Romans Wokingham reviews

★★★★★ 1/5

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I will never rent with Romans again

I will never rent with Romans again. When I moved into my house it had not been professionally cleaned and the agent agreed that they would waive a professional clean when I left. During my tenancy, service was lacklustre. Minimal maintenance was done on the property even when I requested it, a leak in the back room whenever it rained heavily was never dealt with - despite repeated requests and the fact that it leaked onto the light switch - and my rent was raised every year for the first few years. When I left, it took 5 months for me to get my deposit back via the DPS. Romans produced a schedule of dilapidations claiming most of the deposit for damages, all of which had either existed when I moved in or were fair wear and tear - including for example the cost of professional cleaning at over £200 (which should have been waived), £20 to replace a paper lampshade worth about £3 which the inventory showed was already torn when I moved in, the cost of rotting timberwork in the room with a leak (their responsibility) and overgrown garden when I left it in a far better state than I got it. I had to make a claim with the DPS and make a statutory declaration in front of a solicitor to get my deposit back and even then they sent me emails claiming that the deposit had been returned to them (not true). They ignored all correspondence from the DPS and never answered my case which suggests that they had no intention of proving their claims - they were just hoping that if they refused to give the money back, I would not pursue it. It was stressful and could have left me in a very bad financial situation. Highly unscrupulous.

Sarah · 5 February 2020

★★★★★ 5/5

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Romans has good tools and processes to…

Romans has good tools and processes to make evrything go smoothly.We have been dealing with Nathan from the beginning and he has been so nice and helpful.We look forward to moving into our new house.

Alexandra · 19 August 2022

★★★★★ 5/5

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Very happy with the work of Isabella York

I have been very happy with the work of Isabella York. She replies quickly and has been very responsive to requests. Things get done and this is the whole point of using a managing agent.

Alan · 11 August 2022

★★★★★ 1/5

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Awful estate/letting agents

Roman's Woodley Berkshire. Worst letting agent I have had the unfortunate opportunity to deal with. It is my belief they employ practises that are of no help to members of the public when it comes to renting a property.

Stephen · 28 January 2022

★★★★★ 1/5

Trustpilot

Appalling company

Appalling company, they have messed me about for 5 months reduced the price of my property without my permission then agreed a sale price well below my reduced price and put sold on their sign. James the manager is full of waffle informing me he’d get the property I was buying reduced to !!!! It would then keep this buyer on board, I said that was undare but they did it anyway. When I found my ideal next move the time came to instruct solicitors and proceed with the sale we called but rarely got our calls returned ...when they did eventually call me 3 times with silly reasons my buyer couldn't proceed yet 1 away with his children 2 away with workFinally they were sorry but he’s going back to his wife5 months of having "sold" on my house to now having to start again IT WILL DEFINITELY NOT BE WITH ROMANS: they lied to cover their mistakes all through the time you are dealing with them They are now under investigation it was shown on South today !!

Barbara · 26 December 2019

★★★★★ 1/5

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Definitely the worst estate agent

Definitely the worst estate agent. I was looking to purchase a flat in a different town (Basingstoke). We had 2 viewings booked. When we got to the property, the tenant was surprised because she was not notified that we were coming. For the second property they didn't have a key and they didn't know where it was. They promised a call back. After 2 weeks of waiting I called them to check on it and they still didn't have a key and they promised another call back. After 3 weeks of no calling, I called them, they promised another call back. I feel I need to chase them that I want to buy something and even then they do not do anything to take me as a buyer. I am not sure how they make their profit, but not with great customer services, for sure.

Monika · 20 December 2019

★★★★★ 5/5

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As a Tentant

As a TentantMy experience with Romans has been great on the whole. Most notebly conversations over email or phone have been resolved in a fashionable and polite manner when I have spoken to Stacey Cowap

O · 3 August 2022

★★★★★ 1/5

Trustpilot

Attended an auction run by Romans…

Attended an auction run by Romans today. Beforehand I was told by a Romans employee that properties are typically going for auction at the moment at around 10% above the guide price. Result? Every lot went for about 30%-50% above the guide price. Thus, a 200-400% lie(?) to get you in the room and wasting money on surveys.Had you won you'd have to pay over £1000 in "auction fee", if you bought 5 times, you pay the fee 5 times!

NickB · 11 December 2019

★★★★★ 1/5

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Rented a house through Romans

Rented a house through Romans, wasn’t professionally cleaned and had damages that weren’t fixed before we moved in, Romans didn’t even do a routine check like they are meant to. Since leaving the property Romans have tried to charge us for everything that was wrong when we moved in! Whenever we complained nothing was sorted. We are now having to follow a long and painful complaints process while I’m heavily pregnant to fight for what we don’t even owe. The Reading Romans branch were not interested and just passed it on to a debt company. Romans do not look after their tenants and it’s all money money money. Most unprofessional company I have ever come across. My advise would be to avoid!

Jasmine · 9 December 2019

★★★★★ 1/5

Trustpilot

1 star is generous

1 star is generous. Whilst the estate agents are OK at best, the property manager, Caroline Hay, is less than useless.It was a condition of my lease that certain repairs were to be made, it is now about 2 months later and I still have a broken balcony door leaving the lounge unsecure with the cold winter air entering all day long.Add to that aspects such as faulty wiring, outdated heating and mould I would suggest any potential tenants and landlords stear clear of Romans

G · 8 December 2019

★★★★★ 5/5

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Terrific landlord support

Jackie at the Bracknell office went above and beyond to ensure the continued safety of my tenants by organising a fire detector while the current detector (under warranty) is replaced by the manufacturer.

Stephen · 18 October 2022

★★★★★ 5/5

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From start to finish the whole team at…

From start to finish the whole team at Romans Swindon have been ace to deal with. Most recently I've been looked after by Danie Brock who has been a pleasure to deal with, helpful and super professional.

Chris · 26 April 2022

★★★★★ 5/5

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Fantastic job. Keep it up

I have been using estate agents for years to let my properties and I recently found Roman and they give the best rate with the best service. Hettie and Ema have always been prompt in responding to my emails and queries with satisfactory answers. We had not been able to let the property and they went through a list of what needed doing in order to promote the house and it worked! It was let within the first viewing. They both have always been on hand and ready for anything including picking up the keys from my house and giving me a lift to the house for our appointment when my car was in the garage, Absolutely helpful with fantastic results. I certainly cant find any letting agent to top that. Keep up the fantastic work. Sam T

Theresa · 17 November 2019

★★★★★ 1/5

Trustpilot

I would actually give them no star

I would actually give them no star, even minus star! Had the worst experience renting with Romans. They are nowhere near professional. They probably don't even know the word 'professional'. After living in our flat for a few years, we were told that we could not stay anymore because the letting agency/landlord did not want to pay for an HMO license. So we started looking for other places. Then they unsurprisingly changed their mind and would like us to stay again. But they messed up with obtaining an HMO before the deadline. So we were kicked out eventually. During the last few months, they had been extremely horrible and unprofessional! On the day when the photographer was supposed to visit and take photos for their new adverts, I called to say I would not like them to visit anymore. They agreed to cancel the visit. But in the end, the photographer still visited when I was not in. They not only took photos, but also hid my dirty laundry under my duvet and made my bed. What a great person! I need more people like this to come to my flat and make my bed without my permission! It was not until we questioned the letting agency, they apologised that they could not reach the photographer on the day. Apparently someone is very good at their job! So if you would like to be kicked out just because someone does not want to pay a little bit extra money for a license, or, you would like someone to make your bed without your permission, then Romans is your best and only choice!

Yang · 14 November 2019

★★★★★ 5/5

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Really great viewing from Saffron…

Really great viewing from Saffron Willmott! Very friendly and makes everything very clear

Samuel · 12 April 2024

★★★★★ 1/5

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Without a doubt the worst experience I…

Without a doubt the worst experience I have had with a property company - both Sales and Lettings. Gross negligence from start to finish. As an overseas Landlord I was sold the “fully” managed service. Well what a fool I was, the tenant missed 3 months rent, Romans didn’t even mention it, I flagged it to them!! I served notice, tenant scarpers and leaves the place in a mess. Romans contributed NOTHING to the whole process - in fact they let it happen. Beyond, and I mean way beyond terrible, please please please do not give this company your hard earned money!

Nick · 31 October 2019

★★★★★ 5/5

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The experience has been really great…

The experience has been really great since day 1. Our lettings consultant Sang, was very helpful, kind and on time at our appointments. The letting process was fast. They have a good web where I can see my payments, I can ask for repairs and ask for help. I fully recommend Romans.

David · 9 November 2023

★★★★★ 5/5

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My experiences of dealing with Kimberley Garcia Jones at Romans

My experiences of dealing with Romans through Kimberely Garcia Jones have always been very good and I am happy with the service I have received since she has been looking after my rental property.

Sean · 31 August 2022

★★★★★ 5/5

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Satisfied Landlord

I have been a customer of Romans of Reading for 10 years and am very satisfied with their property management service. Kimberley Garcia Jones from the Reading PM department always answers my emails quickly and is pleasant to deal with.

Greg · 5 November 2021

★★★★★ 5/5

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Romans have been really helpful in…

Romans have been really helpful in finding our first property with a team of proactive people. Amazing sales team which supported us throughout the process of buying. Had a great experience with them and would highly recommend them.

Zarish · 21 February 2022

★★★★★ 5/5

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Kerry and everyone helped me hugely in…

Kerry and everyone helped me hugely in locating a property perfect for my requirements. Also helped with finding the new tenant taking over the property that I was in. Incredible service thank you

Grahame · 5 October 2022

★★★★★ 5/5

Google

We put our flat on the market through 2 estate agents and we were so impressed with Romans and how quickly they had people booked in to view our flat. By the time the other estate agent had even put the pictures up on Rightmove, Romans were booking people in for second viewings. This led to us receiving 2 offers and the flat sold in under 2 weeks. 5 star service, thank you so much for your help

Laura · 18 June 2020

★★★★★ 5/5

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Excellent service from start to finish

Excellent service from start to finish. Friendly and professional staff.

Tracy · 31 May 2024

★★★★★ 5/5

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Excellent service

Excellent service - listening, responsive and helpful throughout. Once an offer was accepted, and especially in the delicate closing stages before exchange of contracts, Alison who managed contacts between the various parties was brilliant.

Nat · 13 October 2024