Romans Wokingham reviews

★★★★★ 1/5

Trustpilot

What a way to spend money fast?

I'm a multiple property landlord currently moving my managed properties to other agents. Why?Management rate: at least 1.5% above rates offered by rival agents.Cost of gas safety with Romans £137 - cost from same contractor instructed privately £107.Cost of new Fridge freezer from Romans £415. Local Electrical store £340and saving the best to lasta new single built in oven £576, Local electrical store £210!!Why would I want to continue to pay someone to spend my money so efficiently. Very disappointed to see that such a big company could not offer any economies of scale.

Nigel · 10 July 2020

★★★★★ 5/5

Trustpilot

We have sold and purchased from Romans

We have sold and purchased from Romans, every time we have had trouble free transactions, staff are friendly and professional, Romans gives you peace of mind, they take care of every details.

Roya · 27 January 2023

★★★★★ 5/5

Trustpilot

"Highly impressed with Romans

"Highly impressed with Romans! Their dedication to finding clienta a home for was evident throughout the process. Attentive, friendly, and professional service. Couldn't be happier!"

Namonda · 24 August 2023

★★★★★ 5/5

Google

Romans have sold my home and I just have to tell you my experience. Part way through the procedure I had to spend 6 weeks in hospital and am still housebound. Even before the fall the agents took me to view several properties and if I was not available took clients to view my property. Since my fall Daniel couldn't have done more for me. He's helped with paperwork and is still helping with my household effects etc. He really has gone 'the extra mile' and I am so very grateful to him. Thanks also to James, Matthew and anyone else who helped me during this stressful time. I don't think I could have gone ahead without their help. So I must thoroughly recommend Romans. Elizabeth Howell

Elizabeth · 18 June 2020

★★★★★ 5/5

Google

Matthew Witney, the Wokingham Manager, whom we first met on walking into the branch, was highly knowledgeable of the market, the area and the potential buyers for our house. His realistic valuation and confident prediction of the eventual figure we would achieve for our sale, were absolutely spot on. Thanks to all the staff who were always attentive and helpful. They all worked very hard to make sure people would come to see the house and were so amenable and pleasant it's no wonder prospective purchasers felt positive about the house.

Alida · 18 June 2020

★★★★★ 1/5

Trustpilot

Horrible company

Horrible company, they don't even deserve one star.I have had terrible experiences with Romans throughout the years. They always treated me as if I was a lower class person, failed to communicate with me or the landlord when promised and resolved issues very slowly. At one point they gave me the wrong date about the start of repainting the property and when I called them and asked where the painter was, they just said that he wouldn't come for another 3 weeks and that they forgot to inform me. They didn't even apologize for the fact that I have moved all the furniture and removed all the curtains to prepare the flat for the work in the middle of winter!! At the end of the tenancy, they kept changing the date of the checkout and tried to extend the contract with an extra month, despite me giving notice so that they wouldn't have to refund me. They also lost the invoice of the professional carpet cleaning and tried to accuse me of not cleaning the flat properly, which is absolutely ridiculous!!! It has been over 2 months and I haven't seen any refund or deposit. Their only mantra is that they're chasing the case, just to get rid of you on the phone. I would never recommend this agency to anyone because they lack honesty and respect and can't treat people as human beings.

G · 27 May 2020

★★★★★ 5/5

Google

I recently sold my property in Wokingham through Romans. I must say I had a fantastic experience especially with Adam Colvin who couldn't have been more helpful. Adam found us the perfect buyers and I would highly recommend Romans to family and friends. I will definitely be using Romans again in the future.

Ben · 19 June 2017

★★★★★ 5/5

Trustpilot

Very good estate agent professional and…

Very good estate agent professional and friendly and all ways gets back to you and they have good veted reliable buyer's will definitely use again.A special thanks to the Aldershot and Sandhurst branch for there excellent service.

Mahmudur · 30 June 2022

★★★★★ 3/5

Trustpilot

Update to my Romans review

I have used Romans for many years buying, selling and letting a number of properties through tem. I have always found them helpful and reliable. Most of all I have found the staff to be fair and honest, a must for me in this industry. My update to the previous review. Since this review I have had a few problems with this company when using the no deposit option for rentals. I have struggled to recover money owed with one deposit going through the arbitration service. Roman's did not cover my needs very well in the process and I ended up a few thousand out of pocket on one checkout. Others have been ok but it's always a bit difficult to recover losses. I will update again after the latest checkout and loss recovery..........

Iain · 18 May 2020

★★★★★ 5/5

Google

I have nothing but praise for Romans in Wokingham but especially for Drew who made my purchase a pleasurable experience when it could have been so stressful.

Graeme · 18 June 2023

★★★★★ 5/5

Trustpilot

Consistency and continuous follow up…

Consistency and continuous follow up with both parties and with their lawyers

Bashir · 26 May 2024

★★★★★ 1/5

Trustpilot

I have had the worse experience ever

I have had the worse experience ever. My money was taken twice, after I complained the same garment was sent out again, of which, I refused to accept. This was well over a month ago. Whilst chasing the refund I was advised that they could see that I had refused the item a second time but would have to wait until it was receipted back in. I have made the observation that they know that I refused the second delivery made well over a week later and must insist on my refund. To date they just ignore my emails and I am still awaiting my refund. I buy regularly on line and have only experience shoddy service from this company only. I have retired item to other on line stores and have only had good experience and certainly never been charged twice with a garment sent out twice with over a week later. This seems to me like “ fast “ practice and should be frowned up. Please take heed when dealing with this company.

Ms · 19 April 2020

★★★★★ 1/5

Trustpilot

Awful, never again

We were promised everything would be easy when selling our house through Romans. We had a very short chain, was told it would be quick and easy, 6-7 months later the purchase finally went through. We felt we had poor service, calls not being returned, we had to continually ring to find out what was going on with our sale and felt wrong information given all the way along. We had no help finding a property to go to as we felt once we signed the contract we didn't matter any more. As much as properties went on the market we were never informed of anything that would suit us it was left to us to look things up online. Hated the whole process with Romans and would never use them again.

Mr · 14 April 2020

★★★★★ 1/5

Google

We went without a property manager for 6+ months as the previous one had left and no one took over or bothered to tell us. All of our maintenance issues were ignored and at the end of our tenancy they tried to steal from our deposit. Avoid at all costs.

Dexter · 19 June 2019

★★★★★ 5/5

Trustpilot

Kimberley Garcia Jones has provided excellent service…

Kimberley Garcia Jones of Romans Group Head office has provided first class service even though she is not my contact at Romans. She responded throughout in a timely and professional manner. She was a joy to work with.

Jagdish · 28 April 2022

★★★★★ 5/5

Trustpilot

Kimberley Garcia…

I have always found Kimberley Garcia very helpful and friendly, whenever I have an issue I have always found her to be very quick and efficient in resolving the issue, she always keeps me informed and gets things done

Sharon · 9 March 2022

★★★★★ 5/5

Trustpilot

Great service from Jessica Philips our…

Great service from Jessica Philips our property Manager at Romans Staines Branch any issue we have had she will follow it up straight away and get it sorted for us

Natalie · 8 March 2023

★★★★★ 5/5

Trustpilot

Amazing the services and wonderful…

Amazing the services and wonderful people. The welcome home gift was lovely!

Raquel · 17 May 2024

★★★★★ 1/5

Trustpilot

Absolute shambles

Terrible experience with Romans overall! Firstly began when we put an enquiry through about a property in Reading. The sales negotiator was so pushy on the phone he wasn’t actually listening to what I wanted. When we finally got off his topic of conversation he then got round to asking me when I was available to review this house. A week later upon viewing the house it turns out the agent wasn’t even showing us round, and didn’t even bother to pop me and email or call to explain the owner was showing us around... it was a shock to the system! Let alone the owner was an old lady with arthritis who had to keep taking breaks due to the pain. Absolutely disgraceful customer service on my behalf and they should be ashamed of the seller doing their work for them, especially one with medical conditions!

Nikita · 7 March 2020

★★★★★ 1/5

Trustpilot

Bit of a shame that zero stars is not…

Bit of a shame that zero stars is not an option really as that would be my selection of choice.Absolutely god awful, money grabbing, farcical company, me and my partner currently rent with romans and wish we had never heard of them, let alone rented with them.where to start...First and foremost they have repeatedly (3 times in as many months) seen fit to permit keyed access to different people with no proper warning to or permission from, us, the tenants - let alone the legally required 24 hours notice, no calls. No voicemails. No emails.The first occasion was an ordinary - what we assume to be - start of tenancy inspection (we were never actually informed of the exact reasoning for this one).The first we heard of this was when we received an email detailing the results of the inspection that had taken place, which was news to us. We later learned that - due to long term health issues which put me at home a large amount of the time and a habit of keeping the keys in the door when in, they could not gain full access on this occasion, however the fact remains that they attempted unauthorised access, which is bad enough.They actually used this as an excuse after the fact, stating that as no one had actually accesses the property no fault had occurred on their part.The second time was when a member of the sales team attempted to let themselves in, a fact which presented itself when we heard keys being inserted into the door. we learned later that this was an attempted conduction of a viewing. Romans had made no attempt to inform us of this event and we discovered from the landlord themselves that romans had been instructed to inform us this would be happening, something they failed to do. Third time (a pattern emerges...) was today and has been the proverbial straw.I was again disturbed by the sound of keys in the door, i confronted the person at once and asked them (not verbatim..) what on earth they could be doing letting themselves into our flat. Immediately I was presented with a very sheepish looking woman, my immediate impression as someone who reads people rather well is that she had been "caught". She stated she had arrived to conduct a viewing and asked me to confirm the address, which I did, at my request she kindly showed me her mobile phone which not only showed a photo and documentation matching our address - rather obviously, and without mistake - as it is an entirely different address and entrance than to the main building. She showed me her identification badge which did not have romans logo or anything resembling such on it. I asked her to please call the romans office to get to the bottom of the situation there and then, she passed the phone to me after a time and I was greeted very rudely by a woman on the other end who made it abundantly clear that I was nothing but a nuisance and inconvenience upon her morning, they both then started backpedalling and saying that the viewing was for the downstairs flat however the initial address I was asked to confirm was mine, the photo and written address were of mine and the woman had multiple keys in her hand. After each occasion we have contacted romans and made clear that we require notice for a visit, by email, or phonecall - ideally both.Not only have we politely requested this, it is the law. Romans seems to thinly tread that line and it is simply and wholly unacceptable that they continue to ignore these requests and ergo the law.Bluntly and candidly as someone who suffers from severe anxiety and PTSD, it is UNSAFE to flout these laws. With no prior warning how is a tenant supposed to know if it is a visit scheduled at the whim of romans with no prior notice or a legitimate threat/Intruder.If you value in any way your sanity or mental health stay far away from romans, they are embarrassingly bad at what they do and should be avoided at all costs. Shame, as our landlord himself is lovely. Much more to say however 4000 character limit.

Jake · 28 February 2020

★★★★★ 1/5

Trustpilot

Every experience I've had with them has…

Every experience I've had with them has been terrible.I recently arranged a viewing to see a property being sold by Romans and they cancelled on me the day I was due to see it. They told me the property was sold. I then saw it back on the market for sale with another estate agent so contacted them. Turns out the seller was unhappy with Romans and switched estate agents. Romans lied to me out of spite for their client.

Carol · 21 February 2020

★★★★★ 5/5

Trustpilot

Shannon

Shannon Is Excellent very Professional and friendly to deal withAllways friendly and very helpful Complete Pleasure to Communicate with People like this make a busines A Pleasure to deal with

Declan · 24 February 2023

★★★★★ 1/5

Trustpilot

I will never rent with Romans again

I will never rent with Romans again. When I moved into my house it had not been professionally cleaned and the agent agreed that they would waive a professional clean when I left. During my tenancy, service was lacklustre. Minimal maintenance was done on the property even when I requested it, a leak in the back room whenever it rained heavily was never dealt with - despite repeated requests and the fact that it leaked onto the light switch - and my rent was raised every year for the first few years. When I left, it took 5 months for me to get my deposit back via the DPS. Romans produced a schedule of dilapidations claiming most of the deposit for damages, all of which had either existed when I moved in or were fair wear and tear - including for example the cost of professional cleaning at over £200 (which should have been waived), £20 to replace a paper lampshade worth about £3 which the inventory showed was already torn when I moved in, the cost of rotting timberwork in the room with a leak (their responsibility) and overgrown garden when I left it in a far better state than I got it. I had to make a claim with the DPS and make a statutory declaration in front of a solicitor to get my deposit back and even then they sent me emails claiming that the deposit had been returned to them (not true). They ignored all correspondence from the DPS and never answered my case which suggests that they had no intention of proving their claims - they were just hoping that if they refused to give the money back, I would not pursue it. It was stressful and could have left me in a very bad financial situation. Highly unscrupulous.

Sarah · 5 February 2020

★★★★★ 5/5

Trustpilot

Romans has good tools and processes to…

Romans has good tools and processes to make evrything go smoothly.We have been dealing with Nathan from the beginning and he has been so nice and helpful.We look forward to moving into our new house.

Alexandra · 19 August 2022