Romans Wokingham reviews

★★★★★ 5/5

Trustpilot

Great customer service

Jordan was very helpful, easy to contact friendly and knowledgeable. Highly recommended! Life time legal charged me a monthly fee which I did not want. I had to chase them to cancel the DD I didn’t want, I couldn’t find an opt out option on there website.

Jenny · 6 July 2024

★★★★★ 5/5

Trustpilot

Our fridge-freezer was broken beyond…

Our fridge-freezer was broken beyond repair and we emailed our property manager BenjaminNujeerallee. Ben was on it from day 1 and we had a Homecare cover from our landlord.The engineer visited the next day and in a couple of days our landlord had submitted all documents needed for a nee fridge.Ben liaised with them for us and a nee fridge was delivered to us in a reasonable time

Prashanth · 24 February 2023

★★★★★ 5/5

Trustpilot

Great support letting my property

Mark, Nathan and Steve were a pleasure to work with during the letting process of my house with very clear comms, help and guidance at all times. Keeping me informed and working hard to secure tenants.I would highly recommend if you're considering letting your property out.

Mr · 14 July 2024

★★★★★ 5/5

Google

Instructed Romans to sell our house, everyone is so friendly and helpful. Special mention to Morgan who is always happy to give us advice with the property we are hoping to buy,, even though it is not Romans selling it. Ian is also very helpful and they always call you back! Definitely recommend and use again if need be.

Sue · 21 October 2023

★★★★★ 1/5

Trustpilot

100% do not recommend!

I tried to buy a house with Romans Bracknell. I would not wish to repeat the experience! The viewing and initial negotiation went well, and everyone I spoke to at this stage was very pleasant. I wanted to move before the stamp duty freeze ended, but the people I was trying to buy from went suspiciously quiet at the beginning of June for about two weeks. My solicitors chased twice a day, every day with no response from their solicitors, and the Move Manager was unable to get any information to me either. Obviously it was a time of extremely high demand and very stressful for all concerned, but the lack of communication compounded this - and - upon reflection, I now think was deliberate stalling tactics.Eventually at the last minute (as I completed the sale of my property and was ready to exchange) I was told the sellers were not prepared to inconvenience themselves and move out in time for me to take advantage of the stamp duty holiday. I think they hoped as we were so far down the line, I would not walk away.I received a call from someone senior at Romans which was aggressive and actually quite threatening. I would not recommend this person speak to anyone (let alone a female) in this manner again. He told me they would market the property again for more money if I withdrew my offer, and that his clients were not willing to disrupt themselves or bear the cost of breaking the chain to move out earlier than 30th June. Unfortunately he was unable to advise of what date they could move out - effectively rendering me homeless for an indefinite amount of time!By pure fluke, I put an enquiry in to view another house and spoke to the agent at the top of the chain who advised me of the potential move date. It took Romans a further week to communicate this date to me. I withdrew my offer as my circumstances changed, and I felt there was a basic lack of respect for my time and costs. I understand the fees are ultimately paid by the sellers, but they can only be paid when someone buys! If there had not been a delay, I would - without question - have bought the property. But the attitude displayed to me has put me off ever dealing with this agent again. There are other, much more reputable agents in the local area, who must find it frustrating when their deals are ruined by others.

Gemma · 2 July 2021

★★★★★ 5/5

Trustpilot

Had a pleasant experience with Romans…

Had a pleasant experience with Romans West Drayton Estate Agents recently in the month of October 2025. The viewing was arranged smoothly, and we were fortunate to have our offer accepted with a quick turnaround. The referencing and tenancy agreement review process were handled clearly and efficiently, with good communication at every stage.

VC · 2 December 2025

★★★★★ 5/5

Google

After lockdown we had trouble sometimes getting replies in a prompt and professional manner from Romans and were a little disheartened from when we tried to end our contract early and it seemed we didn't have the contact we thought we deserved at times. Then we met Georgina Seymour. At the end of our tenancy, she was a delight. Prompt and professional. Sending emails well after office hours at times showed her commitment to her clients and outstanding professionalism and promptness. We had such a delightful experience that the lack of contact in the beginning seems a distant memory. Thank you Georgina for your amazing customer service. Justin and Brooke

Justin · 18 June 2021

★★★★★ 5/5

Google

We recently sold our house with Romans and can highly recommend. A special thanks to Ian Lewis, who from day 1 was very helpful with lots of guidance as we nervously considered putting our house on the market. Ian did everything to help make the process as stress free for us as possible and always returned calls and kept us up to speed in what was happening. Selling was the easy part of the process thanks to Ian and good updates from the move team also. Thank you!

Keeva · 18 June 2021

★★★★★ 5/5

Trustpilot

Dan and his team in the woodley branch…

Dan and his team in the woodley branch have been nothing short of amazing. The professionalism demonstrated by all has surpassed all expectations. I have been kept in the loop from beginning to end with regular updates and assistance.Thank you all for everything

Mrs · 24 August 2024

★★★★★ 5/5

Trustpilot

The service we have received has been outstanding

The service we have received to sell out home has been outstanding. We received regular communication to be kept up to date with where we are and what’s needed next. Letting me know when things are not moving so we can work more efficiently with the Solicitor. Jack has been awesome to work with, very patient, competent and professional in his role. Would highly recommend using Romans.

Sharon · 15 February 2023

★★★★★ 5/5

Trustpilot

Excellent property manager

Lisa Fazal of Romans has been our property manager for the last 13 years. She has gone over and beyond in assisting us with the rental property we lived in, with both maintenance and landlord issues. She has always been polite, courteous and fast acting which myself and my partner have appreciated. Thank you Lisa, We wish you well in your career. Karen & Mark

Mrs · 13 April 2023

★★★★★ 5/5

Google

I have been using Romans for many years to let a property. They have helped again recently, where I have been dealing with Sarah, who has been really responsive and supportive in getting the property ready for letting. A few things needed sorting which was done really efficiently and connected me directly with trades people to be most efficient. Property was let really quickly once marketed with a number of asking price offers.PositiveResponsiveness

Chris · 18 June 2022

★★★★★ 5/5

Trustpilot

Denise Hurn is our property manager and…

Denise Hurn is our property manager and she has been amazing. Actioning things in a timely manner and always just being so polite and very professional. We have rented so many places and this is our 1st home we have been made comfortable and stress free as we jave just been able to live here with no hassle. 5 starts isn't enough for this lady she deserves 10! X

Danielle · 16 November 2022

★★★★★ 1/5

Google

Hi guys, this is the worse letting agent in the Wokingham I have aver seen. My sister is renting flats managed by them, has been left without gas at all for a month. They did nothing after writing them several emails. Plz advised what can I do and would advise not to use them at all otherwise you will suffer.

Fazal · 15 September 2025

★★★★★ 5/5

Trustpilot

Throughout my renting process

Throughout my renting process, from 2nd June to 20th June Chloe Chikaviro was incredibly communicative, respectful and protective. She promptly answered my calls and emails, keeping me informed about every development. Her ability to clearly explain complex contract details was invaluable. They have an excellent team. They found me a good home.

Nanafabea · 21 June 2025

★★★★★ 5/5

Trustpilot

Super-star Donna-Marie Brant

Donna-Marie Brant has been looking after us & our properties for many years. We are still impressed by her efficient, prompt & personable service. Most recently she coordinated the fitting of a new boiler, an extension to our lease & liaised with the tenants over the completion of supplementary documents. Can we therefore, through this medium, convey our ongoing appreciation to Donna-Marie for her outstanding service.

Robert · 22 February 2023

★★★★★ 5/5

Trustpilot

Fantastic Friendly Service

My partner and I have had a fantastic experience using Romans and couldn’t recommend them more. Dan Hind arranged and took me on the viewing of the property and even facilitated a second viewing of the property. He has been extremely helpful throughout this whole experience, providing a friendly and professional service. We’d like to thank Dan and everyone at the Tilehurst branch who made the move an easy and stress free experience.

Hannah · 24 May 2022

★★★★★ 5/5

Trustpilot

Professional, communicative, supportive. An excellent experience!

This is a review for Romans in Crowthorne:I recently bought a property through Romans in Crowthorne and I was continually impressed by their level of service and support.For various reasons, I would class us as difficult customers, but the support we received from Dan, Michael and Ben was consistently excellent and professional.From start to finish, and even post-sale, the team were helpful, considerate, and communicative. They were also very diplomatic in handling issues that arose during the purchase of our new home, and I felt we came away with good solutions.I would thoroughly recommend the team at Romans to anyone looking to buy a property in Crowthorne.Thank you to you all for helping us to find and buy our first home!

Lawrence · 28 March 2021

★★★★★ 5/5

Trustpilot

Long Distance Landlord

We have been renting our property in Wokingham with Romans for the past 14 years. As we live in USA it is really important that we have an agent we can trust to sort out issues. Aston Busby is currently helping us complete a refurbishment project, and she has been excellent collecting quotes and managing any queries we may have. We look forward to continuing to let our property with Romans.

Richard · 16 August 2022

★★★★★ 5/5

Trustpilot

Romans Woodley

I can't fault the service we received from Romans in Woodley. From my initial visit to them my father's house was on the market and sold to the first viewer very quickly. The quality of the photographs was outstanding. A big thanks to all the team there, Jack and Shante kept in contact with me at all times, and considering the lockdown which did effect certain aspects did their absolute best to make things happen in what was a challenging time for me.

Teresa · 20 March 2021

★★★★★ 5/5

Google

Very impressed with Romans throughout my move this month. Specifically with Ann-Marie. We were given a viewing very promptly on a property and as soon as we put in our offer, Ann-Marie made sure the process was smooth and answered all of our questions to the best of our ability. We will not hesitate to recommend Romans to our friends and family.

Christina · 18 June 2023

★★★★★ 5/5

Trustpilot

Romans in Windsor have been amazing…

Romans in Windsor have been amazing with every stage of my recent house sale . A superb, honest, professional and friendly estate agent . Pierce was also very knowledgeable about the local area and kept me informed every step of the way . Lorraine , the move manager, handled the sale once I had a buyer and made the completion an easy process. I wouldn’t use any other agent - streets ahead of the competition! I was made to feel as if I was their only client . How refreshing to have such an honest and personal service .

Jane · 4 March 2021

★★★★★ 5/5

Trustpilot

Romans Windsor have been exceptional from start to finish

My experience with Romans in Windsor has been positive from start to finish. I ended up getting the property I really wanted thanks to Annie Nicholls and the her wonderful colleagues. I was referenced checked with the lettings hub who were great and everything was sorted before move in date. On arrival of checking in, I was happily surprised to see a massive box which was a care package left by the Romans team. It contained everything I could ever need including breakfast bars, toothpaste, cookies, DVLA move home reminders and most importantly, some vouchers for a huge hamper of wine! Annie and the whole Windsor team have been amazing and I’m so grateful that my son and I are living in our dream home. Thanks so much for all your efforts!

Rita · 3 March 2021

★★★★★ 5/5

Trustpilot

Jess Glynn (Romans Caversham) professional, compassionate and knowledgeable

I met Jess for the first time last week whilst she was visiting my parents to help them make a change to the way they manage their property, due to the adverse effects Covid has had to their business.Jess was very patient, listened to their needs, wants and fears to engaging in a new business model to which she provided a wealth of knowledge and confidence.I am sure we are at the start of a great relationship with Romans thanks to Jess at Caversham.

Meena · 17 February 2021