3/5
was offered a cheaper rate the month…
was offered a cheaper rate the month before, given I am an existing customer, you could have honoured it.
Trusted Agent profile · Wolverhampton
★★★★★
501 reviews across 2 platforms
First Floor, 102 Compton Road, Compton, Wolverhampton, WV3 9PU
Rent Me Now's office in Wolverhampton, at First Floor, is rated 3.3 out of 5 across 501 reviews on two platforms, including 141 Google reviews rated 3.3.
Every review we hold for the Wolverhampton office, from every platform, shown as written. First names only.
3/5
was offered a cheaper rate the month…
was offered a cheaper rate the month before, given I am an existing customer, you could have honoured it.
1/5
One of the worst decisions in ever…
One of the worst decisions in ever made. This platform is useless. Don't waste money on it.
5/5
Jordan is an excellent representative…
Jordan is an excellent representative for the company.
Hi Craig, thanks so much for your kind words and five star review. It's wonderful to hear of your positive experience with OnTheMarket. We'll be sure to share your feedback with Jordan and the team. Please reach out if there's anything else we can assist with. All the best.
1/5
OnTheMarket - NO NEVER AGAIN
Even one star here is a generous present to the firm. I have trusted the information the platform represents and finally got drama. 2 weeks of expecting the tenancy agreement and finally getting the knowledge that I won't move into the flat in two days from the date! It is not a big deal - but refund of the deposit and 3 months payment is a really big deal, not mentioning the time wasted and time is the most important thing we have in our life. Agency promises to get back my money, and who knows will it happen. And the agency for sure won't get back me money for living in the hotel while I was waiting for this flat to come! My moral damage from this situation definitely won't be refunded. To check your counterparties properly, knowing who you deal with - that's the reason why we should trust the business. Here I don't feel any trust and recommend you the same attitude to save your time, nerves and money. Try different platforms. BTW - I have contacted the team at support but no answer since last Friday (three working days already).
Hi Anastasya, we're sorry to hear of your experience. If you could please respond to our request or contact the team at support@onthemarket.com. We'd like to look into this further for you. You can also contact the relevant authorities who can advise you further. Please check on the associated schemes website to confirm which the agent is part of, either The Property Ombudsman scheme or Property Redress scheme. If you contact the team on the above email they can also provide you with the links to these schemes. Thanks
1/5
No a good app if you get universal credit
HelloWe are family that recive a universal credit cause we are struggling and we are not able to find any house for as in onthemarket.All the offer form we sended we didn t recive any response so far.I give 2 stars because there is not a option while your are browsing to know if the landlord will accept DSS family
Hi Fabio, thanks for taking the time to leave your feedback. We appreciate all feedback received and will take this on board for future improvements. We would recommend reaching out to your local estate agencies to discuss your budget and that you are in receipt of Universal Credit, from here you can open a conversation around what properties they have that would be best suited to your situation. You can use our 'Find agents' search to locate your local expert agents. We wish you all the best on your property journey.
3/5
I only give 3 stars here because the…
I only give 3 stars here because the site is open to all brokers. Apparently it is so common in the industry to simply not be familiar with the data of the houses - especially the technical data. We now had 5 brokers to view houses - none of them knew anything. This often results in much too high or too low prices for real estate. Maybe the brokers should rethink and create decent reports and give a fixed price. Onthemarket.com should perhaps control the brokers and their skills a bit and only allow those who have civil engineers or architects certified.
Hi Andrea, we appreciate your feedback on your recent valuations. We're sorry you weren't satisfied with the results on these. If you'd like to get in contact with our team and send over some more information we'd be happy to investigate further. You can email the team at support@onthemarket.com. All the best
1/5
This website needs a complete overhaul…
This website needs a complete overhaul possibly a scam somewhere down the line
Hi there, many thanks for sharing your feedback and we're sorry to hear you haven't enjoyed your experience on our site. We're always looking for ways to improve our user experience so please do get in touch with us at support@onthemarket.com to let us know what we can do better. All the best. OTM.
1/5
Worst experience of the agents in west London
I have been trying for 2 bedroom property for my family and every time they just say we don’t have any property available and they hang up They don’t even listen to me what I am trying to search they don’t even call back when I request for a viewing worst experience on the market app and website Will not recommend to any one as it’s a good app to see but not for the use!!!
Hi Ishrath, sorry to hear you're having difficulties with your property search. If you haven't already, we'd recommend setting up a property alert for the area/s and criteria that you and your family are looking for. It could be that there isn't anything available today. However, with an instant alert, you will be among the first to hear when something does become available. Please contact the team at support@onthemarket.com if you need assistance setting this up. Please be aware that OnTheMarket is a property search website which advertises properties on the estate agent's behalf, we are not an estate agent. All the best.
1/5
Was interested in a property
Was interested in a property, put in request for a call back and nothing. No contact what so ever.
Hi there, we're sorry you haven't heard back about your property requests. Estate agents listing with us should be calling you back to provide more information or viewing information. Unfortunately, as the property portal listing the agents' properties, we are unable to help when it comes to follow up calls etc. We wish you luck with your property journey! All the best, OTM.
1/5
Incompetent fools
Incompetent fools, don't give correct information to clients, not fact checking, resulting in wasting potential tenants time!!! Poor show!!
1/5
False advertisement
When looking for property. I am looking for a livable property. When looking for land I'm looking for land.These Estate agents need to stop advertising land as "4 bed detached house or barn conversion for sale, " when in reality theyre selling land with possible or agreed planning for such a property. Annoying to say the least.
Hi Lee, thanks for taking the time to leave your feedback. We're sorry to hear your experience of OnTheMarket hasn't been as good as we would have liked. We understand it can be frustrating when viewing property inaccurately listed. You can email the team at support@onthemarket.com if you have any specific examples of this. Our team will then look into this further for you. All the best on your property search.
1/5
totally unusable
totally unusable. cos it wont filter out house shares. seriously. site has turned into rightmove garbage.
Hi Phillip, we're sorry you've not had the best experience with our site. You can filter out share accommodation by using our filters. If you click "more filters" and scroll down, you will find a "don't show" section, in which you can select "shared accommodation". We hope this helps and wish you luck with your property search! All the best, OTM
2/5
Don't bother with their house "valuation" service!
Their house valuation service is woeful and undervalued my home by over £300K!! It would appear that they used the last sale price as a baseline then crudely added some random percentage onto this, based on the results of a few questions I answered. Either way, the end result was £300K under the actual value. Ridiculous and therefore, a worthless service. Stick to Zoopla.In response to the below comments from 'OnTheMarket', this is a disingenuous and lazy 'copy and paste' paragraph that I've seen on other reviews. It does not acknowledge the individual circumstances, specifically in my case, the ridiculous margin of error this "valuation" produced. And passing the buck to the third party providing the service beggars belief! I'll stick to Zoopla thanks!!!!
Hi Pac Man, sorry to hear you weren't happy with your recent valuation. The estimate you received is an indication and should be considered as a starting point, we'd always recommend speaking with a local expert agent in your area to get the best understanding. They can take into further consideration things like modernisation or changes to the property. The valuation tool you're referring to is powered by and independently calculated by propertypriceadvice.co.uk, based on information you provide. If you'd like to send more information on the valuation to the team we can look into this further for you, please email us at support@onthemarket.com. Thanks
5/5
Rebecca Ruane
Rebecca was enthusiastic, extremely knowledgeable, and a pleasure to speak with. An hour very well spent
Hi Bill, we're delighted to hear you had a fantastic meeting with Rebecca! Thank you for your glowing review, we'll be sure to share it with the team. It's always great to hear that we have such an enthusiastic and knowledgeable team. If there's anything more we can assist with please reach out to Rebecca or the team. Thanks for your support, all the best.
1/5
i called the company to ask about…
i called the company to ask about commercial shop they advertising online, and i was put on hold as the girl didnt know what for rent and what not. she came back saying we dont have no commercial permises for rent, so i asked why you al these shops advertising online and none are for rent she replied back oh i dont know. i thought this was large proffessional compmany.
Hi Rahman, sorry to hear about your experience. OnTheMarket is an online property search website, we are not an estate agent. If you need assistance finding the correct contact information for this agent or property please contact our support team at support@onthemarket.com who'll be more than happy to help. You can search for commercial property on our website and find local agents in your area who can assist further in your search. All the best
5/5
Straight forward process, knowledgable account manager
Straight forward process, knowledgeable account manager. super happy with our return to on-the-market, special thanks to Rupinder.
Hi Liam, thanks so much for your thoughtful five star review. We really appreciate your support and are glad you've found it such an easy onboarding process with Rupinder. We'll be sure to share your feedback with the team. Welcome back to OnTheMarket and all the best.
5/5
I recently had the pleasure of professional service from Rent Me Now Wolverhampton. From the initial phone call I made to the office, whereby Aki was professional and efficient, to signing my contract and collecting my keys, everything was seamless. All staff I met had an outstanding proficient manner. I have been renting for almost seven years and can truthfully say that the service from Rent Me Now is by far the most delightful. I was shown the two properties I had requested to view by the brilliant Amir, who went on to show me a third property that he suggested may have been of interest to me. The flat I decided to rent was turned around from recently being lived in to brand new-looking accommodation. Amir understood my need to rent and thereafter kept me updated throughout the process. His service was polite, experienced and professional - I feel assured that I can approach him with any questions and that the Rent Me Now team will look to resolve in a timely matter. Thank you again to Amir, Aki and the team behind them.
5/5
Great team of people. The girls in the office that I have dealt with are always really friendly and helpful. Boiler broke down in the cold weather and Aki sorted out a new boiler today within a working week. Aki is also hands-on, visited a couple of times to make sure things were progressing and also called my mobile. No nonsense type of guy, and I prefer that. Professional team. Guy who fitted the boiler was a diamond. I've been renting properties since I was 16 (I'm now 54) and I've dealt with some really bad landlords/agencies. Based upon my experience so far (I moved in July 31st 2017) it's all been a positive experience hence the 5* recomendation :-)
1/5
I'm writing this review on behalf of my daughter as she prefers to keeps things anonymous. She's had an influx of complaints with rentmenow which she mentions to me everytime i'm on the phone with her and i'm tempted to take legal action for their attitudes. She talks about how the landlord Aki is arrogant and obnoxious as well as Ashlee who sits at the office. Upon moving in one of their rooms, she mentioned about how Ashlee who I believe sits at the chapel ash office, speaks with an unprofessional tone and manner and can't engage properly with tenants. When my daughter visited their chapel ash office for the first time, she mentioned how unwelcoming they all were just continuing to glare at their computer screens just as she walked in to pay her first rent, deposit and admin fee. My daughter is now with Redbricks and finds them miles better. In fact, any agency she'd been with had dealt with their tenants far better than rentmenow. Avoid this agency at all costs if you don't want to be subjected by unprofessionals.
5/5
I recently had the pleasure of professional service from Rent Me Now Wolverhampton. From the initial phone call I made to the office, whereby Aki was professional and efficient, to signing my contract and collecting my keys, everything was seamless. All staff I met had an outstanding proficient manner. I have been renting for almost seven years and can truthfully say that the service from Rent Me Now is by far the most delightful. I was shown the two properties I had requested to view by the brilliant Amir, who went on to show me a third property that he suggested may have been of interest to me. The flat I decided to rent was turned around from recently being lived in to brand new-looking accommodation. Amir understood my need to rent and thereafter kept me updated throughout the process. His service was polite, experienced and professional - I feel assured that I can approach him with any questions and that the Rent Me Now team will look to resolve in a timely matter. Thank you again to Amir, Aki and the team behind them.
4/5
I am coming into my Second year of being a tenant with Rent Me Now , I can only speak as I find . The team are a fast paced group of people taking care of hundreds of tenants, they respond promptly and support well , the extended team have always been helpful and friendly, they have resolved various issues including other problematic tenant's. I would recommend this company. I would especially like to take the time to thank Aki ,who is a no fuss , straight to the point man who has the task of taking care of a massive amount of people . Thank you so much . Thanks also to your office staff and extended teams.
5/5
As a landlord in Wolverhampton living in London, it gives me great comfort to know that my properties are in good hands with Aki and the team at Rent Me Now. They have a detailed knowledge of the local property rental market and are very good at finding the right tenants for my properties. They make sure the properties are kept in good condition and they charge fairly for repairs. Nothing is too much trouble and I would highly recommend their service.
1/5
Absolutely awful
Absolutely awful. Trying to chase an online viewing request for a letting is like getting blood out of stone. After a answer phone menu you get redirected 3 times. If you lucky enough to be eventually connected you will most likely speak to a very polite and friendly person who will tell you someone will contact you ASAP. It never happens. Thing is I have a suspicion the property is not available anymore!!
4/5
We have lived in property since Jan this year and hav found them nothing but helpful. The house was a mess when we first viewed it but we had new carpets in time for the move in and have also had new windows and doors.... Like with any relationship communication has made the one between us and our landlord a good one. We have also had moneytroubles whilst in the property and the rmn team (especially Ashlee) have been very understanding and helpful..... These are a far way from some slum landlords....
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