Trusted Agent profile · Wokingham
Verified
★★★★★
2,235 reviews across 2 platforms
12 -14 Broad Street, Wokingham, RG40 1AB, RG40 1AB
Prospect's office in Wokingham, at 12 -14 Broad Street, is rated 4.7 out of 5 across 2,235 reviews on two platforms, including 374 Google reviews rated 4.8.
Every review we hold for the Wokingham office, from every platform, shown as written. First names only.
5/5
TrustpilotShe very friendly and gets back to us…friendly
Nikki gardneris very friendly and gets back to us fast all in all the very best at her job
Hello Kelly, Thank you for the short but sweet 5 star review :) Kind regards
5/5
TrustpilotSubcontractor review
From a different perspective, we are contractors working along side prospect and are subcontracted work. The team have always been a pleasure to deal with. Not everything always goes to plan but the team are always soo helpful in getting everything resolved. We deal with Kate, Lily, Kodie, Betsy, Nikki, and Chloe mainly. They are always friendly, and the communication is always great. We always have to pop in to branches for key collection and have always found the branch staff to be helpful and friendly also. So a wonderful team of people and a pleasure to work with. We have had the same consistent experience over the 2+ years we have been with them.
5/5
TrustpilotCharlotte - Prospect in Wokingham
Charlotte was thorough with her work and she gave my wife and I feedback in a timely manner. Unfortunately we didn't get the property we wanted, however Charlotte did everything she could to make it happen.
5/5
TrustpilotChloe ... Birthday Fairy
I am a tenant and managed by Chloe Reilly. Chloe is always a professional but just recently pulling out all the stops to help me. I fell foul of drain problems and then boiler breakdown. Resulting in no not water or heating for two weeks. Chloe was approachable, sympathetic and did everything she could to speed up the repairs on both occasions. I was beginning to feel worn down by it all. However she saved my sanity. I was able to reinstate a birthday celebration that I thought would be cancelled. Thanks Chloe.
5/5
TrustpilotBeth @ Prospect has been amazing!
Absolutely a 5 star experience thanks to BethBeth has been an amazing support right from placing an offer on a property we were buying through Prospect right up to minute of exchange. It was a very difficult transaction but Beth worked so hard to keep us informed and to help expedite the transaction as quickly as possible. Beth is very responsive when trying to contact Prospect and her transparency and level of work ethic is amazing. We felt lucky to be working with her as buyers and would definitely recommend Prospect based on our recent experience with Beth
5/5
TrustpilotFriendly, professional and thorough! Highly recomemnded
Charlotte Morgan and the team at Prospect are amazing to deal with - my flat viewings were efficiently organised and on-time and the communication with her and the team was thorough and friendly. Highly recommended!
5/5
TrustpilotLily Sines
I have dealt with Lily Sines for a while now and I have always been impressed with how efficient and knowledgeable she is. My emails are always dealt with immediately and Lily is always very helpful and tries to make any work that needs to be done to the house a smooth process as we live in the US. I know I can always rely on Lily to get things done for us. Lily is a huge asset to Prospect!
5/5
TrustpilotReally professional and would highly recommend.
Had Prospect selling my property in a not exactly favourable market, but they were really professional with their valuation and the conduct of viewings, with every viewing followed up. Eventually we had a buyer and from there the real challenges begin... they did a wonderful job liaising between seller, buyer and their solicitors. We needed a fast completion and with their help we were able to pull through. Many thanks to Paul and Beth and would definitely recommend to anyone thinking of putting their house on the market!
5/5
TrustpilotAbsolute pleasure…
I found Prospects an absolute pleasure to deal with when selling my house. They were very informative without any pushiness. Ross was professional and guided us through our first house sale. No questions or my chasing for updates was ever a problem, and always gave his full time and attention. Their market knowledge meant that we got a great price for our house and sold at the first viewing day. I could have sold for a significantly smaller sum had I gone with another more pushy estate agent. My buyer also commented on how lovely prospects were to deal with both at the house viewing and throughout the sale process. I am really pleased and would highly recommend prospects. Thank you!
5/5
GoogleDan Simmonds at Prospect Wokingham comes highly recommended. His customer service, attention to detail and flexibility have been exceptional. From a last minute viewing, to great advice and a fantastic broker recommendation (thank you Jo), …
Always happy to help in any way I can. It was a pleasure meeting you and your husband- any further thoughts you know where to find me 😊 Dan Simonds Prospect Estate Agents Wokingham …
5/5
TrustpilotHappy peeps.
Michael, Matthew and the team worked hard for us marketing the house during some tough periods, thanks to the Truss disaster.We crossed the threshold and completed on time with the recommended DCLaw performing well too.Many thanks to all for your grit and professionalism.
Thank you for your 5* review, Hirst.
5/5
GoogleExcellent professionalism for the viewing today. Many thanks to Charlotte for being very quick and helpful in arranging to view the property. We hope we will be able to find a suitable property through you.
Thanks ZZ. Hopefully we can find you somewhere soon
1/5
TrustpilotIts the worst experience i ever had.All…
Its the worst experience i ever had.All those agencies following the same patterns but this experience was beyond awful.We raised a complaint regards to delay on refurbishment.The reason of the delay was that the agency did not transfer money on time on builder as builder confirmed.We wasted money on frozen food for another week as the kitchen was ripped off and we could not used it.We did not have an information from the agency about the delay whatsoever.I accidentally called and i found out my self.All this did affect our monthly budget .Our holidays were ruined and night shifts for extra money were cancelled as the refurb. date changed .I was dealing with lots of stress because of a health issue and although i mentioned this to the agency the kept ignoring us.Samantha Baron was the only person who actually listens and provides solutions .There is a lack of communication in general.We need to call and email numerous times for things to get sorted.We had broken handles in 2 bedroom windows and anyone could open from outside.For this only we needed to call and email over a month.Our total nightmare started when i had to deal with an agent called Chloe Hoptroff. She never replies back.Ever!I never seen this in my life before.I spent time on my days off,my holidays,to reach her and even when i call another person will always say she is busy.Still to this day she has not replied since over a month ago.I've seen other reviews with people having the same exact issue with the same person.Its very sad that these people are on this jobs.I never had so much stress in my life.Very sad.
5/5
TrustpilotExcellent professionalism
Natasha was very pleasant and quick to arrange viewings for me. Whilst dealing with her she was a pleasure to deal with and always responded immediately and with great flexibility around my schedule making her a delight to deal with!
Thank you for your 5* review
5/5
TrustpilotExcellent service from Bernadette once…
Excellent service from Bernadette once again! Very informative, proactive, and supportive throughout the completion process. This is my second time using her services, and the experience was just as awesome as before.
Hello Rajneesh, Thank you for the feedback of Bernadette and the 5 stars. We're pleased she was able to make the process smoother for you. Kind regards
5/5
GoogleThanks Charlotte for a brilliant service
Thank you for the 5 star review.
5/5
GoogleNikki Gardner was brilliant - she was always there promptly for any issues or concerns whether that be by email or telephone. She was professional and very pleasant to talk to during the time I rented through Prospect.
5/5
GoogleCharlotte has been amazing. She took me around 3 different properties; kept in close contact with me at every point of my search for somewhere new to live and got to know me and what I was looking for in a home. I have felt so well looked …
5/5
TrustpilotThank you Vickie Cripps
Thank you Vickie Cripps for your help with the management of our rental flat. I have no hesitation to recommend Prospect and especially Vickie as she has helped us for the past 2 years.
5/5
TrustpilotSasha and Stefano are simply stars!!!
Sasha and Stefano deserve nothing less than 5 stars.I have never had a good experience with estate agents until I was managed by these two.Sasha is exceptionally professional and has continued to go above and beyond to attend to our queries and issues. Stefano has been just as professional and showed us so much kindness and resilience in helping us secure a new property (that we love!).If the rest of the Propects team are anything like these two individuals, then I would highly recommend their services!
5/5
TrustpilotThanks Abi!
Prospect Sandhurst have been brilliant so far in mine and my partners first time buying journey. A special shout out to Abi H who has gone above and beyond in terms of suggesting houses that fit all our requirements and always quickly finding suitable times for viewings - as well as staying overtime at our 2nd viewing!
5/5
TrustpilotSuper helpful!
Charlotte Morgan was so helpful when I was searching for a property. She was really efficient and always answered any questions I had quickly. I would highly recommend Charlotte!
5/5
TrustpilotProfessional and helpful
We have just completed on our house move, following the ups and downs of a very tricky chain. The perseverance and professionalism from Beth, Michael and Paul was much appreciated and got us there in the end! Beth was very accommodating when dealing with our house sale and always available to answer questions/ give advice. She was equally helpful when it came to our purchase. Thank you!
5/5
GoogleI have been renting my flat in central Wokingham with Prospect for the last few years and everything has been excellent. Nikki Gardner, my property manager, is always quick to reply to any queries and quick to reach a resolution. To date I am super happy with the service and wouldn't hesitate recommending!
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