Gleeson Homes Yorkshire South Worksop reviews

★★★★★ 5/5

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Amazing!

We recently bought a house in Carlisle and had Naomi Bell dealing with us, honestly we couldn’t have asked for anyone better!We had quite a few issues regarding the mortgage but she was always so patient and supportive. She made the house buying experience amazing for us, always smiling and always happy to answer any questions no matter how big or small. She kept us up to date constantly so we knew exactly where we were at.We honestly can’t thank her enough for everything, her bubbly, positive personality definitely made the most stressful times feel easier! Now we have finally moved into our beautiful Fergus and we love it!!

Elle-Leigh · 24 October 2024

★★★★★ 1/5

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Disappointing Experience with Gleeson…

Disappointing Experience with Gleeson HomesMy brother recently bought a house from Gleeson Homes, and what should have been an exciting new chapter has turned into a frustrating ordeal. The central heating in his new home doesn’t work properly, leaving him without hot water on multiple occasions, and to make matters worse, they don’t seem to have any qualified heat pump engineers on site.Despite repeated requests for an engineer to resolve the issue, Gleeson Homes has continually sent unqualified people round, none of whom have been able to fix the heating system. Each visit ends the same way, no resolution and more wasted time.It’s shocking that a company selling new homes would be so unprepared for such basic maintenance issues. It’s especially disappointing that, after repeated requests, they still haven’t been able to send out a qualified engineer to fix the problem. For anyone considering buying a home from Gleeson, be warned: the aftercare and support is severely lacking.We are still waiting for a proper fix and would advise others to be cautious when dealing with this company. This isn’t the standard you expect when purchasing a new home. Spent all this money on house that doesn't work. Highly disappointed !

Brogan · 24 October 2024

★★★★★ 5/5

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Brilliant Squirrel Fold

We have had a really lovely experience from start to finish. The Sales staff Jon, Claire and Louise have been very helpful throughout and nothing has been too much trouble for the Site Manager Matt. Even on moving in day was really smooth and well organised. Can't fault the whole process would definitely recommend to others Thankyou

Nancy · 22 May 2024

★★★★★ 5/5

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Frank the site manager at Rainsborough…

Frank the site manager at Rainsborough Park was so lovely and helpful with our home demo/completion day!

Sophie · 30 November 2023

★★★★★ 1/5

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Constant smell of raw sewage in house

We bought a Kildare in Field Court, Milfield a year ago and have 3 problems that we cannot get resolved. Our en- suite shower constantly has a smell of sewage coming up the water drain - it would seem there is no ‘s’ bend. Gleeson have fobbed us off with various explanations which are pure rubbish many times but every time we get a problem there also seems to be a problem with the main drains/sewers. Once they are cleared out the smell goes away. We have now had this again for the past 3 days and don’t know how to proceed. It would seem this is never going to be fixed and we will have to live with smell of sewage.Our back garden also collects water near to the house whenever it rains and the area is constantly saturated We were told that they would dig us a ‘French drain’ which would solve the problem-the site agent confirmed he was was going to do this - but 9 months on still nothing has happened and there is no-one on site. We have put this on the My Gleeson app 6 times now and it keeps getting closed down when the work hasn’t been done.We were told months ago that the road and paths were going to be finished but they haven’t been touched . Unfortunately I have to concur with the other reviewers - Gleesons aftercare is so bad it’s non existent

Sylvia · 18 August 2022

★★★★★ 5/5

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Great salesperson!

Buying a home through Gleeson was made so much easier thanks to the support, care and attention that was provided by Stella - our salesperson at Bracken Park. From the initial phone call, to arranging viewings and following up with weekly check ins along every step of the process, we couldn’t have been helped more. Thank you so much!

Customer · 2 April 2024

★★★★★ 1/5

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I recently purchased a property from…

I recently purchased a property from Gleeson and have been extremely disappointed with the experience. While the initial buying process seemed smooth, it quickly became clear that the developer had no intention of following through on the promised works after completion. Despite multiple assurances that certain repairs and enhancements would be completed, they have repeatedly refused to address these issues after raising the job on their my Gleeson platform.The lack of communication and accountability from Gleeson has left me feeling frustrated and misled. I strongly advise potential buyers to think twice before committing to a property from this developer. It’s essential to ensure that any promises made during the sales process are backed by a commitment to follow through. My experience has been a cautionary tale, and I hope others can avoid the same pitfalls.

Hassan · 11 October 2024

★★★★★ 3/5

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Happy but not great.

We bought a Gleason home about a year ago now and overall the experience was okay. Before moving in the timeline set by sales was unrealistic and I did say I wished they had just been honest with us so we could have prepared better than living with parents for 6+ months. This caused us to also need to extend our mortgage, if we had known earlier this would have been a smoother process. We understand there are delays with a lot of things but they took on the feedback well. However, once the house was ready the sales person stayed late so I could be shown round after work and went through the list of snags with me. The list of snags was not huge (I have known people from other new building companies have triple the amount of snags) and a lot of it was extremely minor things. However, when moving in they corrected a lot of the snags quickly and we were happy overall. I think things shift once you have been in the house 2-3+ months as the aftercare leaves a lot to be desired. We have had a few remaining snags rejected but as soon as we mentioned these were unfinished ones from moving in they were approved and awaiting to be resolved. Once being in the house about 6 months I think the snags are put on a queue which take on average 4 months to get resolved (not timely at all) and you are left being ignored for a significant time of that. However, in comparison 90% of new build providers are all the same. The aftercare isn’t a priority as they need to pick up the delay of the houses being built etc. But getting some response from someone would have been nice. The house is laid out really well and we have lots of space front and back. But some silly things seem to go amiss, such as being in front of a public path but only having a knee high fence just makes you wonder why sometimes. We have raised this and they blame the council, however, from speaking to the council the fence hadn’t been raised for approval by Gleason at all. Again, would have appreciated some honesty here. Lovely house so makes you wonder why they can’t do the minor details, shame really.But overall happy experience, as knowing the reputations of new builds we did quite well with limited snags and only 3 month delay.

Lilly · 8 August 2022

★★★★★ 5/5

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I would like to praise the site…

I would like to praise the site manager”Darrel“ on Bracewell Gardens Earby he has gone above and beyond to help my husband and I to resolve issues on site

Sue · 15 April 2026

★★★★★ 5/5

Trustpilot

Brilliant customer service

I have had a brilliant service from Emma Martin and Shaun Frith at Gleeson Homes. They have been so helpful and I am excited to move into my new home . They have added some extras that I requested , and Emma has gone out of her way to make my purchase seamless. Fantastic !

Audrey · 13 June 2024

★★★★★ 1/5

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2015 bulid Absolutely terrible the site manager…

Absolutely terrible the site manager had no interest in quality for example my front door had dents everywhere on it and I mean big ones I told him this and his reply was "all door come with dents " and walk away from us .. every wall in the house is not level. cracks in the ceilings .. the stair rail is not to building standards as it traps your hand when walking up the stairs .. absolute cowboys .. DO NOT BUY FROM THESE EVER !!!!

Lewis · 1 August 2022

★★★★★ 4/5

Trustpilot

Our Kildare at Hardwicke Place

We have bought a Kildare on the Hardwicke Place. The sales Team is very helpful and are very easy to work with. We have got a snagging list, but this has not been able to be completed as yet, this is due to us asking the team to hold off until we are in a better position for them to come in and do the work needed. The site manager and his assistant have been very accommodating and helpful, and even the workers on site have been helpful.What I would say is though the reason we have not put 5 star is due to the cheapness of some of the items in the homes, i.e. the sinks are very low-grade stainless steel (I do know that they have recently changed the speck on the homes and the sinks are a better standard). It does appear that the standard of the sites is very dependent on the site manager and his team, they are all very different even though it is the same company.We visited our son on friday when he too got his keys for a Gleeson home and the cooker was not wired in the hot water did not work and the house was handed over when it had not been cleaned. They also told him he would have a boundary fence around the garden, he would have to do the dividing fence, now they have told him they are not putting a fence around the boundary as there is a wall: NOT acceptable.So like I say it does depend on the team on the individual sites. On our snagging list we put about paint being on lights and heat detectors, but a bit of hot soapy water and a cloth soon brings that off; think about what needs to go on a snagging list and what doesnt cos its going to be cleaned by you before you move in anyway????I would and have refered Gleeson to friends and family, its what is says on the tin, affordable homes for all. If you want everything incuded and whistles and bells go to the builders that provide that and pay what they are charging.

Nigel · 1 August 2022

★★★★★ 5/5

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Such a great and caring company

Such a great and caring company that continues even after completion! We love our new home and would 100% recommend. Plus, our sales representative Karen at Carlisle Park was amazing and certainly impacted on our amazing experience

Jake · 22 November 2021

★★★★★ 3/5

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We are in the early stages of buying a…

We are in the early stages of buying a gleeson home in the North East, we managed to get the plot we wanted with a 4 bed detached and a double garage.....we were over joyed.....speaking with the girl on site who was OK but what made me think was when we had a site visit I had asked for a access door to be put in at the real early stages and they were still building, when I asked her about the door (and I know it can be done afterwards) she said they would just take the bricks out which is not the way to do it.......from there I have found these reviews on here and they have proper put me off.....to give Gleeson 230k of my money (cash sale) and to have some of these problems with no where to go afterwards...........I'm just about ready to pull out which is a shame, but rather that then to be fobbed of and lied to cause that will put me over the edge for sure

Stewy · 27 July 2022

★★★★★ 1/5

Trustpilot

HOUSE FLOODED

After 11 months of living in a home you dont expect it to flood. On the 23rd of April the downstairs of our home flooded in the middle of the night, about 2-3 inches of water covered the whole of the downstairs floor. This came from the pipe under the kitchen sink (under the stoptap), which meant mains water flow was gushing from the cupboard. Gleeson took no liability for this and left it up to us and the plumbers insurance to sort. We wasn’t offered any alternative accommodation as they saw our house as ‘liveable’. It got to the point where we had no other option than to get a solicitor involved to even get any help from Gleeson. In fact.. they wanted to clean our carpets (which we had already vacced 175 litre of water from) so that we could save the carpets 😡 The solicitor told me we was well within our rights to take this further as Gleeson should be responsible for their subcontractors actions. This been said, they then agreed to bring a company in to replace the skirting boards, door frames and doors - which they have done. We are still no further with the insurance company, and have ended up paying for the remaining repairs and furnishings ourself. Its so expensive to furnish a house in the first place - nevermind doing it all again 11 months later. All in all.. Gleesons after care is completely disgusting and you cant rely on them for anything. Not even an apology. Moral of the story.. always know where your outside stop tap is, because if we didnt it could have been a whole other story. Disgusting.

Anna · 21 July 2022

★★★★★ 1/5

Trustpilot

Not even a 1 star experience!!! if I could!!!

I have had a terrible buying experience from Gleeson homes after the sales agents I was dealing with telling me lies to get me to sign on the dotted line. I think it important to give people a chance to put things right before giving them a pasting on a site such as this, so lets see if Gleeson homes decide to do the honourable thing and contact me to sort out their mess caused by them taking their own sweet time to sort a major problem with their attempt to sell me a house. Check back in a few days to see if Gleeson decide they want to help me or just decide not to do anything. I'm encouraged to write a review based on the fact that over 90% of people will read review sites before they decide whether to buy or not, and lets face it, only 1 person has to decide NOT to buy based on my review, and they would be out of pocket quite substantially, which I am NOW, thanks to their deciding to take their own sweet time to deal with my house purchase which was all supposed to happen within about 1 month... I will reveal what exactly they have lied about to me if they decide not to help me. I can also prove all of the allegations I am so unhappy about with FACTS NOT HEARSAY, AND WITNESSES..

Mark · 15 July 2022

★★★★★ 4/5

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Debbie and sue were amazing and made…

Debbie and sue were amazing and made sure we got our dream home and actually cared and would give them 5 stars all day long.The reason we can't is because of the people above sue and Debbie who only care about profit and not about customer satisfaction and actually gave us extra stress we didn't need .So a huge thank you to sue and Debbie but as for the fat cats at the top of gleesons a not so big thank you.

Warren · 11 July 2022

★★★★★ 5/5

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Jackie is very approachable and very…

Jackie is very approachable and very helpful. She provided all the information we needed.

Trexa · 13 January 2024

★★★★★ 1/5

Trustpilot

If only you could turn back time

The process picking Plot and house was very nice sales lady nice and very helpful loved picking carpets extras always kept up to date then day of exchange came our money went to gleeson homes all down hill from there we still waiting for things to be fixed lads on site are brilliant but put under far to much pressure and are giving the cheapest crappest materials to "fix" your dream home! Once your money has gone to them you are forgotten about the amount of people unhappy is unreal we felt like it was just us but then you get to know people it's really sad they just don't care! If we knew it be like this we would never of got the house!

#ca2 · 8 July 2022

★★★★★ 2/5

Trustpilot

I have owned a gleeson home for 3 years…

I have owned a gleeson home for 3 years now (2 bed Kerry) the actual house i am happy with. However the aftercare is terrible, 2.5 years to fix a defect reported on the day of purchase, false promises like will be there dot on 8am (no show) i think if they fix the aftercare they will have a good business model, however as it stands if someone asked me would i buy another gleeson home it would be unfortunately not due to the after care.

Colin · 26 June 2022

★★★★★ 1/5

Trustpilot

It’s crazy that Gleeson homes has taken…

It’s crazy that Gleeson homes has taken 6months to fix my garden. They have recently started work however they ripped the fence out my garden three weeks ago and it’s been left like this. No one knows when this work will be done or completed my driveway still hasn’t been fully finished it’s appalling. Gleeson homes need to sort out my garden, driveway and the smelly drainage. Have not really enjoyed my new home since moving in. No one really cares once you get the keys. It’s promises after promises. I’m absolutely sick of it. My garden is not level. The fence is of poor quality with massive gaps and no privacy. Sort this out!!

Natasha · 21 June 2022

★★★★★ 5/5

Trustpilot

The staff at Dane Park is called Diane

The staff at Dane Park is called Diane. She is very patient and that day she introduced to us on details about Dane Park and has given us a very satisfying impression. Great thanks to her!

Customer · 24 November 2021

★★★★★ 1/5

Trustpilot

No Building Regs registered with Council

After hearing several house owners have had problems selling Their Gleeson Home due to tge local Council not being sent the Building Regs ... I decided to check for our property and yep as suspected our Council hasn't received them for our property either.Our experience with Gleeson was all sunshine and promises till signing on the dotted line.Then there were several changes of site Manager and none seemed interested in the issues we had.I wouldn't buy with them again.

Jayne · 31 July 2022

★★★★★ 1/5

Trustpilot

DO NOT BUY A GLEESON HOME!!

DO NOT BUY A GLEESON HOME!!! Worst experience of my life! Worst company to deal with, they just want your money and then wash their hands of you. So many issues from the reservation of our plot. They lie, cover things up and worm their way out of everything. If I could go back I would NEVER have purchased a home with Gleeson! Save your money and look elsewhere. The workmanship of actually building your house is shocking! Some of the poorest work I have ever seen in my life! AVOID AVOID AVOID!!!!!

Jessica · 16 June 2022