Every review we hold for the Wolverhampton office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotNot on the market is more appt.…
Not one single property that I requested to see was ever really ‘on the market’. Estate agents use this site to get you to sign up. You’re better off contacting estate agents directly.
Michelle · 16 November 2024
Agent replied · 23 December 2024
Hi Michelle, thanks for taking the time to share your feedback. We're sorry to hear the properties you were enquiring about had become unavailable. Time to time you may find properties that are in the process of becoming reserved or have recently been reserved but have not yet been updated online to reflect this. We expect all estate agents to update their listings in good time, if you notice particular estate agents you're experiencing this with you can contact our team at support@onthemarket.com to investigate further and ensure listings are updated in good time. We wish you all the best in your property search, thank you for using OnTheMarket.
★★★★★ 5/5
TrustpilotMatthew has been extremely supportive…
Matthew has been extremely supportive and always explained pricing and services very clearly.
Daniel · 29 March 2023
Agent replied · 15 June 2024
Hi Daniel, thanks so much for your five star review. It's wonderful to hear your feedback and we'll be sure to pass this onto Matthew. If there's anything we can do to assist in the future, please don't hesitate to reach out to your account manager or the team at support@onthemarket.com. All the best
★★★★★ 5/5
Trustpilot5 Stars for Angus Crosbie
5 Stars for Angus Crosbie - Been in contact with me over the past year and without harassing me - asked if I could be contacted every 3/4 months and that's exactly what Angus did - made me aware of any offers and deals they have/had on - Cheers Angus
Nick · 11 January 2024
Agent replied · 15 June 2024
Hi Nick, thanks so much for the five star review! It's wonderful to hear that Angus has been attentive to your preferences and has kept you updated without being intrusive. We'll be sure to pass your feedback onto Angus and the team. Thanks again for your support. All the best.
★★★★★ 1/5
Trustpilotawful valuations
awful valuations ! gave my house a value way over! this harms the market to everyone went local and seen similar houses sold in my area and pricing properly. awful company with no local care or thought just one of these big money chains. high valuations I'm guessing are to attract sellers to a market so broken we have record low numbers of houses now listed. gob local and avoid these!!
Charles · 8 February 2022
Agent replied · 15 June 2024
Hi Charles, Thank you for taking the time to get in contact with us and to share your valued feedback. I am sorry you are experiencing issues with the instant online valuation tool. The valuation presented by this tool is calculated independently by propertypriceadvice.co.uk and is based on the information you provided.We believe the estimate should give you a good indication of what your property is worth should you choose to take it to market.Please consider it to be a starting point, which should not replace the expertise of a local estate agent. You should have been presented with 4 local agents when you received your estimate - alternatively, you can search and contact your local here - https://www.onthemarket.com/property-valuation/
★★★★★ 5/5
TrustpilotMoving in the right direction.
I never used to use On The Market for my property searches but something has obviously changed. Recently they seem to have got their act together & things have improved a great deal infact a massive improvement! Let's hope it's maintained or dare I say get even better! Why the change I asked myself so a quick search & it appears a new CEO has arrived. Long may the improvements continue.
Margo · 14 December 2021
Agent replied · 15 June 2024
Hi Margo, we are so delighted that you rate our service as 5 *s, happy to hear you've enjoyed the changes we've made!
★★★★★ 5/5
TrustpilotKudos!
Saw the advert, and as I am looking decided to give it a whirl and set up an alert. Smooth, slick UX and a very good experience all-around with the agent I eventually ended up dealing with. Agent said the site is the best one to use, and I couldn't agree more! Found our new place to rent and I am thrilled with the entire journey! Kudos to all invovled.
Nessoir · 25 January 2022
Agent replied · 15 June 2024
Hi Nessoir,Thank you ever so much for your lovely review!We're so glad you enjoyed your experience with OnTheMarket.com and have found your how home!Have a lovely day and please do not hesitate to contact us at support@onthemarket.com if you require further assistance.Thank you.
★★★★★ 1/5
TrustpilotDocuments processing take long time
Vijetha · 27 June 2026
★★★★★ 1/5
GoogleAVOID AT ALL COSTS!!.. If you have the common sense not to be subjected to an arrogant landlord (You.. Aki) who has no sense of duty of care towards tenants and no manners in entering your room without notice plus don’t get your deposit back in a timely manner and never says sorry to anything, then why go for this agency?! .. DON’T BUY ANY GOOD REVIEWS, they’re most likely his associates or fake accounts by him to rescue his and his agency’s falling reputation.
Edit to the response below: Really?! You truly think you’ll find me in your records?!.. Are you guys seriously that shallow?!
How about if a parent is dropping a review on behalf their child or if a person anonymously wishes to drop a review (my case)?! If you guys think every person that has dropped a review loves to put their name out there for the whole world to see then you guys are shallow. How about you guys learn basic customer service skills and duty of care towards tenants before even running an estate agency?! What’s done is done. Making mistakes is one thing but being arrogant in a leadership role is another. Deal with karma you unprofessionals. Oh, Ashlee and Helen are just as unprofessional and disrespectful as you are Aki.
Sheree · 18 June 2019
Agent replied · 16 June 2024
At Rent Me Now we take these matters very seriously. Unfortunately, we have no record or recollection of any customer experience fitting this account, nor can we verify anything about your identity from your name in our records. If you were a client of ours we would like to investigate this issue further, please contact us immediately at info@rent-me-now.co.uk so that we can resolve this issue immediately.
★★★★★ 5/5
TrustpilotGreat service
Great service, Chris Allcott is a great account manager.
Paul · 12 June 2023
Agent replied · 15 June 2024
Hi Paul, we really appreciate you taking the time to leave us a five star review. It's great to hear your feedback and we'll be sure to pass this onto Chris as well. Thanks for your support. All the best.
★★★★★ 5/5
TrustpilotColin Tovee was amazing
Colin Tovee was amazing. Very polite and knowledgeable.
Customer · 9 June 2023
Agent replied · 15 June 2024
Hi there, thanks so much for taking the time to leave such a lovely review. We're so pleased to hear your feedback and we'll be sure to pass your kind words onto Colin. If there's anything we can do in the future to help, please don't hesitate to reach out to Colin or the support team at support@onthemarket.com. All the best!
★★★★★ 1/5
TrustpilotValuation is very inaccurate
HiUsed the vaulation tool that indicated that my house was £243k which is £140k below everyone elses valuation. A house 3 doors away from me which was run down went for £265k so this tool is very unreliable (my house is good to excellent)Just below the eatimate was the message"The confidence level in our estimate is medium".Sorry but purple bricks gave me a much better quote
David · 23 May 2022
Agent replied · 15 June 2024
Hi DavidWe're sorry to hear the results you received on your recent instant valuation were not what you were expecting. We'd love to get some more information from you on this experience if you could send us an email with the details and we can check this for you. The estimate you received is an indication and should be considered as a starting point, we'd always recommend speaking to an agent in your area as they are the local expert who can take other things into consideration like renovations or extensions for instance. Send us an email at support@onthemarket.com and we can look into your valuation for you, we're always looking at ways to improve so thanks in advance.
★★★★★ 1/5
TrustpilotRude staff
Rude staff, no proper communication, never return calls, only time they call back to back their staffs rude customer service, I wouldn't recommend anyone use them !!!!!!!Worst experience ever !!!!!!
Rizz · 12 November 2024
Agent replied · 23 December 2024
Hi Rizz, we're sorry to hear of your experience. This isn't the kind of experience we want our estate agent customers or property seekers to have using OnTheMarket. If you're a property seeker we would encourage you to speak with the estate agency directly to ensure your feedback is heard. OnTheMarket is a property portal and not an estate agency, we advertise properties on behalf of the estate agent, and so are unable to aid further on this. If you are an estate agent customer of ours please do reach out to the team at support@onthemarket.com. Thanks and all the best.
★★★★★ 1/5
TrustpilotMaterial went out by email referring to…
Material went out by email referring to wrong office and with typos
Josh · 6 January 2023
Agent replied · 15 June 2024
Hi Josh, thanks for letting us know about your experience - we're sorry to hear you've had some issues. I've reached out to you via email as we'd love to help remedy this. In addition, should you need any further assistance, you can always contact the team at support@onthemarket.com. We look forward to hearing from you.
★★★★★ 2/5
GoogleRent charges for 1 bedroom apartment:
2021: Jan £450 , July £500, Aug £550
2023: Nov £650 …
Semperfi · 16 April 2025
Agent replied · 23 October 2024
Thank you for your review. We are disappointed that you chose to only score us 2 stars. … More
★★★★★ 5/5
TrustpilotAnna was very helpful
Anna was very helpful and guided us through the service.
Guildcrest · 19 February 2023
Agent replied · 15 June 2024
Hi Guildcrest Estates, it's lovely to have you onboard with us and thanks so much for a five star review! We'll make sure to pass your feedback onto Anna and the team. If there's anything you think we can improve on in future or have any ideas please send them over to support@onthemarket.com. Thanks
★★★★★ 5/5
GoogleLovely and professional ! A special thanks for me goes to Emma! Always quick to reply and help. She also dropped off the keys for my latest apartment at my house as I could not make it to the office in time. Great agent! Thank you again.
Esther · 16 May 2025
★★★★★ 5/5
TrustpilotMaria at On The Market - 5 star
Maria has been great with onboarding us
ENZO · 10 May 2023
Agent replied · 15 June 2024
Hi Enzo, thanks so much for your kind words and five star review. It's always great hearing our agents' feedback, so thanks for sharing, we'll be sure to send this to Maria. If you need anything in the future, please don't hesitate to contact the team at support@onthemarket.com. Thanks
★★★★★ 5/5
TrustpilotOur new rep Chris has been informative…
Our new rep Chris has been informative and helpful throughout. Very pleased with service
Scott · 7 September 2022
Agent replied · 15 June 2024
Hi Scott, thanks so much for the lovely review. It's always great to hear our agents feedback so really we appreciate you sharing this, will make sure Chris and the team receive this. If you have any suggestions for improvements or ideas you'd like to share then please send us an email at support@onthemarket.com. All the best!
★★★★★ 5/5
GoogleI am very pleased with the service provided by the rental team. Completing everything online was efficient and saved me a great deal of time. The team was reliable and maintained excellent communication throughout the entire process until I received the key. Thank you for everything.
Henok · 18 May 2025
★★★★★ 1/5
TrustpilotWaste of time.
Waste of time.The TV ad says instant online valuation. I entered my post code and it said "For a more accurate valuation, contact an agent".4/9/23 - Thank you for replying, but just to be clear, your website didn't give me any figure at all. The above is all I got.
Mark · 4 September 2023
Agent replied · 15 June 2024
Hi Mark, thanks for the update. We'll reach out to you privately to collect some more information if that's okay.
★★★★★ 5/5
TrustpilotJonty was very helpful and prompt in…
Jonty was very helpful and prompt in setting up colleagues on OnTheMarket Expert
Oliver · 7 September 2022
Agent replied · 15 June 2024
Hi Oliver, thank you so much for your feedback and kind words - we really do appreciate it! We'll make sure this is passed onto Jonty and the team. We're glad you and your colleagues are all set up and using OnTheMarket Expert. If there's anything more we can do please send the team an email at support@onthemarket.com. Have a great day
★★★★★ 5/5
GoogleI have been a tenant with rent me now for a little over three years and it has been an absolute pleasure. Anytime i have had an issue with my fliat it has been fixed swiftly and very professionally, i do suffer with mental health issues and Aki has always been very helpful and kind towards me and i would personally like to thank him for that. The ladles in the office Emma and Tara are absolutely wonderful, i live alone and they have been there for me throughout even if it has been for a quick chat. And i truly appreciate that
I honestly couldn't ask for more for me they come highly recommended
Daz · 20 October 2023
★★★★★ 1/5
TrustpilotThe ad pops up with instant online…
The ad pops up with instant online valuation, this is not what you get unless you sign up for an estate agent to give a valuation, had I had wanted that our local town is inundated with estate agents that I could have just contacted.Basically not as advertised
Frances · 4 October 2023
Agent replied · 15 June 2024
Hi Frances, thanks for your feedback. We're sorry you weren't satisfied with your recent experience using our online valuation tools. We offer a variety of different valuation types depending where you're at in your property journey. Our instant online valuation will give the option after displaying your valuation estimate to contact a local agent should you wish to take the next step. This is optional and doesn't need to be submitted. Our team is here to help with any website issues you have. Feel free to email support@onthemarket.com. Thanks.
★★★★★ 5/5
TrustpilotGreat customer service
Great customer service
Listen to your needs and find a plan that works for you
Mclaughlin · 4 March 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.