Every review we hold for the Wokingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSelling a property with Romans estate agency, Reading
Mike and his team were excellent throughout the sales process, in organising photos, viewings and offers. James, as moving manager, was always on the ball, answering questions and assisting our purchaser by chasing solicitors. We can thoroughly recommend Romans in Reading.
Mr · 9 January 2023
Agent replied · 23 October 2024
Dear Mr and Mrs WilkinsCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotDonna the amazing property manager
Donna our property manager have been amazing throughout, she made everything easier for us and always very helpful. She deals with all our queries promptly. And because of her, I'd really highly recommend Romans. Thank you so much Donna.
YanyaniS · 13 March 2023
Agent replied · 23 October 2024
Dear Yanyanis Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotFantastic experience…
I had a fantastic experience with Romans Estate Agency in Caversham during a recent property viewing. A special shout-out to Ayse Yerlikaya, who provided exceptional service and valuable insight into the property. Her professionalism, knowledge, and friendly approach made the entire process smooth and enjoyable. I highly recommend Romans and Ayse for anyone looking for a great experience in property viewings.
Fonseca · 5 October 2024
Agent replied · 23 October 2024
Dear FonsecaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Ayse a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotAll what I need from the first visit
All what I need from the first visit, Romans Reading.Thanks Chloe and Ninda for all your support.
Ahmed · 31 July 2024
Agent replied · 23 October 2024
Dear AhmedCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Chloe and Ninda a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotGood experience Response times to calls was good
Response times to calls was good. Even if Ian was not around there was always someone available to assist. I was kept in the loop. Also, being very local meant I could easily pop in for information/updates where necessary. Fee policy was clear
Wendy · 14 October 2022
Agent replied · 23 October 2024
Dear WendyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotFantastic service buying our first home.
We used Romans Sandhurst to buy our first home recently. Despite the on-going coronavirus situation, Tom and the team kept us informed with what was going on. We were getting very little out of our solicitors and Tom always went way and above for us. Great customer service and was very impressed with the overall experience.
Mrs · 20 July 2020
Agent replied · 23 October 2024
Thank you for taking the time to review your recent experience It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further.Kind regardsCustomer Services Team
★★★★★ 1/5
TrustpilotWorst agency we have worked with among…
Worst agency we have worked with among several up and down the UK.There is little interest shown by anyone from Manager or reps and no continuity with anybody.No use of mobile phones so only messages can be left and return calls are few and far between.Success rate has been nil so moving to another agency.
Richard · 5 April 2024
★★★★★ 5/5
TrustpilotRomans have been excellent
Romans have been excellent, especially the sales manager Daisy and her team, they made the selling process seamless and we are very grateful for all their efforts. Also the move manager Lorraine Eivers was great, she was constantly in contact, updating us on a regular basis. Romans you have been great, if we ever move again we will be back!Thanks Mark & Kerry
Mark · 12 October 2023
★★★★★ 5/5
GoogleLoved the way how romans arrange things.
Special thanks to Jagdeep Randwa for the quick responses and sorting out issues. Which makes life easier. I’ll definitely recommend romans..
Bharath · 20 December 2023
Agent replied · 17 June 2024
Dear Bharath Sriram
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
Trustpilot5 Stars for Romans Lower Earley
I would recommend Anthony Parker and the lettings team at Romans Lower Earley Branch. Anthony was very professional and informative during our viewing. He was friendly, patient and helped me through every step to securing my property. As a woman and carer he treated me with respect, understanding and courtesy.
Romany · 17 October 2021
Agent replied · 23 October 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
TrustpilotLisa Fazal
Lisa FazalLisa have been our property manager for a few years now shes absolutely amazing ,she response very quickly and does her best to resolve any issues straight away. 10 out of 10!!Thank you Lisa for your amazing work.
Monica · 17 February 2023
Agent replied · 23 October 2024
Dear MonicaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
GoogleKerry was really helpful in finding us an amazing property to rent in the Wokingham area. Any issues/queries were easily resolved via emails or phone calls. Thank you for making it a straight forward process!
Josh · 18 June 2023
Agent replied · 17 June 2024
Dear Josh,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotDonna, Marie is most helpful and efficient
Donna, Marie has been most professional and effective when dealing with the case of my washing machine which broke down. At every stage she communicated what was happening and made it easy for me to get in touch with her. I am so grateful for her help
Kathleen · 10 May 2022
Agent replied · 23 October 2024
We appreciate your positive review about your recent experience with us!
★★★★★ 5/5
TrustpilotWonderful
Romans have been utterly brilliant from start to finish on my recent move. They have been helpful, polite and professional every step of the way! Moving is an experience that can be filled with such anxiety and stress, but it’s not been that way at all these past weeks. This is thanks to Barnaby (Camberley branch) with the viewing, Sarah (Camberley branch) as our main point of contact who has gone above and beyond, and Courtney in the final stages from Head Office in Bracknell. Thanks to you all!
B · 26 January 2022
★★★★★ 5/5
Trustpilot5 out of 5 for Romans
5 out of 5 for Romans. They have always done their best to assist with every enquiry and request and are a really nice bunch! Extra thanks to Donna-Marie Brant at Bracknell for always being there for us!
Ronnie · 8 March 2023
Agent replied · 23 October 2024
Dear RonnieCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotI can’t believe how quickly Steve and…
I can’t believe how quickly Steve and his team got my property let.They are professional and honest people with a brilliant understanding of the market.I would not hesitate to recommend them to friends and family.Thanks again Steve and his team.
Lee · 16 December 2022
Agent replied · 23 October 2024
Dear LeeCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotSupport through arbitration
Issy York has been extremely helpful with regards a tricky tenancy. This has had to go to arbitration through the NDO scheme and she supported me collating all the paperwork in terms of invoices and work completed. Any questions she replied very promptly.
Kate · 18 August 2022
Agent replied · 23 October 2024
Dear Kate,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
GoogleLet my house through Romans. Helpful, friendly attentive staff (particularly Freddie) made the whole process as hassle free as these things can be. Always replied to phone and emails, always offered sound advice. House was let within 6 days of going to market. I chose fully managed service and so far the property management service has been equally responsive.
Stuart · 19 June 2018
Agent replied · 17 June 2024
Thank you for writing the review I will pass your comments onto Freddie. Kind Regards Sue Winterbourne - Lettings Director
★★★★★ 5/5
TrustpilotAmazing customer service - Barnaby at Romans Camberley.
Have had such an easy and joyful experience with Romans Camberley. Barnaby has been incredibly professional and extremely helpful with every single question we have had and we have felt supported in every stage of the process, which has just made it so stress free! Thanks a million Barnaby!
Tanika · 12 October 2021
Agent replied · 23 October 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
GoogleFrom start to finish everyone has been amazing at romans Wokingham in the process of selling my property especially Cathrine our move manager couldn’t be more attentive and helpful. Thanks again
Matthew · 25 March 2025
★★★★★ 5/5
TrustpilotWe highly recommend Lisa Fazal
Lisa has been our property manager for many years. She is always helpful and responds quickly to any concerns we have. Romans is a large property management company, but Lisa always adds a personal touch, and it is great to have one point of contact.
Anna · 6 May 2022
Agent replied · 23 October 2024
Dear Anna,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
★★★★★ 5/5
TrustpilotSmooth experience as a Tenant
I had a 2.9 year tenancy period with a property managed by Romans .Denise, our property manager, was prompt in carrying out maintenance tasks . My experience with Romans - Basingstoke was positive and I found them to be meticulous and professional.
Vik · 11 September 2022
Agent replied · 23 October 2024
Thank you again for taking the time to let us know how we did. We really appreciate it!
★★★★★ 5/5
TrustpilotGreat since Benjamin Nujeerallee took over…
Since Benjamin Nujeerallee took over as my property manager, things have massively improved over the shocking service previously received. Ben is quick to respond to issues and requests and progresses things well. Such a change. Thanks Ben.
Gavin · 10 March 2023
Agent replied · 23 October 2024
Dear GavinCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 1/5
TrustpilotReally disappointed in the Swindon (Taw…
Really disappointed in the Swindon (Taw Hill) branch. Not only did I feel as though they didn’t really care about anything (since they took over from Dewhurst). I’ve just had to deal with an issue that nearly caused a problem with my credit file. They notified Thames Water that we had moved in to the property we just moved out from! And I started to receive outstanding bills from Thames Water!! Luckily I know someone who helped me sort it.
Joe · 2 August 2023
Agent replied · 23 October 2024
Dear Joe Botwright,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.