Every review we hold for the Wokingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI have found your company very…
I have found your company very professional. In particular I've been dealing with Reece. He has been so helpful and very knowledgeable about each property. Reece has promised to find the right property for me and I believe him. Very honest and good with dealing with people. In an age when customer service isn't always everyone's priority I found it refreshing to have been on the receiving end of true professionalism.
Barbara · 2 August 2024
Agent replied · 23 October 2024
Dear BarbaraCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Reece a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
GoogleHayley has been excellent in supporting me as a landlord. She is very responsive and has a good attention to detail. Keep hold of her Romans!
Zahir · 11 June 2024
Agent replied · 17 June 2024
Dear Zahir Irani
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotRomans Swindon, Christine Lancaster
Been with Romans Swindon for over a year now and I’ve had no issues with them, Christine Lancaster is really lovely and helpful and gets any queries taken care of rather swiftly. I had an issue with my boiler and submitted a fault report, Christine called me back, after taking a few details Gasworks resolved the issue the very next day, really happy about that.
Antony · 24 January 2024
★★★★★ 5/5
TrustpilotFive star for Nathan Stevens at Romans
Five star for Nathan Stevens at Romans. Nathan has been my property manager for almost one year. His professionalism and excellence is second to none. I'm really pleased with the overall services from Roman and I will definitely recommend to anyone who needs property management.
Lynn · 10 March 2023
Agent replied · 23 October 2024
Dear Lynn Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotAmazing experience with Romans!
Can’t recommend Romans enough! Oliver has been absolutely amazing amazing throughout this process and willing help us resolve any issues throughout. He puts the customer first and makes it his priority to help. Also helps that he is genuinely happy to do so, he’s very good at what he does!
BUYER · 10 September 2022
Agent replied · 23 October 2024
Thank you again for taking the time to let us know how we did. We really appreciate it!
★★★★★ 5/5
TrustpilotAn extremely professional service
An extremely professional service. We can't thank Mark and Nathan enough. It was a great pleasure to work with them. We had extremely exciting, emotional and beautiful moments with them during the rental process. They supported us in every way during this difficult process and this means a lot to us. They are an extremely professional team, together with their manager Steve.Highly recommended
Filiz · 2 March 2024
★★★★★ 5/5
TrustpilotJust wanted to say what a pleasure Kim…
Just wanted to say what a pleasure Kim Stockley was to deal with at the end of my tenancy. Everything made clear !
Dominic · 25 July 2024
Agent replied · 23 October 2024
Dear DominicCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotKim Stockley - brilliant
Struggling to have an issue resolved, Kim Stockley kindly stepped into the breach, pulling out all the stops to help. Many thanks Kim
Norman · 19 July 2024
Agent replied · 23 October 2024
Dear NormanCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Kim a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotWe are very happy with the service that…
We are very happy with the service that we had from Lucky Sherpa and all the team at Roman Reading. Within 3 days Roman had successfully letting our flat out. Lucky Sherpa deals with all our queries promptly therefore we would highly recommend Roman.
Loretta · 16 March 2023
Agent replied · 23 October 2024
Dear LorettaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotAn extremely professional service
An extremely professional service. We can’t thank Mark and Nathan enough. It was a great pleasure to work with them.we had extremely exciting, emotional and beautiful moments with them during the rental process. They supported us in every way during this difficult process and this means a lot to us. They are an extremely professional team, together with their managers Steve.Highly recommended
Richard · 5 March 2024
★★★★★ 5/5
GoogleI recently appointed Romans as the agent to rent out a property. They have been very helpful from the initial valuation to arranging viewings and successfully letting the property. Special mention to Sarah who went above and beyond to ensure the move was smooth with the backdrop of some tight timescales.PositiveQuality
James · 18 June 2022
Agent replied · 17 June 2024
Dear James Duggan,
Thanks for taking the time to leave us a review , we appreciate your feedback
All the best, Customer Care Team
★★★★★ 5/5
GoogleThanks to the Wokingham team for ensuring the sale and purchase process went very smoothly. Ian Lewis led the team in exemplary fashion and Ashleigh was incredibly helpful during the multiple visits to our new home. Finally, Irene was instrumental in expediting the exchange process. Thanks again to a great team.
John · 18 June 2022
Agent replied · 17 June 2024
Dear John,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleHad a really good experience with Romans in Wokingham. I felt genuinely listened to and Matthew Leigh made some great suggestions of properties to see that we hadn't considered but ended up loving. The comms was pretty good throughout, we weren't abandoned after the initial deal was agreed. Would recommend!PositiveResponsiveness, Professionalism
Pav · 18 June 2022
Agent replied · 17 June 2024
Dear Pav
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotAnais Payne is a credit to Romans
It has been a pleasure communicating with Anais Payne from the Caversham office. Not only is she so very presentable, she is proficient in her role and responds to communication by return, always going the extra mile to make sure her customers are taken care of. Anais is a credit to Romans!
Lorraine · 22 April 2022
Agent replied · 23 October 2024
Dear Lorraine,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 1/5
TrustpilotDO NOT USE ROMANS !!!!
Duan · 22 June 2026
Agent replied · 24 September 2026
Dear Duan Coertzen,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
★★★★★ 5/5
TrustpilotChristine Lancaster is the 'Star'!
Christine Lancaster is the whole reason why we like Romans. She has been our contact throughout our tenancy as does a fantastic job. Her customer service is excellent and we have always felt we are in safe hands if there is every an issue.
Eddie · 1 March 2023
Agent replied · 23 October 2024
Dear EddieCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 4/5
GoogleThis review is specifically for the work completed by this branch for our house sale.
We chose to sell through Romans as we were impressed by the Residential Sales Manager (Ian Lewis) and they offered us the best rates compared to other estate agents.
It was a difficult sale with multiple drop outs, but we found their sales team to always have a pragmatic approach and were generally very helpful.
4/5 stars because they aren't the best at answering the phone and we got a bit fed up of listening to the Roman's Daily Personalised Missed Call Message which seemed to always have them quote yesterday's date.
Romans handed us to LRG for the move manager part of the process which we found to be very poor but that should not affect the review of this particular branch.
Anonymous · 30 May 2025
★★★★★ 5/5
TrustpilotThank you Romans
I am a landlord using Romans and want to thank Isabella York for all the support provided with managing property issues with existing tenants and ensuring the completion of renewals when required. I am always kept up to date with progress and all issues are resolved swiftly. Thank you!
CRFMAT · 26 August 2022
Agent replied · 23 October 2024
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotThe Tilehurst branch continue to excel!
With the help of Mark, Steve, Nathan and the Tilehurst team, I've just completed the purchase of the rental!
Benjamin · 6 March 2026
Agent replied · 31 May 2026
Dear Benjamin Lloyd-Hughes, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotExcellent service from Kim Stockley
Excellent service from Kim Stockley, Senior Property Manager of Romans Group. Kim has promptly & efficiently dealt with any issues we reported. She always kept us posted on progress of any maintenance or repairs & also followed up to ensure that work had been carried out to our satisfaction. Kim is a credit to Romans & a pleasure to deal with.
Veronika · 12 March 2024
★★★★★ 1/5
TrustpilotReview oAvoid Romans Aldershot, Misleading Fees, Poor Property Management, and Thousands Lostf Romans Estate & Letting…
Review of Romans Estate & Letting Agents, Aldershot
SkyWay · 20 May 2026
Agent replied · 31 May 2026
Dear Skyway Education & Invest Gp (j Hang),
We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer concerns very seriously. We apologise for not meeting your expectations on this occasion. If you’d like to reach out to us at customercare@lrg.co.uk we would be happy to look into this for you.
Best regards, Customer Care Team
★★★★★ 5/5
GoogleStarted looking for a new place to rent a few weeks ago and XianXin Chen was helpful from the start and always very responsive. Will definitely be using Romans again after the excellent service I have received first time around.
Samuel · 18 June 2023
Agent replied · 17 June 2024
Dear Samuel,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleVery pleasant estate agent (Abbie). Listen to our needs and desires. Knowledge about the property and area.
Valerie · 16 March 2026
Agent replied · 16 April 2026
Dear Valerie Lewis
We greatly appreciate your 5-star review and the time you took to share your experience with Abbie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotKerry has been amazing at helping me…
Kerry has been amazing at helping me through the difficult task of finding and guiding me through the process of renting a property. My house has been severely damaged following a frozen burst water pipe and she has made the whole process less stressful.
Chris · 26 January 2023
Agent replied · 23 October 2024
Dear ChrisCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
