Every review we hold for the Wokingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
Googlecustomer service is very very poor
not professional. some staffs
give this company a bad name
Sonny · 20 May 2024
Agent replied · 17 June 2024
Dear Sonny Mo,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotGreat communication and support…
Great communication and support throughout, quick and helpful - Thanks Katie
Joanna · 19 September 2023
★★★★★ 5/5
GoogleI recently put my house on rent in Wokingham and the overall experience, advise and the proactive engagement provided by the Lettings team is praiseworthy.
Has been a seamless transition for a newbie landlord like me. Would highly recommend.PositiveProfessionalism
Sandeep · 25 August 2022
Agent replied · 17 June 2024
Dear Sandeep Nair,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotI couldn’t be happier with the…
I couldn’t be happier with the experience Romans agency provided. The team took the time to understand my needs and presented me with a suitable property that perfectly matched my requirements. I would like to separately call out Kim Stockley who went above and beyond to negotiate with a landlord on my behalf. I am very grateful for her hard work,
Alena · 26 July 2023
★★★★★ 5/5
TrustpilotGreat property manager - Denise Hurn
We have left our properties for Denise Hurn to manage for a number of years. She takes care of issues without delay so we’ve not had to worry much. Really happy with my experience.
Jenni · 25 February 2023
Agent replied · 23 October 2024
Dear JenniCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotJust sold a flat in Maidenhead
Just sold a flat in Maidenhead. Romans were our second agents trying to sell this flat. The local Romans office were very professional from the off with great communications and a dedicated sales advisor Jacob who was excellent right to the end. Would happily recommend.
Adam · 17 October 2021
Agent replied · 23 October 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
TrustpilotEffortless and enjoyable
Chloe's professionalism and expertise guided me through the rental process seamlessly. Roman Caversham Lettings provided a stress-free experience, ensuring properties matched my needs and scheduling viewings at my convenience. With their transparent communication and commitment to excellence, I confidently found the perfect flat.Thank you for making the rental process effortless and enjoyable.
Marc · 21 February 2024
★★★★★ 2/5
TrustpilotI have told you already in your…Answering your Questions
I have told you already in your questionnaire . I think your company has become too much about prosses and not enough about personal contact and one contact at a time. Your structure has become too complex.
Richard · 26 October 2022
Agent replied · 23 October 2024
Dear Richard James,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotExcellent Responsive Service from Jessica, Romans
Jessica Philips from Romans was brilliant in providing clear and responsive service and helped me resolve a concern. I am grateful for the speed and support in getting things done. Cheers Varun.
Varun · 17 April 2023
Agent replied · 23 October 2024
Dear Varun Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotGreat communication & attention to…
Great communication & attention to detail from Christine Lancaster at Swindon branch, as a landlord i know that i can fully rely on Christine to cover everything when a tenant moves in or out.
Paul · 10 February 2023
Agent replied · 23 October 2024
Dear PaulCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotI was very pleased with the…
I was very pleased with the professional way Nathan Poulter of the Tilehurst branch kept me up to date with every stage of my move Into my new rented property and would definitely recommend them to other people
Paul · 14 September 2022
Agent replied · 23 October 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
★★★★★ 1/5
TrustpilotThey spam you and are unprofessional
They spam you and are unprofessional! Stay away
Rameez · 23 September 2024
Agent replied · 23 October 2024
Dear RameezWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards Customer Care Team
★★★★★ 5/5
TrustpilotOur property manager - Denise! :-)
Our property manager is Denise Hurn, since moving into our property 3 years ago, we have had nothing but the best service. We get regular calls to check we are ok, and every single maintenance issue has been sorted almost instantly. She has been great for us since renting with Romans!
Hannah · 7 March 2024
★★★★★ 5/5
TrustpilotAndrei Csomortani Amazing
Wokingham lettings should be proud to have Andrei Csomortani on their team. Constant communication everyday through the process, really friendly, knowledgable but most importantly exceptional at his job. Thanks for everything and I hope a promotion is on its way to you soon..
Annabelle · 18 December 2021
Agent replied · 23 October 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
TrustpilotReally good communication
Really good communication. Was concerned we weren’t informed the sellers had an onward chain however once we spoke to Romans they were quick to react and resolved for us within a matter of hours. Very pleased with service received
Hannah · 1 July 2022
Agent replied · 23 October 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 4/5
TrustpilotFriendly and knowledgeable staff
Friendly and knowledgeable staff. Arrived on time and with all the information I needed.
Georgerajdixon · 29 May 2024
Agent replied · 23 October 2024
HiCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
GoogleWe’ve had numerous dealings with Jagdeep Randhawa, Romans Property Manager, and the level of professionalism, responsiveness, communication and overall accountability has always been first class. Thank you! David P
David · 18 June 2023
Agent replied · 17 June 2024
Dear David
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleAgents from various branches of Romans have started, today, bombarding me with emails when I have never even made contact with them before, nor shown any interest in properties in the area. Judging by the fact none of the agents replied when asking them to remove me from their mailing list, can only assume they have acquired a mailing list illegally.
Rjd1985 · 18 June 2023
★★★★★ 5/5
TrustpilotGreat experience with Romans…
Great experience with Romans Winchester! Many our property manager is brilliant! Very helpful, responsive and thoughtful, any issues we had so far were sorted quickly and professionally! Can’t recommend Romans eanough!
Shiran · 15 April 2023
Agent replied · 23 October 2024
Dear ShiranCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotHappy Sellers
So happy with the experience we have had. The whole Fleet team provided such a kind, knowledgeable and professional service, most notably Joe and Dan. They guided our journey and were so calm, warm and professional we can't thank them enough.
Sarah · 24 February 2022
Agent replied · 23 October 2024
Dear Sarah,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
★★★★★ 5/5
TrustpilotHighly recommended
My moving manager was AMAZING!!!.She supported me and bended backwards and forwards in order to help with my purchase to go ahead. I can't thank her enough. People in branch (Farnborough) were helpful, polite and professional
Karolina · 3 October 2022
Agent replied · 23 October 2024
Dear KarolinaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotExcellent service from Thomas
Thomas from the Windsor branch has been super helpful and has provided excellent service for my recent renting. The process could not be smoother or easier, I have been well informed throughout. I will certainly use your service again.
Connie · 26 May 2022
Agent replied · 23 October 2024
Dear Connie,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotViewings
Had two great viewings with Saffron. Very informative and easy to arrange, would definitely recommend!
Jake · 25 April 2024
Agent replied · 23 October 2024
Dear Jake TanseyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotAm comfortable dealing through Romans…
Am comfortable dealing through Romans Estate Agents and Lettings since 2011.
Palak · 1 July 2024
Agent replied · 23 October 2024
Dear PalakCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
