Trusted Agent profile Β· Wokingham

Romans Wokingham reviews

4.1

β˜…β˜…β˜…β˜…β˜… Great

1,836 reviews across 2 platforms

23 Market Place, Wokingham, RG40 1AP

Romans's office in Wokingham, at 23 Market Place, is rated 4.1 out of 5 across 1,836 reviews on two platforms, including 401 Google reviews rated 4.3.

Google logo

4.3 / 5

401

Reviews on Google

This office

Trustpilot logo

1,435

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Wokingham office, from every platform, shown as written. First names only.

5/5

Trustpilot

Methodical & Efficient

Jack and Matt have been very efficient and have helped us get our property on to the market very quickly and met our ultimate target date for that goal.Matt was very clear on the steps we'd follow together as part of the overall process and so far we're tracking to that and very happy with the related services we've been engaged with.We wanted to engage with a solicitor early and Matt was also helpful in putting us in touch with a local firm who have been very responsive to our needs as Romans in Farnham have.

Grant Β· 3 February 2024

5/5

Trustpilot

Great Estate Agents

I've been with Romans for 12 years and the team have looked after my property and tenants during this time with great care and consideration. I find the whole team a pleasure to work with and any issues are quickly resolved. Romans take a proactive approach looking after my property and I especially call out my property manager Jade who has recently helped me prepare my property for a new tenants. Jade sorted numerous issues for me ensuring I was kept updated and consulted along the way. Thanks to Jade and the team at Romans.

Dave Β· 2 February 2024

5/5

Google

Morgan was absolutely fantastic when showing me around a property, very knowledgeable and friendly, really sold us the property to which we had an offer accepted on! Cant thank him enough for also helping during the middle parts of the process as more than happy to me with any questions!

Toby Β· 20 December 2023

Agent replied Β· 17 June 2024

Dear Toby Pearce Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Positive outcome…

I have had the pleasure of dealing with Jade Small from Romans swindon branch today. I must say I feel,today, that she was the right person to talk too. My concerns and issues was dealt with promptly and efficiently. She was able to listen and understand my concerns, solving the concern and putting my mind at ease. I found her relatable enabling me to express my circumstances. Today has been a positive experience thanks to all at Romans swindon and I particular Jade.

Cherie Β· 31 January 2024

5/5

Google

Denise Hurn was an absolute delight to work with today. She spent time to understand my issue, did the research very quickly whilst I was in the phone, found the issue and corrected it. She really was a one stop shop, great customer service. Thank you Denise.

Julian Β· 18 February 2024

Agent replied Β· 17 June 2024

Dear Julian Saunders Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I’ve recently rented my first ever home with Romans Wokingham, Anne-Marie was incredibly helpful throughout the whole process, she responded efficiently and would always provide me with the information I needed! It was a really pleasant experience dealing with Romans and especially Anne-Marie, thank you 😊 …

Ella Β· 18 February 2024

Agent replied Β· 17 June 2024

Dear Ella Parker Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Trustpilot

Awful

We had an awful experience with Romans Clifton branch. We found the team to be pushy, at times rude and unorganised to the point of incompetence. There was a lack of wanting to carry out work they are paid for, to broken internal online systems, creating an extremely uncomfortable process for all, and then refusing to remove signage after completion. I could not recommend them to anyone. Names often quoted in reviews here and on Google provided a different experience to us. We were very surprised by the amount of positive reviews.

Name Β· 24 January 2024

5/5

Trustpilot

Kimberley Garcia has been handling my…

Kimberley Garcia has been handling my property in Reading for a number of years, I am based in Ireland and own a property management company ( i previously owned an estate agency in Reading ) so as a property professional I really appreciate how professional yet very friendly Kimberley is. Kimberley responds to all issues promptly and effectively, I highly reccomend Kimberley and Romans. steve peters

Consumer Β· 4 August 2022

Agent replied Β· 23 October 2024

Dear SteveCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! We are very happy to have provided you with such a positive experience! Many thanks, Customer Care Team

5/5

Trustpilot

Highly Recommend!

I have rented a property that is managed by Romans for the last 3 years and have never had any problems! They have always been on hand to help with any questions and dealt with all administration so quickly! We’re so grateful for their help and kindness along the way! Thank you to Jessica, Amy and all those at Romans! :)

Steph Β· 31 January 2023

Agent replied Β· 23 October 2024

Thank you so much for leaving me a review, i really appreciate it :)Amy and the Romans Team

5/5

Trustpilot

Excellent service

I was looking to relocate with my family, Sam was very helpful and very patient in answering all the questions we had. Always willing to help. To be honest which was the reason why we took the place from them as there were other suitable places for us. Other estate agents but vey arrogant. He was very reassuring all the way.

Rose Β· 27 January 2023

Agent replied Β· 23 October 2024

Dear RoseCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Excellent Property Manager

We have been landlords now for over 10 years (first with Dewhurst and Co and now Romans) and would just like to place on record what a great job your property manager Jade Small does. She is always helpful and resourceful. Also she can be relied upon to respond to issues promptly and has been a great help to us as landlords. Jade is easily the best property manager we have had and is a credit to your business.

Perry Β· 5 February 2024

1/5

Trustpilot

i was promised working for 2 and half…

i was promised working for 2 and half weeks then on third day i had a call from umbrella compony they dont need me any more ,i did not received call or tex from Alex Harper Romans Recruitment very disappointed i fill like i was

Mr Β· 10 December 2025

Agent replied Β· 23 December 2025

Dear Mr Accursio Dimino We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards Customer Care Team

5/5

Trustpilot

Absolute perfection

I cannot thank Romans Estate Agents enough! Everything from start to finish was professional, friendly and fantastic, Amanda & Holly have been nothing but amazing!

Rebecca Β· 22 May 2026

Agent replied Β· 31 May 2026

Dear Rebecca Sawyer We greatly appreciate your 5-star review and the time you took to share your experience with Holly and Amanda. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Had a fantastic experience with this agency. Always solving maintenance issues timely and responds to mails quickly.Especially Izzy,who is always friendly and professional in dealing ..I also had a wonderful experience with Aston.She responds to mails quickly n promptly..Looking forward to associate with Romans in burnham more..Thank you for all the help you do for us.

AnsΓΉ Β· 18 June 2023

Agent replied Β· 17 June 2024

Dear AnsΓΉ, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Very friendly and helpful

Went into the office without a clear idea of what I was actually wanting (except that I'm looking for a place to rent). Amy was very patient with me as she was able to communicate very clearly practises in renting. In addition, she responded very quickly to my emails. Made a scenario which is normally outside my comfort box quite pleasant.

Timothy Β· 4 January 2023

Agent replied Β· 23 October 2024

Dear TimothyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

As a Landlord

As a Landlord, Romans and before them Dewhursts have looked after me for many years and provided an excellent service, particularly Christine Lancaster, who is immensely patient and professional and the team as a whole are great to deal with. David Fielder

Gone Β· 1 May 2024

Agent replied Β· 23 October 2024

HiThank you for your review and we are so pleased to read that both Christine and the team provided you with a professional service.Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team

5/5

Trustpilot

Very helpful staff

Hi,Thank you Catherine McN and Jordan R for your wonderful job, for making sure everything was going as it has to, for following my case all the working days from morning until evening with a lot of perseverance/persistence.Only with your help everything became achievable and had a successful result in time.Thank you Romans.

B Β· 25 August 2023

Agent replied Β· 23 October 2024

Dear B AllCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

As first time buyers

As first time buyers, I can’t recommend Romans any more if I tried. We initially got a call from the team who suggested a house they thought we would love - I didn’t believe them at first! We had been looking for quite some time and we realised we were very fussy buyers.. well Romans completely understood our requirements and went above and beyond to make our journey to buying a house smooth and easy. I can’t thank Dan, Luke and Holly enough for all of their hard work, staying up out of hours to get the job completed, they really went above and beyond for us! So Thankyou very much for everything!

Daisy Β· 23 December 2023

5/5

Trustpilot

Seller's Feedback

I am writing to extend my deepest thanks to Michael Page and the rest of the Romans team for their exceptional assistance in selling my house. This was my first experience with selling property, and I could not have asked for a better outcome. The property was exchanged and completed within five months of my initial contact with Michael. I was assigned a dedicated viewing manager who kept me informed about all viewings and responses. Additionally, I was assigned a dedicated move manager who assisted me with all solicitor-related queries from the buyers' side. This manager made sure there were no delays from either side. Michael's guidance in listing the property at the right price and helping me navigate my circumstances and market conditions was invaluable. In short, I was thoroughly impressed with the quality of service I received from Romans. I would not hesitate to recommend Romans to all my friends. Once again, thank you to Michael and the entire Romans team for their hard work and dedication.

Vikas Β· 21 December 2023

5/5

Google

Alistair at Romans Wokingham has been extremely helpful in helping me and my partner sort our first property together. He has been responsive and kept us well informed throughout the process, and has answered any questions we had quickly and professionally. The extra touch for us was that when we went to the office, he knew exactly who we were and which property related to us which made him very personable.PositiveProfessionalism

Courtney Β· 25 August 2021

Agent replied Β· 17 June 2024

Hi Courtney, we're glad you had such a wonderful experience with us! It was great to hear of the helpful service provided by Alistair at our Romans Wokingham branch and for finding your first property for you and your partner. Thank you Customer Relations Team

5/5

Trustpilot

Great company

Ben has been amazing, alongside his able and willing team they have been personable and extremely consistent in delivering results! They are selling five of our properties and all look amazing thanks again

Elliot Β· 26 September 2024

Agent replied Β· 23 October 2024

Dear ElliotCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Ben and the team a 5 star rating! Many thanksCustomer Care Team

5/5

Trustpilot

Thank you Kimberley.

I have been dealing with Kimberley from Romans for many years in relation to my property. I have always found Kimberley very helpful, polite and professional and quick to response to any queries. As I work full-time, I am comforted knowing that Kimberley will have my best interest for my property rental. Thank you Kimberley for all your support!

Jay Β· 19 February 2023

Agent replied Β· 23 October 2024

Dear JayCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

A team effort

Everyone on the team that we interacted with at Romans (Matt Monk, Jack Bowden, Samm Hooker & Hannah Russell) were pleasant, professional and efficient.Jack went above & beyond trying to help resolve a fence issue with a neighbouring homeowner.

Grant Β· 15 June 2024

Agent replied Β· 23 October 2024

Dear Grant MelvinCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Recently just sold our property in Wokingham after a previous below average experience with another estate agents where we had 1 viewing in 7 weeks. Dan and Michael were incredibly professional and proactive and sold our property within 4 days for the full asking price. In addition, the service post sale was made seemless and stress free with the support of Natalie in the move management team. I cannot reccommend them highly enough - you get what you pay for!

Ruth Β· 19 June 2018

Agent replied Β· 17 June 2024

Thank you for your kind review, The whole team are pleased you had a positive experience with Romans Wokingham. They are all passionate about providing great customer service. I hope we can help you again at some point in the future with your property needs. Kind Regards Alec Macklin Sales Director

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