Belvoir Wolverhampton reviews

★★★★★ 5/5

Google

As a tenant of a rented property, I felt the agents were easy to contact, friendly, supportive and professional - Stacey Robertson in particular has been fantastic. Liaising with them for property management and repairs was stress-free. After 3.5 years of living in one of their managed properties, we have recently moved but would happily consider using Belvoir again.

Laura · 1 January 2024

★★★★★ 1/5

Google

A few months ago I tried to book a viewing for a property that was available to let. They were doing online viewings but not physical ones. I wasn't happy with this as other companies were doing physical viewings with covid safety precautions in place. I think it's a lot to expect people to pay a lot of money upfront for a property they can't physically see unless you become a tenant. That's a big risk to take. Also when I tried to arrange a viewing they would only do a virtual viewing over FaceTime or WhatsApp. I have neither. They also were not flexible with my work times when I tried to arrange a virtual viewing. Eventually someone in my household had to do the viewing for me. But even via video call I could see all sorts of problems with the property. They need to be more flexible with people who don't have social media and/or access to a smartphone. They also need to be more flexible with people's work schedules and commitments. Very disappointing.NegativeQuality

Maddy · 1 January 2022

★★★★★ 5/5

Google

Brilliant Customer Service, I rented a property with Belvoir Wolverhampton and they were brilliant at all aspects, my Dad was my Guarantor and now uses them to let his properties and he is also ver pleased. Thank you for everything

Ant · 2 January 2020

★★★★★ 1/5

Google

Don't bother with Belvoir. Went for a viewing and the agent didn't turn up. Will not use them again.

Jeff · 7 August 2025

★★★★★ 5/5

Google

Wolverhampton office: Excellent service from these guys by far the best agent i’ve used. Customer service faultless dealing with Rob and Curtis on the phone and when i had my viewing with Alex superb. Well done Michael Warke!!! Great team

Mark · 2 January 2019

★★★★★ 5/5

Google

Great members of staff thank you Elle Rob and jack for your greatest efforts moving me in to my home on time and with such professionalism. Best letting agent I have used to date

Rick · 8 January 2021

★★★★★ 1/5

allAgents

The worst agency I ever

Horrible customer service, horrible service, horrible house. Everything was broken NOBODY bothered or tried to fix it, i complained over and over and over again and nothing. When I finally found a new house that didn't let me go and I had to stay and pay the rent while my kids were getting sick bc of the mould in the house and other things. Everything was bad I DONT RECOMEND!

Kika · 20 May 2019

★★★★★ 5/5

Google

Great service from Katie at Bevoir, Wolverhampton. I am purchasing an amazing property and I know that it wouldn’t have happened if Katie hadn’t been so proactive and diligent! Big thanks from me.

Ewan · 1 January 2021

★★★★★ 5/5

allAgents

Personal

Myself and my husband have used this company to rent our our property, we recently had our first tenancy changeover and everything rad smoothly. The team are highly experienced and always answer our questions. Michael came out too us and each time we speak with him he is always so happy, friendly and helpful, he really does make your day a little better. I just love the service they offer.

Sarah · 11 December 2018

★★★★★ 5/5

Google

Rented my first property through Belvoir. Excellent company, thank you to Rob Curtis and Liam. I was in my property one week after viewing the property. 100% recommend. Thank you again x

Shania · 1 January 2021

★★★★★ 1/5

Google

As a new tenant new to the area I have moved into a property with a child age 7 without support to try and activate my electricity. As I don’t have access to my meter there is a longer delay. Therefore, without heating warm water or electricity to cook a meal. I’ve had to rely on family to bring meals and candles for light. I moved into the property without an inventory list been done to the property and I had to carry it out myself and I realised a window in the lounge area is continuously open because the maintenance of the property was not met. It’s been over a week and I haven’t had a date for when the outstanding repairs will be done. If this was winter the conditions my son and I would be living in would not be habitable. Advise: when u view the property take a housing officer with u to inspect the property fully and carry out your own inventory list so before you pay anything all outstanding queries and maintenance are done to the property. 19/8/2020 - You do have my details and I am still waiting for a telephone call from your office to advise when the work is going to be carried out.NegativeResponsiveness, Quality, Professionalism, Value

Natural · 1 January 2021

★★★★★ 1/5

Google

I drive one hour for the property viewing to find out that nobody is there. Called them to ask if the agent on the way, but was told appointment is cancelled? No apology, just saying they have sent out the email and text. No text received at all, now checked that their email gone to junk mail so I didn’t even see it. Their email doesn’t explain why they cancel the appointment. Disappointed, waste of the day and waste of petrol. Very unprofessional, bad communication.

GummyBear · 1 January 2021

★★★★★ 1/5

Google

I currently rent with Belvoir and for my current place I had to book a viewing 3 times as they kept not showing up and took me a couple months to get my back door keys because they lost them. Constantly get called a liar and told I've not booked a viewing. I booked a viewing today for another property with Belvoir and they did not show up even though I spoke to them the day before. One of the members of staff called me back on his mobile to give me abuse and call me a liar that I didn't book a viewing. I booked time off work and went out of my way to view this property today. I tried speaking to manager and was told his employee told him a different story. Of course he is going to say that. Very unprofessional company. Always lose things and treat tenants poorly. I was asked if I wanted to rearrange a viewing but told them no, and I will be looking for another property as I no longer want to be with Belvoir. They better give me my deposit money back to. Hope they haven't lost that!! If you live in the west midlands area do not bother using them!!NegativeResponsiveness, Quality, Professionalism

Hayley · 1 January 2021

★★★★★ 5/5

Google

Very good service from Belvoir Wolverhampton. From initial quote to completion. Handled all the viewings and kept us well informed of everything during the sale process. We dealt with William who was helpful and professional.

Kate · 12 February 2020

★★★★★ 5/5

Google

Liam was a star from beginning to end, kept us in the loop at all times. Highly recommend

Hayley · 11 November 2024

★★★★★ 5/5

allAgents

Superb Letting Agent I

Superb Letting Agent I applaud the services they offer to there landlords. I have been with Belvoir for several years and have nothing but good to say about their offerings. The tenants found have always been good friendly people and nothing is too much to ask for when needed. Thank you to Michael,Jack,Robert and Alex for all there help with our properties

Amanda · 9 November 2020

★★★★★ 3/5

Google

At times slow to communicate regarding progress or otherwise once a buyer had been found

Len · 30 June 2025

★★★★★ 5/5

Google

Belvoir property management team has been professionally managing my property since Nov 2016. I live overseas and need dedicated professionals to take care of everything promptly and without fuss. In this regards Stacey for the property management and Trish for accounts have been standouts - thank you!

Bob · 6 March 2024

★★★★★ 1/5

Google

Outrageously horrible customer service. Lack of administration of our rental, and lack of support for the tennant. This is the last in a long line of neglegence and issues with the agency. We moved and they wanted to collect the keys, so I went to meet them at the flat to handover - no show. So I leave. I get called a liar by Belvior who say that I wasn't there, even though I can track my location through apps and show that I was there for 15 minutes waiting for them to arrive, looking out of the window (i was mean to meet them at 12pm and I was there from 11:51-12:15 and there was no call from them saying they were late - also, this is the second time this kind of thing has happened). They ask us to bring the keys in, and are closed early and we cannot post them through the letter box. They then text (yes, TEXT) the lead tennant to say that they are going to continue to charge us rent until they get the keys back.The lead tennant then leaves work to go and drop them to Belvior offices. If I could give less than one star I would.

Jack · 2 January 2020

★★★★★ 2/5

Google

We didn’t have a great overall experience selling with Belvoir. Initially, the appraisal was quick and efficient. The pictures looked amazing and within a week we had 12 viewings and 6 offers as our house was very popular. Despite this, we were encouraged to sell £5k below the asking price just to get a quick sale. Our buyer was unreliable from the start and despite our constant concerns, we were told by Belvoir that “she appears to be serious” even though after 3 months, she still hadn’t arranged a survey and had tried to knock the price down several times. We asked Belvoir to put the house back on the market, which they did reluctantly (as they wanted to keep this ‘serious’ buyer), we were not told about any interested parties until finally the ‘serious’ buyer dropped out because she couldn’t afford the house, we then suddenly had an influx of viewings come in the very same hour she dropped out (probably interested parties they had not told us about previously). Disheartened by our Belvoir experience, we signed up with Bartrams. We sold within a week at full asking price and an added bonus was they were £400 cheaper, so we made a whopping saving of £5400.

Susan · 2 January 2020

★★★★★ 1/5

Google

Belvoir have been consistently unprofessional, with a shoddy neglectful and very poor customer service experience with appalling communication. Their price plans are deceiving and totally non transparent. Overall, they have been the most unhelpful letting agent I’ve ever encountered. I would recommend that you avoid this company if you’re considering using them to manage your property as they add hidden charges, don’t carry out checks as they are supposed to, allow breaches to occur without any remit on themselves.

Sarah · 2 January 2020

★★★★★ 1/5

Google

I think it's clear from all the prior reviews on this company that they give highly different service to their tenants than they do their landlords. As a tenant I've had nothing but issues with them - my first warning signs should have been when they kept loosing my paperwork during application. Now, several months and problems down the line? I'm still living with maintenance issues, have filed a formal complaint and sought legal advice. The customer service is terrible, the manager is never around to take calls, I've been sworn at, hung up on and told to 'stop making up lies' whilst trying to simply get the leak in my window fixed. Dont deal with them. They are a disaster. just look at the reviews on allagents! As if that wasn't enough, this building apparently didnt even have a fire safety certificate until AFTER they'd started moving people in - I remember the landlord connecting the fire alarm and putting the fire doors up over a month after I'd moved in!

Jess · 29 March 2019

★★★★★ 4/5

Google

There was a mix up with the keys for my building surveyor to gain access to the property which caused a reschedule for the survey, which I believe was due to an office relocation. Not great, but these things happen! The team were always happy to answer questions and chase up the vendors solicitors for me. A very friendly and professional team.

Carmen-maria · 2 January 2020

★★★★★ 1/5

Google

This is the worst renting agency, They still owe me money and they cheated me upfront. I took a property on rent from Harveys agency, they did capture the images of the house and belvoir took that property later and they did not take the images that Harveys captured and took all my advance and when I ask they are asking me more money. Trust me these guys are not at all good and I will never suggest anybody with Belvoir.

Navin · 2 January 2019