Trusted Agent profile · Worcester
Verified
★★★★★
167 reviews across 2 platforms
292 Tolladine Road, Worcester, WR4 9BA
The Property Centre's office in Worcester, at 292 Tolladine Road, is rated 3.7 out of 5 across 167 reviews on two platforms.
Every review we hold for the Worcester office, from every platform, shown as written. First names only.
5/5
FacebookTuffley Branch were amazing, sold the house within 12 hrs (Thanks Leroy ) and went out of the way to find us a great house(Thanks Shona :) ). The team kept us up to date and informed throughout the whole process (thanks Leon, James and all the others), made it very straight forward and to top it all off Lee (financial advisor )found us the best mortgage I've seen . Thanks a million :)
1/5
FacebookNot great customer service when your viewing gets cancelled within 24 hours due to the property being sold.. We waisted 2 days waiting for some simple information that I had to chase up. Then worked with the agent for there most convenient for them to accommodate the viewing. The correct option would be to honour existing viewings and to take property off the market. Although I do appreciate the conditions of the market at the moment.
We apologise for any inconvenience caused by this. In this instance, we were instructed by our vendor to take their property off the market and cancel any further viewings, as they had received an agreeable offer that suited them and their situation. Whilst we understand your situation and apologise for any inconvenience, we will always act upon our vendor’s instructions. We will continue to endeavour to find you your next home and if there is anything else you need, please feel free to talk to one of our team.
5/5
Facebookjust made my fourth profit withdrawal with Mr Ralph Carico, his team were very responsive when it came to questions or concerns as a first time trader, He’s the right one here with his help I was able to get profit, The process was very smooth, Thank you Ralph Carico
5/5
FacebookAfter doing months of research I chose TPC, ( Quedegley) I was recommended to TPC after they did a fab job with our friends sales. Noting was too much trouble, Never pushy or rude, unlike other Agents, They went way beyond the call of duty for me on several occasions and I was massively impressed. Thank you James , Mark , And the ladies, One very happy customer �
1/5
TrustpilotOur experience wasn’t good
Our experience wasn’t good. We were taken in by the sales pitch and promise of an excellent service. Once the contract was signed the problems started. The virtual tour was published without our approval, the photos weren’t great and the description was copied from another property. We sold quickly, but the buyers dropped out after dragging their heels. We couldn’t get any information from our sales progressor, and when we complained about the poor communication we were told the sale had fallen through. They didn’t really seem interested in selling our house after that. When we decided to change agents they forewent the 4 weeks notice period and released us immediately and unceremoniously shoved our keys back through our door.
1/5
TrustpilotAvoid at all cost!
Avoid at all cost! We ended changing agents due to appalling process. During the evaluation process they said they could sold for 15k more than anyone else. When they came back to sign the contract one week later they dropped the price 15k which was extremelly dissapointing. We actually agreed on a 5K drop only. When they took the pictures we were very specific about not publishing the garage one because it was a mess. In theory they took it for measuring purposes. Guess what? It was published! We sold very quickly but communication stopped. 10 days before exchange I sent an email asking for information about buyers mortgage situation and survey. Someone different sent an email inmediately saying buyers have dropped out, no other explanation given. From there onwards, they only brought people that clearly have been convinced with no real interest in the house. Agents showing the house were constantly late (in one occassion 10 minutes late!). They even left some lights on after one of the visits. We have pets so we were very specific also about not closing doors but we found several of them closed after single visit. 0 interest in selling the house. In the end, we lost the house we have bought and we had to change agents.
1/5
TrustpilotDISAPPOINTING
Richard Refused to let a property because they said it was a dirty trade but then accepts another company who’s also a dirty trade. Exactly the same business as ours. Avoid this company! They are completely incompetent and accept anyone when it suits them. AVOID.
5/5
FacebookI would just like to thank Millie and Oliver from the Longlevens branch for their constant hard work and support in selling my property. They demonstrated hard work and pure dedication to me throughout the whole process with the best outcome of finding a buyer for my house☺️ it has been lovely getting to know them on a professional level thanks again for everything guys
5/5
TrustpilotSharea and Dawn are amazing…
I started the house hunting journey with the Property Centre and it all ended with them. Got the best experience always, from Viewing ideal properties and updates on new on the Market properties and Sharea Mckay helped me a lot in this aspect. When my Offer got accepted Dawn took over and updated me all the time on the progression of the Purchase. I highly recommend the Property Centre.
5/5
FacebookTop notch service- long drawn out sale but professional and helpful all the way through. Thanks to Chloe and to Mike and his team in Worcester
Hello Rachel, can I request a friendship? your timeline says exciting things about you, please send a friend request if that's okay with you, Thanks
5/5
TrustpilotFaye made our experience easy and…
Faye made our experience easy and hassle free from the start and made us feel at ease! Would definitely recommend property centre for a professional but friendly service.
5/5
TrustpilotI highly recommend them
As a first-time buyer, I had a pleasant experience purchasing a property with The Property Centre in Gloucester. The staff at the Quedgeley branch were very responsive during the whole process and would always reply to my queries through phone calls or emails as swiftly as possible. They made sure I was constantly kept in the loop about any progress or delay which made me less anxious as one can imagine.
1/5
TrustpilotWorst customer service!
Not a great lady that showed us around a property, not a very warm welcome. Had booked in viewings very close to each other so ended up pretty much being moved on so the other person could view, bearing in mind that the person after us got a very warm welcome and greeting unlike our family. Just forgot about us viewing it and went on to the next client and left us to go out the back door, worst viewing weve ever had.
5/5
TrustpilotProperty Centre Worcester
The Property Centre were fantastic whilst buying our first home. All the staff in branch were welcoming and helpful. Faye dealt with us from start to finish and was extremely professional, easy to talk to and took the stress of buying a home away from us! Very quick to answer any questions we had and worked so hard to get exactly what we were looking for. Would highly recommend the Property Centre Worcester.
5/5
TrustpilotFriendly and helpful.
Friendly and helpful. The property was marketed quickly and sold on first viewing, so I can only be delighted with that! I am very pleased with the service, especially the office staff who were always obliging, kept us up to date with progress and made the whole process easy.
4/5
TrustpilotAlways happy to help
Quick sale and a shout out to the 2 Dan's who were always on hand to assist. As ever, a pain with solicitors but all good in the end. Recommend you search for your own solicitor as I didn't even speak to mine in 4 months!!
5/5
FacebookI would just like to say a massive thank you! Through one of the craziest of times covid-19, Claire has been exceptional! She has gone above and beyond as a mortgage advisor! She is both personable and professional and I can’t thank her enough! Highly recommended.
5/5
FacebookPoppy and her team at Chuchdown Property Centre are great. They've sold our house several times whilst we were desperately trying to find one to buy. They have been endlessly cheerful and positive, even though we must have driven them crazy at times. Hopefully we've found the place now -fingers crossed!!
1/5
TrustpilotCharlotte Madden Horrible
I dealt with a Charlotte Madden and she's highly unprofessional! she gave me a that for a viewing i provided all my details and called and emailed for 4 days consistently and she never responded. One time I called someone answered and hung up on me. Based on these reviews I do not recommend them. She didn't even have the courtesy to get back to me on the day to cancel.
1/5
TrustpilotCompletely useless sales progression team
Completely useless, absolutely shocking. They lure you in with a competitive price to sell your property, then when you're in with there sales team your move will die an agonisingly slow death. I used the Property center once before last year, in that attempted I had offers accepted in June and the sale dragged on until November, before unfortunately collapsing. I thought then that 6 months was a joke how long the property centers sales team took, however I foolishly stuck with them. On my second attempt I sold, and had my offer accepted in January, and at the time was told by the sales progression team this would be a quick move with almost no chain. A beautiful lie. it has now been 8 months, and there is still no end in sight for me. For the love of god, avoid the property centre or your purchase will be lost in purgatory forever.
1/5
TrustpilotVery dishonest agency that do not keep promises
Honestly speaking, the property centre contacted me and promised to have an online video of a flat located at The registry sent to my mailbox on Tuesday (19 Jul). However, there was no response from them afterwards until today (21/7), I called the centre again. The centre coordinator (Grace / Sophie, as the phone reception was very poor). She said the colleague that was in-charge of my case was not available (Mr. Mac Patel), but she could definitely send the video and booking form to me today before day end. However, still, no email response from the centre. Then I re-checked the flat advertisment online, it was already removed by the centre. All I would like to say is that, be HONEST to your clients, about what are available and what are no longer available for them. This is called - professionalism.
5/5
TrustpilotCan’t fault this agent
Can’t fault this agent. Property centre assisted me with the purchase of mine and my brothers first home. Will definitely be going back to the Worcester and St John’s property centre in the future as found I them trustworthy and reliable. Their communication was great throughout and nothing too much trouble. Buying and selling doesn’t have to be stressful when you have a great agent 😀 Thanks again all
1/5
TrustpilotHorrid experience
This was the property centre in Worcester. We were in the process of looking for houses/flat with the property centre. The agent - Jamie we had a viewing with one of the days, was absolutely so rude, we we had said that we were stuck in traffic and going to be 10 minutes late. He asked us for specifics, and started interrogating us down the phone. I believe that we are all adults, and that I didn't need to be interrogated. We had apologised for being late, but then he continued to be horrid. We will no longer be continuing our search for house through the property centre.
5/5
FacebookA big thank to Kelly and James for all your help on the selling of our home . Sold within one week !!! Your service was professional and honest from day one to completion . We will be recommending the Worcester property centre our friends and family .
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