Gleeson Homes Yorkshire South Worksop reviews

★★★★★ 5/5

Trustpilot

Excellent service

All throughout the process of buying our house, from initial enquiry to completion, was handled in a professional manner. A special thank you goes to Temi who was helpful and supportive throughout the process. I would highly recommend Gleeson Homes as they took alot of the stress away from what was a busy period.

Michael · 10 June 2024

★★★★★ 1/5

Trustpilot

I'd give less than 1 star if possible

Update: if you see below gleesons have apparently contacted me... No one has contacted me and it's just one more lie from this cowboy company - AVOID!!We bought our house just over 12 months ago on the Carlisle Park site, with so many problems I'm surprise the house is actually still standing at this point but that still hasn't really been dealt with and I doubt it ever will. Onto the newest addition to the Gleeson cowboy builders saga, they recently came and block paved the bottom of our road and were meant to be repairing the rest of the road after all the residents had complained about the state of it for over 12 month. And nothing was done. So the spent just over a month block paving and granted the block paving is spot on, however, in the process of block paving the ruined at least a dozens people's front gardens and left the rest of the road looking like a war photo from Ukraine! (Roads are probably better there) They have now proceeded to repair the front gardens in the same fashion that they "repaired" the road and when it's been brought up to the fantastic site manager he's proceeded to ignore everyone or block them! And then deny all knowledge he knew about the state of the road, I'd just like to add the site office was at the end of the road for 14months with a direct view of the road. It's about time Gleeson actually employed some decent knowable staff that will actually help residents rather than denying all knowledge so they look good to the directors on LinkedIn.

Kyle · 6 June 2022

★★★★★ 1/5

Trustpilot

Ruined my garden!

In January you finally block paved our road. However you then noticed our garden was lower than the new level of the road, so today i came home and you have dug out the bottom of my garden and filled it with bark! What the hell! It looks awful! I cant believe you did this without consulting us! The propper thing to do would have been to higher the turf, but I imagine that would have been to much effort for your cowboy workforce! Absolutely furious and disgusted at what you have done to my front garden!!

Melissa · 27 May 2022

★★★★★ 5/5

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Lovely houses

Lovely houses, nice estate, very helpful staff, especially Jodie and Matt!

Tanya · 25 February 2024

★★★★★ 5/5

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I have recently bought a home on Chimes…

I have recently bought a home on Chimes Bank. Caroline helped me through the full process, from start to finish. She was polite, helpful and competent in her job. Updating me frequently throughout the build process. It made buying a house, a less stressful experience thanks to her help.

Karen · 26 August 2024

★★★★★ 5/5

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I’m so delighted with my beautiful…

I’m so delighted with my beautiful Gleeson home at Holbeck Park I purchased last year I was so happy with the service they provided, they were a few problems to begin with but half way through my journey sales executive Deborah Joined the company, and went that extra mile to help me, she gave me regular updates on a daily basis, she even called me on her days off to give me updates which made me happy. The support Deborah gave me made me relax a little knowing a could depend on her to help me through such a stressful time. I was so happy with the service she provided I bought her lots of Prosecco & flowers to say thank you for all her hard work. 🥂🍾 I will highly recommend Gleeson Homes to anybody. Adam NedbalPlot 8

Adam · 15 May 2022

★★★★★ 1/5

Trustpilot

Awful experience

Have been trying to purchase a home with this shower since the 3rd January. After initially being very helpful, they now ignore emails and don't return phone calls. Their partner for the shared ownership scheme are the worst company I have ever dealt with and their chosen partner for mortgage advice are nearly as bad. Making a stressful experience even worse. My advice would be to go elsewhere to buy a home.....Called me today after trying to get my review taken down twice. The reply makes it sound as if I've decided not to buy. This is not true.... I've simply decided not to buy from gleeson homes.

Dave · 5 May 2022

★★★★★ 5/5

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Sutton Heights Development

Recently moved into the Sutton Heights development. All the way through Richaella has kept me up to date on every little thing happening and helped with all the questions I had, which was even more helpful as I hadn't bought a new build before so didn't know the process, but she made everything easy.

Josh · 20 May 2024

★★★★★ 1/5

Trustpilot

Regrettable Experience with Gleeson Homes: A Cautionary Tale

I had high hopes when I chose Gleeson Homes, but after living in our home for two years, the experience has been nothing short of frustrating and disappointing. From day one, it became clear that their focus is more on cutting corners than delivering quality homes.The build quality is subpar at best. We’ve encountered numerous issues, including poorly fitted windows and doors that let in drafts, a leaking roof, and even loss of heating. The finishing touches, which you would expect to be done with care, were rushed and sloppy. Walls are unevenly painted, and it's evident that attention to detail is not a priority for Gleeson.The customer service has been another nightmare. Once you’ve signed the dotted line, their interest in your satisfaction seems to vanish. Getting any issues resolved requires relentless follow-ups, and even then, the responses are slow, unhelpful, and often dismissive. Simple requests turn into drawn-out battles, making the entire process exhausting.To add to the frustration, the timeline for repairs has been consistently missed. Despite promises of prompt attention to the snags we reported, weeks turned into months with little to no progress. We even arranged dates with the site manager in advance, only for them to do nothing on the agreed date, wasting our time and the holidays we took off from work. It feels like they’re more interested in selling the next property than in taking care of their current customers.One particularly alarming incident occurred in November 2023 when we experienced a power outage. Unlike a typical outage, the entire street wasn’t affected, just our home. After 16 hours without power, we finally received a temporary repair. The cause? A damaged electrical main and water line under the shared driveway, which had been compromised before we even received the keys. When speaking to GTC, we were told that if the cable had blown, it could have taken out the gas main, leading to a catastrophic incident. Gleeson’s response? They suggested that I should have discovered this during the key handover inspection, apparently, they think I have X-ray vision to see under tarmac! This response only reinforced my belief that Gleeson is not interested in, and does not care about, their customers' safety. I now live in fear, and this issue is currently being pursued with the New Build Ombudsman.Overall, I deeply regret choosing Gleeson Homes. The combination of poor build quality, lack of attention to detail, and abysmal customer service has turned what should have been an exciting experience into a constant source of stress and fear. If you’re considering buying from Gleeson, I strongly advise looking elsewhere. The initial savings are simply not worth the long-term headaches and potential safety risks.

Tim · 2 September 2024

★★★★★ 5/5

Trustpilot

Kelly Annesley, Erin Court

We’ve reserved our plot last may/June we finally got our keys 14th April. And I can honestly say we’ve not had a single issue with gleesons. There very helpful, happy to answer any questions and will fix any little blemish marks you come across (not many at all). Philip in our sales office has been brilliant, he responds quickly, happy for us to go i any time to help us or show us around. Our house looks beautiful! We are so happy to start our next chapter in our little home. Erin court.

Kelly · 17 April 2022

★★★★★ 5/5

Trustpilot

Recently completed on a Gleeson Tyrone…

Recently completed on a Gleeson Tyrone at Moorland Green site so very early days but so far can only say good things about everyone involved including Rachel the sales lady and Libby who works on site also the site manager but apologies I’m bad with names, anyway service has been great I chose to move a light fitting in the kitchen which of course left a hole in the ceiling this was nothing to do with Gleeson but they kindly came and patched and painted the ceiling for me, also there was a little breakdown In communication regarding extras nothing major and was resolved prior to completion anyway but as a goodwill gesture they again kindly offered to provide the garden gate for free, all in all have been impressed so far

Andy · 7 April 2022

★★★★★ 1/5

Trustpilot

Still waiting for the roads to be done etc

Still waiting for the roads to be completed on the Mirfield, West Yorkshire site!! Cones left scattered, roads full of pot holes etc, pavements in need of doing! Left the roads on the estate half done in January and haven't returned to finish them for 6 months now! Beyond a joke!

Cheryl · 8 July 2024

★★★★★ 5/5

Trustpilot

I reserved my new house today at…

I reserved my new house today at Moorland Green site and Rachel was very knowledgeable and was able to guide me though all the steps until I move into my new home. Fantastic service!

Jim · 17 December 2021

★★★★★ 1/5

Trustpilot

The sales team was amazing in buying…

The sales team was amazing in buying the house but can’t say the same for custom care, I’m very disappointed in how they deal with defects, I have logged in defects in which they send someone to look at my poorly fitted carpets and no hot water then not followed up I’ve been left with a newborn with hot water that doesn’t work carpets coming up and I had a massive leak which has stained the wall, would not recommend I have been in touch with everyone I can, why put a defects app in place if they don’t get sorted? Only been in the house a few months.

Shannen · 24 March 2022

★★★★★ 4/5

Trustpilot

Overall okay...

We reserved our home in April 2021 and moved in a week before Xmas! Now leading upto completion we was called every week by our sales lady to give us an update.. the lucky thing we only lived 5 mins down the road so we got to see each stage of the build process from foundation to final finished house!. Yes when we got the keys we had more then a few snags but these was completed really quickly and honestly can't fault our site assistant enough he's been more then helpful since completing getting stuff sorted for us! The one down side to our journey for me is the way the gardens are left.. I think it's awful. They arnt flatten or rotivated mine was left with nuilding materials in it. My garden is on a slant so will need drainage tried to fight this and was just pushed back by gleeson... this is now going to cost us a good amount of money to sort out :( and we will probably not get a garden for summer as its a big job to sort if you don't pay for the grass or slabs which tbh the prices gleeson charge are into the thousands! We are happy with the house itself and it's a great family home great size and we have alot of land with it too!

Jade · 23 March 2022

★★★★★ 5/5

Trustpilot

Kath & Karen - Great Customer Service Experience.

Kath & Karen. I call both the K- team. Very hospitable, always with a massive and infectious smile. Both gave us a high sense of possibility even in the face of challenging times. Very reassuring lot, both were always supportive, great listeners and problem solvers. Indeed both are assets to Gleesons.

Kennedy · 3 July 2024

★★★★★ 5/5

Trustpilot

I’m happy with the service

I’m happy with the service . Thank you Suzanne. Plot 1

Oluwaseun · 24 January 2024

★★★★★ 1/5

Trustpilot

Absolute disgrace

Absolute disgrace, who ever done these houses are not qualified, sorry but you expect Snags put not full on big faults, I'm disappointed in all the work I have needed done in my home, this is my life savings gone on this house and it's rubbish, freezing,no proper drainage in garden no walls getting put in garden as told, the house is not even the same size as shown in show home, it was filthy when we moved in scrapping cement and mud from floors, I have a drain sitting on my porch roof going nowhere please be causious if you buy as I'm very disappointed total nightmare x

Pauline · 9 March 2022

★★★★★ 1/5

Trustpilot

Stay away

Absolute joke of a company, all friendly and happy to bend over backwards until they have your money. Still waiting for my driveway to be finished off over 2 years after buying the house, the rest of the estate is finished yet my house still looks unfinished. I still have flood damaged units in my kitchen from poor workmanship, changed numerous things myself as I got sick of waiting for them to be fixed. A 2 year old radiator has RUSTED at the fitting causing more water damage to my property, the guttering is hanging off and the front door has a draught so bad you might aswell leave it open.The complaints procedure is a joke, I have tried to escalate to head office and it just looped back to the same person I was making the complaint about so surprise surprise stopped in its tracks and heard nothing since, constant false promises before this and now my contact just gets ignored, if you want someone who cares about you as a customer go elsewhere.*update* still no contact despite the comment below usual customer service continues!

Stephen · 7 March 2022

★★★★★ 3/5

Trustpilot

We have bought tyrone two years ago and…

We have bought tyrone two years ago and I love this style of the house. Although, third bedroom could be slightly bigger and the bulkhead box could have been done a lot smaller, but despite this we still love our house. Customer service is great before you sign the contracts, once its done you have to pester people to get things done especially once you move in. We had no major issues, however, had few so I always had to ring head office to get it sorted. The only thing I am not happy about is the garden, I reported twice that it needs the drainage , but was told it’s normal for new builds and it will take ~18 months to settle. once that period passed and the problem was still there , they say it’s still ok as it was raining for few days so it can be expected. 😊 so again refused to sort anything out.

Karolina · 5 March 2022

★★★★★ 2/5

Trustpilot

Very little aftercare

Gleeson were really helpful when we first bought the sales and options part, after that it goes downhill. We have lived in our home for 3 years in April, and our street and driveway are still not complete despite gleesons completing the build of the estate 18months ago. Instead we are left with manhole covers which are unlevel to the road making ‘pothole’ like conditions, falling curb stones, grates that are full of dirt and building materials meaning water flows to the bottom creating a complete sheet of ice in cold conditions. Yet other builds have had roads complete within a year! They say they will build a park great! But will leave it covered in rubbish for weeks at a time ( yes this is currently still gleesons responsibility). I feel the shine has completely been taken away from our first home experience, I wouldn’t recommend gleeson.

Lorna · 4 March 2022

★★★★★ 5/5

Trustpilot

Met with Tashana Cooke

Met with Tashana Cooke, in south elmsall today to discuss different properties as we are wishing to move to the east coast. She gave us lots of detailed useful information which has been extremely helpful. She was welcoming very polite and friendly. Overall excellent experience.

Vicki · 5 October 2024

★★★★★ 5/5

Trustpilot

Jack at Phoenix Meadows

Myself and my husband have bought a Gleeson property at Vickers Grange. As they don't have a Longford showhome, we regularly visit Phoenix meadows to look around the showhome. Everytime we have been, Jack has always been friendly and has offered us advice. He has gone above and beyond for us, even though we are not buying on his development.

Tarn · 29 December 2023

★★★★★ 1/5

Trustpilot

If we could refund our house we would

If we could refund our house we would. In all honesty we have not had a pleasant or enjoyable experience since our purchase in December 2020. We were hopeful due to all the positive instagram accounts (be aware their brand ambassadors receive "thank yous") and didn't worry too much about the negative reviews...however: Our roof was built wrong, it should have the soffit vents exposed but ours are covered by bricks. Our windows are wonky.There's a gap in our dormer windowOur upstairs toilets were broken for MONTHSI could go on..........We have snags reported in November 2020 at our final inspection still outstanding October 2021. Our development has had issues since day one and at least two or three site managers in a year. There doesn't seem to be enough resources for them to fix existing residents snags and continue building the development, with new houses being their priority. I've been holding off writing a review hoping things would get better...Positives:The house style is niceWarm homeElectric car chargerNegatives:Snag listCommunication The customer portal - you upload a snag and have to chase for any action Shocking brickwork Hide behind NHBC as an excuse And before anyone says these are budget homes - what budget? It's £100K more than the last property we owned which was also a 3 bed.We thought this was going to be a worry free easy move and it has been anything but. Sorry Gleeson - but I'm at the end of my tether with it all now. Sort my roof out! I hope things improve but buyers beware - it might not be the stress free journey you think it's going to be. I will update my review if/when things change but for now - not a happy customer.13.11.2021 - no progress despite emails to Customer Care.11.01.2022 - still awaiting fixes24.01.2022 - no progress fed up of this house.27.02.2022 - no progress despite many emails and attempts on our behalf.

Matterson · 27 February 2022