1/5
TrustpilotThey don't care about tenants
They don't care about tenants. Be very careful when you go with this agency.They will ignore all your issues and fix them when they want even if is something that affects your health.
Trusted Agent profile · Wokingham
Verified
Prospect Wokingham reviews
★★★★★
2,235 reviews across 2 platforms
12 -14 Broad Street, Wokingham, RG40 1AB, RG40 1AB
Prospect's office in Wokingham, at 12 -14 Broad Street, is rated 4.7 out of 5 across 2,235 reviews on two platforms, including 374 Google reviews rated 4.8.
Reviews
Every review we hold for the Wokingham office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotHappy customer.
I've been with prospects for over 5 years and can't fault them. Beckie handles all issues quickly and professionally keeping both tenants and landlords happy. I wouldn't be anywhere else.
5/5
TrustpilotHad a great viewing with Charlotte…
Had a great viewing with Charlotte today, she was very helpful and answered any question.
4/5
TrustpilotColin, Jordan and Sasha has been thoroughly professional and helpful
Prospect has so far turned out to be the best estate agents I have dealt with ever for both lettings and buying experience. Colin, Jordan and Sasha are the key people to highlight for their excellent customer service and attention to details.
4/5
TrustpilotColin, Jordan and Sasha has been thoroughly professional and helpful
Prospect has so far turned out to be the best estate agents I have dealt with ever for both lettings and buying experience. Colin, Jordan and Sasha are the key people to highlight for their excellent customer service and attention to details.
5/5
TrustpilotVery professional and customer oriented
Had the pleasure of working with Gemma since September and have throughly impressed with her professionalism and knowledge.She always keeps me in the loop and responds promptly to any queries. She is a great asset to Prospect and a pleasure to deal with.
1/5
TrustpilotRude and un professional
Quite frankly I have never dealt with such a rude company as this I had to pull out of a sale because of a job loss and never experienced such a un professional un kind manner the way it was dealt with should be reported
5/5
TrustpilotGood agency
Whilst the landlord has been a little lacking in communication, Sasha has handled the situation very well and kept us in the loop and happy whilst we have problems rectified. Asset to the agency.
5/5
TrustpilotGreat service
Prospect was professional, helpful and quick to respond to queries throughout the house sale process. Virginia Ayres did a great job ensuring that the sale successfully progressed from offer acceptance through to completion.
5/5
Trustpilot5 star
5 star cowboys. X husband claimed he had power of attorney over me, put my house on the market, under sold it and RICKY was in charge. Charged me a fortune for doing this too!!!!! DO NOT EVER USE
5/5
TrustpilotGreat service as I was travelling a lot…
Great service as I was travelling a lot and the company would send up-to-date videos of properties. I am delighted with what I rented. Would recommend these guys as the process was smooth and professional.
5/5
TrustpilotBeckie at Prospect has been outstanding…
Beckie at Prospect has been outstanding in supporting our stay at our rented house. She is prompt in replies, courteous and ready to help in all matters. This makes our stay more comfortable knowing we have this support from her.
5/5
TrustpilotExcellent service from Kate Smith
Excellent service from Kate Smith. Friendly, professional and efficient, she takes ownership of any issues and keeps me informed. Very grateful to have Kate as my property manager; I have confidence in her ability to manage it effectively.
1/5
GoogleNo reply to enquiries, failure to update website when properties let. Lied when moving appointments saying tenant was unavailable, when I want to new appointment time (agent was late), tenant said she’d been in all day. Poor
5/5
TrustpilotAbi showed us round a property and she…
Abi showed us round a property and she was very friendly and helpful.
1/5
GoogleSimply not trustworthy, sad that all this Covid situation made it hard to move house. Since the start I tried to act correctly, every time I question about any issues with the property they took time to answer. Then one day they decided to …
5/5
TrustpilotVery helpful and responsive
Very helpful and responsive despite the difficulties raised by Covid-19. All the staff where very helpful and we where kept up to date on the chain as much as possible as this depended on the agents and solicitors in the chain.
4/5
TrustpilotAlways prompt in replying to issues…
Always prompt in replying to issues which is great when you have no hot water. Delays when waiting for Landlord authorisation but that's not the agency's fault. All in all we are impressed with the overall service.
5/5
TrustpilotBrilliant Service !!!
Brilliant Service !!!This is my 2nd contract renewal with Prospect, the process is easy, clear, fast, with no worries and highly professional.From all the letting agencies I have been dealing with in the past years, Prospect is my best experience.
5/5
TrustpilotProspect management service: Sasha Allen…
The service provided by Sasha Allen goes above and beyond what we would expect from a property management company. Nothing is too much trouble and Sasha acts quickly to ensure that our issues are resolved in a timely manner. Highly recommend
5/5
TrustpilotNatasha from Prospectus estimate agency…
Natasha from Prospectus estimate agency was very helpful and professional in helping me and my family find a home.
5/5
TrustpilotVery impressed by Prospect
Very impressed by Prospect. My house went on the market with a different agent but was not sold (although had many viewings).After 3 months I switched to Prospect and accepted an offer in the first 2 weeks.
5/5
TrustpilotExcellent Service First Rate
My enquiry and subsequent viewing was handled extremely professionally.
5/5
TrustpilotHelped with our first property
Great customer service, guiding us through the purchase of our first property. Responsive to email and available over the phone when needed. Really positive process so would definitely recommend. Shown around the properties by Adam and then passed over to Aimee.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
