Trusted Agent profile · Woodford Green
★★★★★
1,311 reviews across 2 platforms
461 High Road, Woodford Green, IG8 0XE
Portico's office in Woodford Green, at 461 High Road, is rated 4.2 out of 5 across 1,311 reviews on two platforms, including 182 Google reviews rated 4.4.
Every review we hold for the Woodford Green office, from every platform, shown as written. First names only.
5/5
TrustpilotThe best office
I just want to say a big thank to you all and also how happy I am with the team, especially Sanyah, Samuel and last but not least, Sean for being such proactive and cooperative team. I wish you all the best and a successful career! Keep the good work and hopefully many customers!!
1/5
TrustpilotIf I could give 0 stars I would
If I could give 0 stars I would. Not a single thing went smoothly before during or after our tenancy. We moved out over a month ago and have neither been checked out nor provided with contact details for those responsible. Just 'we'll chase that for you' we are now seeking intermediaries to represent us in this issue. Absolutely dreadful
Dear Cat Cattermole,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team
5/5
TrustpilotVery helpful
I asked for a valuation, got immediate response and excellent service. Sean was prompt, efficient, warm, clear in his explanations, speedy in follow-up paperwork and very helpful, providing me with useful supporting material. I felt fully informed and in no way pressured. Should I decide to go forward I will definitely be back in touch.
5/5
TrustpilotCredit to Simon for his efforts to make the process run like clockwork.
Pro Property London has been a contractor for conducting Portico's inventories since 2015. Simon and the team are friendly, pro-active and helpful in sorting issues when they arise. It's lovely working with clients who value the service we provide - Credit to Simon for his efforts to make the process run like clockwork.
1/5
GoogleThey should change their name to cuntico, they mess you around then find an excuse to keep your deposit. Landlords tenants and buyers be wary of them.
Dear Halil L, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
TrustpilotThank you Portico Walthamstow
A huge thank you to Claire and Sean in the Walthamstow office for their patience, care and attention in getting my property sale & purchase over the line. While other estate agents were impossible to get through to, Portico were always available and willing to help. Well done and thank you.
1/5
TrustpilotI am acting as a Garantor for my…
I am acting as a Garantor for my daughter who rented a property in Leyton. My daughter is a young student , training to be a nurse and when she moved in her landlord sorted out some things for her and her flatmate and they asked who they should pay the rent to . The Landlord said them . So they paid them but the agents didn't like that so they kept sending me and my daughter demands for late payment. She has now left that accommodation and her flat mate has stayed on and we are again both of us getting demands from the agent . My daughter has been so stressed over the whole process of renting from Portico and she dosnt deserve it and frankly neither do I . The automated email system they have is awful and I wouldn't recommend this Agent to my worst enemy . They should be totally ashamed of their conduct which I believe is illegal, sending demands when they are illegitimate. PLEASE FIND A SUITABLE AGENT NOT PORTICO AS THEY ARE A SHAM
1/5
TrustpilotUntrustworthy and incompetent
Really poor service all round. I have, thankfully, now moved out of their property. But, if you are unfortunate enough to be about to start renting from these estate agents, be aware of the numerous dodgy practices they will attempt.They will firstly pressure you into signing a "no-deposit scheme" in order to secure your property. Which although it would be illegal to outright force you, they make it abundantly clear that you will not get the property unless you sign up for this £60 a month charge. If you attempt to request a conventional deposit, as you are legally entitled, they will tell you this is likely to be a dealbreaker for the landlord who will look to the next applicant. Now, purely coincidentally I'm sure, they receive a large cut of this monthly premium for each unfortunate tenant they successfully refer.Additionally throughout the process you will be pressured into signing up for, Portico sourced, contents insurance. They will be deliberately vague in specifying whether you are legally obligated to sign up (you are not). Going so far as to state that the landlord is insisting upon it (despite it making no conceivable difference to them). Now weirdly, they also get a cut of this money. But I'm sure that's not a factor in why they attempt to pressure you into another needless expense. They must just be concerned for the safety of your possessions in their overpriced properties...They will also demand from you completely ridiculous amounts of personal information, which I have never been asked for before or since.Add to this that they are completely disorganised, uncommunicative, consistently slow to address maintenance issues and generally incompetent and you are left with a pretty dreadful experience. Best avoided if at all possible.
5/5
TrustpilotThe sale was complex and complicated
The sale was complex and complicated. It spread out over two years, whereby buyers were ill and dropped out, or buyers fell away for other technical reasons. The guys were totally professional and persevered. 100% top marks to Samuel, Densel, and finally assisted by Irene. I would recommend these guys without a doubt.
Dear ChrisCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI had my viewings with Samuel who was…
I had my viewings with Samuel who was great, really efficient, friendly and quick at getting us the answers we needed. Then Sean was dealing with us and he was absolutely amazing. Extremely professional, good fun, patient and understanding and did whatever he could to help! I would highly recommend him. Thank you guys!
5/5
TrustpilotI have just had the best experience…
I have just had the best experience with Portico Battersea and my agent Jodie. After renting in London for 15 years, this has by far been the smoothest experience with an estate agent to date!!
1/5
TrustpilotThis is about renewals only.
The renewals team's lack of professionalism is shocking. Mia Wilcott ignores emails and lacks accountability. If you have to work with Mia, contact someone higher up to avoid issues with your account because she will not respond to you.There have been numerous problems, including an error in doubling the rent on my new contract. Be cautious and review everything carefully before signing due to their lack of attention to detail. Mike Hookway and Omar Ali are extremely helpful, but when they are not around it would seem that things fall apart. It has been an exhausting and frustrating process.Despite exceptional teams like Chris Athanasiou at Woodford and Hannah at Stratford, the renewals team's poor performance tarnishes the overall reputation. They need serious restructuring or advanced training to improve.
1/5
TrustpilotWe have been having a very poor service…
We have been having a very poor service throughout the 7 years we have been renting our flat in Highbury.Whenever we had a problem we had to wait many days before they replied and took any action.Most of the times we had to address directly the owner who could step in and unblock the situations.At the present moment , we are experiencing a huge delay in the return of our deposit:after one month since we left the property we do not know yet when the founds should hit our account.
5/5
TrustpilotSince Sumaiya has been property manager…
Since Sumaiya has been property manager she continues to get things done and always reassures you each step of the way.
5/5
GoogleDaniel, Adam, Carmen and the team at Portico have been a pleasure to work with during our sale. Their local knowledge was invaluable in drumming up interest in our property. We had over a dozen viewings in the first few days and half a dozen offers within the week.
5/5
GoogleBest thing about the Portico Woodford office is Sales Manager Daniel Cantle, who is fantastic and works incredibly hard. Great communication, very friendly and professional. Also gave us a great deal. As long as Daniel is working on your sale you will have a great experience. Thanks Daniel!PositiveProfessionalism, Value
5/5
GoogleI think Daniel Cantle and his team at Portico (Woodford office) were wonderful. Daniel in particular was very professional and supportive during very challenging times. He managed to guide us through Brexit, losing a buyer at the last minute and Covid 19! I would thoroughly recommend Portico for selling and buying. Many thanks
5/5
GoogleBig thanks to Portico for selling our mother's 5 bed house in Woodford Green which needed a good deal of renovation and was therefore a challenging sale. We have been consistently impressed with the highly professional, and friendly service offered by the team, particularly Daniel and Bil, for their excellent communication and tenacity!
5/5
GoogleI recently bought my flat through Portico and David has been brilliant through outthe entire process. I was kept informed on the progress of the sale, what items were outstanding and directed to who I needed to talk to in order to get things resolved. If only all Estate Agents were like David!
5/5
TrustpilotWorld class customer service by portico(by Kieran Downey)
My big thank you to ilford office staff and manager Rashad, always helpful. Repairs coordinator Kieran Downey is great human being, confident and providing best customer service. I am feeling well settled in new house because of his quick maintenance work. Thank you Kieran, thank you so much.
5/5
TrustpilotProfessional
Professional, organised and helpful. I approached Portico after a disastrous experience with a different Leyton Letting agent. Billy from Portico, Leyton supported me through a complete renovation of the property, holding the keys to give work people access and ensuring the work was done to a high standard. They advertised the property, organised the viewings and vetted the prospective tenants. I was kept informed throughout. I recommend their service.
1/5
GoogleWhen it came to renewing the tenancy they attempted to raise the rent by over 25%. From £1775 to £2400 than to £2100 than £1900 than within the guidelines of the Retail Price Index, being a minimum of 3% and a maximum of 8% to £1835. No gas certificate for 2022 and if there’s a late payment they will call/email you in a disrespectful and harassing manner. All respect goes out the window and it turn more into a thuggery practice. I’m waiting for a bunch of tricks when it’s time to return my deposit and I’m expecting it. Door handles look like they’ve been drilled back on over 10x but they’ll probably say I done it. Poor property maintenance, poor customer services, unethical practices and harassment. If your going to no pay a premium within the renting sector honestly avoid these lot.
1/5
TrustpilotWas a positive review...
Review was written after starting tenancy. By the time we ended it two years later, there is only one rating I can give it. Be careful.
5/5
TrustpilotProactive
Proactive, friendly and supportive team. Spencer, Tommy, Bilal and Kelsee were all fantastic from start to finish on what was a tricky sale and purchase
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