Trusted Agent profile · Wokingham
★★★★★
1,878 reviews across 2 platforms
23 Market Place, Wokingham, RG40 1AP
Romans's office in Wokingham, at 23 Market Place, is rated 4.1 out of 5 across 1,878 reviews on two platforms, including 443 Google reviews rated 4.3.
Every review we hold for the Wokingham office, from every platform, shown as written. First names only.
5/5
TrustpilotProperty visit from Aston Busby
Had a property visit from Aston Busby. She's was incredibly polite, friendly and very professional. She went out of her way to ensure we did not feel disturbed or intruded on.5*
Dear Joe,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleA massive thanks to holly who was amazing at helping myself and my boyfriend find our flat, I came in very last minute just after lunch asking for her to help find us a property before we went home (back to Dorset) that evening at 6pm. We had a nightmare with other estate agents! She listend to what we wanted and did her best to help us at such short notice. we are not from wokingham and she was very helpful in explaining the area and even timed how far the flat was from my new job! I can't thank Romans enough and especially holly for all there help so far!! Would definitely recommend!
5/5
TrustpilotIsabella York at property management is…
Isabella York at property management is a great asset to the department. She’s always pleasant on the phone and gets maintance issued resolved quickly using trusted tradesman at a reasonable expense.
Dear Pawandeep,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHard working Romans team found buyers for two properties we're selling in a difficult market. Professional, positive and friendly. We recommend them
Dear John Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotMy property manager Lisa has gone above…
My property manager Lisa has gone above and beyond to help us maintain our property. Always on hand to answer any questions and help where possible!
Dear LorenCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAs I do not visit the property I trust…
As I do not visit the property I trust Romans to deal withany issues that arise and in approx 20 years I have only a few times not been fully satisfied
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleWe have recently rented an apartment through Romans and the whole process was handled very smoothly. The move was managed by Molly Greenfield who has been very helpful and responsive throughout.PositiveResponsiveness, Professionalism
Dear, Nikki Gregory, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
1/5
TrustpilotPlease avoid at all costs.
Please heed the advice from every other tenant that has left a review for Romans and avoid them at all costs. They are incredibly unprofessional and operate on the edges of legality. They haven’t a clue what they are doing, treat all tenants as if they are criminals, are aggressive, downright rude and if we never have to do business with them again it will be too soon. Please, you don’t need this stress in your life.
5/5
TrustpilotFantastic service all round
Fantastic service all round. Cant praise everyone enough.
Dear Daniel DowlingCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotJack Fisher and the Romans team have…
Jack Fisher and the Romans team have been exceptional from start to finish!! Nothing was too much trouble and even with a bring forward date change it was accommodated without a fuss! Very impressed and well done to all!!Andrew
Hi Drew,Thank you for taking the time to review your recent experience. It's pleasing that we could provide you with a positive experience.Don't hesitate to be in touch if you require anything further.Kind regardsCustomer Care Team
1/5
Google20 minutes to check us in, yet 90 minutes to check us out. Why? Because Romans and their extremely unpleasant and overly meticulous inventory clerk wanted to check every nook and cranny of the flat and charge for damages caused by previous tenants. We were accused of breaking freezer drawers, which, of course, we denied. When other damages were pointed out, we were adamant that there was a problem. After making some enquiries, Romans realised that their inventory clerk was actually referring to a previous tenant's report. After a bit of a fight, we got every penny of our deposit back. I was prepared to take legal action against this rogue agent, but thankfully, it wasn't necessary. Romans is great at getting tenants moved into the property and collecting money but not so good when the tenancy comes to an end and money has to be given back. We also reported repairs at our first property inspection, which were not dealt with during our 8-9 months in the property. Avoid, avoid, avoid.
1/5
GoogleOn a number of occasions i have tried contacting the property manager and they just let the phone go through to voicemail. They dont care about tenants. Nobody takes responsibility and i will never let from them again.
Dear Sam, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Wokingham office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact 01344 753104, or email customerrelations@lrg.co.uk Kind regards, Mandy Klopper, Customer Relations Team
5/5
TrustpilotBuying in Maidenhead
We are looking to buy a house in Maidenhead - have looked at well over 20 properties, and have found Romans to be one of the best. They are on time (which apparently is not a given!). Davina Dobe, who has been showing us around, is friendly, not at all pushy, but enthusiastic and knowledgeable. And she really got us - and so knew just what to show us next. So have been really impressed.
5/5
TrustpilotBen gets things done !
Ben gets things done !Always polite, helpful & looks to get issues dealt with as fast and as smoothly as possible.A credit to Romans
Dear ShirleyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Trustpilot5 star review for the staff at…
5 star review for the staff at Bracknell Romans. They have been absolutely fantastic since the start of enquiring about a house. They have helped with selling our house. Giving us lots of information and always going above and beyond to give us feedback on every viewing from our property. Personally I think all the staff at the Bracknell branch are an asset to Romans. Thank you for making a stressful time a lot less stressful!Molly and Michael
1/5
Googlethey where fantastic at getting us in to the property but when the time came for the check out they where by far the most Anal and picky agents I have ever dealt with. the main issue is that they charged for things that where on the check in report as issues and tried to blame us for damage that was already there albeit minor. Additionally they where very slow to return deposit and not great at resolving ANY issues whilst we where living in the flat all in all a bunch of sales people with no interest in after sales assistance or contractural assistance almost as bad as prospect but slightly better
1/5
GoogleAttempted to rent a house - Viewed, accepted and attempted to pay holding/deposit the same day (and via telephone the following two days) to be met with excuses like 'the agent dealing with this has gone on leave'. When she was eventually back in the office, I was told the property had gone to someone else. A cliched experience and a frustrating (beyond belief) week... Used an excellent, local independent agent on my next viewing and I'm now living happily in Wokingham - I'll be holding (and voicing) my discontent for Romans for many years based on this experience.
5/5
TrustpilotGreat estate agents in Fleet
Great estate agents in Fleet. Branch manager & whole team were great communicators from the start of my sale process. Although there were ups and downs throughout, I felt well supported by the team who were warm, professional and positive! Would definitely recommend 😃
4/5
TrustpilotI rent a flat through Romans
I rent a flat through Romans, and my account manager Donna‑Marie Brant does a good job of keeping me informed and communicating clearly whenever there's an issue with the property or tenant.
Dear Gary,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotIn our opinion all the staff at Romans…
In our opinion all the staff at Romans Sandhurst provided exemplary professional support to us for our house move.Above that was Catherine, our hand holder extraordinaire, a patent, kind, tenacious, knowledgeable lady who kept us sane during our particularly stressful house move.Thank you all
4/5
TrustpilotHappy Tenant
This is my first couple of months with Romans as a tenant. Special thanks to Jo Hunt for a friendly & smooth inspection this week & Denise for looking after all my emails.
Good afternoon, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
GoogleWe chose Romans as they claimed to provide support from start to finish and it was important to us that a professional company dealt with everything for us. We were not disappointed; selling a house can be a long drawn out process and it is important that communication is accurate and timely to maintain a solid chain - the staff were professional and indeed the whole process was great and I would use them again - thanks
1/5
TrustpilotThey will try to take your money
They will try to take your money. dont take no deposit option, we had a end of tenancy professionally cleaned and they still charged us £400 for their cleaning without providing any evidence. Absolute scam!
Dear Kate,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectati on in this instance.Kind regards, Customer Care Team
4/5
GoogleI have recently rented a property through Romans Wokingham. Sam and others were really helpful and understanding of my situation.
Dear Sugata, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
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