Trusted Agent profile · Woodford Green
★★★★★
1,311 reviews across 2 platforms
461 High Road, Woodford Green, IG8 0XE
Portico's office in Woodford Green, at 461 High Road, is rated 4.2 out of 5 across 1,311 reviews on two platforms, including 182 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Portico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Woodford Green.
Every review we hold for the Woodford Green office, from every platform, shown as written. First names only.
5/5
GoogleThank to Filiberto and his team, very kind and professionals. Recommended
Dear Vittorio Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotSean Hewitt has been looking after my…
Sean Hewitt has been looking after my property for many years now, and I can honestly say how pleased I am with the way Sean has worked with me. He’s approachable and efficient and easy to talk to. I couldn’t wish for a better person to look after my property and would certainly recommend him to anyone thinking of entering the rental market.
1/5
TrustpilotAs a landlord some of the worst service I Have ever experienced.
As a landlord some of the worst service I have experienced. Been trying for 2 months to recover damages and unpaid rent from previous tenant. The tenant is able to withhold some of what I am owed from the deposit due to a careless, faulty check out report which missed a number of issues including broken handles and damaged walls and a broken oven. I immediately challenged the outgoing report the day after I received it. 8 weeks later I have had no reply to any of my emails. I’ve been chasing an update on liaison with the former tenant for 2 weeks. No reply. If this is how they treat a landlord I am terrified of how they treat a tenant. I am over £1000 out of pocket and can’t even get Portico to share details of their complaints procedure. I don’t see why I will end up out of pocket due to this negligence and incompetence, or why the former tenant should have to wait for resolution either. It’s completely unacceptable. Avoid Portico at all costs.The irony of the reply from Portico is that I have still not received any notification of the dispute raised with TDS. It took me almost 12 weeks to get there. Portico have apologised to me privately for the errors on their part which have left me out of pocket but we are now again back to radio silence.i also note the note here from the CEO doesn’t acknowledge these but dismisses my complaint saying it’s being dealt with my TDS and Portico is governed by strict rules. But what about the errors in check in and out reports? What about the failure to reply to my complaints about this for 6 weeks? What about the shockingly bad customer service? These are all common threads if you read the complaints on here and elsewhere. They just simply have no regard for their landlords and don’t understand basic principles of communication.
Dear Sakeena,I am sorry to hear you have experienced delays in securing a resolution regarding the damages caused at the end of the recent tenancy. Having looked into the matter I believe our Post Tenancy Manager has contacted you to recommend raising a dispute via the Tenancy Deposit Scheme to recover the cost of the damage. Whilst the TDS can take around 6 weeks to adjudicate on any dispute raised, I can see that Portico have already initiated this process and we are hopeful that we can secure a positive resolution for you in due course. We are governed by the strict rules and regulations of the Government backed Tenancy Deposit Scheme. My sincere apologies and I'm confident this will be resolved amicably.Kind regards,Robert NicholsCEO Portico Property Limited.
1/5
TrustpilotAs a landlord i have been shocked by…
As a landlord i have been shocked by the poor service meted out by Portico. The problem is their business model; Portico took over Spencers lettings agents in Woodford Green, who were experienced and knew the job. Portico continued to take over lettings agents across London, then chopped staff to save costs. There are insufficient staff, staff always change, there is no consistency or ownership. The service given is very poor. Three times they failed to respond to directions to call out tradesmen to do work for my tenants. Each time they paid me compensation for me having to do the work myself. Eventually i had to report Portico to the Property Ombudsman. As a result they gave up the contract to me in January 2020, so now my tenants and i can breathe a sigh of relief. One problem though, they sub-contracted their "inventory service" to a rogue company that went bust in under ten months, so now i have no inventory - very important on check-out. Footnote: I had always said i would be happy to pay for their services but they consistently failed to deliver. From a tenants perspective they are a nightmare, too. Glossy, shiny office, smooth talking, but once signed up you can kiss good-bye to any efficiency or care. Avoid like the plague.Footnote: Thankyou for the reply from the CEO. Re. the inventory company- I looked them up and found them on Companies House, for the record. I think from your reply that you were generally concerned. However, the service being meted out by Portico seems unchanged- see the review dated March 15th from some poor tenants.
Dear Mr Wade,It has taken me a few days to gather all the information about this tenancy and I can see this did not run smoothly. I can only apologise for the errors that occurred and this is not the level of service that I or the company would expect. We have learnt from this experience and several of the members of staff connected with these issues are no longer with the company. We have also addressed some of the ownership issues of the Property Management department by moving from a centralised structure to having dedicated Property Managers based locally in each office. The inventory company you refer to was not a limited company so would not appear on Companies House. Having said that we are no longer using this company.Thank you for your valuable feedback which has enabled us to make sure this doesn't happen in the future and again I'm sorry that we didn't do better for you.Kind regards,Robert NicholsCEO Portico Property Limited
5/5
GoogleWas very impressed with Portico Woodford Green especially Daniel, Bilal & Sean. They are a great team and work well together they get properties sold. They sold one of my properties when the other local agents couldn’t deliver results. They achieved a top price for me and offered exceptional customer service as well as a very competitive commission. I highly recommended them! Vishal
5/5
TrustpilotBest Viewing
Even though I did not take the property Erick has been the best agent I have experienced doing a viewing.
Dear Dino,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotSamuel from Portico has been absolutely…
Samuel from Portico has been absolutely incredible. He has gone above and beyond to help us and we have never had to chase him for anything. Samuel has answered every query and where he hasn’t known the answer has determinedly gone about getting the answers for us!! He is super honest and helpful. Thank you so much Samuel couldn’t recommend you enough!
5/5
TrustpilotExcellent service
Portico Leyton manages my property, and I'm very pleased with the service.Marc and his team are great, very helpful and trustworthy.Moreover, Marc can always give you very good advice and you can count on him.You can count on Alice to get things fixed in your property very quickly with a high standard.I am very satisified with Portico's service.
5/5
TrustpilotPortico Battersea Branch:
Portico Battersea Branch:Excellent service by Professional team with personal touch under the leadership of Medleen Brereton.Tenants were found for my flat after a week. All angles of property rental were dealt promptly with high standard & care. I noticed that all the staff work as a team, listened & addressed all my concerns promptly. Well done !!!
5/5
TrustpilotAdam was a star from start to finish
Adam was a star from start to finish! He worked so hard to help me sell my house and even when it sold he kept in touch and helped me get over the finish line. Can’t thank him enough!
1/5
TrustpilotThe worst estate agency, don’t use them
Not only is this the worst real estate company in history, but the worst company of all time. They only take service fees and provide no service. They don't refund the excess amount. They completely ignore you when you ask for the reason. This is a scam company. Don't ever use them. I'll give them 0 stars, or even 1 star.
1/5
TrustpilotMay have gone under!
Not sure Portico are actually still trading, my son is a tenant and we have emailed several times left several voice messages and after two weeks no one has responded. I’d be very cautious using them.
Dear LisaWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards Customer Care Team
5/5
TrustpilotPortico Services are excellent!
During a recent complication i had with a property i owned, i consulted Vatche Cherchian at Portico for advice. He succinctly summarized my situation, providing extremely useful advice and guided me throughout the complication until resolution. Without Portico and specifically Vatche Cherchian, I would not have been able to find a solution with such ease - thank you Vatche!
5/5
GoogleAsh provided us with excellent service throughout the entire process of moving, and we are really happy with his work.
Dear Évi Kuti Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotDodgy Agents
My review is from the tenant’s perspective.Unfortunately my experience with portico Woodford wasn’t good.During my tenancy term, I found them to be a landlord focused team. Important fixtures / repairs like malfunctioning of door locks was refused by saying that the landlord doesn’t agree so Portico can’t help.Upon following up on complaints reported on Portico’s portal, our property manager Annaliese would raise her voice and ask us to wait till landlord gives a go ahead for the repairs (which unfortunately didn’t happen during the entire tenancy term)At the end of the tenancy term, portico attempted to keep the security by publishing an out dated check out report. Thankfully by disputing the case with TDS, I was able to recover the security.A small tip for anyone using their services is to try to get hold of the check in report as soon as you move in the property so the tenant has a record of the property condition at the start of the tenancy. Portico won’t share it with you and at the end of the term they will try to establish that damages were done to the property by you. Also, please do all correspondence with portico Woodford in writing (over an email) because only then you will be able to establish that you have been reporting the property issues timely to them.At the time of disputing the security with TDS you will not be able to prove the log of conversations that happened over phone and portico will deny of any issue reported.I was able to recover my security because I had kept the evidence of every correspondence else I won’t have lost my security because portico did attempt to present fraudulent evidence to TDS
5/5
TrustpilotSanyah and team were extremely helpful…
Sanyah and team were extremely helpful in contacting me about a viewing showing me the flat and then ensuring all paper work was completed on time. She was very considerate and patient and any questions I had to ask she always called back or emailed me back with a quick response I am extremely greatful for their help to date!
4/5
TrustpilotI just want to give a shout out to ...
I just want to give a shout out to Spyros Miaris for always being available to take my call and provide help and support, even though it’s not his area of expertise Spyros goes above and beyond to assist despite the challenging climate we’re all faced with. Thank you for your excellent customer service, promptness and professionalism Spyros!
5/5
TrustpilotI have used Jack lots of time for…
I have used Jack lots of time for renting my property and he’s always been so efficient - he got me a tenant in super quick time and was so good to deal with. Bianca was also excellent I would highly recommend portico as a company as the staff are so fantastic to deal with and really on the ball
5/5
TrustpilotExtremely professional
Daniel, Adam and Imran were extremely professional, selling our home quickly and efficiently. Natalie was superb, going above and beyond, to see it through Exchange and Completion in a very time pressured situation. Thanks to you all! We would absolutely recommend.
5/5
TrustpilotThank you Erick and portico Hammersmith…
Thank you Erick and portico Hammersmith for meeting our needs and helping us with our flat search
Dear Alice,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleElla in Woodford has been very helpful, friendly and efficient. Thank you for your help so far.
Dear Lewis Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotTerrible attitude during the call
I want to leave a review about the horrible manager who answered my call at Portico Leyton. During the call I apologized for my English because I speak with a slight accent and from that moment all I heard was sighs and a desire to end the conversation quickly. I was told that without a job in the UK, they could not show me anything and make an appointment for viewing only if I could pay for a year's rent at once. This manager is the reason for the problem with the real estate market in the UK. We have just moved on a talent visa that was approved by the UK and of course we don't have a job in the UK right now, but we do have an income, but obviously the portico managers are of a different opinion and they decide who they want to work with and it's definitely not people from other countries.
5/5
TrustpilotNatalie Banton was responsive and…
Natalie Banton was responsive and helpful in arranging the return of my deposit and I commend her. Robin Powell
Thank you again for taking the time to let us know how we did. We hope you have a great day! Many thanks, Customer Care Team
5/5
TrustpilotProfessional-Caring-Efficient
I have had a very good experience with the Portico Property Manager Sumaiya Islam.On 07thof November 2023 we report house boiler failure at 07am in the morning .At 09.am I have had a call and email from Property Manager Sumaiya Islam about the plumber engineer visit at 12.00 pmAt 1.00 pm we have had a new email from Sumaiya saying that the boiler will be replaced on Thursday 09thof November.The boiler was installed completed as we had been informed by Property Manager Sumaiya Islam.Professional-Caring and Efficient Thank you
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Tell us what you need and we'll put you in touch. Portico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Woodford Green.
