around Covid but also the site managers lack of urgency. This site manager was number 4 though! We’ve had nothing but problems with this house ranging from a tap that leaked, to the bath leaking through to the kitchen ceiling four times. We were told each time it was a different issue and that it wouldn’t happen again so as you can imagine our upset and disappointment when it did happen again. We’ve had general problems such as wonky radiators,screws in the driveway, this hasn’t just been us who has been affected our neighbour has had problems with their heating where there program downstairs controlled upstairs and vice versa.However, the cherry on top of the cake is when our patio doors wouldn’t close or lock hence leaving our house and the back of our house unsecure. We contacted our site manager and customer care manager on number of occasions and couldn’t get through (I have become quite acquainted to the voicemail now), when we did manage to get through there was no urgency or understanding of the severity of this issue. We were simply told to tie the door together, can I remind you this happened at night and we couldn’t lock the door.This then leads me onto where I took a day off work as I was promised that a company will come out and fix the door the next day. I rang at 8:30 to confirm that this was still going ahead which was. I’ve then waited around all day I’ve contacted the customer care and site manager myself to chase the company and their response was we can’t get through to them either. They then also told me to go and walk round the plot to see if I could find somebody, While doing this our house would be unsecure.I’m now writing this review with a door that still doesn’t close, however, myself and our neighbour have managed to lift the door up and secure it in place.I just want to add that I believe your labourers deserve more respect and appreciation from higher up and want to express my appreciation to all of the labourers who have gone above and beyond to help us with this issues when no one else would. I’m really disappointed with the service that Gleeson provides or doesn’t actually provide and as for customer care and after-care it’s non-existent. They will fill your heads with whatever you want to hear and once they have your money they don’t care!I’m not wanting a reply or acknowledgment because from past experience it will just be an excuse of a comment saying customer care will be in touch, and to be quite frank I don’t think it can be called customer care when they show no care and consideration.

Amy · 28 May 2021

★★★★★ 1/5

Trustpilot

As much use as a chocolate tea pot

I am not one for writing review or painting a bad picture of companies that make small, minor mistakes as I believe everyone is human. However, I feel my review and rating is fully justified after what I can only describe as a rollercoaster of emotions, predominately anger, frustration and blinded optimism. I bought my house early 2020, however due to the pandemic there were a few delays, which is understandable. The girls in sales, namely Wendy, Suzanne and ashleigh were helpful and I had no issues with their customer service at all, if anything there were only pleasant and I enjoyed my buying process because of them. However, shortly after money had exchange and keys handed over, the tables turned, and I strongly believe once you are handed the keys, the so called Warranty and customer aftercare is none existent. After a number of issues, such as leaks, patio doors dropping , and blocked drains causing the toilet to nearly overspill when flushing I contacted the customer service aftercare as instructed... this was not a simple process. I consistently rang, and rang to be greeted by a voice Mail 99 % of the time, and when I was answered I was told it would be sorted soon as possible. I fully understand that building companies and property development has time pressure and targets but this does not excuse poor customer service and a lack of empathy with issues with houses that they have built. After the third dealing with customer care, I have given up, and contacted numerous site managers you have employed and have subsequently moved on. As suggested, I am not insinuating that all gleeson staff are awful, as I don’t believe this boils down to your staff who are in sales, however I think your hierarchy and specifically customer service aftercare requires immediate attention as my experience is not one that stands alone. I am upset and disheartened that I have had to write this review, however tired, angry and frustrated with passing blame, empty promises and lack of trust with your company I believe this is the onlyWay I can warn others. Finally, in the mists of this review iHave composed, I feel that the labourers you employ are very much under appreciated, and are pleasant and polite. I would particularly like to highlight frank working on the rosebank site, for his hard work and willingness to help when nobody else will. Thank you frank for your kindness. I would like to hear from someone to address these issues highlighted amongst many others review, however I am more than confident this won’t happen or I’ll be waiting until 2025 for someone to get back to me.

Steph · 28 May 2021

★★★★★ 1/5

Trustpilot

Beyond poor!

Appalling customer service and beyond poor workmanship. My house has had hundreds of issues ove the last year (I am not exaggerating)! And there are things from my snag list 14 months ago that are still waiting to be rectified. Customer service is slow.Quality of build is appalling.Attention to detail is non-existent.Workmen are sub standard.I now have my nhbc documents to start formal proceedings against them.I will be advising all buyers to stay away from these cowboys!!

Laura · 9 December 2021

★★★★★ 1/5

Trustpilot

Extremely Poor Customer Service - Willows Park

Having purchased our first new build in December 2022, we were initially impressed with Gleeson as we had very little issues, and any issues we did report to them, were fixed promptly. However, fast forward 18 months and the story is very different. Gleeson are responsible and liable to continue to fix snagging issues for 2 years, but as we are nearing the 2 years, and with our site packed up, therefore more of an inconvenience for them to come out to us, they are declining our requests left, right and centre - most commonly for the reason of ‘this was not reported at completion’. How can we report an issue at time of completion that was not present at this time as it has been caused by the settlement of the house over 18 months? My favourite was when we reported the front turf as dying as it had snowed the day after it was laid. They told us they couldn’t do anything as we ‘didn’t report it at time of completion’, even though we moved in with no turf and the turf wasn’t laid by Gleeson until 3-4 weeks post completion - they chose to decline this without first checking whether they’d laid the turf.Our top kitchen cupboards are an absolute shambles and the extractor fan has even fallen off the wall. One of their OWN builders commented on the state and poor fitting of these cupboards and stressed we should report it to Gleeson. But as expected, they are refusing to fix this as we ‘did not report it at time of completion’. Across our development, many of the houses are struggling with drainage in the gardens. We too reported this issue about 2 months after moving in. At the time, we were told turfing the garden would solve the issue. However, our garden is constantly waterlogged. Even after several dry days, there is still squelching as you walk over it. We carried out our due diligence and performed a drainage test. This highlighted that the land drain under the soil was sufficient, however, the soil itself is too compacted and not permeable. We reported our findings to Gleeson, who have declined to correct this, even though NHBC states soil must be permeable. On top of all of this, Gleeson also failed to inform of us of an incentive that was available to us at the time of our reservation, thus breaching two of the consumer codes. We had to pursue this for 9 months before they finally admitted they were at fault and compensated us accordingly. Even throughout this period, the sales advisor continued to tell us there was no incentive on our property but could not provide us with any evidence to support her claim, hence why we continued to pursue. After finally being looked into properly, they confirmed we were eligible for the incentive and we should have been informed about it at the time of our reservation. As mentioned by another reviewer, we still haven't had our drives topped with tarmac, the damaged kerbs have yet to be replaced and the road has still not been finished either. If you are unfortunate enough to be buying a Gleeson home, be sure to check and ask about all incentives available so you don’t miss out like we did. You stand half a chance of snagging issues being fixed during the first few months, but 18 months in and when the builders have left your site…. good luck! We will be taking our issues to NHBC.

BC · 26 May 2024

★★★★★ 1/5

Trustpilot

3 years on and still no driveway!

We've been in our house now for 3 years. STILL waiting for the drive to be finished. We were told last October, the weather is now too cold to finish the drive (that's the 3rd drive they've laid), so let's agree on April 2024.April 2024 arrives and goes, appreciate we had bad weather, but still no contact from Gleeson, we have to start chasing them all over again! Customer service manager informs us they have passed it to manager who deals with this - we have to withhold our telephone number as he's blocked us, he says we'll be in touch when the drive people get back in touch, how long does it take to put a date in a diary?You would think they would sort this out, we have been waiting 3 years! They didn't wait so long to take our money from the bank.We're expecting them to tell us next that the weather is too hot to do the drive, that will be another year gone. I think the only way we get this sorted is through our solicitors. DON'T go near this company, you can get a lot better property and certainly better customer service elsewhere.

David · 25 May 2024

★★★★★ 1/5

Trustpilot

workers have damaged my vehicle and are…

workers have damaged my vehicle and are refusing to cooperative with me

LEWIS · 22 September 2025

★★★★★ 1/5

Trustpilot

shocking

I moved into my Gleeson home 20/12/2019 it was the fist home i bought. The staff that you meet and interact with are fantastic. unfortunately that is where the good experance ends.I have had them out 4 times to my garage roof. The last time they came out i got told that they bodged the first 3 times this time it will be done right and it is now leaking more then ever.I have sent a complaint about different issues in to the e-mail they give you to complain, you get ignored. In the e-mail I ask if someone from head office can call me about it (not the customer care rep a manager). They left it with the customer care rep who I previously spoke to about the issues (she is a really nice person). I have since asked her to get someone to reply to me on several occasions she has told me that they will, then she was surprised that they have not already, they have still not (November i Complained)Another thing they do is when you put a defect on there system they reject it with out even investigating it, I had this with my garage floor excessively leaking (they said it was normal) and the rotten skirting board (they said that was due to excessive mopping). once i managed to get someone to came and have a look at both the garage floor and the skirting board the agreed it should be fixed. they since have fitted a bit to the garage floor and sanded down the skirting board. (not fixed the problem with the garage floor just done the cheapest option)It seams like head office don't care they just want it done as cheaply as possible and they fob you off at every opportunity. Like I originally said the people you meet are really nice, a shame head office don't care and the materials that they use are cheap.If you are under the assumption that you will only have to decorate your new home it is going to be a shock to you if you get a Gleeson home. you will need to replace your kitchen sink and tap (me and my neighbour have have to do so for the same reasons) they failed to fit the problem 4 times even after replacing it. Also you will need to replace your toilet seats as when you are sat on the they can slip off. I would like a member of management to call to discuss how ever I have 0 confidence that they care they have my money.

Benjamin · 3 May 2021

★★★★★ 5/5

Trustpilot

Louise, Gleeson Homes Sales Executive.

Louise is professional. We always experience excellent customer service we ever had from Louise. Apart from quality and location of the Northbeck grange development centre, the unexpected services we received from Louise and others were part of why we are recommending Northbeck Grange, Bradford, Gleeson Homes to our friends and family to buy.Thank YouIbi & Liz

Ibi · 29 July 2022

★★★★★ 5/5

Trustpilot

We recently purchased a property…

We recently purchased a property through Gleeson at there Carlisle park development in South Yorkshire. Amazing from start to finish, the estate is lovely and well presented.The sales staff are super helpful we had a few different staff in the sales office during our building period but all of them are incredibly friendly and will do there upmost to help you during let's face it a stressful time. I highly recommend one of our sales staff Karen, she is an excellent asset to the company and brings a smile to anyone's face who helped us through the process in anyway she could, you also receive frequent build updates during construction so you get a good idea of when your home will be completed. Even after key handover the after sales service is still amazing the building site team helped us and frequently asked how things were and if there is anything they can do to help.Gleeson homes are also really good value for money compared to other developers but that doesn't mean you get any less of a service from them.I have a few friends that have bought Gleeson homes around Yorkshire and Derbyshire and there views are exactly the same excellent service.Thanks Gleeson for all your help

Kevin · 2 May 2021

★★★★★ 1/5

Trustpilot

When looking at buying a property with…

When looking at buying a property with these, just remember that it's just a lottery on the day the sales comes on. They tell everybody to call at the same time on the same day, they had 1000 phone calls, we was calling them from half past nine until 12:30, constantly off mine and my husbands phone, and still didn't get through for 3 hours, to basically be told tough, you didn't call first, even though we viewed 5 weeks before and was waiting for the property to come on sale. Think we've dodged a bullet to be honest, Reading some of the reviews.

Mr · 2 May 2021

★★★★★ 4/5

Trustpilot

Sharon Wilson from sales team was…

Sharon Wilson from sales team was faultless, she help from the moment we enquired to the moment we walkes through the door, and was always at the end of the phone to help with any questions. It has been around a year and she is still in contact willing to help.

Al · 24 March 2024

★★★★★ 1/5

Trustpilot

Poor aftersales

I am a 1st buyer in Model Walk. I brought extra option for vinyl flooring. It turned out steep and uneven. Reported defect almost one month ago but still no follow up to finalise repair. Every time site manager told you a certain day their joiner will come but eventually no show.And main issue is they always try hard to not admire defects trying every excuse to reject your repair request. What a dodge builder.

Ken · 8 March 2022