Trusted Agent profile · Woodford Green
★★★★★
1,311 reviews across 2 platforms
461 High Road, Woodford Green, IG8 0XE
Portico's office in Woodford Green, at 461 High Road, is rated 4.2 out of 5 across 1,311 reviews on two platforms, including 182 Google reviews rated 4.4.
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Every review we hold for the Woodford Green office, from every platform, shown as written. First names only.
1/5
TrustpilotCriminals that want your deposit…
Criminals that want your deposit careful of Natalie. The deposit team are not the messenger, they advise the landlord.Asked for my deposit a week ago and was ignored until I put in a request to DPS then they came out of the wood works. Demonstrates a lot about the company, they were willing to ignore me until they had to. My recommendation do not pay your last month, they will take your deposit anyway.
5/5
GoogleVery good and smooth communication, I recommend
Dear Dana Jo Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotProfessional service from Portico
I used Portico for lettings and have to say I got an excellent service. They simply asked what I wanted rather then just do as they pleased . A special thanks to Annie and Filberto from the Woodford Green branch. I would definitely recommend Portico.
5/5
TrustpilotKieran Downey at portico team in Ilford…
Kieran Downey at portico team in Ilford has been an amazing help with arranging some recent redecorations needed at our flat. Special circumstances made it much harder than us usual to arrange with the tenants, and so we are extremely grateful. Many thanks Kieran!
5/5
TrustpilotHey there
Hey there! I just want to highlight that I was offered the opportunity to see a couple of apartments and the service I received was great since it was personable and honest.Flora Eshagzadeh was clearly client-centric with brilliant communication skills and her organizing viewings were fantastic.
1/5
TrustpilotI was contacted by an agent on Thursday…
I was contacted by an agent on Thursday about a flat I was interested in renting. A visit was scheduled for the 14th at 11.10. Well, I arrived at the place before the scheduled time, I waited for a few minutes before contacting the agent by message, which I did not get a response. After 40 minutes I called and no one answered, I sent another message and I'm still waiting for an answer until now. It is important to mention that I am a 6-month pregnant woman, with a high-risk pregnancy, I spent almost £50 to travel to the site of the visit, I spent more than 40 minutes in the rain and wind. I find the behavior of Mr James, Portico to be totally unacceptable, and I will take legal steps to prevent this from happening to others in the future.
5/5
GoogleEffective customer service, Active response, work on time, Polite in Nature, Complete Guidance and Trustworthy. Thanks again Mr Ash Patel.
Dear Mr Kim Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI used Portico to rent an apartment
I used Portico to rent an apartment, the service provided by Annie Munday is professional, she is kind, friendly and always keeps in touch with clients to help them choose the house they want.I recommend the Portico agency and especially Annie for their quality services!
5/5
TrustpilotSamuel Johnson and Sanyah Rashid were…
Samuel Johnson and Sanyah Rashid were fantastic to deal with when renting my first property. Both were very helpful in guiding me through the process and accommodating for my requirements. Very timely when dealing with inquiries and made sure I was well-informed before making a decision.
5/5
TrustpilotA big thank you to Saeeda who has…
A big thank you to Saeeda who has really gone above and beyond resolving all of the issues we’ve had in our flat throughout the tenancy. She had really turned around a horrible and stressful experience into a positive one. Wishing her all the best.
5/5
TrustpilotThey were really helpful even though I…
They were really helpful even though I was a bit late they still took time to help me. Great service, will recommend to everyone.
Dear AndreiCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotCan’t recommend highly enough
We just bought our very first property with Portico in Clapham and we can’t recommend highly enough. The whole team was helpful, responsive and patient throughout. Everyone is so friendly and easy to talk to, not to mention highly professional. Many thanks to everyone who was involved - Bella, Holly and Kate!
Dear Lee,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat service from Daniel
It was lovely getting to know Daniel and he was always on hand to answer queries and chase things up from other buyers in our chain. He kept us informed at all times and helped keep our sale on track.
5/5
TrustpilotAmazing service
Salma made the flat hunting process so easy and stress free, she was always available over text or call to answer any questions!
5/5
TrustpilotMeera and Magdolna were very helpful
Meera and Magdolna were very helpful, professional and answered all our concerns in a proactive professional manner.Thank you guys and Portico.
1/5
TrustpilotWithholding deposit for 2 months
I have been trying to get in touch with portico for the return of our deposit. They have been withholding it now for two months and I have been trying to get in touch with them via email and phone calls. The number listed for the department is faulty and won't put me through, the general queries number does not put me through to anyone, but promises to call you back. I have yet to receive any sort of attempt to get in touch with me from portico.
5/5
TrustpilotKnowledgable and courteous
Have been a client of Portico previously. Provided me with professional advice and information on the area and how much rental yield I could expect for my property. I mainly dealt with Vatche Cherchian - very knowledgable and courteous. Will definitely continue to use in the future.
5/5
TrustpilotWe recently rented a flat through…
We recently rented a flat through Portico Leyton and the tam were just brilliant. The whole process was ver smooth and quick. We had Abbie, Jack and Billy supporting us through the process. I would definite recommend them to anyone needing property services. Ulla kamara
Good morningCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThank you to michael for helping me…
Thank you to michael for helping me find my new flat, he managed to change my mind so easily. Highly recommended
Dear TiagoCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Michael a 5 star rating! Many thanksCustomer Care Team
1/5
TrustpilotGood when it comes to signing up to a…
Good when it comes to signing up to a rental agreement, very attentive, friendly and quick response time. During the tenancy they were as expected and dealt with minor issues relatively quickly.However when it came to communication to the landlord, Portico were terrible and took weeks and sometimes months to get an answer back from the landlord. What is the point of a management company if they cannot get answers from the landlord. Awful customer service, leaving us in the dark for weeks and months regarding repairs. We were left with a broken window, broken oven and broken washing machine through the Summer. This included 2 heatwaves meaning we could not open our bedroom window and ventilate the property, and into Autumn this started causing mould growth to build up around the window. Portico said they offered options to the landlord but they refused, however we were expecting more from a management company and would assume they would have a contract with the landlord to provide a reasonable and safe accommodation for us as tenants. We were passed around 3 or 4 different people in the management team, taking weeks of us having to re-report the issues.All in all I would never recommend portico. We are still waiting on our security deposit back.
5/5
TrustpilotHelpful and professional
Very happy with the service provided from Filiberto and Annie when renting out our property with Portico. Found them very helpful and professional throughout the process. There was good communication with us through every step, which was appreciated as first time landlords.
5/5
GoogleDaniel and his team were absolutely amazing. From the moment that he visited the flat he was always on the end of the phone if we had questions. Very professional and especially helpful through the Lockdown time. Would definitely recommend to others.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotWe would like to say thank you to Casey…
We would like to say thank you to Casey the Portico Handyman that attended yesterday and fixed a few issues we had quickly and efficiently, would definitely recommend him!!!
5/5
TrustpilotMy experience with portico agents…
My experience with portico agents (Sanyah) has been amazing. They are very professional and attentive. Sanyah made sure the finding and renting of the property process ran smoothly and served as a great negotiator and liaison between the landlord and us. Highly recommend to Portico.
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