Trusted Agent profile · Wokingham

Romans Wokingham reviews

4.1

★★★★★ Great

1,836 reviews across 2 platforms

23 Market Place, Wokingham, RG40 1AP

Romans's office in Wokingham, at 23 Market Place, is rated 4.1 out of 5 across 1,836 reviews on two platforms, including 401 Google reviews rated 4.3.

Google logo

4.3 / 5

401

Reviews on Google

This office

Trustpilot logo

1,435

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Wokingham office, from every platform, shown as written. First names only.

5/5

Trustpilot

Seamless experience!

Seamless experience!Lucy made this usually stressful process really easy and stress free, seamless. Really loving the new place we feel really happy and know we can contact them if we have any issues in the future ! Would recommend over other agents we’ve used in the past !

Becky · 10 February 2023

Agent replied · 23 October 2024

Dear BeckyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Andrei & Roman's Wokingham - 5* Experience!

Andrei and the team at Roman's Wokingham have been clear and attentive throughout my experience with them. Giving me all the necessary information, and helping me arrange extra viewings when I needed them. Would 100% recommend to anyone who is undertaking the daunting task of flat hunting!

ECJ · 8 March 2023

Agent replied · 23 October 2024

Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Very helpful

Matt, Bethany and Ben were really helpful with buying and selling a house and a pleasure to deal with. I would recommend them.

HC · 31 August 2024

Agent replied · 23 October 2024

Dear HCCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Ben, Matt and Bethany a 5 star rating! Many thanksCustomer Care Team

5/5

Google

We were very impressed with the service we received from Romans. Michael Page and his team were on the ball throughout the sale and our Move Manager, Natalie Boyd went the extra mile to ensure that everything went to schedule. The Lower Earley team helped us find our next home, and once again the service was excellent. I would have no hesitation in recommending Romans and would certainly use them again.

Jim · 20 June 2013

Agent replied · 17 June 2024

Dear Mr Callaghan, I was pleased to see your feedback on the service you received from Michael Page and Natalie Boyd of the Wokingham team when selling your home and the help you received from the team at Lower Earley in finding your new home. The team asked me to convey their thanks to you for your kind comments and may I thank you for having chosen Romans and taking the time to post your review. I sincerely hope we may be of service again in the future. Tony Gibson, Director, Residential Sales.

1/5

Google

Awful place. They will give you a property in a horrible state. Freezer doors unable to shut with how over frozen they are, stinks etc etc. Then when you return it at the end in immaculate condition after a professional clean, they will still claim it needs to be done again. Charge you. And make up fake charges for replacing a whole toilet because of a water mark down the bowl and buy a new smoke alarm that was broken before we moved in. Seriously recommend staying away.

Jamie · 19 March 2024

Agent replied · 17 June 2024

Dear Jamie Harper, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

4/5

Trustpilot

Stacey Cowap was very reliable at…

Stacey Cowap was very reliable at getting back to me with various issues etc, general help and other dealings with the landlord and third party companies that have done work at the property that I rented during my tenancy and has been professional about it all.

Eddie · 3 April 2023

Agent replied · 23 October 2024

Dear Eddie We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team

5/5

Trustpilot

Romans Swindon

I have used Romans in Swindon to manage my rental property for a number of years and have always received excellent service. Christine is my property manager and always acts with great professionalism. She will speak to me directly if there is any issue and is always quick to resolve any problems in the best way possible. Christine is a great asset to the swindon branch.

Huw · 4 February 2024

5/5

Trustpilot

Amazing customer service

Amazing customer service from the Woodley branch, I moved into a rented property a couple months ago and was extremely worried about the whole experience, however I had nothing to worry aboutI accidentally overpaid my rent and the overpayment was back in my bank within 4 days of bringing it to their attention Checkin was very smooth and easy thanks to the admin team

Sally · 15 June 2020

Agent replied · 23 October 2024

Thank you for taking the time to review your recent experience It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further.Kind regardsCustomer Services Team

5/5

Trustpilot

Romans is a good company

Roamns approach has been professional and I am quite happy with their services so far in my two month of engaugement with them. Specially I am very happy with their agent Mr Mark Porter who has been very helpfull to me in puting me in right track of doing things correctly. Also he has be generally very approachable and easy person to get along with. Many thanks Mark (of Romans in Tilehurst Reading)

Ali · 18 August 2023

5/5

Trustpilot

I am very impressed by Sarah Boyens…

I am very impressed by Sarah Boyens from Romans. She is always very helpful, highly professional and able to promptly find a solution of complicated and unusual matters. She is so reliable, definitely, a person I trust. I am most grateful. Thank you so much Sarah!

R · 24 March 2023

Agent replied · 23 October 2024

Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Consistent excellent service

Romans have consistently delivered excellent service for the past 10 years. Renting out a property is never easy but Romans ensure everything is sorted quickly and efficiently whenever issues occur, using their many trusted suppliers and trades-people. In particular, many thanks to Aston Busby for the continued great service and quick response.

Sean · 16 August 2022

Agent replied · 23 October 2024

Dear Sean,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Great service from Roman Kimberley

Kimberley Garcia Jones​ has been my property manager for many years. Kimberley is very professional for managing my property and provides excellent service for all the aspects of assistance I needed. She is always helpful and responsive. I am luck to have Kimberley as my property manager.

Fuwen · 17 February 2023

Agent replied · 23 October 2024

Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

A positive Experience

We have enjoyed having Jacqueline Miles-Miller at the Bracknell office as our property manager. Jacqueline has been great in communicating with us and responds promptly to our concerns. She has been effective and helpful in liaison with our tenants. Our overall experience has been a positive one. Rotimi & Lola

Rotimi · 24 October 2022

Agent replied · 23 October 2024

Dear Rotimi Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Roman's have dealt quickly and…

Roman's have dealt quickly and efficiently with all my maintenance issues. Donna-Marie Brant has been my main contact for a few years and is friendly and conscientious. She always replies to emails and calls promptly and kept me informed of progress and has an easy-going nature which meant person to person contacts were never awkward.Thanks Donna-Marie

ShaunR · 22 January 2022

Agent replied · 23 October 2024

Dear Shaunr,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Romans Bath office (AMY) was excellent

Romans Bath office was excellent. My main contact Amy is efficient, professional, very helpful. A pleasure to have dealt with her on my tenancy. One of the few staight-forward estate agency transactions that I have experienced in the past 40 years. Thoroughly recommended.

JHL · 10 June 2023

Agent replied · 23 October 2024

Dear JhlCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

I owe Romans a big thank you for taking…

I owe Romans a big thank you for taking such good care of my aunt as one of their residents (renting) for 14 years. She enjoyed all dealings with Roman's in Wokingham, particularly Heather & Eleanor. Combined with a good landlord, they have just made the process easier for me as my aunt passed away recently. Thank you Romans - Wokingham

Kim · 11 February 2021

Agent replied · 23 October 2024

Hi Kim Collins,Thank you for taking the time to review your recent experience with our Romans Estate Agents Head Office branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further.Kind regardsCustomer Relations Team

5/5

Trustpilot

Danie Brock, Romans, Swindon

We have worked with Dewhursts that became Romans for many years now. Our main contact is Danie Brock and have always found her extremely helpful and she has resolved issues for us in an efficient and speedy way. Always professional and always easy to contact at the end of the phone. Can't fault her.

Hilary · 26 April 2022

Agent replied · 23 October 2024

Dear Hilary, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team

4/5

Trustpilot

Responsive, thoughtful and efficient help

I have had excellent help from Kim Stockley from Romans. She is responsive, efficient, empathetic, and caring and has been such a help in getting us settled in the house we are renting and managing the relationship between tenant and landlord. Thanks so much Kim!

Ilona · 5 April 2023

Agent replied · 23 October 2024

Dear Ilona, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team

5/5

Trustpilot

efficient service

I have been dealing with Kimberley Garcia Jones at the Reading pm department for a number of years, I find Kimberley extremely professional, efficient and very friendly to deal with, I am in the property business myself so appreciate the hard work carried out on my behalf and would highly recommend Kimberley and her team. steve peters

Consumer · 5 November 2021

Agent replied · 23 October 2024

Thank you again for taking the time to let us know how we did. We hope you have a great day!

5/5

Trustpilot

Excellent help and friendly communication

My post-moving experience so far with Romans has been excellent. Kimberley has been extremely helpful with any issues I have raised, as well as responding quickly and in a friendly demeanour. It has meant I have able to settle into my new rental with as little stress as possible.

EC · 7 November 2022

Agent replied · 23 October 2024

Good AfternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Great Staff

I have been with Romans in Swindon for the last year. I have found them to be helpful and quick to respond to any issues. A special shout out to Christine Lancaster who is full of knowledge, always efficient at solving any rental issues and approachable and friendly. I also recently had the pleasure of speaking with Naomi Hamilton who was incredibly helpful and knowledgable.

Abi · 30 January 2024

5/5

Trustpilot

Great experience with Romans (purchasing a property)…

I've had fantastic experience with Romans Woodley throughout the purchasing process. Daniel was very professional, kind, knowledgeable and supportive, from organising the viewing, through negotiations, to the exchange process (we are due to complete in few weeks). In addition, Romans Move Manager kept me informed on the progress, in all stages of the process, which I found very helpful.I can highly recommend Romans if you are thinking of purchasing a property!

Sonja · 11 September 2023

5/5

Trustpilot

A great start!

Mike was very easy to talk to. He was interested in our reason for wanting to move and had a really good knowledge of the areas we are interested in. Romans are very well set up and their partners in conveyancing etc were also very fast to get things moving.

Froudy · 27 September 2022

Agent replied · 23 October 2024

Dear FroudyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

I have used Romans Landlord service for managing our house

I have used Romans Landlord service for almost 7 years. Kimberley Garcia Jones - Property manager for managing our property is simply awesome. She is always prompt responding the query and she make sure the landlord is always well informed about any issues that tenant are facing follow it up to till the end to resolve the issue. Kim is a great asset for Romans.I would n't happy to use Romans services for my future needs.

Balaji · 20 April 2023

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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