Dixons reviews

★★★★★ 5/5

Google

A huge thank you to Laura at Dixons for her kindness and compassion when she came to value our late relative’s property. We were in the middle of clearing the house when she arrived, and she showed so much understanding and respect during a very emotional time. The whole process of selling was made so much easier thanks to the wonderful Dixons team. We also dealt with Kirsty, Mollie and Jess, who were all incredibly professional, approachable, and supportive throughout. Thank you all for making a difficult situation a little easier, we couldn’t have asked for a better team.

Jess · 30 October 2025

★★★★★ 1/5

Trustpilot

Disappointing experience with property management and deposits

After two years as a tenant, the most I can give Dixons Estate Agents is a 1-star review. While the initial setup was fine, the ongoing experience was very frustrating. When dealing with renewals, repairs, or the deposit team, the staff were consistently unresponsive and quick to shift the blame elsewhere. I never felt that they were on my side. At the end of our tenancy, they attempted to make unjustified deductions from our deposit for standard wear and tear, and we had to rely on the independent deposit scheme to get our money back. I would not work with them again nor recommend them to anyone. If you do rent with them, make sure you document everything.

Thaddeus · 29 June 2026

★★★★★ 1/5

Trustpilot

Unprofessional

Agent delayed viewing booking by 10 minutes, then proceeded to be another 25 mins late. Unresponsive over texts, didn't introduce themselves and even had to have my appointment with another potential tenant at the same time due to delays. I found this absolutely unprofessional as they should have at least had the courtesy to do this 1-1. They did not have enough information about the property and felt very rushed to leave. Property was also not cleaned before the viewings, very off-putting state unlike as shown in listing photos.

Hannah · 12 March 2026

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

AVOID AVOID AVOID! The viewing with Hannah was fine and she was lovely. But after paying the deposits, first month's rent in advance and getting the keys it had all gone wrong. The boiler broke, the landlord left his belongings behind and is using the space i pay rent for for his car, then i find out my balcony has to be ripped up because of a leak into the apartment below. Raised multiple times with Jess and keep getting ignored. I have my own property to let out, which they know about, and there is no way I will let these cowboys manage it for me because the way they treat tenants is disgusting!

Emma · 6 February 2026

★★★★★ 1/5

Trustpilot

Hannah is the most disgusting person…

Hannah is the most disgusting person ever, I'm actually regretting giving her a good review, she has stolen my money and blamed me for not meeting certain requirements after i provided everything she needed, if certain requirements weren’t met then no problem, give me back my money and ill look elsewhere, dixons is trash and the service is trash, wouldn’t recommend it to anyone, they will steal your money and blame u for it,

Mohammed · 20 March 2026

★★★★★ 5/5

Google

Dixons were great from start to finish. We were first time buyers and very anxious stepping into the unknown with buying our first house. The team supported us throughout and no question was a stupid question. When our first property wasn’t progressing, due to the sellers, they were straight on the phone as soon as they found a suitable alternative property which met our needs. We managed to view before it went on the market and had the offer accepted within a few days. I could not recommend Dixons any higher. Big thanks to Christine and the entire team for their continued support and help with buying our first home.

Samantha · 28 December 2024

★★★★★ 5/5

Google

Mollie was very helpful and went above and beyond to assist us with finding a property that we loved. Nothing was too much trouble and we felt very well looked after.

Becca · 15 March 2026

★★★★★ 5/5

Google

Through one of the most difficult house moves that we have ever had to endure the team at Dixons were a fantastic support throughout. They kept up informed (good and bad news) expeditiously and tried to push things along when there were delays. It took almost 22 months for us to finally move (non of that attributable to Dixons) but the support we received from Lucy and the team was invaluable. Lucy left shortly before we moved so she never saw it through to the end but the service continued seamlessly until we were all able to joke at the end when I finally handed over our keys. I cannot praise Dixons enough for their support

Andrew · 29 August 2024

★★★★★ 5/5

Google

I want to thank Dixons for all there help and advice, especially Mollie. She was really helpful and knowledgeable, nothing was to much trouble and even though we didn't sell/buy from them i would not hesitate to use Dixons. Thanks team.

Mark · 30 October 2025

★★★★★ 1/5

Trustpilot

Just glad I'm not using them to sell my…

Just glad I'm not using them to sell my house. Cannock branch is terrible. No one to answer phone and they don't reply to messages left. Finally booked a viewing and no-one turned up, total waste of time. Finally managed to view and put forward an offer and they failed to get back to me in a reasonable amount of time. Since then I found another property with another agent placed offer which was accepted. Thanks for nothing Dixons Cannock.

Dean · 9 September 2026

★★★★★ 5/5

Trustpilot

A pleasure to work with

A pleasure to work with. Very professional, took care of all of our viewings, and got us a great price. Daniel and his team talked me through everything in a polite, professional and friendly way. I would definitely recommend them. Thanks all.

Roger · 24 June 2026

★★★★★ 5/5

Trustpilot

Warm & Friendly Estate Agents

Dixons Selly Oak was a stark contrast to what we experienced when we started our journey to sell our home. After a very disappointing experience with another agent, they were professional and proactive, always one phone call away. The team, Becky, Amy and Claire were consistent, persistent and determined, to ensure we got the sale. Great service. N&J

Nia · 22 October 2025

★★★★★ 5/5

Trustpilot

Dixon Yardley

What a amazing team, they made my sale very easy and stress free. Staff very polite, friendly and helpful. Becky was brilliant. So glad i used Dixon Yardley to sell my property and would always recommend the Yardley branch. Keep up the good work Dixon Yardley. 💯

Consumer · 6 January 2026

★★★★★ 5/5

Google

Could not recommend Laura and the whole team at Dixon enough! They were all amazing with helping us sell our house (twice). We were looking for something very specific which took a while to find. Laura, Lucy and Christine were all SO understanding and didn’t make us feel pressured to make a decision even thought it could have meant the house sale falling through. I would recommend them to anyone thinking about selling!

Danielle · 12 June 2023

★★★★★ 5/5

Google

Myself and my boyfriend have just bought our first home with the help from Dixons. Everyone we spoke to was so lovely and attentive. A specific shoutout for Jess who was very helpful and guided us through the process. It was a pleasure to work with you! Thank you!!

Keely · 15 March 2026

★★★★★ 5/5

Trustpilot

Excellent service

Recently put an offer in for my first house and was super daunted by all the legal and morgage requirements that needed to be in place to make the purchase complete. Thankfully the team at Dixons Acocks Green helped me. Adam, Lee and Courtney were always a phone call away. I would recommend anyone buying there first home to buy the hand in hand house purchase service provided by Adam it does come at a fee but well worth it as all solicitors are in house and he will save you allot on your monthly morgage repayments.

Kamran · 15 October 2024

★★★★★ 4/5

Trustpilot

Renting

Holly was very helpful and answered all the questions we had! Very quick process and can’t wait to be in our family home!

Sophie · 28 May 2026

★★★★★ 5/5

Google

Would love to say thank you so much for helping with the sale of my mom in laws house.It took awhile with different things that popped up but was worth it in the end.Always there if I need advice.A big thank you to Lucy and Laura for all your help. So thank you all once again

Sally · 1 May 2024

★★★★★ 5/5

Google

We listed the property with Laura (who couldn’t have given us a more accurate price). 5 days later we were sold over asking price…5 WEEKS! Yes weeks, we are exchanged and moved. Lucy, Christine, Laura Eloise was all world class! Couldn’t recommend them enough. Thank you all so much. James and Joe x

Joe · 1 May 2024

★★★★★ 5/5

Google

We had a brilliant experience with Dixons. They sold my house within 5 days and every step of the way, they were brilliant. Laura and the team are spot on.

Christie · 13 April 2025

★★★★★ 1/5

Trustpilot

I did not receive the level of mortgage…

I did not receive the level of mortgage support I expected from this company. While their general customer service was satisfactory, the mortgage advisor was not helpful. Despite charging a substantial fee, I do not feel that he secured the best possible deal for me. In my view, Mr. Mazar Singh appeared more focused on maximising his own profit than on acting in the best interests of the customer, particularly given his £700 fee.

Simmy · 8 March 2026

★★★★★ 5/5

Google

From start to finish Christine, Lucy and Laura were with me all the way, offering their professional knowledge and support and we're so friendly and easy to talk to. I was never put under any pressure in choosing Dixons,to sell my property . Despite the difficult circumstances ie Covid 19, viewings were conducted by the agents, adhering to government guidelines at all times. I can't speak highly enough of the service I received. Thankyou

Miriam · 12 June 2022

★★★★★ 5/5

Trustpilot

Dixons Erdington made it easy

I've recently completed, I was a first time buyer, I'd had a previous bad experience where a dodgy seller pulled out at the last minute and cost me money, I was kind of struggling with the whole process, but Dixons made it easy for me. I was shown round the property by Alison, who knew everything about the property and the area, even who the neighbours were, then from there Sarah handled it and she was brilliant, always keeping me informed and chasing the other solicitor. Then my solicitor went into administration and couldn't carry on working and even then Sarah told me exactly what to do and handled it all for me once I had a new solicitor. It was a massive relief in the end. I'd definitely recommend Dixons after that.

Customer · 13 January 2026

★★★★★ 5/5

Trustpilot

Dixons - Erdington

Dixons - Erdington Branch - my brother and I sold our late parents property through Dixons Erdington. Charlotte Rose is a magician! Charlotte was superb from the outset with open and honest discussions about the property and excellent advice to sell the property via the Modern Auction Method. Charlotte had developers/buyers on her books who didn’t waste time. They visited the house and confirmed the same afternoon that they wanted to buy the house. A stress-free sale with no fuss and no mess. Also, Charlotte was very supportive, caring and assisted with arranging ID checks and documentation for my brother. Charlotte, again, turned into a magician by having a stunning flat on her books which was perfect for my brother and she negotiated a great price. The whole team at the Erdington Branch were approachable as well as completely professional - I would totally 100% recommend the team in Erdington. Thanks so much.

Rachel · 23 May 2024