Trusted Agent profile · Wolverhampton
Verified
★★★★★
726 reviews across 2 platforms
18 Darlington Street, Wolverhampton, WV1 4HW
DB Roberts's office in Wolverhampton, at 18 Darlington Street, is rated 4.7 out of 5 across 726 reviews on two platforms, including 446 Google reviews rated 4.8.
Tracing its history back, DB Roberts has connections with the town dating back to the 1960’s. Centrally situated in Darlington Street, our office offers a wide range of properties both within the town and the surrounding area.
Every review we hold for the Wolverhampton office, from every platform, shown as written. First names only.
5/5
TrustpilotProfessional speedy service
Staff friendly, knowledgeable. I was given advice on some questions I asked and also my plumber let me down and they were able to resolve my problem very quickly. An invaluable service to working landlords, thank you to Lisa and Nicole and the team working behind the scenes.
1/5
TrustpilotI would be more than happy to recommend…
I would be more than happy to recommend you use D.B Roberts... if you want to be lied to on a regular basis and enjoy dealing with incompetent, unprofessional people who seem to be happy to waste your time and money. I can not begin to explain how difficult D.B Roberts made my life for 6 months. We put our home on the market with D.B Roberts and it sold in 3 days (had 3 offers on the same day, and took the offer that they advised), then after 3 days the offer disappeared, not to worry D.B Roberts sold it again, this time it took 2 weeks for that sale to fall through. So, after 3 weeks of accepting offers and having them fall through we finally got another offer for the asking price. Matt Gilbert was our man (he was the captain of this doomed trip on the sea of incompetence and lies), to say that Matt lied to us every time we spoke would probably be a slight exaggeration, I think at least 10% of what he said was the truth, for example I'm pretty sure his name was Matt, other than that you really cant believe anything that he said. The great thing about D.B Roberts handling our sale was that we were in a small chain with 3 properties involved, not the most difficult of situations. I had our mortgage agreed, as did our buyers and the other buyers were cash buyers. Great stuff. The only issue being (as we found out after 4 months) was that the cash buyer was awaiting their funds to be transferred from their unknown, wealthy uncle and/or the recently crowned prince of a far off land (cant remember which one). In reality, the cash buyer was someone who didn't actually have the cash available to buy the property and wouldn't be in a position to buy the property for at least a year. D.B Roberts purposely kept this information from me and my buyer, this resulted in me spending over 4k in legal costs and surveys without having any real chance of completing the sale/purchase of my property.
2/5
GoogleDespite having had conversations with the branch manager, communication was a challenge. Always happy to keep me updated - as long as I called them. …
Thank you for your feedback, we’re sorry to hear you felt you had to leave a 2 star rating. We can see that an offer has now been accepted on the property and we’ll pass this on to our Sales Director so they can give you a call to discuss the points you’ve raised.
5/5
TrustpilotExcellent service.
Excellent service.From initial contact, valuation, viewings, through to accepting offers.Communication; the guidance and advice was excellent every step of the way.We all know the old sayings about estate agents but DB Roberts proved this theory wrong....Quickly agreed a sale from first set of viewings.Special thanks to Katie Dennant for all her help.
5/5
GoogleWe have found dealing with Sam Garbett at DB Roberts to be a thoroughly fabulous experience. He has made us feel that we are as important as the clients he is selling the property on behalf of. He is friendly, professional and super …
1/5
Trustpilot....................
Still no reply to what happened to the flat we won @ auction.. have noticed now that is re advertised by d Robertsand I am sold..at a guide price 12k cheaper than what we won it for.. after seeing your reply yesterday.. I have to say that you have not made contact with us about the situation this is not true..some honesty would be nice from d b Robert's about this matter
Hi Jonny, unfortunately we are unable to find you on our system from the details you have provided. So that we can respond and assist you, we have sent you a request for more information. Once we receive this we will investigate the matter and contact you as soon as possible. Thank you for providing us with more information. We have checked our system and can see that we have been keeping you up to date with the progress, with the last contact made yesterday to confirm that we should have an update for you by the end of the week. Please rest assured we are working on getting this property agreed.
5/5
GoogleI used Gags from the Wolverhampton Office to assist in putting my friends house on the market. He was very professional and jargon free. He advertised the property and within one week it was sold.
5/5
TrustpilotFrom selling to completion
From selling to completion, Joshua @ the wolverhampton branch always kept me informed of the progress and always came across professional and helpful. Thanks again
5/5
GoogleI had the pleasure of working with Katie when selling my property, and I couldn’t be more impressed with her professionalism and dedication. …
Thanks so much Dylan for your fantastic feedback. We’re really glad Katie’s knowledge and genuine care made such a difference for you during the sale. She’ll be really pleased to hear your kind words and congratulations on the offers!
5/5
GoogleJosh has been really helpful and communicative throughout the process
5/5
TrustpilotHappy customer
Very positive experience from start to finish. The staff at db roberts in stafford were helpful, polite and kept me informed throughout the whole process of selling my property. Would recommend using this estate agents if your buying or selling your property.
Thank you for taking the time to share your experience! Your recommendation means a lot to us and we’re always here if you need us again in the future.
5/5
GoogleSam for DB Roberts was wonderful, he was helpful though out my viewing and was very patients in answering all my questions
Thank you, Shanty. We really appreciate you taking the time to share your feedback. It’s great to hear how helpful Sam was during your viewing and that he took the time to answer all your questions.
5/5
GoogleWholeheartedly recommend DB Roberts - everything has been made so easy for us. They are a safe pair of hands and go above & beyond for their customers. All the staff have been amazing & Sam really came through for us. So glad we went with them.
5/5
GoogleEveryone has been brilliant I can't fault anyone I've dealt with miah from telford the most she keeps me updated regularly I would definitely recommend
Thank you for your wonderful feedback and recommendation!
5/5
TrustpilotExceptional Service from Jessica
Jessica offers exceptional customer service, is focused, passionate and driven to provide the best experience possible in the buying/selling process. Her communication, knowledge and support ensures a calm process with you having every faith she is doing everything for you without the need to chase or worry. Thank you Jess!
5/5
GoogleVery professional and polite, kept me updated
Thanks, Aaron! Glad we could keep things moving smoothly for you. We really appreciate the 5 stars!
5/5
GoogleGreat experience from start to finish! Sam, Jay and team guided me along the purchasing process and kept me updated on the progress and assisted with chasing solicitors on my behalf to get the move …
5/5
GoogleWe had a truly wonderful experience with Bria, Sales Negotiator at DB Roberts. From start to finish, she managed everything with professionalism, efficiency, and genuine care. Her communication was excellent, and she kept us informed and …
5/5
GoogleGreat service from Gags. Always available. Responds to queries in a timely manner. I have purchased many times and have to chase agents again and again for information and updates but Gags and Sam have been great. They are good at what they do and are a first class team at DB Roberts. Thank you guys!
5/5
TrustpilotFriendly and professional
Friendly and professional. Everything went smoothly. Adam was very helpful.
Thank you for your feedback!
5/5
GoogleA good experience with this agent for the valuation of our property. The communication was prompt and they coordinated with the tenant efficient to get the job done, and provided the valuation fast.
5/5
TrustpilotFive star experience all round
Upon trusted recommendation we used your services in both buying and selling our house. Both Brandon Boyd and Lisa Dumbrell made the process so simple and easy, their friendly and pleasant nature really made the experience special. I can not recommend this company more, they as are simply wonderful
5/5
TrustpilotExcellent sevice
Andrea has been very friendly and helpful. Excellent communications.
Thank you for your wonderful review! We're delighted to hear that Andrea provided you with friendly and helpful service. Your feedback is appreciated.
5/5
TrustpilotDB Roberts were fantastic!
DB Roberts were fantastic!! We saw a house we wanted and needed to get ours on the market pronto! Dan came out to appraise our house, discussed valuation and the rationale behind it, pulled out all the stops to get super images done using professional photographer and for us live within 3 days. We were then handed over to the very capable hands of Adam and Lottie who provided us with a constant stream of qualified viewings, we sold very quickly but they kept us informed throughout. Dan also kept us in the loop in terms of new properties coming in the market we may be interested in viewing which was amazing. The commission charged was less than other agents and worth every penny - thank you DB Roberts- top class!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
DB Roberts's Wolverhampton office has 726 reviews across two platforms: 446 on Google, 280 on Trustpilot (across the whole business).
DB Roberts Wolverhampton is rated 4.7 out of 5 across all 726 reviews, and 4.8 out of 5 on Google from 446 reviews.
DB Roberts Wolverhampton, 18 Darlington Street, Wolverhampton, WV1 4HW.
