Trusted Agent profile · Wokingham
★★★★★
1,880 reviews across 2 platforms
23 Market Place, Wokingham, RG40 1AP
Romans's office in Wokingham, at 23 Market Place, is rated 4.1 out of 5 across 1,880 reviews on two platforms, including 443 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wokingham.
Every review we hold for the Wokingham office, from every platform, shown as written. First names only.
5/5
TrustpilotThankyou Romans for your support for 26 years…
We have been renting with Romans for 26 years. In the whole of the time the interaction has only been positive, Any repairs requested have been dealt with quickly and efficiently. In recent years our property has been managed by Denise Hurn who could not have been more helpful and efficient,
1/5
Trustpilotavoid this agency if you can
Request to all tenants.. Please try to avoid romans letting agency. They are the most unprofessional and money grabbing agency I have ever seen in my life. First they will charge enormous amount for doing nothing basically. They will try to add extra charges once you have confirmed the tenancy. Also they would be creating trouble when you are moving out by creating incorrect inventory checks which results deduction from your deposit. Also they will be thorough unprofessional. In my case the inventory check out fee was supposed to be paid by them, but each of them was asking for the same money from me. I had to send my original confirmation mail to each people to void that. AVOID AVOID AVOID this agency.
5/5
TrustpilotJonathan was amazing and a big help. Everything went smoothly
I will definitely recommend Romans- Wokingham and Jonathan who make the things running so smoothly 👌
4/5
GoogleBought a house through Romans Wokingham and was really impressed with the communication throughout. Big shout out to the two Matt’s (Witney and Leigh) who were nothing but helpful and made what could have been stressful experience easy. Thanks Romans!
Dear Charlotte English, Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents Wokingham. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
1/5
TrustpilotAwful, do not use!
Romans are shockingly poor and can not stress the need for people to avoid them enough.Im a Landlord, my property was rented out through an agent (Bramptons) they took over. The local staff are good, polite, helpful etc, but the centralised property management team are awful. They have charged me incorrect fees in multiple years (which i know has happened to other people so is not just a one off as they have tried to claim!). They will chase you for payment relentlessly but as soon as you raise a query go very silent.Poor service on check-out which has meant i am directly dealing with an irate ex tenant wanting their deposit back, but have no liability report to confirm deductions. Apparently they sent the check out company the wrong report, so they got confused and couldnt prepare the report. No offers to resolve the issue, take weeks to reply etc etcSteer well clear.
1/5
TrustpilotAttrocious
This letting agency are quite frankly atrocious. Avoid at all costs. They take ages to fix issues. They have an app to report issues, but nothing happens and they don't communicate with you and wont return calls. They keep switching letting management point of contact, so you never know who to speak to. Then when it comes to moving out they will only take the deposit in one lump sum. However will return it in instalments. They also kept adding costs to the original agreed inventory list deductions. I cant warn anyone enough about this company as a letting agents.I am a landlord myself and I know what to expect from letting agents. This company is not anywhere near the required standard.
5/5
TrustpilotEarly thoughts
I'm only my first week into my tenancy but after reaching out to Roman's and Aston specifically regarding some snags and maintenance issues, the response has been positive with relatively quick responses.
Dear Buck,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleFantastic staff - very friendly and knowledgeable. They sold our house in 3 days I was very impressed! Thank you Dan S, Dan M and Natalie for all your hard work :)
1/5
GoogleIf you are a renter in Wokingham than I would advise to stay away from Romans. They are quite useless as property managers. They will gladly take your money but you cannot rely on them for help. If there is a problem they will not help you unless they hear from the landlord first and they will always take the landlord's position on issues regarding maintenance, repairs, etc. Aweful experience. We now moved to another property managed by another local real estate company and what a difference it made!
5/5
GoogleThis has been our third experience with Roman Team in Wokingham and as always was fantastic. All throughout the process of marketing to pre-sale and post sale they have been very professional. Matthew Witney, the Manager for residential Sale in particular was fully aware of our requirements, kept us informed throughout and closed the deal in a very timely manner. What I was really impressed was he was taking care of both the stake holders and was taking ownership for both parties. Will fully recommend them to anyone going through a similar process. Mr & Mrs Waqar Anwar Wokingham Dated: Oct 2017
1/5
TrustpilotWorse than poor.
We were tenants in a property that was managed by another company that was taken over by Romans. Once we switched to Romans, they were terrible. Not addressing any concerns or issues we had. It took them 3 months and the threat that we would carry out the work ourselves and deduct from the rent to fix a tap! They are attempting to take large deductions from our deposit and their complaints procedure seems to be just a way to make excuses and misrepresentations. They have no problem being untruthful and even when shown the facts do not accept responsibility. Nothing ever got done, even providing the necessary minimum legal requirements such as addressing problems with the property or even providing a CO detector or advising that the landlord lives overseas. Please avoid if you’re after a decent service as a tenant or landlord
5/5
GoogleRomans Valuer provided a valuation of my property. They listened to my needs and provided sound and reliable advice. I felt that Romans provided me with impartial sound advice. I have used Romans once before in the sale and purchase of property and will certainly use Romans in future
Thank you for taking the time to provide a review on the good service you received from Romans of Wokingham, it really is appreciated. Tony Gibson Assistant Managing Director
5/5
TrustpilotWe are renting with Romans for more…
We are renting with Romans for more than 5 years and Happy with the service they provide, especially from Stacey Cowap, always helping with our requests.
Dear Thais Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotWORST ESTATE AGENTS
AVOID AVOID AVOID!!!!!!!! please read my experience down below and stay far away from ROMANSHonestly the service was unacceptable and so poor, I would give 0 stars if I could!I moved in December 2016, prior to signing the documents they agreed that broken bathroom floor tiles would be fixed in the new year.... they only fixed them 6 months into my tenancy. Absolute douchebags. Imagine - i was using an unsafe bathroom for 6 whole months because of their incompetence. I had to get the council involved and only then they took it seriously.Once they got their money - mind you they nag nag nag you for it, constant stupid emails - they just stopped caring. They email 2352 times for you to pay the fees (pre-tenancy), but when you have a genuine HEALTH & SAFETY issue theyll reply in 2 weeks timeABSOLUTE FARCE!!! avoid themTHEY EVEN BREAK THE LAW. honest to god i have a right mind to sue for damages due to a breach of contract:So before I moved in I asked them to get the landlord to sign a contract saying utilities (water, heat, council tax, electricity, broadband) would be provided and included in my rental payments..... i was /(we were) without internet for over 2 months, and the whole household asked over and over again for them to fix it.They kept stalling and stalling and shifting the blame to others, from the landlord to a property manager to virgin media. I asked them can they fix it or ill be forced to deduct a portion from my rent next month (baring in mind it was 2 months without internet). Eventually they didnt listen and i withheld 4% (A MEASLY 4%!) from my rent, even after ample warning. They did not provide a service that they are contractually obliged to(!) so why would i pay for it?Do you know what they did? Deduct it from my deposit upon vacating! The nerve!!! On top of that, when leaving the godforsaken place I hired a professional cleaner to clean the place before checking out the next day, i had a real invoice and everything.They deducted £115 from my deposit to 'clean' the place, like i didn't already pay for this?? C*nts.THEY DIDNT EVEN SHOW UP ON THE RIGHT DAY FOR MY CHECK OUTHOW DO THEY EVEN HAVE JOBS! AVOID AT ALL COSTS
5/5
TrustpilotFriendly and efficient
The team at Lower Early Reading have been very helpful to us over our last three rentals. We have only had a couple of weeks between each tenant and they have always got us the best price possible.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
1/5
Trustpilothaving bought sold property 3 times in…
having bought sold property 3 times in my time, I have not came across a more Diss -organised company Being ROMANS ALDERSHOT.They talk bell & whistles but play a broken flute - terrible.16 viewings no one local,1 offer !!! of which went pear shaped due to a manager not doing what his title states MANAGE!.Excuse after excuse over what there customer feedback per viewing,I have previous sold with bridges past 2 sales of property & wished we had with previous as now, lost our original new home we wanted to buy due to Lack of salesmanship.ADSVISE talk to other estate agents read there reviews & don't take any bull selling, There are better companies out there offering the same but a more professional service, Do not fall for the same bull as we did.
5/5
TrustpilotGreat service from Amy at Romans Bath
Great service from Amy at Romans Bath. Was able to sort out my delayed rent payment query in minutes. Always a good experience with these guys.
Good Afternoon David, Thank you so much for leaving me a review. Amy
1/5
GoogleCalled office and requested a replacement key fob but been ignored now almost a month now, also reported when I moved in for some reason all the lights in the bathroom are out of order yet still been ignored, not very happy about how being treated.
Hi Lennox, thanks for taking the time to leave us a review about your experience with us here at Romans, we’re really sorry to read of the issues you’ve faced with our team in Wokingham and that you’re unhappy with the service you’ve received. We pride ourselves on providing our tenants with the highest level of assistance throughout their tenancy, particularly if any issues arise, so it is disappointing to hear that you feel you haven't received this from us. We’re concerned by your feedback, Jan Stamp the Area Property Manager for Wokingham will be contacting you using the details we have on our system to discuss the points within your review. We hope by Jan getting in touch with you that she is able to resolve some of these issues and improve your experience with us here at Romans. We recognise how important our customers comments are about their experience with us as ultimately it is feedback such as this which allow us the opportunity to evaluate our service and see how we can improve moving forward. We would like to offer our apologies for the issues you’ve faced and that you feel the service you have received has not been up to the high standards expected of Romans, we really hope that moving forward we are able to provide a level of service you are happier with and restore some of your faith in our service. Kind Regards, Romans
5/5
TrustpilotProfessional and consistent service…
Professional and consistent service from Andreea Covaci at Romans Woodley, always got back to us promptly with any questions we had and good communication throughout. Would definitely recomand her. Best wishes,Nicoleta P
Dear Nina Na Na,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI normally do not give five star…
I normally do not give five star ratings however due to all round performance and support, I feel in this instance it would be churlish not to have done
Dear Christopher Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotAvoid at all costs
Terrible, provided wildly different quotes for repairs, delayed work indefinitely. Lied to me on at least three occasions. When I called to complain fobbed me off. So disorganized that different agents gave me different stories on the same problem.
Dear Sir/MadamWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
1/5
TrustpilotJust awful - stay away if you can
Just an awful group to deal with. Tenants interests are not looked after. They are all about the money and what they can make at each and every opportunity. Romans do not care that tenants have lives, work and children to look after. Terrible communication standards. I have been nothing but a perfect tenant for over 5 years and feel betrayed. I will never use their services again - no matter how desperate. I am too scared to make an official complaint as I do not want my references affected.
5/5
TrustpilotRomans are professional, helpful and prompt
All the members of staff I have worked with are very professional, helpful and prompt at responding and updating me on progress or issues. I would definately recommend Romans.
Dear LyndaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
TrustpilotThank You
We have nothing much appreciation and gratitude for our move manager Catherine, she has been amazing and kept us in the loop constantly and has made life that little bit easier.
Dear Dan, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wokingham.
