Portico Woodford Green reviews

★★★★★ 1/5

Trustpilot

They gave our flat to someone else!

A week before moving in, they lost us the flat!

Molly · 14 October 2025

★★★★★ 5/5

Trustpilot

The team were very helpful to help me…

The team were very helpful to help me find the right play to stay.

Cassly · 1 September 2025

★★★★★ 5/5

Trustpilot

Very efficient service

Very professional and efficient service from property viewing up to completion. Imran is always prompt to respond and managed the process really well.

Ge · 31 August 2022

★★★★★ 1/5

Trustpilot

Thieving and deceitful.

Sheikha · 12 December 2025

★★★★★ 5/5

Trustpilot

During my search to rent a property

During my search to rent a property, I was frustrated as I always find moving difficult. Lady was a great agent and made the process easy, she supported me with my search and found me the perfect property to meet my requests. She was very professional and polite throughout and I will definitely be using portico going forward.

Dear · 1 April 2022

★★★★★ 5/5

Trustpilot

Brilliant

Salman was really helpful and made the process of finding a flat so much easier for me and my friends. Great customer service here

Anjali · 30 June 2022

★★★★★ 5/5

Trustpilot

Excellent Customer service

Portico have been managing my properties and I must say that I have received excellent customer service so far. They have found good quality tenants who have been in my properties for a while now. Andriana is a great asset to the company, she is always happy to help with any queries and very knowledgeable. Would definitely recommend Portico to any landlords out there!M. Nguyen

N · 2 December 2020

★★★★★ 5/5

Trustpilot

Extremely impressed with Portico as a…

Extremely impressed with Portico as a company and in particular Christos Athanasiou. The most approachable and professional agency I have used. I have just made a major relocation from Southampton and Christos made the process so seamless. This has made the entire experience less stressful. Christos is extremely supportive, reassuring and communication has been excellent and efficient throughout. Highly recommended.

Leah · 16 November 2021

★★★★★ 1/5

Trustpilot

I am writing this review to share my disappointing experience with Portico

I am writing this review to share my deeply disappointing experience with Portico estate agents. Throughout the entire process, from the sale of the property to move-in, move-out, and deposit return, we encountered numerous issues that caused significant distress.Our initial interactions were with letting agent Erick dos Santos, who demonstrated sexist behaviour. He refused to engage with me, preferring instead to liaise exclusively with my male partner. This was not only unprofessional but also disrespectful.The day we were supposed to move in, we discovered that the flat was far from ready. It had not been cleaned, there was dampness on the walls covered by plaster, and no paint had been applied. Despite the fact that we had hired a moving van for the day, Erick did not seem apologetic or understanding of our situation. He claimed the property was 'habitable' and failed to acknowledge the additional costs we incurred due to the delay, as well as the additional distress.Whilst he claimed to be looking into resolving the issues, Erick screened our calls for the rest of the day and never returned them. Even a visit to the Portico office yielded no help. This made for a very negative moving-in experience.The move-out process was equally fraught with problems. Our tenancy agreement stated that our tenancy ended on September 10th. However, at the end of August, Portico informed us that our move-out date was October 10th, based on a clause in our tenancy agreement that we had no record of. We later found out that the page containing this clause had been shredded. Despite our efforts to understand the situation, Portico was unresponsive and could not provide any evidence supporting their claim.As a result, we were forced to stay in the property one month longer than agreed. This was extremely inconvenient and added both unnecessary stress and costs to our move.The final issue was regarding the return of our deposit. Despite leaving the property in good condition and professionally cleaned, Portico failed to advise us of any deductions within the timeframe stated in our contract. Natalie Banton, who was handling our deposit return, ignored our requests for our deposit to be returned. After proposed deductions were finally shared (after the timeframe stated in our contract), we disputed these, but our disputes were met with silence, for a period of 3 months.It was only after involving The Tenancy Deposit Scheme (TDS) that our deposit was finally returned. Natalie's lack of communication, unwillingness to acknowledge our disputes of the proposed deductions and unwillingness to discuss the breach of contract was extremely frustrating. This came at a time when we urgently needed the return of our deposit to put towards our next home, the urgency of this was not acknowledged or respected. In conclusion, our experience with Portico has been nothing short of a nightmare. They have shown a lack of professionalism, empathy, and clearly have no respect for tenants. I strongly discourage anyone from using their services.

Pandora · 1 May 2024

★★★★★ 5/5

Google

I felt that Chris Athanasiou and Ash Patel provided a professional and efficient service from the moment that I engaged Portico to let my property. They kept me informed of the developments throughout the process and provided me with timely advice which assisted me to manage the end-to-end process without much difficulty. Thanks again for your help.

Gopa · 12 October 2023

★★★★★ 5/5

Google

Thanks to Eli for his professionalism and his friendliness.

Fabien · 12 October 2023

★★★★★ 5/5

Trustpilot

Extremely Professional

In spite of some very slow responses from the buyer, Ammer Haroon from Portico was professional and always tried to go the extra mile to chase matters throughout the process. I would recommend Portico to any prospective buyer or seller. The same can be said of Portico's property management team, who looked after my property prior to the sale.

Mr · 18 August 2023

★★★★★ 5/5

Trustpilot

Positive first time buyer experience

As first time buyers, we would like to thank Portico Leyton for getting us into our new home. In particular Tommy and Kelsee were friendly, helpful and professional throughout the whole process.

Nina · 19 April 2024

★★★★★ 1/5

Trustpilot

Exploiting desperation across the letting market

Exploiting desperation across the rental market in London, Portico squeeze every penny possible from tenants.

R · 31 July 2025

★★★★★ 1/5

Trustpilot

Only interested in making interest off your rent

We had an extremely sour experience recently when renting a property with Portico. The total time between viewing the property (we expressed our interest and paid the holding deposit on the same weekend as the viewing) up to receiving the signed contract was over 6 weeks!After signing an "Proposed tenancy" document and paying the holding deposit, they tried to change the terms multiple times eg. Changing from 1 year to 2 year contract. The worst thing was they expected first month's rent and deposit to be paid to them before they sent the contract out... And they delayed sending the contract until the very last day before the tenancy was due to start. This is despite us chasing by email and calls multiple times a week throughout.This has been very inconvenient for us because we would have liked to have the contract signed in advance, so that we can start the process for new utilities, broadband contracts, so that it's all ready upon moving in.When we complained about how slow the process has been, when we collected keys, we were told that this is normal procedure at all Portico branches. They do this so that they can collect maximum interest on our deposit and first month's rent.

Paulin · 22 September 2020

★★★★★ 4/5

Trustpilot

I have had a few issues this year and…

I have had a few issues this year and the property manager, Alice has been very on the ball, making sure I am kept up to date with how my requests for repairs, etc are going ( which is half the battle). She also resolved a misunderstanding between myself and someone who was coming to check the flat. Very happy.

Samantha · 3 August 2021

★★★★★ 5/5

Google

We had a wonderful experience with Adam during the property viewing. Adam and Shaun are very professional, attentive, friendly, and truly went above and beyond to address our questions. Their knowledge made the process enjoyable. Highly recommend!

Liliya · 12 October 2024

★★★★★ 5/5

Trustpilot

Nice people, great services !

Erick was amazing in getting us the best flat in the area at a really good price. Thank you so much !!

Andrei · 25 June 2022

★★★★★ 5/5

Google

Had great experience with Portico. Thanks to Imran for all the help.

Tanzim · 17 June 2023

★★★★★ 5/5

Trustpilot

Agne Jocaite was so helpful

Agne was so helpful when I had some questions and some requests. She spent a lot of time helping me and finding documentation. She also arranged for me to collect some keys; when I arrived everything was ready.I would like to say a big ‘thank you’ to Agne.

Sue · 6 February 2023

★★★★★ 1/5

Trustpilot

In Shorts..... Not recommended

In short... Flat in Walthamstow, even though advertised wasn't available for veiwing for over a month of constant inquiring.All sorts of excuses why I was unable to veiw, from landlord unavailable to property key can't be located etc.I needed a place urgently at the time so was very frustrating waiting.... And as it turns out waiting in vain.Eventually property was no longer available.... (even when still being advertised) predictable.... lol😡

Peter · 15 June 2022

★★★★★ 5/5

Trustpilot

A 5-Star Experience: Integrity and Exceptional Proficiency - Letting Agent, Yves-Michel,

A 5-Star Experience: Integrity and Exceptional Proficiency,

Rani · 8 October 2025

★★★★★ 5/5

Trustpilot

Casey was so helpful and was so polite

Casey was so helpful and was so polite. He did a great job. Highly recommended.

Ria · 20 February 2023

★★★★★ 5/5

Google

Thank to Filiberto and his team, very kind and professionals. Recommended

Vittorio · 17 June 2023