Every review we hold for the Wokingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBeth @ Prospect has been amazing!
Absolutely a 5 star experience thanks to BethBeth has been an amazing support right from placing an offer on a property we were buying through Prospect right up to minute of exchange. It was a very difficult transaction but Beth worked so hard to keep us informed and to help expedite the transaction as quickly as possible. Beth is very responsive when trying to contact Prospect and her transparency and level of work ethic is amazing. We felt lucky to be working with her as buyers and would definitely recommend Prospect based on our recent experience with Beth
Natalie · 17 November 2022
★★★★★ 5/5
TrustpilotLily Sines
I have dealt with Lily Sines for a while now and I have always been impressed with how efficient and knowledgeable she is. My emails are always dealt with immediately and Lily is always very helpful and tries to make any work that needs to be done to the house a smooth process as we live in the US. I know I can always rely on Lily to get things done for us. Lily is a huge asset to Prospect!
Suzanne · 15 November 2022
★★★★★ 5/5
TrustpilotSubcontractor review
From a different perspective, we are contractors working along side prospect and are subcontracted work. The team have always been a pleasure to deal with. Not everything always goes to plan but the team are always soo helpful in getting everything resolved. We deal with Kate, Lily, Kodie, Betsy, Nikki, and Chloe mainly. They are always friendly, and the communication is always great. We always have to pop in to branches for key collection and have always found the branch staff to be helpful and friendly also. So a wonderful team of people and a pleasure to work with. We have had the same consistent experience over the 2+ years we have been with them.
Kirstie · 16 June 2025
★★★★★ 5/5
TrustpilotCharlotte - Prospect in Wokingham
Charlotte was thorough with her work and she gave my wife and I feedback in a timely manner. Unfortunately we didn't get the property we wanted, however Charlotte did everything she could to make it happen.
Daniel · 30 April 2025
★★★★★ 4/5
GoogleEllie is very good at her job and she has very warm nature and made us feel very welcoming and comfortable while she was doing the house viewing with us
Ganti · 20 March 2024
Agent replied · 10 November 2024
Thank you Ganti. Ellie is a credit to the team & we're delighted you have been happy with her service thus far.
★★★★★ 5/5
TrustpilotReally professional and would highly recommend.
Had Prospect selling my property in a not exactly favourable market, but they were really professional with their valuation and the conduct of viewings, with every viewing followed up. Eventually we had a buyer and from there the real challenges begin... they did a wonderful job liaising between seller, buyer and their solicitors. We needed a fast completion and with their help we were able to pull through. Many thanks to Paul and Beth and would definitely recommend to anyone thinking of putting their house on the market!
Debra · 8 November 2022
★★★★★ 5/5
TrustpilotAbsolute pleasure…
I found Prospects an absolute pleasure to deal with when selling my house. They were very informative without any pushiness. Ross was professional and guided us through our first house sale. No questions or my chasing for updates was ever a problem, and always gave his full time and attention. Their market knowledge meant that we got a great price for our house and sold at the first viewing day. I could have sold for a significantly smaller sum had I gone with another more pushy estate agent. My buyer also commented on how lovely prospects were to deal with both at the house viewing and throughout the sale process. I am really pleased and would highly recommend prospects. Thank you!
Claire · 8 November 2022
★★★★★ 5/5
TrustpilotShe very friendly and gets back to us…friendly
Nikki gardneris very friendly and gets back to us fast all in all the very best at her job
Kelly · 19 March 2026
Agent replied · 13 October 2026
Hello Kelly,
Thank you for the short but sweet 5 star review :)
Kind regards
★★★★★ 5/5
TrustpilotHappy peeps.
Michael, Matthew and the team worked hard for us marketing the house during some tough periods, thanks to the Truss disaster.We crossed the threshold and completed on time with the recommended DCLaw performing well too.Many thanks to all for your grit and professionalism.
Hirst · 19 April 2023
Agent replied · 24 October 2024
Thank you for your 5* review, Hirst.
★★★★★ 5/5
TrustpilotFriendly, professional and thorough! Highly recomemnded
Charlotte Morgan and the team at Prospect are amazing to deal with - my flat viewings were efficiently organised and on-time and the communication with her and the team was thorough and friendly. Highly recommended!
Lucas · 6 May 2025
★★★★★ 5/5
GoogleI had a great experience during my viewing with Charlotte Salmon. She was punctual, professional, and very well-prepared. She provided all the information I needed and answered my questions. Her friendly and approachable manner made the whole process smooth and enjoyable. I’d happily recommend her to others, 5 stars!
Sirisha · 16 May 2025
Agent replied · 21 May 2025
Thank you for the 5 star review! We love to hear how our staff are proving a great service.
★★★★★ 1/5
TrustpilotIts the worst experience i ever had.All…
Its the worst experience i ever had.All those agencies following the same patterns but this experience was beyond awful.We raised a complaint regards to delay on refurbishment.The reason of the delay was that the agency did not transfer money on time on builder as builder confirmed.We wasted money on frozen food for another week as the kitchen was ripped off and we could not used it.We did not have an information from the agency about the delay whatsoever.I accidentally called and i found out my self.All this did affect our monthly budget .Our holidays were ruined and night shifts for extra money were cancelled as the refurb. date changed .I was dealing with lots of stress because of a health issue and although i mentioned this to the agency the kept ignoring us.Samantha Baron was the only person who actually listens and provides solutions .There is a lack of communication in general.We need to call and email numerous times for things to get sorted.We had broken handles in 2 bedroom windows and anyone could open from outside.For this only we needed to call and email over a month.Our total nightmare started when i had to deal with an agent called Chloe Hoptroff. She never replies back.Ever!I never seen this in my life before.I spent time on my days off,my holidays,to reach her and even when i call another person will always say she is busy.Still to this day she has not replied since over a month ago.I've seen other reviews with people having the same exact issue with the same person.Its very sad that these people are on this jobs.I never had so much stress in my life.Very sad.
Vasiliki · 14 October 2022
★★★★★ 5/5
TrustpilotExcellent professionalism
Natasha was very pleasant and quick to arrange viewings for me. Whilst dealing with her she was a pleasure to deal with and always responded immediately and with great flexibility around my schedule making her a delight to deal with!
PGrif · 1 July 2023
Agent replied · 24 October 2024
Thank you for your 5* review
★★★★★ 5/5
TrustpilotSasha and Stefano are simply stars!!!
Sasha and Stefano deserve nothing less than 5 stars.I have never had a good experience with estate agents until I was managed by these two.Sasha is exceptionally professional and has continued to go above and beyond to attend to our queries and issues. Stefano has been just as professional and showed us so much kindness and resilience in helping us secure a new property (that we love!).If the rest of the Propects team are anything like these two individuals, then I would highly recommend their services!
Holly · 21 September 2022
★★★★★ 5/5
GoogleThank you Ellie Childs amazing service
Bobby · 19 March 2025
Agent replied · 10 November 2024
Thank you for the review.
★★★★★ 5/5
GoogleThank you Charlotte. Professional and Understanding.
Mary · 19 March 2025
Agent replied · 19 March 2026
Hi Mary
Glad we could be of help and understanding what you need.
★★★★★ 5/5
TrustpilotExcellent service from Bernadette once…
Excellent service from Bernadette once again! Very informative, proactive, and supportive throughout the completion process. This is my second time using her services, and the experience was just as awesome as before.
Rajneesh · 12 November 2025
Agent replied · 4 December 2025
Hello Rajneesh,
Thank you for the feedback of Bernadette and the 5 stars. We're pleased she was able to make the process smoother for you.
Kind regards
★★★★★ 5/5
TrustpilotThanks Abi!
Prospect Sandhurst have been brilliant so far in mine and my partners first time buying journey. A special shout out to Abi H who has gone above and beyond in terms of suggesting houses that fit all our requirements and always quickly finding suitable times for viewings - as well as staying overtime at our 2nd viewing!
Madeleine · 22 May 2024
★★★★★ 5/5
TrustpilotProfessional and helpful
We have just completed on our house move, following the ups and downs of a very tricky chain. The perseverance and professionalism from Beth, Michael and Paul was much appreciated and got us there in the end! Beth was very accommodating when dealing with our house sale and always available to answer questions/ give advice. She was equally helpful when it came to our purchase. Thank you!
A · 18 October 2023
★★★★★ 5/5
TrustpilotThank you Vickie Cripps
Thank you Vickie Cripps for your help with the management of our rental flat. I have no hesitation to recommend Prospect and especially Vickie as she has helped us for the past 2 years.
JM · 1 May 2025
★★★★★ 5/5
TrustpilotMaddie Clarke is an exceptional…
Maddie Clarke is an exceptional estate agent. Maddie is far superior to any estate agent I have used over the years. She is professional, efficient, honest and extremely helpful. My move was particularly emotionally difficult Maddie went above and beyond to make me feel at ease and less stressed she always had time to listen and talk to me. Maddie always returned my calls promptly and nothing was too much trouble for her. I highly recommend Maddie. If and when I sell again I will use Maddie Clarke I’ve never dealt with such an amazing agent who makes her client feel cared for and valued.
Gail · 24 August 2022
★★★★★ 5/5
GoogleEllie Childs was my agent who showed me the house. She did a wonderful job, very friendly and polite and had all the information related to the house
Krishna · 20 March 2024
Agent replied · 10 November 2024
Ellie is always well prepared & will always do her best to help! Thanks for your feedback, Krishna.
★★★★★ 5/5
GoogleI have been with reeds rains for 9 years. I have rented 3 properties from them and their communication is perfect. We have dealt with Nicole and Mark and both of them are brilliant. We hope when we come to buying a house, we buy on from you too. Thank you, Gemma. Sam and Harriet
Gemma · 22 June 2024
★★★★★ 5/5
TrustpilotSuper helpful!
Charlotte Morgan was so helpful when I was searching for a property. She was really efficient and always answered any questions I had quickly. I would highly recommend Charlotte!
Korryn · 24 June 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.