5/5
TrustpilotCharlotte Morgan
Charlotte was very helpful when I enquired about a house and organised a viewing the very same day. She was on time and answered all my questions. Thank you Charlotte
Trusted Agent profile · Wokingham
Verified
Prospect Winnersh reviews in Wokingham
★★★★★
2,060 reviews across 2 platforms
399 Reading Road, Winnersh, RG41 5LT, Wokingham, RG41 5LT
Prospect's office in Wokingham, at 399 Reading Road, is rated 4.7 out of 5 across 2,060 reviews on two platforms, including 298 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
Reviews
Every review we hold for the Wokingham office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotChloe Reilly is an asset to Prospect.
Chloe Reilly is an asset to Prospect.Chloe Reilly has been our property manager for many years. We have always been impressed with how quickly and efficiently she has dealt with repair and legal problems. We have appreciated Chloe’s professional advice and help. Long may she be our manager.
5/5
TrustpilotA Big Thanks to Sasha
Thanks Sasha, the property manager, for being really helpful in assisting all the issues I raised. I rent an apartment which is managed by Prospect earlier this year. Recently, there was a moth issue in the apartment. Sasha was extremely professional and she helped to get it solved quickly. Highly recommend!
4/5
GoogleOur experience of Prospect was great. We had a bit of a complex chain and Ryan and Matt really helped support, chase and encourage the process right to the end. Thank you all for helping us achieve our goal (and we love the house!) 😊 …
Agent replied · 10 November 2024
Thank you for the review, Leanne. Delighted to have helped with getting you moved & pleased to hear you're very happy there! Feel free to pop in if you need anything.
5/5
TrustpilotGoing the extra mile…
Chloe is always friendly and helpful whenever I have an issue with our property and she goes the extra mile by calling me after work has been completed to check if all is satisfactory. I would not hesitate to recommend her or the agency’s services as a whole!
5/5
TrustpilotSavannah has been absolutely amazing
Savannah has been absolutely amazing. I have just moved into my first home and Savannah made the whole experience so stress free and easy. She contacted me as soon as the property came on the market and was faultless from there on in! She was so reliable and nothing was too much hassle, I cannot recommend her enough!
5/5
TrustpilotAbi was phenomenal and extremely…
Abi was phenomenal and extremely helpful. She waited for us once we were stuck in traffic and she was always so nice and always keen to help..Just extremely professional and knowledgeable
5/5
TrustpilotNikki Gardner my property manager is a…
Nikki Gardner my property manager is a star and always helping quickly
5/5
TrustpilotSasha Byrne is excellent
Sasha Byrne is excellent, she's been looking after renewals for 2 of my properties several times now and her prompt and efficient communication is way above the average experience at Prospect
5/5
TrustpilotProspect Winnersh Office.
Prospect Winnersh Office.Ryan, Mark & Grace. I cannot fault there prompt replies, communication and professionalism!Especially Grace, she was a breath of fresh air!! She was approachable and friendly in all of our communications and it felt like she was personally invested in the success of the sale of my home. I would highly recommend using Prospect.
4/5
TrustpilotHouse move with unexpected obstacles
I've had a great experience with Prospect Wokingham. Beth Murphy sold my previous house and so it was lovely to be able to work with her again. Front start to finish Beth has kept me well informed and helped to push the chain along, despite some bumps along the road with my onward purchase. Grateful to have worked with such a tenacious and driven team
5/5
TrustpilotOn a mission to find a suitable place…
On a mission to find a suitable place to live for myself and my daughter, after an unforeseen life situation. It was wonderful to meet Charlotte, she presented as highly professional, kind and respectful of needs. Based on this initial interaction, I would recommend Prospect Estate Agents. Thanks
5/5
GoogleCharlotte did a great job showing us around . We particularly appreciated her doing extra investigations to answer some questions that we had
Agent replied · 16 March 2026
Hi Chris We are so pleased Ellie was good at showing you the house.
5/5
TrustpilotInsightful viewing with Natasha
Natasha is extremely competent and attained high standards whilst taking us for a viewing. She answered all questions efficiently and nothing was too much hassle. Thank you for making this process so much easier!
5/5
TrustpilotKodie Brooks came to the rescue.
I have just had a rather stressful two weeks. Without going into detail someone really went that extra mile to help me, that person was Kodie Brooks, my property manager. She did all she could to help resolve the situation and did it very well. Thank You Kodie Brooks.
1/5
TrustpilotI have deleted my past 5 star review
I have deleted my past 5 star review, to give a 1 star review. I am livid - never again !!!I have removed my 2 flats from their Prospect. Whether it was a draw in cabinet, or repairs to windows they simply could not cope. What angered my, if that the In***n tenants they sent me, did not respect my furniture causing damages. The situation is made worst by the tenant refusing to pay the expense of the damage. Prospect of course took the side of the tenant, and had no empathy for my pocket.If you want your flat ruined, they will do this, but will expect you to repair everything at your expense.
5/5
TrustpilotWe recently viewed a property with Abi…
We recently viewed a property with Abi Heppner from the Crowthorne branch. Abi was well prepared and able to answer all our queries . She was professional and made the viewing enjoyable and positive. Thankyou Abi!
5/5
TrustpilotGood Local Estate Agent - Wokingham
We contacted Prospect EA to view properties to buy. They have been great. Excellent communications and it was very easy and comfortable to work with them. Beth has been brilliant in answering all our questions patiently.
5/5
TrustpilotReliable local agent.
Michael was very knowledgeable and prompt. Any areas that required a specialist he was able to put me in touch with someone within 24 hours generally. I haven’t bought property for a couple of decades so he was able to introduce a legal, finance and lettings team all of whom were reliable.
5/5
GoogleHaving struggled with other estate agents, I was pleasantly surprised at the honest, caring, professional, expertly knowledgeable and extra attention that Abigail gave to my property search. Abigail is probably the world's most down to …
5/5
TrustpilotFully managed property with Prospect
I am a landlord and have a property that is managed by Prospect. Sasha has been a great property manager since she has come on board. She is responsive to questions from both myself and the tenant and goes the extra mile to see things through to resolution.
5/5
TrustpilotJust a quick thanks to Carla who…
Just a quick thanks to Carla who manages the property that I rent and also one I rent out, everything is done so Efficiently all issues/problems sorted out straight away she is more like a friend than a letting agent W wouldn’t let anybody else look after my place always happy and content big thank you well done
5/5
GoogleProspect and in particulat Mark Horn and Luke were very helpful and supportive in the sale of my house.This was despite a number of setbacks when buyers pulled out. They kelp me informed on progress on a regular basis. Always obliging and helped solve any little challenges that arose duing the sales process.PositiveResponsiveness, Professionalism
1/5
TrustpilotComplete lack of integrity and communication
We rented a property through Prospect (Winnersh) for 2.5yrs and obviously as a tenant you have no say in who manages your property. However I am also a landlady of 3 others properties so could also observe from the other side and felt that for the amount of money our landlord was paying them each month they did very little. We had endless problems with heating and plumbing and were often just told “phone British Gas yourselves”. For the last SIX MONTHS of our tenancy the toilet in our en-suite did not flush properly and the saga trying to get it repaired was an absolute joke. However when you are paying £30k a year in rent I think the least you can expect is a flushing toilet.On our last inspection a member of the sales team also turned up completely un-announced and told me “he was just observing as he was interested in the knowing what the rental team did”. We suspected at the time he was actually valuing the property, so no surprise when we were told a few weeks later that we were having to move out because the landlord was selling. However the fact that this man came into our home un-invited and un-announced and lied to my face shows total lack of honest and integrity.We have now been left the property for two months, we looked after it well and left it better than we found it. We know the final check up inspection was done weeks ago but Prospect are ignoring all our communication in relation to the return of our deposit, we have called and left voicemails, and emailed about it - yet zero response whilst our deposit still sits in their bank account!!!We are now renting through Sears and the improvement in service, response and communication is unbelievable. They are 100% better.Sorry but can’t recommend Prospect at all, lack of communication & service, total lack of integrity from the sales department, and their lack of honesty continues in now withholding the return of our deposit with absolutely no reason or communication.
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Awards
The Trusted Agent 2026 results for Prospect, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Has Prospect Winnersh won any awards?
Yes. Prospect Winnersh won Trusted Agent in The Trusted Agent 2026 awards.
